I ordered a coffee/end table set a couple months ago, which I did get but there were a couple damaged pieces. I called right away, gave the part numbers to someone who contacted the manufacturer to get them replaced. She did not listen to what I was telling her and did not get the information correct, which slowed down the process and after a few emails and phone calls, that issue was finally corrected. Had she listened to the information I gave her the first time, the manufacturer would have had the necessary information right away.
A couple months later in March 2007 I ordered a bedroom set totaling over $1,000. The site did not have a way for me to order the color I wanted as it was only showing available in parentheses in the description. I called to order it and didn't hear anything about the delivery for over a week. When I called, I was told to give it a few more days and call back if I still haven't heard anything. When I called back, I was told that the manufactuer does not make what I ordered in the color I requested. I was very frustrated that this order sat for over two weeks without being filled or anyone checking on its status.
I requested that my money be refunded and was told I should see it within 3-5 business days. This was done on a debit card so I was currently out this money in cash. After a week, I called and spoke to Stan who told me that the refund was never issued, he was going to do it immediately and I would see it in 3-5 business days. I was very skeptical and asked why it wasn't done before, told him this was unacceptable and I needed my money back right away. Of course, I was still told it would be 3-5 business days.
After another week of not receiving my refund, I called back and was transferred to Stan's voicemail because apparently, he will no longer speak to me. I left a message and have not heard back and that was a week ago. I called again yesterday and the person I talked to said they would leave him a message to call me back and transfer me to his voicemail. I left another message but knew he wouldn't call me back.
I called again today and spoke to a Mike telling him I wanted to speak to Stan's boss. I was told that he is the president of the company and there is no one above him. I told Mike that I did not want to leave a voicemail and that I wanted to speak to Stan. He put me on hold and came back saying that Stan is on the phone but told him the refund was issued. I told him it has not been issued and that I need to talk to Stan. He transferred me to someone else's voicemail. I left a message stating I want someone to call me back today or I will call my attorney. I called back and spoke to Mike asking whose voicemail that was that he transferred me to and he said that was where Stan was working. I told him that I am going to call my attorney and want to know why my money is not being refunded. He said that Stan showed him the confirmation that my refund was submitted on 5/01. That was yesterday, over a month after I was told it was refunded the first time!
Mike could not give me a reason as to why I keep getting told that it has been refunded and obviously it hasn't been. I will not do business with these people again and am taking this to the BBB and to my bank to get my money back.
FORT WORTH, TEXAS -- Order a complete bedroom set (07/2007). Spent about $3K all the boxes/parts were damaged. Unable to salvage anything. Called customer service several times spoke to some SO CALLED MANAGER (VERY Unprofessional) and nothing but broken promises. Given every excuse in the book: from we are working on this get get it resolved to you will get a refund in in five days. I have a garage full of damaged furniture that they have yet to retrieve! All lies!!!
I filed a complaint with BBB. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE!!!
I ordered furniture on 4/5/2007 and was promised delivery within 8 weeks. After that 8 weeks, I called on a weekly basis and they told me it was shipping out of the warehouse in a couple days. Finally after 14 weeks of lies I cancelled my order. I was told a full refund would be in my account in 2 to 3 days. I call every 3 days and get the same story/lie. It has now been 21 days since I requested a refund and I haven't seen a dime. DO NOT DO BUSINESS WITH THIS COMPANY!!!