STANSTED -- Do not be sucked in by a price of Europcar 'too good to be true'. Europcar policy is to rent out cheap and later charge your credit card for phantom services. Please read on.
In January 2014 Momondo provided the most convenient rent-a-car at Stansted and we booked via CarTrawler for 2 days a car with Europcar. CarTrawler offered for € 6.90 per day an insurance to cover the GBP 1,000 own risk Europcar applies. Collecting the car at Europcar Stansted we were offered the same extra insurance for GBP 30 per day. We felt for a rent of less than 40 hours we could do without the extra cover. What a mistake!
We drove the car carefully, no damage whatsoever and returned the car at 23:45 PM at Stansted. Notwithstanding Europcar claim to be open till 01:00 AM, the Europcar desk was closed. We had to leave the car keys at the key return box. We didn’t realize that now we were a Europcar hostage. A day late our credit card was charged for an extra GBP 92.
We should be happy we were not ripped off for a larger amount. Endless calls with the service dept finally revealed that Europcar proclaims we had returned the car with a scratch. A true lie that brings Europcar money they miss by renting out cheap and not selling you an insurance that costs more than the rental price.
Europcar is a rent-a-car company definitely to be avoided.
Car Rental SCAM!
Our family travel abroad every year. We planned to visit Western Australia in September. My daughter rented a 12 seater from Europcar via Rentalcars.com. She paid the full rent and the excess damage insurance ... read full review2 Replies - Latest reply on 10/26/2013
CANCUN AIRPORT -- I booked through Europcar 3 months in advance online because their prices were very reasonable. We go to Mexico on a regular basis and thought we would try another company. That was our first mistake! The confirmation included a picture of the car we would be renting and even listed the car as a 5 passenger. Upon arrival we were shown a hatchback 4 passenger car even though we had a confirmation for a 5 passenger car. We tried to reason with them but they would not even listen to reason .When we asked them what an upgrade would cost they really tried to "sock it to us" with an outrageous price because they thought we had no other choices.
2 Replies - Latest reply on 04/22/2013Add reply
We walked across the street to Thrifty and got a better deal and better car and was in and out of the car rental in under 20 minutes.
I hope a million people read this email and avoid renting with Europcar!
Europcar Are Cheats
CAPETOWN, SOUTH AFRICA -- We were on holiday in Capetown South Africa over Easter 2012. We finished a great holiday there until we dealt with Europcar's post-rental billing service.
While renting a Europcar sedan (which in ... read full review2 Replies - Latest reply on 07/09/2012
I was charged a late reurn fee in Launceston, Tasmania (Australia).
1 Replies - Latest reply on 03/20/2012Add reply
The car was due back at 11.30 AM. I can prove I caught a plane at 11.20 AM. They say it was not returned until 4.30 PM, by which time I was at home about 2000km away.
I rented a car from Europcar in Italy (Catania) in June. I have now had charges on my credit card in September and October which are completely bogus. I think someone is running a credit card fraud scam out of their Catania office. 4 Replies - Latest reply on 10/13/2011Add reply
Europcar = credit card fraud
STAY AWAY FROM THESE CRIMINALS AS FAR AS YOU CAN!!!!!!
Europcar is basically an enormous credit card fraud scheme, covering as a car rental company.
I too have had a horrible experience with them ... read full review7 Replies - Latest reply on 02/11/2014
I WILL NEVER EVER RECOMMEND CAR RENTAL FROM EUROPCAR EVER AGAIN!
I regretted not renting from Avis instead!
1. I had rented from europcar from the airport 31 Dec 2011- 4 Jan and dropped off at ... read full review1 Replies - Latest reply on 03/03/2011
Worst car rental company ever
This car rental experience was probably one of the worst experience of my life. I reserved the car via europcar website for 8:00 A.M. on the 1st of February 2011. First of all, your website stated that ... read full review
This summer my wife and I rented a car from Europcar France; we picked the car up in Caen and dropped it off in Rennes. This is the second time we've had trouble with Europcar France. Anyway, when we picked the car up we at first agreed to bring the car back full of gas then changed our minds and the agent agreed to change the contract (which she didn't do) This has caused us all kinds of headaches!! We dropped the car off in Rennes and the Europcar agent said everything was in order, no problems. We had brought the car back empty as we thot we had prepaid for fuel. Next thing we know, we get a bill from Europcar for not only the fuel but also an extra charge of $50 euros for refueling charge. What a joke!! Anyway, we tried unsuccessfully to resolve this with Europcar on several occasions. The problem is they have a lot of good rental agents but they also have some agents who don't want to be bothered and just want you out of their office, such was the case at the Europcar Caen office. I hope to never go back there!! Add reply
NEW ZEALAND -- Although the clerk at the desk was a little gruff and unwelcoming, we did get the car we reserved and were on our way. In Napier, the car was vandalized, and a complete police investigation & report were filed. Upon return to Europcar in Wellington, they asasessed the damage (which took quite a long time with three staff that obviously did not know the procedure), and a complete claim was filed, a contract sign, and damages paid for. Two months later I get a mysterious $1,300 (USD) charge from Europcar Christchurch with no e-mail explaining anything about the charge. I contacted my bank, who said the charge to their system included no explanation of the charges, and had no routing numbers of any kind so it could not be investigated by my bank, but they put a claim against Europcar. I have been completely lost in the Europcar internet maze, and no e-mail messages have been answered. I've had even poorer luck with their voicemail system, which seems designed to discourage any customer assistance of any kind. Obviously, I will not rent from Eurpcar again, but in many of the complaints I've seen, many others have been victims of Europcar's unexplained and unwarranted charges.1 Replies - Latest reply on 01/31/2011Add reply
I HIRED A CAR FOR 3 DAYS WITH THIS COMPANY I DECLINED THEIR INSURANCE BUT WHEN I GOT THERE THEY NEEDED £1200 ON DEPOSIT SO PRACTACLY FORCED TO PAY FOR THEIR INSURANCE AND CHARGED ME TWICE. ONCE ON MY CARD AND AGAIN ON MY FRIENDS CARD. THEY DONT TELL YOU THIS WHEN BOOKING. THEY DO A GOOD JOB OF MESSING THINGS UP AND CHARGING YOUR CREDIT CARD TWICE. 1 Replies - Latest reply on 12/16/2010Add reply
VALENCIA/MADRID -- I picked a car at the Train Station, I didn't check the front bumper just the back, It was for a day rental to drop the next day at the airport in Madrid to get in my flight back to US. When I got to the airport, he saw some powder white, not even a scratch, he said that didn't have full insurance just damage to third party.
I am been charging in my credit card a damage I didn't make when I returned a car at the airport in Madrid T1. I picked up the car at the train station, the person at the counter told me to check the back of the bumper, I didn't even check the front bumper. No one follwed me to check the car with me. I drove to Madrid and returned the next day with full gas. When I returned, I had to get on my flight, not much time to argue with the Europcar agent, he saw some white powder in the left front side, I was totally in shock, bcs if I knew I could have cleaned it, not a scratch, just saw the person some powder in his hand, he said he need to charge me. I found on Sept 19th two charges in my account of a total of $517.01. First, I didn't do any scratch in the above car, I requested a picture of the damage am been charged.
GENOA, ITALY -- July 2010 Rental
1 Replies - Latest reply on 11/04/2010Add reply
Service was fine, car was fine (for 3 days rental) but the refueling charge of $210 Canadian is fraud and was not approved. I wrote to them on August 14th and I have not heard one word from them since.
Subsequently, they charged another $25.00 euro on my Visa card with no paperwork. Visa has agreed to reverse this one as we swore that we did not approve it.
Beware of this company's process as there was no one to check the car or fuel at the Genoa airport. I am hoping that Visa will reverse the refueling charge for us but as time passess, I am not hopeful.
I will never rent from this company again and suggest that buyer beware.
I rented from Europcar in Sept 2010 and NEVER will again. I reserved a GPS weeks prior to my arrival and they didn't have it for me when I got there. They said it was "very easy" to get around the area, which is wasn't at all. I ended up having to pay for public transportation. Now they won't respond to my emails and I can't find a phone # that works for them.
Do NOT RENT A CAR FROM THEM! Anyone know how to contact them in a way that they'll respond???