The Worst Travel Company in Canada
KITCHENER, ONTARIO, CANADA -- Two years ago, my husband and I attempted to book a trip to Barbados with Expedia.ca.
Had I known that this site existed then, I would have submitted this review much sooner. We were told that the ... read full review4 Replies - Latest reply on 10/15/2009
A VERY DIFFERENT KIND OF VIRUS!
BELLEVUE -- I purchased a flight roundtrip for my husband who flies frequesntly being a contractor out of state. After completing payment my pc alarm went off stating it had obtained a virus from the Expedia website. ... read full review3 Replies - Latest reply on 08/01/2009
A letter to EXPEDIA's CEOs
I sent this letter on 08-13-2007 to one of EXPEDIA’s CEO and few days later to their President and Senior vice president. NO RESPONSE so far. A failure to respond only means that EXPEDIA's executives ... read full review5 Replies - Latest reply on 09/22/2007
Expedia ripped me off for more than $4,200! I bought a business class ticket from Phoenix to Istanbul, Turkey through Expedia on Turkish Airlines and then had to visit Tel Aviv, Israel. Turkish Airlines did not go to Tel Aviv, and we spent many, many hours on the phone trying to exchange the ticket. I cancelled the trip through Expedia/Turkish Air, and had to purchase a completely separate ticket. Having canceled a business ticket ahead of time, I fully expected a refund. After hours on the phone with both Expedia and Turkish Airlines, no refund or alternative travel could be had. I disputed the charge with American Express and they told me to call Expedia. This is not a legitimate company and should never be used. It is EXPEDIA DOT CON! 1 Replies - Latest reply on 11/01/2009Add reply
Got charged twice
LAS VEGAS, NEBRASKA -- I just returned from a vacation trip in Las Vegas. I booked the hotel Sahara through expedia.com. I have book hotels online before through others such as hotel.com or Orbitz.com. I have been luck in ... read full review3 Replies - Latest reply on 07/10/2009
Careful of Expedia, they don't care
BELLEVUE, WASHINGTON -- I booked a trip to Brazil for myself and my wife 3 months prior to departure. 6 days prior to departure, I received a phone call from Expedia saying that the airline had made a schedule change, and Expedia ... read full review4 Replies - Latest reply on 08/02/2013
FORT WAYNE, INDIANA -- I found a price of $1,282.00 to England and went through the process of buying the ticket. When I completed the transaction the price was $1,326.00. I called twice to find out the problem and both times they explained that the final price is real time and that they cannot help me. Both my phone calls were cutoff before I could get any satisfaction. I have never had this kind of problem with other online reservation sights. I will not use Expedia again and I would advise that you stay away from this bait and switch kind of business practice.1 Replies - Latest reply on 05/08/2012Add reply
Bait and Switch!
COLUMBIA, SOUTH CAROLINA -- I made reservations online for a hotel room only to find after a 2 hour drive that I was not in the main hotel and was across the parking lot in the motel.
I tried to cancel my reservations, but ... read full review2 Replies - Latest reply on 05/29/2012
I booked a flight for my boyfriend (a fisherman from Alaska), and we just found out today that he would be able to come home 1 day sooner than we originally booked the flight for. I called Expedia and spoke with a customer service representative and he told me that we were eligable for a complimentary flight change at no cost (normally around $100.00) and he gave me a reference number to use when I call back with a new flight time. I tried calling Expedia twice but after being on hold for 10 min. both times and never getting through to anyone, I had to have my boyfriend call from the airport (I was at work and was too busy). He called me back a bit later and said that we in fact did have to pay to change the flight plan and even though we had a reference number and the name of the customer service person who originally told us about the one time complimentary flight change, Expedia wouldn't honor that stating that we were given the wrong information. He ended up changing his flight plan directly through the airlines and paying for the change. I will never use Expedia again. 1 Replies - Latest reply on 04/18/2011Add reply
I purchase an round trip airline ticket with the insurance from expedia. I need to change my return date. I was amazed to find out the insurance I purchase was totally useless. I'd have to cancel my total flight, request a refund minus a good protion. I will never use Expedia again, the insurance company is not part of expedia. Customer service is as poor as can be, I will NEVER use them again. 4 Replies - Latest reply on 01/18/2010Add reply
BALTIMORE, MARYLAND -- Do not buy Travel Insurance if you ever book through Expedia because they do not honor it. I booked a trip to Bermuda for flights from Philadelphia for 5/27/09. My husband was notified that he is loosing ... read full review8 Replies - Latest reply on 04/23/2009
HOPATCONG, NEW JERSEY -- The information given out is not accurately understood as when booking trips through travel companies that represent your company of continental airlines should be a little more considerate when canceling ... read full review6 Replies - Latest reply on 05/23/2008
Expedia NO HELP
DALLAS, TEXAS -- This is the letter I wrote Expedia.
My son Kevin, who was on leave from the US Air Force, was coming home from Texas, so we bought a ticket two weeks early through Expedia. The details are as follows:
Itinerary# ... read full review
I reserved a car rental in Italy through Expedia.com. When I arrived in Milan, the rental company, Lukauto, charged me 50% more than my Expedia reservation which included Superinsurance that was already included in my reservation. After I returned the car and inspected it to see that there were no damages, they claimed that I damaged it and charged me $560 for repairs.
1 Replies - Latest reply on 09/25/2007Add reply
I e-mailed Expedia.com 3 times and the only answer I received was an instruction to call the customer service number. When I called the number and spoke to their agent, I was put on hold for 45 minutes and then was connected to the U. S. office of the crooked car rental company.
Expedia offers no help to their customers and I would never rent a car through them again.