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What a Shame
By -

Rented the a/m vehicle via Auto Europe UK and paid full rental in advance for 4 days. At the Stansted station I paid for a full tank of fuel and extra insurance to remove all excess. Before leaving their office I was made to leave a thumbprint which my solicitor advises is highly irregular and will be investigating what course of action we can take. On collection at Stansted airport I discovered that the first vehicle (also a Kia) had a malfunction light flashing. The vehicle was changed to a different one.

On Sunday 02/03/08 I was involved in an accident at around 09.00 A.M. and RAC advised that the car could not be driven and arranged for a recovery truck to take the car to the nearest Europcar station being Bristol airport. I phoned the Europcar desk at Bristol airport and the person on duty advised that no replacement vehicle was available before 14.00 hrs. at the earliest.

I advised that this was not acceptable being 5 hours after the accident. I advised that I was ready to accept a smaller car temporarily. Europcar however said that nothing was available as the key to the office at their station had been taken away by the employee on duty on the previous shift and they had no access to the office in which all car rental keys were kept.

I advised that this was not acceptable and to speak to a person of higher authority as I was on the last day of a family holiday with a party of 6 pax including a 5 year old and had planned a day in surrey at Thorpe Park (250 kms away) with pre-paid tickets costing gbp 102 in total. Europcar put me on hold (for a good 20 minutes) and finally confirmed that a replacement car (7 seater) would be ready and waiting at Bristol airport on my arrival there with the RAC recovery truck & damaged vehicle.

We all (5 adults + 1 child) arrived in the recovery truck at Bristol airport Europcar desk at around 10:15 hrs. On arrival at the Europcar desk and after filling in all papers relating to the accident I was advised by the Europcar duty clerk (the same person who I spoke to on the phone) that the replacement car was not yet ready as it was being washed and would be ready in a few minutes.

A good 30 to 45 minutes later the car was nowhere to be seen. The Europcar clerk said they were now checking the mileage of the damaged car. Meanwhile he was joined by the duty clerk from the National Car Rental desk who confirmed the car would be available within the next few minutes.

30 Or so minutes later and no sign of the replacement car, a female employ (dressed in civilian clothes) turned up and was seen handing the keys of the Europcar office to the duty clerk and she told him "you **, did you have to wake me up after such a heavy night"€, to this the Europcar clerk, the National clerk and the female employ started laughing etc. The Europcar clerk also told her that "€œhe were hoping for a peaceful Sunday" and then "€œthis guy had to screw it all up."

The Europcar employee then went into the now open office and retrieved a number of wooden boxes with contract pouches and keys etc. On seeing this I remonstrated with the Europcar employee and told him in no uncertain manner and in fact in a high voice and maybe not exactly using proper language that I would not accept being taken for a ride and that the story of the car being washed was a pack of lies and the real problem was the missing keys.

Suddenly the lady on duty at the Avis desk started shouting and saying that I was disgusting and I should address my wife in that manner. I told her to mind her own business to which she replied that it was her business and to go back home. I told her that shortly before she was seen taking the mickey out of an old gentleman who was trying to obtain a better car rental rate. She objected to this but a number of people in the building said it was true and that her behaviour was shameful. She then shut up and did not intervene again.

The National clerk then said that they would not be replacing the car. This was confirmed by the Europcar clerk. I am aware that Europcar, National & Avis form part of the same group. I said I was going to contact Europcar customer service but they would not provide a telephone number. I got even more excited and so did the other members of my family with the 5 year old literally terrified. I told the family to move out of the building and I joined them.

Once outside my wife told me that a lady (**) on duty at Hertz had approached her and told her that she had called the police and that we were absolutely right and the behaviour etc. Of the Europcar, National & Avis personnel was not on and Europcar were having problems all morning with the key problem. She said she and her colleague at Hertz were shocked with their behaviour. She also said she would do her best to provide us with a car.

The police turned up after a few minutes, by which time I was very emotional and asked me for my version of events. One of the officers then asked me to stay outside with my family and the other officer whilst he spoke to the Europcar clerk inside. ** from Hertz was asked to go outside to give her version of the incident to the officer who remained outside. Which she did. Having spoken to the Europcar clerk the first officer came outside again and the second officer advised him that **'s (from Hertz) version agreed word for word with my version.

The first officer advised that Europcar had given a totally different version and were adamant in not providing a replacement car. He advised that he could do nothing about this. I asked him to accompany me to Europcar to close the contract which he did. I advised Europcar that I was being deprived of a vehicle 1 day early (having paid for a 4 day rental in advance through you+ 1 day full insurance to remove all excess charges paid on collection.) And that the damaged vehicle was returned with a tank 0.75 Full of diesel for which I opted to pay for a full tank on collection.

The clerk advised that all these charges would be refunded and credited to my credit card account. When asked for a hard copy of the closed contract the reply was€œ "not possible as we have problems in our system", this to the amazement of both myself and the police officer.

The officer advised that he could do nothing further at that time. He accompanied me to the Hertz desk and waited with me and my family till Hertz (**) provided us with a family car to resume our holiday. Before parting he advised ** that he would be back later to speak to her again about the whole matter and see what further action he could take. Please note that for the replacement car I was billed gbp. 298 (Including full insurance) for a 2 day rental as by then the time was Sunday 13.00 hrs. and as originally planned I was to return the car to Luton on Monday at 15.30 hrs.

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Car Rental SCAM!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Our family travel abroad every year. We planned to visit Western Australia in September. My daughter rented a 12 seater from Europcar via Rentalcars.com. She paid the full rent and the excess damage insurance fee to Rentalcars.com one month ahead, in August. We were advised to get our vehicle at Europcar's counter at Perth Airport. We arrived on time as our agreement indicated. First, the lady of Europcar told us the 12 seater was damaged. She could offer an 8 seater or 2 small cars.

Considering the road risks, gas bills, and other problems, we prefer to travel in one vehicle. So we went to the parking lot to check if the luggage capacity was enough for us (we were a group of 8). Then we decided to hold some bags on our laps to take that 8 seater. As to the price difference, the lady said "NO REFUND". That meant, we paid more money for a cheaper vehicle! OK, our family group included three generations -- I and my wife were around 75 and my youngest granddaughter was not 5 yet. We were tired and we just wanted to hit the road ASAP.

We accepted the unfair condition just because we really wanted a vehicle. Then, when we showed our domestic driving license and the international driving permit for the usual procedure of renting a vehicle overseas, we were asked to show the English translation of our domestic driving license. We had traveled so many countries, it was not the first time for us to travel in Western Australia, and we were a returning customer of Europcar. We'd never been challenged with this issue.

The international driving permit has the English translation of our Taiwan driving license in it. The international driving permit was issued according to our Taiwan driving license by our government. It was impossible for us to produce the English translation of the driving license with notarization at Perth Airport! That lady insisted the third document no matter how hard we tried to explain.

As a result, we had to give up our booking and turned to the next counter, Hertz, to rent a vehicle for moving on. Out of our surprise, we got the exactly the same vehicle with 2/3 price of the bill my daughter paid to Rentalcars.com. Besides, we weren't asked for the English translation. Just in a few minutes, we got our vehicle!

My daughter contacted Rentalcars.com for their non-fulfillment. The answer was the cancelation fee was the full payment my daughter paid in August. Think of this: we didn't use the car or the insurance for a second, why we should pay all these? They said, according to their Terms & Conditions, the cancelation is only accepted with refund when you notify them 48 hours before the picking-up time, AND the renter should prepare the valid driving license.

My daughter is still contacting with Rentalcars.com and Europcar. Because the truth was Europcar didn't fulfill the agreement, how could we predict the issue 48hrs ahead? AND, according to the Transport Department of Western Australia and the T&C of Europcar, there's no regulation says the English translation is mandatory. There's a regulation says the driver needs the domestic driving license and the international driving permit OR the English translation of the driving license.

Both companies ignore my daughter's complaint. My daughter's bank started to contact Rentalcars.com because the bank had paid Rentalcars.com already. Then, Rentalcars.com email my daughter and said they closed the file, so my daughter's bank won't have the solution. What a fraud it is!!! Please avoid using these fraud companies.

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Europcar Ruined Our Vacation
By -

SZCZECIN POLAND -- Hello. My wife and I have rented a car online through your website to be picked up in Szczecin Poland on July 17th, 2010 at the Novotel Hotel for 9 days. We were travelling from Edmonton Canada to Poland for a few weeks and needed a car to travel and see our family in Poland including attending a family member's wedding.

Our reservation was confirmed via email from your office: "Europcar@mail.europcar.com" on July 2, 2010 at the time of booking the car. We showed up at the Novotel Hotel on July 17th, 2010 at 9 A.M. as your confirmation email advised us to. The price we were to pay at the time of arrival was 358.68. We were suddenly advised by the Europcar representative that Europcar does not have a car for us at all and they cancelled our reservation. The Europcar representative male told us that we were notified by email of the cancellation on July 15th, 2010.

We have asked the male representative to pull up our email account on his computer to confirm that we were never notified and he allowed us to do that. This is when we showed and confirmed that we NEVER received a cancellation email from Europcar by showing our email inbox to the Europcar representative to see no cancellation email was ever sent to us.

At this time the Europcar representative told us "TOO BAD WE DO NOT HAVE A CAR FOR YOU". He was not only rude to us but not even once apologetic. He did offer us a different car for 900 Euro Dollar to pick up the next day. This is more than double the price of what we made the reservation for. We requested to take the car that he was offering us but for the price we made the reservation for. We were told "absolutely not". No other offer was made to us and we were told to leave the Novotel Hotel at this moment as he was busy.

We asked him what are we to do today as we have no car for today and no way to get around and travel to a wedding in a different city. We confirmed that we did not receive any cancellation email from Europcar and we were left now stranded without transportation. He told us "GET OUT OF THE OFFICE AND GO TO A DIFFERENT RENTAL PLACE TO FIND A CAR". We asked to speak to a manager and the representative told us no manager was on site that we could speak with and to contact the Paris head office to file a complaint!!!

We were mortified with the service we received and left stranded on our vacation to cancel any plans we had. This company is a huge disappointment to any traveller booking a car with them. We were guaranteed a rental vehicle, no cancellation email was sent and then we were told rudely to get out of the office and go somewhere else upon our arrival to pick up the car. I do not recommend Europcar to anyone wanting to rent a vehicle with this company as they will not only be disappointed with the service but will be left stranded without a vehicle on their vacation. Thank you.

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Complaints on Europcar Spain Car Rental Service
By -

Car was received at Railway Station Valencia (RENFE) February 27th, 2010 at 10:41h. Rental contract gives damage report on the car going out: Frente Capo Risco 0 a 50mm (Scratch in the front); Ld. Condutor Prt Frente Raspado (lateral scratch driver side); Traseira Porta Mala Raspado (scratch in the back); Ld. Passageiro Borrachas Tr Danificado (scratch on the passenger side). There is no drawing representation of damages for outgoing cars. Neither photos of these damages are available.

From the Europcar office in Valencia Railway Station to the place where the car was parked it is a 10 min walk. On the half way you arrive to a counter of an open air parking lot, get your ticket stamped and have 10 min to leave with the car through an automatic gate. There was no person at the delivery point. The car was considerably damaged and the description given in the contract is sloppy.

The damage on the driver side started at the door but proceeded to the posterior side. This was easily recognizable as being from the same accident. Funny, they do not have a drawing like they do it for incoming cars: I thought that people were not very careful with that. The idea of getting back to Europcar's office crossed my mind, but this would lead to at least half an hour delay and my wife was waiting with the luggage in front of the hotel where we stayed.

I am 66 years old, rented cars in over 20 different countries from Hertz, Avis, Sixt and other rental companies. I stayed 4 days with the car and parked it all nights in underground parking. Finally I returned it very early at Valencia Airport and dropped the key in the Europcar Airport office. I never expected what followed.

I returned home to Rio de Janeiro March 17th. My credit card was charged with 534.15 euros instead of 206.71 euros as was defined in the contract. So they subtracted me 327.44 euros. Long telephone discussions followed and they affirmed I would be responsible for damages in the already strongly damaged car. This is a trap. They certainly will rent the same car again and repeat the procedure.

Curiosity made me look at the internet and this seems to be a Europcar Spain policy. It is amazing the amount of claims you find, other victims even found out that the value they subtract from customers is between 200 and 350 euros. I do not understand how a company that wants to have an international standard can afford a situation like that. I had before good experience with Europcar France and Germany, but I am going public with this story on Europcar Spain.

Complementing the subject and giving it an end: The story, after all, had a happy ending. I wrote a letter to Europcar France telling the details of the case in the end of March 2010. About one month later there was a positive decision to refund the value they took from the credit card. This really happened on May 13th, 2010. The company is taking care of its image. I thank for it.

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Another Scam From Europcar!!
By -

BRISBANE AIRPORT -- My recent experience with this car rental company… I have booked & used the car over the weekend 6-9 March 2009 in Brisbane. I have picked it up at the airport on Friday 6 March '09 and was given a condition report which had a couple of scratches mentioned in the Existing Damage section. I've noticed both scratches before driving the car and even pointed out one of them (a big scratch with peeled paint on the front bumper) to my partner who was travelling with me at that time. Knowing that the scratches were mentioned in the report, I took-off without the 2nd thought.

When returning the car on Monday 9 March 2009, I was pointed out to that front bumper scratch by the car inspector. I told him that it was in the condition report before I've picked up the car. His reply was that "it's a 'REAR BUMPER' scratch and not 'FRONT BUMPER' scratch that was in the condition report." Only then I have realized that I didn't pay any attention to the location of the mentioned scratches ('front' / 'rear') when checking out the car before driving it.

When examined the rear bumper, there were NO any scratches found on it. I told the car inspector that it must had been a mistake when someone at the office was entering a description for the current scratches and that the scratch was already on the bumper before the car was used by myself (another person has witnessed it). He took the paperwork to the office and passed it on to the clerk who advised me that this would be checked and I would be notified in case of any problems.

I didn't hear from Europcar and 2 days later realized that I've been charged the amount of $516.14 on 11/3/09 for something I have not done. That was without any prior advice, notification or discussion with myself which I believe was rather unprofessional.

Contacted the manager & spoke with Customer Relationship Officer - lead to absolutely nothing. Apparently, they told me that there WAS a scratch on the REAR bumper previously but it has been fixed but not updated in the system and therefore it was still appearing on the condition report. They told me that they called me (a lie!) but my phone was switched-off (it never is!); they also told me that they'd send me an receipt for the "damage" found for the amount charged ($516) - never got one! Briefly, they told me that it was my fault not to declare the damage before I drove the car and everything after - it's my responsibility!!!

Never again myself or anyone of my colleagues and friends would rent with Europcar!! By scammingly collecting my $516, they have lost instantly quite a lot of customers for years to come. I've been told a few stories about Europcar in particular but now I'm convinced that they are just a bunch of people who wouldn't give a toss about their customers and good customer service. Don't use them or... abuse them if you can!!!

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Horrible Car Rental Experience - Will Never Use Again
By -

PARIS, FRANCE -- My rental was with Europcar through Auto Europe. I showed up at the Europcar office about 10 minutes after the reservation time. I was asked whether I could drive a manual transmission. I said "no"€ and was informed that in that case I would need to wait while someone from the agency went somewhere else to pick up a car for me. Apparently, the only automatic car they had that day had been returned that morning in very bad shape. The person who was going to pick up the car left and I was told it would be about 1.5 hours or so before the car was ready. I came back at that time, but the car was still not ready.

It was almost 3 hours after the reservation time that the car was finally ready. I asked whether I should get additional insurance and the Europcar person said that I was already covered and did not need any additional insurance. At no time did the agent at Europcar inform me that the agency would not be open on Sunday, despite the fact that my contract clearly stated that my rental period ended that day. (According to the Auto Europe website, that particular agency should have been open on Sunday evening, but this turned out to not be the case.) Moreover, I was never given instructions on how to return the car when the agency was closed.

On Sunday, July 13, when I returned the car as scheduled, I was surprised to find that the agency was closed. I did not know what to do, and there were no instructions posted anywhere providing information on how to drop off the car when the agency was closed. (The agent at Europcar had not informed me that the agency would not be open on Sunday, despite the fact that my contract clearly stated that my rental period ended that day. Moreover, I was never given instructions on how to return the car when the agency was closed.)

I drove around and finally parked the car near the agency in a small Europcar zone of about 4 to 6 parking spaces. This area was a bit apart from the others and seemed to be for returning cars. I seem to remember that it was to the left of the agency when coming from agency into the garage (but I may be wrong about that as it has been 10 very busy days for me). I noted the date and time when I was returning the car and the mileage. I locked the car.

There was a sign above saying that the keys should be returned to an agent in the gas station. I went to the gas station and asked the person working there about it, but they knew nothing about it. I then searched for a drop box. I found what looked like a drop box that had "€œEuropcar"€ written on it. This was inside the garage, across from the agency and slightly to the right. There were other boxes there for other rental car agencies. I attached the car keys to copy of the contract, slipped them in the Europcar pocket and dropped them into the box. Both the contract and the key clearly went to the bottom of the box, according the sound.

The next day, I called Auto Europe to make sure that the car had been officially marked as returned and was told that it had not been. I then called Europcar, and they said that they were closed all day Sunday and that they did not have the key to the mailbox and would need to get them. They suggested that I call the next day. I called the next day, and was told that they still did not have the keys to the car and would need to get them and to call again later. For some reason, they could not confirm whether or not the car was there, although I had told them where I had parked it.

I made several calls during that week, and experienced great difficulty getting any useful information from the Europcar personnel. During one of those calls on Thursday or Friday, I was told that they had found the car. I also asked if they could not call a locksmith to open the mailbox and they said that they could not do this (although they never adequately explained why this was the case), but that replacement keys had been ordered and were supposed to arrive on Friday via recommended letter. I called Europcar again on Friday and was told that the keys had not yet arrived.

On Monday, July 21, I found a voicemail on my cell phone from Europcar asking me where I had put the keys to the car. I called them back and indicated that I was the person who left the keys in their mailbox. They asked me for the contract number as "€˜several people had left their keys in the mailbox"€™. I could not lay my hands on the contract just then and so gave them my last name.

They then asked again where I had put the car keys and I told them yet again that I had attached them to the contract and had dropped both into the mailbox. They said that they had found the contract, but not the keys, and that they could no longer find the car. Needless to say, this made me very upset. I suggested that they call the police and they indicated that they would need to make some "€˜deMarches"€™ (not sure what this means) and would contact me again tomorrow.

July 24 update: The agency did not call the next day, but on Thursday, July 24 and wanted me to fill out a police report immediately indicating that the car was stolen from me. As the car was not stolen from me, but from Europcar, I did not feel comfortable doing that.

Also, because they called two days later, I am traveling and unable to send something "€˜right away"€™ as requested. Had I been given some sort of advance notice of this, I could have prepared something. I am now going out of my way to get the statement printed out and faxed to Europcar. Europcar also indicated that they would charge us the full deductible for a stolen car. I don'€™t agree with this, as the car was in their hands when it was stolen.

Based on all the above, I draw the following conclusions: I went out of my way to follow up on this and ensure the car was back in Europcar'€™s successfully. Europcar did almost nothing - did not tell me that the agency will be closed on the day I returned the car. Did not follow up on their car when, from their point of view, I did not return it on time. I can'€™t imagine what would have happened if I had not proactively followed up.

Did not secure the car when I finally called them and let them know the situation. Did not secure the mailbox. Did not make any effort to retrieve the keys from the mailbox even without the key to the mailbox. Did not bother calling a locksmith to open the mailbox. Does not have keys to their own mailbox!!! Obviously the instructions for returning cars are not clear since other people dropped their keys in the same mailbox.

And to round things out, they charged our credit card 1500 Euros, of which 1200 was for the theft deductible and the rest was 'tax' and other weird stuff. We've been trying to get this resolved since July and they are continuing their 'internal investigation'.

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Liability Insurance / Poorly Maintained Vehicles
By -

TORONTO -- I recently booked my flight and car rental for our family vacation trip to Toronto from Winnipeg, Canada through the www.destina.ca website. I had a really bad experience with the car rental company Europcar off-Toronto airport location which is listed as New Frontier Car in Destina website.

I picked up the vehicle one day in advance on Dec. 18th around 1.00 pm, which was reserved for a week starting from Dec. 19th. I confirmed the availability of the vehicle before the arrival. I requested for an upgrade from economy to full size car on my arrival. I was given Chrysler Sebring with around 60K(km) - odometer reading.

I experienced problem with this vehicle, which seems like stalling during acceleration and breaking. Also it was skid badly on snow and wiper blades were worn off. It was not a safe vehicle to drive since we have a two year old son who travels in a front facing car seat, which also I rented from Europcar. I wanted to exchange the vehicle and it didn't have a chance until Thursday Dec. 23rd since I was busy with arrangements for a family get-together.

Since we have planned a family trip to leave next day early morning to a Ski resort, I called Europcar on Dec. 22nd night around 8.00pm to find out if they have any cars available for me to exchange. The person at the counter advised me to come on the following day morning to exchange the vehicle. I told him I will be coming around 9 am. on Dec. 23rd.

It was snowing and I arrived at the rental company around 9.30 am and waited until around 3.00 pm. Almost 5 1/2 hours to get another vehicle. I was so much frustrated because we have planned to leave early morning to the resort and all our plans were screwed up. We booked our resort condominiums for two days @ Can$850.00/day. We couldn't make it to the resort until 8.00 pm on 23rd.

When I returned the car on 26th around 5.00 pm, I was charged for $613.59 for a week and two days including $8.99/day for liability insurance which total around $80.91. I verbally confirm the lady at the time of picking up the vehicle that I deny both liability and Collision insurance. I was in a hurry and she asked me to initial in two places in the agreement. I initialled w/o realizing one of it for liability coverage.

I never paid liability insurance for rental cars, because it covered either by rental companies and/or my personal automobile insurance. I also charged for an additional day for approx. 5 hrs of additional usage, despite I spend more than 5 1/2 hrs of my vacation time at the rental location to exchange their unsafe vehicle.

I contacted Destina.ca and they explained to Europcar about my complaint. Also Destina said since I have updated the vehicle then my online booking became void and the rental agreement is between me and Europcar. I contacted Europcar CEO and the person in-charge for off-airport location by email and no reply yet. I am writing this to advise all the readers to be careful when you signing any document if you are renting from this location.

Details of my charges are, Quote as Online booking: Can$ 209.93/week + tax (economy). Additional day $29.99. Additional charges: upgrade $4.28/day (Europcar). Total for week + 2 days = $308.43. Baby seat $5.99/day, Total $53.91. Airport surcharge 15.95% = $74.81, Maintenance fee $6.99/rental. V.L.A.T.R.(?) $1.98/day = $17.82, T.F.F.C. (?) $0.40/day = $3.60, P.A.P./P.A.L. (I was told as liability) = $80.91. Sub Total = $ 532.78. Tax GST 7.0 % = $37.71, PST 8% = $43.10, Fuel credit = -$6.0. Total paid = Can $613.59

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Worst rental company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONDON -- This is the absolute worst rental company out there. I highly recommend that you pick another one. We vacationed in London October 2019, it's now almost April 2020 and we just received a 400$ charge to our Visa card. No explanation, no invoice, nothing. We had paid off everything prior to leaving once we dropped off the car. The inspector checked the car and everything was perfect. They are scammers! Be aware!

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Worst Experience. My Good Travel Memory Was Ruined
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONDON -- Staff did not attend pre/post inspection with me, and they charge for a damage without my signature on the report. I strongly suspect the damage was done by previous renter. It is unlawful charge. I definitely recommend thinking other hire. I don't want everyone got ruined their good vacation memory by them.

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Europcar - Scam Artists Across Multiple Countries
By -

WESTLINK BUSINESS PARK, CLONDRINAGH, LIMERICK, IRE -- I recently rented a car through carhire3000.com. The booking was meant to be with Thrifty but they were booked out so I was passed over to Europcar. I had already paid the booking in full online. When I finally got to the top of the queue with Europcar I was asked if I wanted additional insurance. I said no, I had paid already and was in a hurry to get away as I'd been queueing so long. The girl insisted that it was €21 a day, and otherwise they'd take a deposit of about €1000 that if you even got a scratch you wouldn't get back. It was a very thinly veiled threat so I took the insurance as I wouldn't trust them not to charge me.

Anyway, got back to London and found I'd a bill for £110. I had already paid £53 in advance so I should only have had to pay an additional €42 (about £36) for the insurance. I emailed Europcar to query the charges and was emailed back a breakdown of charges of tolls, fuel and tax. I was also told I'd be refunded €20 for fuel - I wonder if I would have got this if I hadn't emailed? I doubt it.

Anyway a few days later another £10 went out of my account. I emailed again and asked for the refund and was told these were toll charges, even though this had been given in the first breakdown, and it would not be refunded. The tolls are for passing the eToll on the M50 twice - max cost of €3 if you're not registered (I assume Europcar are register so likely to be €2). I have been charged €20 by Europcar for these tolls when at worst it should only be €10, at best it should only be €4. Complete scam artists.

In a completely unrelated note I've been charged £20 by Europcar in South Africa in July. I rented a car with them last October, but this charge showed up in July. I have emailed twice to say this is a fraud case or a mistake and to please refund, but have had no reply. DO NOT LET EUROPCAR KEEP YOUR CREDIT CARD DETAILS! I don't know how to get this money back from them.

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Europcar Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 27 ratings and
78 reviews & complaints.
Contact Information:
Europcar
Immeuble Les Quadrants
3 avenue du Centre
78881 St QUENTIN en Yvelines FRANCE
33-1-30-44-90-00 (ph)
(33) 1 30 44 94 45 (fax)
www.europcar.com
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