Scam and Poor Customer Service
KENNETT SQUARE, PENNSYLVANIA -- In November on 2004 my husband and I contracted Duracoat America to coat the outside of our home with an elastic polymer blend of paint. This paint has a 25 year warranty and will eliminate the need to paint for many years. The salesman showed us photographs of other homes and how the original paint was stripped, scrapped, and power washed off, and sanded the existing exterior. The crew came in and power washed the exterior, but skipped the other steps. When I returned home that night, the home had been covered with the coating, but none of the other steps as outlined in their agreement had been done. The results was painted over cracked and peeling paint that looks like alligator skin. We also contracted them to redo our roof. The roof job was not completed, flashing was not correctly installed and we experienced an ice dam over top of our front door and were unable to get out of the house. When we contacted them, the general manager told my husband how he could fix the problem himself! Because of the ice dam the porch roof leaked and the interior porch roof buckled. It took several months for them to replace the porch ceiling, but they eventually did. However in the process, they peeled some of the paint off the porch railing and didn't fix the roof with the incorrectly installed flashing. When the weather turns bad again, it's going to buckle the ceiling again. We had water run down inside the columns of our porch which caused them to crack going up the sides of the columns. It's been over a year and we are still not getting Duracoat to fix the problems we have. We have never received our warranty for the 25 year paint, because we want to put in a claim on it. The crew that did our job rushed the work, did shoddy work and do not follow up with what they say they are going to do. The general manager has started another business called Everlasting Exteriors and operating under a new company. He even has the gall to say on his website that he values honesty and you can trust him. It makes me sick. We have called, left voicemails, emails and nothing is getting done with our house. We have copies of his recorded voicemails claiming that he will have such and such fixed by a certain time, and that date came and went. Whatever you do, don't hire this company to do anything on your home. Not even put up your mailbox. Too bad the choices for this review do not include all of the above and I would have picked that as the basis of my review. This company is horrible. Porch roof still not painted as of 6/6/2007.