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Expedia Consumer Reviews - Page 3

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Bad Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am extremely disappointed in my experience with Expedia and its customer service. After calling no less than 5 times and being hung up on/disconnected each time after relaying my issue, it seems that the hang up treatment is an intentional ploy to not deal with the issue. Finally, after waiting on hold for upwards of an hour on my 6th attempt, I was able to finally speak to a supervisor. The supervisor was rude, her accent was so heavy it was difficult to understand, and she was unwilling to make a minor issue right.

Here is the issue: I booked a trip from San Diego to Cabo from December 29 - January 2. Flight was on Spirit Airlines and the hotel was the Hyatt Ziva. The recent hurricane in Cabo affected the hotel. The Hyatt Ziva is closed until April. So I needed a new hotel. I called Expedia and explained the situation and booked the Pueblo Bonito Sunset Beach. No change to the flight on Spirit Airlines.

I was told that the refund on my initial purchase left the flight at $1776.60. My new hotel was $3484.24 for a total trip cost of $5,260.84. All seemed ok, until I looked at the Expedia site and, on the same date I booked, the exact same flight and hotel is priced at $4908.00.

Either I wasn't refunded enough from the first booking or I was overcharged for the second booking. Regardless, I am due a credit of $352.84. I am still doing a package, why would I pay more for the exact same hotel and flight than what is listed on the Expedia site? I simply have substituted hotels in my package due to the unforeseen event of the hotel closure due to the hurricane.

Nonetheless, Expedia is refusing to credit back the $352.84. They can't give a rational explanation for why I should be charged more than it costs on the website, but Wendy the supervisor is refusing to budge. I will never use Expedia again and I would not recommend anyone else use the site either. So disappointing.

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Never Expedia Again, High Handed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEVER NEVER EXPEDIA. Already start telling my friends NOT to go through Expedia. Made 4 Phone Flight Tickets booking, All flight seats are scattered, not sitting together. Worst Nightmare is a Name Spelling Mistake to 1 ticket. Upon receipt of email, called Expedia immediately on this mistake, they ignored. So I called Air Canada (AC) + CX on this. AC v helpful, called Expedia + emailed on this Mistake + Not to Issue Ticket. Expedia Issued ticket. Now asked me to cancel ticket, to rebook at much higher fare.

Expedia REFUSED to take up responsibilities and it is more > 1 month, still refused to amend Mistake. V frustrating, as air fare is getting more higher and also hardly any seat left. HIGH HANDED. Just want to Close Sale. NO SERVICE. This is FIRST and LAST through Expedia.

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Scam and terrible customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I booked a vacation package room and flight not too long ago. The destination is a place that the average temperature is anywhere from 80 to 90 degrees. Nowhere on their website did it say my room was fan only after I played and receive confirmation it stated that. I let them know I need a room with air conditioning they said they would contact me within a day or so,"Never happened" instead I received an email from The Resort saying I need to pay for my stay in full and if I need an air conditioning room I would have to pay $25 extra per night. I informed them already paid for my room and I also asked how they obtained my email address, they did not reply. After 4 days and no update from Expedia I gave them a call and stayed on the phone for 2 and 1/2 hours, to have Isaac who claims to be a manager tell me they cannot contact the resort and that it must be closed and will try to contact them later or wait till I get to the island and pay them directly for a different room.
It's obvious they just put me on hold for those hours because what resort is closed on the weekend and don't answer their phone??

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Ban Expedia!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW HAMPSHIRE -- I booked a flight from Boston to Jacksonville in 3-19 (paid in full) for a flight 11-22-19. On 10-8-19 I became aware due to work scheduling I can't make this trip. Expedia refused to allow me (credit) to reschedule another flight (or hotel)and will simply pocket my money with no offer of compensation. I will never book another flight with Expedia. I have NEVER cancelled or rescheduled a flight prior to this incident. I'm tired of corporate greed and avarice practiced by these faceless, soul-less .entities!
It would be the humane and professional act to attempt to accommodate your paying customers. I work hard for my money and some type of concession would have kept me a customer. I will be thrilled to ALWAYS book with Expedia competition. In the long run they lose as I fly frequently during the year.

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Don't ever use Expedia car rental
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER -- Well what can I say, I could swear, shout, scream or generally lose my temper over this! Quick background, first 2 week holiday away for my girlfriend and I (on a tight budget) 2weeks in gorgeous Canada, can't do the seeing without a car.
So I've book with Expedia before in the UK many times. I thought I got a great deal of $560 all in with the extra insurance. Get to Vancouver airport, at the Thriffty desk and what do I find out.....the insurance isn't valid and they don't accept it.....$165 dollars worth! So now I need the car and have to do it through Thriffty, $1200 later, double the cost of the Expedia booking! Now many emails later, and a phone call or 2 they've offered to refund the $165, for the insurance, fine however the cost is still over $1000 because I HAVE to take the Thriffty insurance, which Expedia say is t up to them....but for Christ's sake they must know this stuff!!
So all I can say is pick another provider, leave Expedia website alone and choose anything else!!
For me the budget has just got a lot tighter, bang goes a couple of the trips we were going to do......thanks Expedia for the hassle, card charges, stress and generally fu**ing up our first holiday!

P.s Please Expedia don't reply back to this saying “we are very sorry” please just sort it out, it's already screwed 3 days of my holiday!

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Scammers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLEVUE, WASHINGTON -- Expedia Group Inc. is a company that owns Hotwire, Travelocity, Hotels.com, Orbitz, Expedia, CarRentals.com, etc. They have a huge online market share hence the arrogance.
1. Absolute lack of integrity: avoid using any of these companies.
2. If you run into trouble with one of their services do not expect assistance from these companies. They will seek to exploit the situation, sell you another ticket, trip, etc. Communicate via email as much as possible.
3. Get into the habit of taking photos for time stamps, and recording conversations at the airport, car rental, and hotels, etc.
4. Nonexistent customer service: they will not return calls, respond to emails days after they are received and lie outright. This is the same behavior with the companies that they work with.
5. Totally irresponsible: Will leave customers stranded.
6. The travel insurance: If you read the fine print on the website of the airline that you will be travelling with you are probably covered automatically. Therefore you may be paying for something that automatically comes with the ticket.
7. Be very careful with anything that you purchase from this company as their agents can change and/or delete it. Create PDF views.

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HORRIBLE and dishonest
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My wife and I paid Expedia the posted "double occupancy" rate for an all-inclusive trip to Mexico. When we arrived, we were expected to share a room with another couple. I paid the hotel an extra $1000 for our own room (even though I already paid for a room), and assumed that I could easily resolve the issue when we got home. NOPE! Expedia says they made no mistake and simply ignores my argument that "double-occupancy" means two people. On researching the many complaints against Expedia, it seems that their MO is to refuse any responsibility then ignore the customer until they give up. I can't understand how they stay in business being so unethical???

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Horrible useless customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My wife and I paid Expedia the posted "double occupancy" rate for an all-inclusive trip to Mexico. When we arrived, we were expected to share a room with another couple. I paid the hotel and extra $1000 for our own room (even though I already paid for a room), and assumed that I could easily resolve the issue when we got home. NOPE! Expedia says they made no mistake and simply ignores my argument that "double-occupancy" means two people. On researching the many complaints against Expedia, it seems that their MO is to refuse any responsibility then ignore the customer until they give up. I can't understand how they stay in business being so unethical???

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Another victim of Expedia - never again!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO -- My wife and I booked a trip to Mexico with two other couples and each of us paid the double-occupancy rate advertised by Expedia; i.e. three couples paid for three rooms.
The itinerary only stated a single room, so we called to explain that we are three separate couples so need three rooms. The Expedia Agent confirmed that we would have our own rooms, but when we arrived in Mexico the hotel had us all booked together. I ended up paying for an extra room (even though I already paid Expedia), and figured that this obvious error would easily be fixed when we returned. NOPE!

The fact that each couple paid the posted double-occupany rate (i.e.
we paid for three rooms), according to Expedia, does not suggest that three rooms would be provided. Their evidence? The incorrect itinerary...
The recording of the Expedia Agent discussing our concern by phone, and his assurance that we each had our own rooms is selectively ignored by Expedia.

A 4th couple booked directly with the tour operator (not Expedia), paid $50 less each, and received a room. Double-occupancy means two; but not according to Expedia.

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WATCH OUT!!!!!!!!!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAINT LOUIS, MISSOURI -- I booked flights through this website where the seats on the plane were assigned I picked out my seats and everything was good, so I thought the day before I leave for the vacation of a lifetime I learn that the seats that were supposed to be ours were not reserved for us. I called the airline and they directed me back to Expedia 2.5 hours later nothing was resolved and I did not get what I purchased I would strongly suggest not using this site to book any vacations that are going to be spectacular, because you will be let down and waste a ton of time correcting something that should have been done from the beginning. I also would like to add the customer service dept is not helpful and Jessica Hernandez and Dave Carters need to find new jobs in a field that doesn't require leaving a positive lasting impression. If they were trained for empathy and problem solving they may need to take a refresher course. My point is book directly through the airlines the lady there was helpful!!!

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1.1 out of 5, based on 72 ratings and
140 reviews & complaints.
Contact Information:
Expedia
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www.expedia.com
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