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EXCELL Power Washer, Used Twice, Pump Is Piece of Crap.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WICHITA, KANSAS -- Today's date: 9/11/2016. Item, Excell pressure washer model PWZ0163100.02, purchased in the fall of 2014, Used once in the spring of 2015, used once again on this date 9/11/2016... During the first use, this thing bounced and vibrated all over the driveway. Intermittent power issues. Once finished using it, emptied fuel tank, drained all fluid and water out of the pump and system and stored back into garage.

Today, pulled the unit out of storage, cleaned out the carb bowl, refilled with fuel, checked oil levels, hooked up a brand new triple reinforced 100' hose to pump after running water through the hose to evac all air out of the hose, then attached to the unit. Turned on the water, then started the unit. Once again, the unit was vibrating and jumping all over the place. Engaged the power pressure washer gun. 20 to 25 minutes after use, a loud pop, water spraying everywhere except out of the pressure washer gun. Shut the motor down, and water is blowing out every crevice of the pump housing...

The bolts, half of them came out, 2 of them are broke in half. They are not a quality grade 8 bolt... Numerous other bolts and washers and locking washers are lying on the driveway. This whole unit is a cheap piece of crap. A cheap piece of Chinese crap. When I purchased the unit, they advertised an instant rebate. Their rebate just so happens to be a you wait and see a Menards card only to be used at Menards. This damned rebate is useless to me since I live 250 miles from this store, and their service there really sucked...

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Excell XR2625 Pressure Washer Pump Failure
By -

SEATTLE, WASHINGTON -- I bought this DeVilbiss-manufactured unit at Home Depot last year, figuring that the Honda motor was a quality unit and would give me years of service. Well the motor runs fine, but the pump failed with less than 10 hours of use on it. At first it would refuse to develop any pressure unless I gripped and released the trigger several times, then shortly after that there was a clunk and the engine stalled and water started pouring out of the casing. Unable to find the receipt, I called the number listed on the unit and after spending 10 minutes wandering through the automated menus I got the address for the nearest service center 45 minutes away.

Naturally they were only open M-F so I took an afternoon off work and drove all the way out there only to find they don't handle those units but gave me the address to another place which turned out to be closed. Disgusted, I shoved the unit in the garage. Winter was coming and I had other things to focus on. Recently I dragged it out, warranty expired of course. Removed the cover and found the pump casting is broken and mangled in multiple places, pump is completely toast. A bit of investigation reveals a LOT of people who are having this same pump fail, to the extent that it took me some time to find somewhere that sells the upgraded pump unit.

$200 later I'm very much hoping I get more than 10 hours out of this new pump! I almost just scrapped the whole unit but it's nearly brand new! Lesson learned here is read the reviews first and don't buy junk. This exact unit I found is sold under a bunch of different brand names but it's the same garbage in all of them. Also save the receipt, there's a good chance you'll need it!

failed pressure washer pump more failed pressure washer pump

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Excell Rating:
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1.0 out of 5, based on 1 ratings and
2 reviews & complaints.
Contact Information:
Excell
195 Internationale Blvd.
Glendale Heights, IL 60139
800-992-4657 (ph)
www.devilbiss.com
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