NEW YORK CITY, NEW YORK -- I ordered my cell phone, a Samsung x820, only to find out 4 days later it was back ordered. They did not even bother to tell me! I had to call and find out why my order was taking so long to ship out. I decided to cancel my order. Hiding a backorder is usually a sign that a company is not on the up and up. Despite canceling, two days later exoticphone.com shipped me the phone! When the UPS man arrived I refused delivery. What disturbed me even more was that the phone was shipped ground, even though the company charged my credit card an extra $35 for 2 day air.
I called to find out why they shipped the phone even though I canceled and the rep told me "Sorry. You will be refunded for the phone, not the shipping." I nearly flipped out after hearing that. So they send me a phone I canceled, and expect me to pay for their mistake??? After threatening to file a consumer complaint he said "OK OK, full refund."
But guess what? I never got the refund. I called one week later to ask why I have not been refunded, and after speaking to three different "managers", the last one told me "Oh sorry, we made a mistake. These things happen. We will refund you soon." I asked if they will give me a full refund including the shipping. A man name Bill replied "I don't know, it's up to my boss."
So three weeks later, I still have not been refunded. If they do not issue a refund by the end of this week, I'll have no choice but to do a charge back. These are the most crooked, dishonest and scheming cheats I have ever encountered in online electronics. I've ordered over a hundred items online over the years and never experienced such a web of deceit. Stay away from exoticphone.com.
ARLINTGTON, TEXAS -- I recently purchased an H700 blue tooth from Exotic Phone.com. The earpiece did not work and I had to ship it back at my own expense. When I called the office to complain, I was informed that none of the H700 Bluetooth were not working and I had to choose another model which I was told was more expensive. It ended up being the H500 which in fact is cheaper than the H700 which I had already priced in stores and on the internet. I sent four email and got no response.
After I called the office number the representative told me that I should have called instead of using the email option that is posted on the website. Now after this I received an H500 in the mail. Upon receiving it the first thing that I noticed is that it looked used and the power unit was loose and did not work. This is now the second Bluetooth that did not work. It appears that the product are somehow second hand or not authentic. I complained to the store and was given the runaround about the faulty Bluetooth. I strongly do not recommend this website to anyone. The website is www.exoticphone.com.