I work at a hotel front desk, and on TOP of third party reservations not having guaranteed room types (so don't expect that double you thought you booked), but when I had trouble finding a reservation for a guest, I was, actually still am, on hold. It has been, as of right now, 58 minutes and 45 seconds. I recommend booking directly through the hotel you wish to stay in.
Expedia charged my CC for a reservation that was incorrectly made by Expedia. When the mistake was found, Expedia refused to cancel the reservation and refund my credit card. They kept blaming the Westin for the mistake, even though the Westin advised me to not book through 3rd party again as the Westin always has a cancellation policy. Never use Expedia again.
COLUMBIA, SOUTH CAROLINA -- I made reservations online for a hotel room only to find after a 2-hour drive that I was not in the main hotel and was across the parking lot in the motel. I tried to cancel my reservations, but the man at the desk said he couldn't cancel them because I did not book through them. He said I had to contact Expedia online. Of course, having come to Columbia for an event, I did not have time to contact Expedia. I tried to get a letter from the man at the desk, so I would be guaranteed my money back, but I couldn't get it.
I felt trapped and knew if I didn't use the reservation, I would drive home 2 hours AND get charged the hotel charges for a motel room that was never used. No matter what happens, these big companies take advantage of the situation. America used to have amazing customer service. Now, when the company is clearly in the wrong, it claims no wrong doing and takes no responsibility for its unethical practices.
I contacted Expedia, and no matter what I said it was a "Heads they win, tails I lose" situation. I was overcharged for a MOTEL room. I asked for half my money back, and they said no. No matter what I said, I did not do enough at the time, which was too stressful and difficult with plans for shows and events. It seems customer service should really be called the Lie, Cheat, and Steal Under All Circumstances Department. I will never use Expedia again, and I will be sure to tell everyone I know not to use Expedia.
We made reservations for Crowne Plaza Hotel in Springfield, IL for our son for 8 nights. Due to change in plans, we had to cancel first 2 nights and did so, following required cancellations procedures 24 hours ahead of reservation check in. Each time spoke with customer service agent who was Indian and had only rudimentary understanding of English. Agent kept me on hold over 20 minutes each time while they cancelled reservation with hotel. Received email notification of 1st night cancellation... not 2nd night.
Then we had to call and cancel remaining 6 nights of hotel reservation and did it within required cancellation procedures 24 hours ahead. Credit card statement comes and we have received credit for 1st 2 nights cancelled ($121.98 and $126.98) but not remainder of hotel stay ($761.86). This time, another agent with heavy Indian accent keeps me on hold for over 35 minutes. Tells me she is not authorized to make refunds but will have manager do so.
Next month comes and charges still not credited by Expedia. Call to hotel then confirms that hotel never charged me, but Expedia did. This time I speak to agent ** at Expedia who says he will forward this to accounting and I should receive email in 72 hours confirming refund. I plan on calling them every 24 hours and hound them until I get my money refunded. Will never, ever use Expedia for anything again. Worst customer service ever. Would advise hotels to dump Expedia as reservation partner.
STAY AWAY FROM EXPEDIA. I used the service to book a hotel online (was seeking a smoking room). Booked a room with Expedia based on this request. When we arrived at the hotel we were told they are (and have always been) a non-smoking hotel.
When I called Expedia to complain all they had to say was sorry, that was the information that they had and it was beyond their control. After I pressed them... that I felt I deserved some kind of restitution, they offered me a 50 dollar off coupon for my next use of their service. I informed them I have no plans to EVER use their service again. My husband had to stand outside in the cold to smoke. Also their rates are HIGHER than if you call and book with a hotel directly. Lesson learned for me! I will always book hotels directly in the future and not get TAKEN.
Expedia reserved a hotel room for my family on the wrong date. I discovered the error within 24 hours and asked them to change the rooms from Friday night to Thursday night knowing that the hotel would much rather fill up their rooms during the week, rather than the weekend. There was no recourse for the special discount price. It appeared to me that I would be paying for Expedia's mistake.
I suppose it's possible that I entered the wrong date, but I really don't think so. Maybe it was a computer glitch. When I wrote that I would never use Expedia again, they asked me for another chance. I replied that since they wouldn't give me another chance, I wouldn't give them one. Fair is fair. There are many other travel companies that will be glad to help us with our future travel plans.
Please be wary before using Expedia to book your vacation. I had asked for certain amenities and was confirmed those amenities had been approved on my printed itinerary. Upon leaving the hotel I incurred $450.00 in fees which brought my bank account negative and ruined my entire vacation. After the fact I contacted Expedia to discuss these charges and their part in not having my itinerary correct, and at that time they told me they "were sorry for the inconvenience" and would give me $50 off my next booking with them. I told them I take vacation once a year (sometimes two) and an "I'm sorry" doesn't nearly cover it.
I told them don't worry about the $50. I will never be booking through Expedia ever again. Please be aware of my bad experience and don't let your vacation be ruined. We get so little time to enjoy a vacation in the first place, we deserve to have everything go to plan when we do book one.
I booked a room on Expedia.com and was charged $62 on my credit card before my trip. When I checked in the hotel, clerk gave me a receipt for $49. I then called Expedia and requested a refund since they always guarantee lower price for booking through them and I don't see why I should pay them $13 fee for a $45 hotel room.
Customer representative not only refused to refund citing that Expedia doesn't have a refund policy, but also told me to feel free to file a complaint. But when I asked him if Expedia is a BBB member, he said no. Gladly I found out that Expedia is a BBB member and I will file a complaint there as well. All in all, will never book anything from them again. I checked the hotel I stayed in and in fact, it costs a lot less to book directly with the hotel.
I have over 75,000 frequent flier miles on a credit card, which would allow me to purchase a package trip up to $750 in value. I purchased a round trip airfare and a hotel costing a total of $685.90. I called the credit card company in advance of booking to determine if this package would be covered in full by my miles and I was told by a human being that yes, indeed it would.
I paid Expedia with my card - made one purchase and received one receipt from Expedia for the full amount. However, when I received my credit card bill the charges for airfare and hotel were separate and even charged on different days. Because the charges were separate my frequent flier miles were no longer adequate to cover both fees. As a result this trip which should have cost me nothing now cost me $263.70.
Nothing on the website indicated that the charges would be separate. No one at Expedia was willing or even able to combine the charges on my card to reflect how I had actually paid since everything was computer generated. I think this is misrepresentation bordering on fraud. And it cost me money. I have another vacation package that I booked on Expedia but I will never use this company again.