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Executive Cellular Phones Inc.


1 Reviews & Complaints

Can you return a cell phone if it doesn't meet your needs?
Posted by Mike1898 on 10/19/2009
STATEN ISLAND, NEW YORK -- On October 6, 2009 I called customer service to report that my phone 848 219 7956 was not working and was told to have the sim chip replaced at no charge at a T-Mobile location. I went to Executive Cellular Phone Inc. kiosk in Menlo Part on 10/10 to have this done. Instead of just replacing the clip as I requested I was given, at no charge two (2) phones and was told that if I didn’t like them I could return them within 12 days with no penalty. The next day 10/11 I tried to return the phones and was told that I could not do this. I requested that my original phone be returned with a replaced chip or at least in its original condition. This they would not do this. I left this Kiosk with neither my phone nor the replacement phones. Does the vendor have a obligation to return a cell phone if it does not meet your needs?
     
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Posted by Anonymous on 2009-10-19:
Why did you take two phones when all you needed was a replacement chip? Obviously those two phones came with a contract that you signed for.
Posted by Eloise on 2009-10-19:
JTF, BA!
Posted by CrazyRedHead on 2009-10-20:
You should NEVER publish your phone number on a public website. You should request that the number be removed. If you keep those phones past 14 days you have agreed to there terms and are then in a new 2 year contract. Also, you may want to make sure that you don't have two new contracts, seeing as they gave you two phones.
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