Evercom Consumer Reviews - Page 3

DALLAS, TEXAS -- This company is the only ones who handle inmate phone calls. They have a monopoly going on. There isn't another company that does. Now granted my son is in jail and is doing his time but we pay for our loved ones phone calls and all their personal things. Why should we be paying so much to talk to them? All they are doing is lining their pockets with our money. Why is that? It's unfair to all involved.

Evercom is not just high-priced, but they over-bill and then take months to refund the charges. I believe the world should know that they are both amoral and unethical in their business practices. This is public information available easily. Let them know what you think. Let them know what you think of their unethical practices.

ASHLAND, KENTUCKY -- Evercom is the only damn company that provides calling cards/billing services to inmates and their families. I thought there were laws in this country against monopolies...like Ticketmaster and the like. Anyway for 25.00 my fiance can call me 4 times at 15 min per call. Wow, thanks Evercom! I know me and my daughter greatly appreciate it because god knows everything else on commissary is sooo cheap like 3.00 toothbrushes and 20.00 headphones you can get at Walmart for 5.00. I am just outright appalled.

SAN ANTONIO, TEXAS -- I am appalled at the process that are charged to talk to an inmate at the jail and they are the only only ones available which is a bunch of bunk. Then on top of that they charge a service charge in addition to the call. It's like a force to use for connection to talk to an inmate.

GAINESVILLE, GEORGIA -- How much does this cost?? I tried to call and get someone on the phone but they just want all of your information and then they will bill you for the amount. One of my contractors' girlfriend just got locked up and he wanted me to check on this but he don't want to go broke talking to her. He said he could just write. Please anyone let me know how much this cost and how long you get to talk. Thanks.

METAIRIE, LOUISIANA -- The system is outdated, customer service representatives are rude, and they overcharge because they can. I waited on hold for 45 minutes just to speak to someone that couldn't help me.

GEORGIA -- I think you have a really bad attitude and might want to think about finding a new job. I worked for a company that received several calls an hour and 9 out of 10 were people screaming and demanding something be done. I did what I could to help to resolve the issue but eventually it got to me and I had to leave the job. I understood the anger and frustration from the callers and by no means did I once get smart with any caller.

Your "loved ones" are in jail for a reason! They broke the law!!! Suck it up and blame them for being in there in the first place and pay your bills! As an overpaying taxpayer I feel that they should not even get phone calls in the first place. You have no one to blame but them!