Will Never Trust or Use Expedia for Travel Services Again.
OSWEGO, NEW YORK -- I was never notified of a departure time change and my family missed their flight. After being on hold, disconnected, being on hold again for two phone calls amounting to 75 minutes, a "level two" supervisor indicated that Expedia had not gotten any notification from Delta about a time change. Therefore, they did not notify me. I asked for compensation, as my family had a TWELVE HOUR layover in Atlanta(with a 6 year old, no less). They supervisor, "Ange", was sarcastic. She offered my a $100. voucher and later offered a $50. voucher. When I asked about the change, she told me "I can give you the $50. voucher, if that is what you want." Then explained to me, TWICE, that $100. was more than $50. Very condescending, and, took no responsibility for the problem.
I will only use Expedia to see what flights are out there, and then book with the airline. Delta emails, calls, etc. to make sure you are aware of changes. Expedia did not and I won't take that risk again with them.