I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $500 extra for the ticket so that it was changeable for a fee. After calling Expedia for 4 days in a row being on the phone with them for 1 hour at the time to try to change the ticket they told me "sorry" it can not be done even though it was written on the ticket that it was changeable. In the end I had to buy a new ticket costing me $2000. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for Expedia was zero. I WILL NEVER BOOK WITH THEM AGAIN!!!
Your seat assignments are a "request" only that Expedia takes no responsibility for and now tells me they were never more than a request that the airline could ignore or honor at their whim. The seat assignments I selected when I booked flights 6 months in advance through Expedia disappeared when the airline changed the flight times (but not the flight number or itinerary).
I'm writing this the day I was notified of the time change after spending one hour and twenty minutes on the phone with Expedia. Now the seats I selected and that appeared to be assigned to me are no longer available and similar seats come with an additional $60 per seat up-charge. The only thing Expedia offered me were seats in the center section of the middle of the plane for the 5 hour flight, and even those are now understood to be only a "request." This may not seem like such a big deal, but to me it is.
I want others to know they are much better off booking directly with the airline because the airline is more obliged to honor their booking details than booking with Expedia which claims to be only able to accept my money and mask my "requests" as the real deal, but with no obligation to try to work with the airline on my behalf. I have been a frequent flier for the past 25 years, and have almost always booked directly with the airlines. Lesson learned: I will not book through Expedia again.
BELLEVUE, CALIFORNIA -- I can only assume that Expedia is in financial straits, so you may want to think twice before you give them your credit card. They have a 24 hour cancellation guarantee on their website...what they do NOT tell you is if you cancel within the 24 hours, they will still charge your card for the trip and when you call weeks later because it has not been refunded, they will tell you it will be 8 weeks before a refund can be issued...so they are essentially "using" your money for over 2 months. Does that sound like a financially viable company to you? Sounds like a racket to me. Guess who pays credit card interest on this charge while you are waiting over 2 months? Goodbye Expedia, it wasn't nice to know you.
OSWEGO, NEW YORK -- I was never notified of a departure time change and my family missed their flight. After being on hold, disconnected, being on hold again for two phone calls amounting to 75 minutes, a "level two" supervisor indicated that Expedia had not gotten any notification from Delta about a time change. Therefore, they did not notify me.
I asked for compensation, as my family had a TWELVE HOUR layover in Atlanta (with a 6 year old, no less). Their supervisor, **, was sarcastic. She offered me a $100 voucher and later offered a $50 voucher. When I asked about the change, she told me "I can give you the $50 voucher, if that is what you want." Then explained to me TWICE that $100 was more than $50. Very condescending and took no responsibility for the problem. I will only use Expedia to see what flights are out there, and then book with the airline. Delta emails, calls, etc. to make sure you are aware of changes. Expedia did not and I won't take that risk again with them.
I called into Expedia about a car rental I had booked for my mother in law who was coming to visit us for our children's birthday. I booked online through the Expedia for TD site to take advantage of my TD rewards points. My rental was a reservation only and still required me to go to the airport and pay the car rental company which was not communicated to me until after my mother in law landed and went to the car rental agency. I contacted Expedia and was met with an extremely unhelpful agent that showed no empathy in our situation.
We then spoke to a supposed Supervisor who continued to recite the same policy over and over and was unwilling to empathize or come to middle ground. We asked for our points to be put back onto our credit card as we were unable to complete our reservation and pay the car rental company as our mother in law already provided her license and credit card for the reservation. The Expedia "Supervisor" advised they couldn't put the points back and had to escalate to TD rewards.
We then asked for his agent ID# to hold him accountable for ensuring this escalation takes place and he refused. We asked to speak with his superior and who he reports to and he advised he doesn't have a boss. This was an awful customer experience and am completely disgusted at the treatment of their customers and lack of accountability. I will never deal with Expedia again and will be sharing my poor experience and lack of resolution with anyone that will listen.
Be forewarned. I have used Expedia for many, many years, but I have finally had it. I booked return flights from LAX to Portland for my wife and 2 kids under age 7. I picked the flights, because Expedia specifically had the seat finder, so that I could pick specific available seats, which I did. It ends up that is complete false advertising. Because Expedia is an agency, anything you input, seat, food..etc. is only considered a request and the operating airline can completely refuse to honor it like they did with me. Next time even if it is a bit more expensive, if all legs of trip are with one airline, I will book directly through the airline website.
SEATTLE -- Expedia exploited the situation they created for me and charged me for a ticket I had already paid for. So I had to pay an extra $3000 or be stranded in the Far East for days.
I have never experienced such a useless and unhelpful group of people. I cannot put this too strongly: Do not use this company unless your travel needs are short and uncomplicated. For example, a short trip on a bus might be something they could deal with. The carrier airline that Expedia used for my tickets was SAS and they were extremely honest with me about my chances of getting any help from Expedia, and they were absolutely correct.
Expedia lied about what had happened and then tried to cover it up by forcing me to buy a new ticket. And that is just part of a long and horrible story. Go direct to the airline if you are traveling internationally, avoid these people.
BELLEVUE, WASHINGTON -- There is no question Expedia is one of the top voyage booking websites. It includes numerous advantages that made it the initial pick in any traveler's listing. Even if basically useful, the site's customer service is not as quick to respond because it should be. It decays it's popularity as one of the leaders whilst competing with competitors. I confronted problems for my bookings with buyer service, and also certain information didn't look like to be suitable as told via the organization agent over the phone.
In case you're concerned I like better using theholidayHotels.com because they offer the same deals/hotels/flights etc as Expedia, nonetheless on the site there could be found some extra listings of hotels, that are not listed on top of the habitual sites. Those hotels in their system has been a great support for me, because they are not only reasonable, however also equipped with the nicest facilities.
ST. LOUIS, MISSOURI -- I made a reservation for 3 using Expedia. I was supposed to get 2 double beds, but when I checked in they, by their own admission, had overbooked. The lady at the desk apologized and told me that all they had were king sized beds. When I decided to check into another hotel where I wouldn't have to pay to share a bed with my teenager and my "jackie-chan-wild-sleeping-son," Expedia refused to refund my money. I ended up paying for two hotel rooms that night and I am not very happy about that. Unless you're okay with sleeping 3 per bed, don't use Expedia to make hotel reservations!!! Even if they initially tell you that they will give you 2 beds, they have the power to renege on their part of the agreement and take your money!
rip off!! Unfair!! Ridiculous people per bed calculation formula!!!!
I used Expedia.com for years, not any more. For the Christmas eve made a reservation in a hotel in San Diego. Expedia advertised free cancellation policy. When I decided to cancel 3 days advance and my refund came to zero. So called Expedia customer service. She was nice but after contacting the hotel she said she can not Refund my money because hotel will not refund the Expedia. So basically Expedia says We Do not charge for cancellation but if the hotel policy is not to return money We can not refund you. But remember Expedia advertises on the same hotel free cancellation policy. That is false advertisement.