Exotic Phones

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Exoticphone.com - worst online store ever
Posted by on
NEW YORK CITY, NEW YORK -- I ordered my cell phone, a samsung x820, only to find out 4 days later it was back ordered. They did not even bother to tell me! I had to call and find out why my order was taking so long to ship out.

I decided to cancel my order. Hiding a backorder is usually a sign that a company is not on the up and up. Despite canceling, two days later exoticphone.com shipped me the phone! When the UPS man arrived I refused delivery. What disturbed me even more was that the phone was shipped ground, even though the company charged my credit card an extra $35 for 2 day air.

I called to find out why they shipped the phone even though I canceled and the rep told me "Sorry. You will be refunded for the phone, not the shipping."

I nearly flipped out after hearing that. So they send me a phone I canceled, and expect me to pay for their mistake???

After threatening to file a consumer complaint he said "OK OK, full refund"

But guess what? I never got the refund. I called one week later to ask why I have not been refunded, and after speaking to three different "managers", the last one told me "Oh sorry, we made a mistake. These things happen. We will refund you soon"

I asked if they will give me a full refund including the shipping. A man name Bill replied "I don't know, its up to my boss".

So three weeks later, I still have not been refunded. If they do not issue a refund by the end of this week, I'll have no choice but to do a charge back.

These are the most crooked, dishonest and scheming cheats I have ever encountered in online electronics. I've ordered over a hundred items online over the years and never experienced such a web of deceit.

Stay away from exoticphone.com

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User Replies:
Hugh_Jorgen on 08/27/2007:
Just do the chargeback and be done with them.
Anonymous on 08/27/2007:
I agree with Hugh...do the charge-back. These people are going to string you along until it is too late to do so.
scXam on 07/10/2009:

Guys, please go to The Internet Crime Complaint Center (IC3) and report against Exoticphone.

The Internet Crime Complaint Center (IC3) was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints and to further research, develop, and refer the criminal complaints to federal, state, local, or international law enforcement and/or regulatory agencies for any investigation they deem to be appropriate.

Official website of The Internet Crime Complaint Center (IC3):-

Internet Crime Complaint Center (IC3) | Home

For those who aren't sure where to report a scam that FBI link is the place to go as they can direct your complaint to the authorities that have jurisdiction. Great site!

Once the investigation process starts then it will come out how these people are stealing the social security number, driver's license and credit card informations from Bangladesh and then.. (you know what they can do with it)

Spend a few minutes to save a person being a victim of identity theft.
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None working equipment and poor service follow up
Posted by on
ARLINTGTON, TEXAS -- I recently purchased an H700 blue tooth from Exotic Phone.com. The earpiece did not work and I had to ship it back at my own expense. When I called the office to complain, I was informed the none of the H700 Bluetooth were not working and I had to choose another model which I was told was more expensive.It ended up being the H500 which in fact is cheaper that the H700 which I had already priced in stores and on the internet. I sent four email and got no response. After I called the office number the representative told me that I should have called instead of using the email option that is posted on the website. Now after this I received an H500 in the mail. Upon receiving it the first thing that I noticed is that it looked used and the power unit was loose and did not work. This is now the second Bluetooth that did not work. I appears that the product are somehow second hand or not authentic. I complained to the store and was giving the runaround about the faulty Bluetooth. I strongly do not recommend this website to anyone. The website is www.exoticphone.com
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User Replies:
DebtorBasher on 01/27/2007:
Thanks for the warning...sounds like a lot of other people had problems and had to return theirs too...and they just send the same ones back out to other customers.
Caliope on 01/28/2007:
Thanks for the warning! Sounds as if they ship junk!! Good luck.
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