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ExactReplicas


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False Website Claims And Poor Service
Posted by JoeConsumer on 06/24/2008
I received my second watch from ExactReplicas on 6/16/08. The wrong watch arrived and I called your ExactReplicas service department and was told that I need to take the watch to a shipper, fill out the customs forms, pay to ship the watch back to China, and after it arrives in China, they would reimburse me for the shipping charges and ship me the correct watch. This policy is not consistent with the claim made on their website that:
“You Receive the Watch You Ordered

Yes, this sounds crazy, but our customers have told us that some companies do not send what they order! We always ship the exact item that you ordered, no exceptions.”


In addition, their website claims:

“In Stock and Fast Shipping Guarantee

We stock tens of thousands of high-quality replica watches, and stock every item on our web site, at all times. If we run out of a particular style, we then update our web site so you know there may be a delay in receiving it. When you place your order, we leap into action, packaging and shipping your new replica watch within 48 hours. We have the watch you want in stock, and ship it to you fast! If a watch is out of stock it will ship from the nearest warehouse and can take 6-14 days for delivery.”

Both watches that I purchased from ExactReplicas despite their claim were shipped directly from China and took more than 14 days to arrive. Their website claims are a blatant example of false advertisement.

Minimally, based on their website claims, one should not expect their customer to have to pay for the their mistakes namely, my lost work time and gasoline to drive to a post office. Most reputable companies that I have worked with would replace the incorrect item and send a prepaid envelope to return the incorrect watch. Although, I wrote the company to complain and to ask that this matter be corrected. They did not respond to me.


     
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Posted by MKK on 2008-08-29:
The complaints on this site do not represent the overall experiences of our customers. We at exactreplicas.com provide quality watches at a fair price. We respect and appreciate constructive criticism. In addition, we recognize possible errors within our customer service department.

To resolve impulsive complaints we recently instituted an improved customer support system. Our new customers will receive a call or an e-mail immediately after placing an order. This new structure will establish an ongoing communication channel.

Overall, we strive to provide the best possible customer service. We are not scammers, fraudsters, or crooks: and despite these allegations we will continue to improve our business practices until we reach 100% consumer satisfaction.

If you currently face issues resolving an open account with our company please feel free to contact us at exactserve@hushmail.com. Thank you for your patience in dealing with these unfortunate matters.

All the Best,

Exactreplicas.com


Posted by IanATurner on 2009-05-27:
I ordered a watch in December 2008 and despite claims on the website, received it 6 weeks later, and was impressed by the quality. I ordered another two in January after being offered a discount voucher, and again received my order after about 6 weeks.

However, after ordering 3 more watches and a box, total value $335, over three months ago now, I see that their website states that "the shop is closed" but promises to honor existing commitments, and gives an email address: "info@exactreplicas.com" (which resolves to "replicasexact@yahoo.com").

Emails to that address are returned as undeliverable now, although they did get through several weeks ago, but of course I never received an answer.

I have just sent another email to the "exactserve@hushmail.com" address that MKK (presumably their representative) posted, and I'll let you know how that goes...

As far as MKK's statement that they "are not scammers, fraudsters, or crooks", unfortunately that statement looks to be false right now, and that they are indeed SCAMMERS, FRAUDSTERS and CROOKS!

:0(

That's the last time I order a replica watch off the internet - as far as I know, whoever I order from could be the same people behind ExactReplicas.com... so well done on the international trade relations Exact Replicas! You have contributed to the Chinese reputation for poor trade quality, and I suppose we in the west should be grateful, since China will now never take our jobs! Hurray!
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Where do they hide?
Posted by Happy887 on 03/16/2009
SOMEWHERE IN CHINA?? -- After several attempts at getting my e-mails transmitted successfully to "Exactreplicas.com" I have given up. They were all returned as "undeliverable"? I did receive two e-mails from them(supposedly) but I cold not reply to them.

Why doesn't the company include their physical address in their website and other communications material? I am a typical consumer, I believe, and if I have determined that the company I am trying to communicate with is okay, why would they hide from me? The fact that the company may be located in an undesirable area has little bearing on whether or not I would chose to do businerss with them. But, if due to their having no means of communication, I cannot communicate witht them, I certainly would NOT RECOMMEND doing any business with them! So I will look elsewhere to make py purchase.

Once again, the INTERNET has proven to be the harbor for crooks, charlatans and scam artists that have found a relative safe and secure port to operate from, at the expense of the poor and unknowing public.
     
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Posted by Soaring Consumer on 2009-03-16:
You made a very good decision. Thumbs up.

And yes, indeed, they are in China.

The address their domain name is registered to is:
Yan'an Road.(W)
Shanghai, China 200051
Posted by IanATurner on 2009-05-27:
I ordered a watch in December 2008 and despite claims on the website, received it 6 weeks later, and was impressed by the quality. I ordered another two in January after being offered a discount voucher, and again received my order after about 6 weeks.

However, after ordering 3 more watches and a box, total value $335, over three months ago now, I see that their website states that "the shop is closed" but promises to honor existing commitments, and gives an email address: "info@exactreplicas.com" (which resolves to "replicasexact@yahoo.com").

Emails to that address are returned as undeliverable now, although they did get through several weeks ago, but of course I never received an answer.

I have just sent another email to the "exactserve@hushmail.com" address that MKK (presumably their representative) posted, and I'll let you know how that goes...

As far as MKK's statement that they "are not scammers, fraudsters, or crooks", unfortunately that statement looks to be false right now, and that they are indeed SCAMMERS, FRAUDSTERS and CROOKS!

:0(

That's the last time I order a replica watch off the internet - as far as I know, whoever I order from could be the same people behind ExactReplicas.com... so well done on the international trade relations Exact Replicas! You have contributed to the Chinese reputation for poor trade quality, and I suppose we in the west should be grateful, since China will now never take our jobs! Hurray!
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Watches Paid For - Never Received
Posted by Bahamaman on 08/17/2008
I ordered 3 replica watches on 7/16/08 and have not received them at all. The money was taken out of the bank on 8/12/08 and now the website has disappeared from my computer. This is now over a month. My next step will be the cyber-crime unit at the local police.
     
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Posted by Anonymous on 2008-08-17:
They are located in Shanghai, China. Local police are powerless to help. You said they took the money out of your account already. That tells me you gave them a debit card number. I strongly recommend you contact your bank and close that account immediately.
Posted by Anonymous on 2008-08-17:
I get spam email from companies offering replica watches. Why don't people use common sense and delete emails from people they do not know? Call or go to your bank and close your account immediately before they suck your account dry.
Posted by Anonymous on 2008-08-17:
Had you used a credit card, particularyly one with theft and fraud protection, you'd not be in this situation. good luck.
Posted by MKK on 2008-08-29:
The complaints on this site do not represent the overall experiences of our customers. We at exactreplicas.com provide quality watches at a fair price. We respect and appreciate constructive criticism. In addition, we recognize possible errors within our customer service department.

To resolve impulsive complaints we recently instituted an improved customer support system. Our new customers will receive a call or an e-mail immediately after placing an order. This new structure will establish an ongoing communication channel.

Overall, we strive to provide the best possible customer service. We are not scammers, fraudsters, or crooks: and despite these allegations we will continue to improve our business practices until we reach 100% consumer satisfaction.

If you currently face issues resolving an open account with our company please feel free to contact us at exactserve@hushmail.com. Thank you for your patience in dealing with these unfortunate matters.

All the Best,

Exactreplicas.com


Posted by IanATurner on 2009-05-27:
I ordered a watch in December 2008 and despite claims on the website, received it 6 weeks later, and was impressed by the quality. I ordered another two in January after being offered a discount voucher, and again received my order after about 6 weeks.

However, after ordering 3 more watches and a box, total value $335, over three months ago now, I see that their website states that "the shop is closed" but promises to honor existing commitments, and gives an email address: "info@exactreplicas.com" (which resolves to "replicasexact@yahoo.com").

Emails to that address are returned as undeliverable now, although they did get through several weeks ago, but of course I never received an answer.

I have just sent another email to the "exactserve@hushmail.com" address that MKK (presumably their representative) posted, and I'll let you know how that goes...

As far as MKK's statement that they "are not scammers, fraudsters, or crooks", unfortunately that statement looks to be false right now, and that they are indeed SCAMMERS, FRAUDSTERS and CROOKS!

:0(

That's the last time I order a replica watch off the internet - as far as I know, whoever I order from could be the same people behind ExactReplicas.com... so well done on the international trade relations Exact Replicas! You have contributed to the Chinese reputation for poor trade quality, and I suppose we in the west should be grateful, since China will now never take our jobs! Hurray!
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Ordered From A Company Online
Posted by Papillon on 08/02/2008
I ordered from ExactReplicas and they never sent the product or my money back that I wrote them about. All my e-mails were sent back to me. Their site cannot be logged on to. They have disappeared and cannot get to them at all.

     
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Posted by Anonymous on 2008-08-02:
There are hundreds of complaints about them. Most of the complaints are about non-shipment of ordered merchandise. Their home office is in Shanghai. The web pages are functioning, at least at this moment. Have you tried calling them? 888-4A-EXACT. At this point you might try a charge back.
Posted by Anonymous on 2008-08-02:
Just a bit of info, the attorneys that represent Rolex Watches (the real company) can and will fine you hundreds of thousands of dollars thru the courts as well as the seller for buying and selling fake Rolex Watches.

On top of that US Customs will make your life a living hell too if they catch you. Next time you want to buy a replica go to Canal Street in New York or the Santee Street Alley in L.A. and pay cash.

There are hundreds of articles all over the web about fake watch sellers and buyers getting hit with thousands of dollars in fines. And a few spent some time behind iron bars. Be careful and best of luck to you in getting your money back. But I suspect it is gone unless you used a CC like PassingBy says and can file a chargeback.
Posted by MKK on 2008-08-29:
The complaints on this site do not represent the overall experiences of our customers. We at exactreplicas.com provide quality watches at a fair price. We respect and appreciate constructive criticism. In addition, we recognize possible errors within our customer service department.

To resolve impulsive complaints we recently instituted an improved customer support system. Our new customers will receive a call or an e-mail immediately after placing an order. This new structure will establish an ongoing communication channel.

Overall, we strive to provide the best possible customer service. We are not scammers, fraudsters, or crooks: and despite these allegations we will continue to improve our business practices until we reach 100% consumer satisfaction.

If you currently face issues resolving an open account with our company please feel free to contact us at exactserve@hushmail.com. Thank you for your patience in dealing with these unfortunate matters.

All the Best,

Exactreplicas.com


Posted by IanATurner on 2009-05-27:
I ordered a watch in December 2008 and despite claims on the website, received it 6 weeks later, and was impressed by the quality. I ordered another two in January after being offered a discount voucher, and again received my order after about 6 weeks.

However, after ordering 3 more watches and a box, total value $335, over three months ago now, I see that their website states that "the shop is closed" but promises to honor existing commitments, and gives an email address: "info@exactreplicas.com" (which resolves to "replicasexact@yahoo.com").

Emails to that address are returned as undeliverable now, although they did get through several weeks ago, but of course I never received an answer.

I have just sent another email to the "exactserve@hushmail.com" address that MKK (presumably their representative) posted, and I'll let you know how that goes...

As far as MKK's statement that they "are not scammers, fraudsters, or crooks", unfortunately that statement looks to be false right now, and that they are indeed SCAMMERS, FRAUDSTERS and CROOKS!

:0(

That's the last time I order a replica watch off the internet - as far as I know, whoever I order from could be the same people behind ExactReplicas.com... so well done on the international trade relations Exact Replicas! You have contributed to the Chinese reputation for poor trade quality, and I suppose we in the west should be grateful, since China will now never take our jobs! Hurray!
Close commentsAdd reply

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