Expedia Hotel Bookings Consumer Reviews - Page 2

EAST SYRACUSE, NEW YORK -- Put coupons on there web site that are false customer service is terrible in fact there is none you can not understand them would never use them again

Tried to cancel a reservation both by phone and online. Got billed anyway. First Expedia denied we ever cancelled. Then after calling hotel, they claim reservation was non-refundable. Then they offer a 'coupon' for a future booking! Expedia mission statement: "The customer is always wrong." They are less than useless!

BELLVUE, WASHINGTON -- The absolute worst experience ever. No rooms were available anywhere within 100 miles of St Augustine FL the night we pulled in. Expedia showed several hotels with vacancies. Not the case at all. No rooms anywhere. We spent the night in a parking lot in our car. Expedia has been completely worthless. They stink. Will never use this service again for any reason.

ANCHORAGE, ALASKA -- Anytime you book anything with Expedia it is impossible to be refunded or credited money. This could be because you accidentally put in the wrong dates and notify them very soon afterward, weather issues, death in the family, change of plans, etc. Find some other business with some customer care. Expedia is NOT it.

I made a hotel reservation through Expedia, paid extra to be able to cancel it. Had to cancel the day before yet the hotel charged me as a no show. Talked to customer service at Expedia 2 different times being on hold for an hour each time. They assured me they would process a refund, gave me a reference number and everything. They just lie to make you happy at the moment. Still no refund. When I call back they just say "we are so sorry" and the story changes. Do not use expedia.

LOUISIANA -- My mother died and I used Expedia to book a room near funeral home. Expedia agent billed my card and gave me confirmation number, but no email confirmation. When I got to the hotel, they said no reservation received and charged me again. I called Expedia when both charges hit my account. The agent refused confirmation number until I insisted, then put me on hold permanently. The next day, I was told I would have to call the hotel to get their approval before refund can happen. First and last Expedia booking and $14 more through Expedia.

CLEARWATER, FLORIDA -- First time using Expedia. I book a Quality Inn Hotel room near the Clearwater airport. I spent 2 hrs searching websites and boy do I wish I wouldn't have gotten this hotel or used Expedia. The hotel should have been named homeless ghetto inn. Homeless people obviously renting rooms weekly (Because there were washing machines in the halls - red flag #1) were partying in the pool next to my room until 5 am!!!

At 2 am I finally got fed up because there were like 15 people with coolers naked in hot tub and loud as hell drunk. Asked to change rooms. The room I got changed to had mice droppings on table and chairs. The next 2 rooms I tried also has mice droppings or drunk homeless people in the hallways.

I called Expedia... 2am-4am was on hold! And after my long wait and speaking to two separate supervisors with two calls each 1-2 hr. calls... I was told they could not transfer me to a different hotel because they don't do reservations from 10pm-6am and it's 4am. Also no refunds or transfers can be made because the hotel manager (who of course was unreachable) has to give approval they won't charge before Expedia can help. Found it! The purse. Thanks. supv's confirmed this. But they could make a reservation at another hotel and I pay! Excuse me? Didn't you just say you can't make reservations at this time? Hmmm.

So when I said are you telling me you are putting me out on the street at 4am?! The Expedia employee said "yes ma'am I am sorry but I am saying that". WOW!! When I called Expedia 6am that day couldn't help me until Monday - this was Sat. Also when I called corporate office of Expedia one option said push #6 to talk to someone and I did.. 3 times and no one ever answered for 20 minutes. Ring, ring, ring. Each time. Then other choice said "leave a message push 2". I did and it said "sorry we are not able to connect you at this time"! Lmao...SMH!!! WOW. NO BETTER THAN CUSTOMER SERVICE!!!

On 7/5 I booked a hotel through Expedia's 800 number for arrival on 7/6. The agent assured me she had me set up for 2 double beds because I was traveling with my wife and our 2 teenage kids. Upon arrival to the hotel I was informed they only had a king bed available, doesn't really work for 4 people (especially with 2 teenage kids). I called Expedia and requested to refund the whole deal. They informed me that the hotel would have to charge us for 1 day and could refund the other days.

I let them know that was unacceptable and I wanted everything to be refunded, I wasn't paying for a room that I couldn't utilize. After 48 minutes and speaking with a manager, I was informed there was nothing they could do (nothing at all, no compensation or any offer to help resolve the issue and still wanted to charge me for one night and refund the rest). I went down to the front desk and spoke with the manager at the hotel. She said that Expedia should take care of it, that if they would refund everything to me, they had no problem with that.

I asked if they could take care of it and she said no, because she doesn't even have my credit card info or even know how I paid, because I paid Expedia and Expedia pays them. She said she has no way of refunding it that it would have to go through Expedia, what she said made sense. I called Expedia back again and spoke w/ another mgr, after 15 more minutes on the phone I finally was able to get my full refund. Over an hour on the phone, just to get my money back because they messed up.

The hotel said that this happens a lot with Expedia, that Expedia can't promise a specific room type (King, 2 double, etc.), because it all depends on availability. She said that Expedia does this a lot and it really causes them and their customers a lot of problems. Bottom line, DON'T EVER BOOK A HOTEL THROUGH EXPEDIA!!!

777 FLAGLER DR, WEST, SUITE 800, FLORIDA -- I went through Hotel Planner which is owned by Expedia for a reservation at a Comfort Inn in Winston-Salem, NC. I thought I was getting a discounted price by going through them. I agreed to pay $79.99/night. I reserved two king handicap accessible rooms and paid in advance. Upon arrival, I discovered that rooms were going for $55. I asked for the rate to be adjusted. I was told I could get that rate for Friday only and that my rate would be $63 the other nights. I agreed.

Unfortunately, Hotel Planner never sent my need for accessible rooms to the hotel so they were not prepared to support that need. We were given one but then there was a problem and we had to be moved to another room. Saturday night, there was an accident and the lights went out. No showers, no room service, no breakfast, no safety, no security, once you left the room you were OUT. The hotel went out of their way to meet customer needs.

They agreed to comp my stay for Sunday night if I wanted. I agreed since the alternative was to move to another hotel. At the end of the stay I was expected to sign a blank form (Expedia's rules) which I refused to do. I was unable to get a zeroed out receipt because that goes to Expedia as their credit card is used to pay for the room. The end result was I never got reimbursed for the difference in rate OR comped for the night. I'm sure Expedia got theirs as the hotel manager said he adjusted their bill. No one in Hotel Planner or Expedia or their management firm has even been kind enough to answer my calls or letters much less address this problem.

PS. The $63 rate was what Expedia paid when I paid them $80. The ONLY comment made by customer service at Expedia was that someone at the chain was going to answer for this as they are not allowed to tell us what the rate Expedia paid is. No one worried about my being cheated but that their secret was out about how much they made on the deal. The hotel mgr comped Expedia for the night lost, you'd think I'd get at least that, but no, Expedia has my money and are keeping it.

I booked a double non-smoking room through Expedia. When I arrived at the hotel at about 8:30pm they checked me in and when I walked into the room I realized I was in a smoking room. I called to the front desk and they said they had overbooked and they had no more non-smoking rooms and she offered me a non-smoking king with a roll away bed. I immediately called Expedia to notify them of the problem only to be placed on and off hold for almost two hours.

Then I finally got a lady who said she would rebook us into a hotel that's close by and there would be no extra charge and to hold again while she called the hotel and book the room only for me to be disconnected. I waited because they asked me for my phone number so they could contact me only for no one to call me back.

So I called only to be placed on hold another thirty minutes and I had to explain the situation all over again and be transferred again and the rudest lady jumps on the phone and says "why are you calling? We called the hotel you're already checked in. We have no record of anyone saying they will rebook you so we can't help you". I was trying to explain to the lady and she hung up on me.

I called again and now it's midnight. I sitting in a restaurant with my husband and two children because we were hoping to get into another hotel that could accommodate us only for me to call and ask for the supervisor who gets on the phone and say "I can't help you because it is after midnight and we can't go back to any reservation once the day has changed". She did offer my money back that I had paid Expedia and said you will be responsible for paying the hotel if you stay so basically they did nothing.

So my family of four are all sleeping in a king size bed together for the night because they couldn't do their jobs. I WILL NEVER BOOK THROUGH EXPEDIA AGAIN. ANYONE LOOKING TO BOOK THROUGH THEM BEWARE IF SOMETHING GOES WRONG YOUR SCREWED!!!!!!!!!!!!!!