Expedia - Page 3

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1.1 out of 5, based on 41 ratings and
112 reviews & complaints.
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Expedia ripoff
Posted by on
Rating: 1/51
BELLEVUE, CALIFORNIA -- I can only assume that Expedia is in financial straits, so you may want to think twice before you give them your credit card. They have a 24 hour cancellation guarantee on their website...what they do NOT tell you is if you cancel within the 24 hours, they will still charge your card for the trip and when you call weeks later because it has not been refunded, they will tell you it will be 8 weeks before a refund can be issued...so they are essentially "using" your money for over 2 months. Does that sound like a financially viable company to you? Sounds like a racket to me. Guess who pays credit card interest on this charge while you are waiting over 2 months? Goodbye Expedia, it wasn't nice to know you.
     
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Will Never Trust or Use Expedia for Travel Services Again.
Posted by on
Rating: 1/51
OSWEGO, NEW YORK -- I was never notified of a departure time change and my family missed their flight. After being on hold, disconnected, being on hold again for two phone calls amounting to 75 minutes, a "level two" supervisor indicated that Expedia had not gotten any notification from Delta about a time change. Therefore, they did not notify me. I asked for compensation, as my family had a TWELVE HOUR layover in Atlanta(with a 6 year old, no less). They supervisor, "Ange", was sarcastic. She offered my a $100. voucher and later offered a $50. voucher. When I asked about the change, she told me "I can give you the $50. voucher, if that is what you want." Then explained to me, TWICE, that $100. was more than $50. Very condescending, and, took no responsibility for the problem.
I will only use Expedia to see what flights are out there, and then book with the airline. Delta emails, calls, etc. to make sure you are aware of changes. Expedia did not and I won't take that risk again with them.
     
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Horrendous Customer Service and No Accountability
Posted by on
Rating: 1/51
I called into Expedia about a car rental I had booked for my mother in law who was coming to visit us for our children's birthday. I booked online through the Expedia for TD site to take advantage of my TD rewards points. My rental was a reservation only and still required me to go to the airport and pay the car rental company which was not communicated to me until after my mother in law landed and went to the car rental agency. I contacted Expedia and was met with an extremely unhelpful agent that showed no empathy in our situation. We then spoke to a supposed Supervisor who continued to recite the same policy over and over and was unwilling to empathize or come to middle ground. We asked for our points to be put back onto our credit card as we were unable to complete our reservation and pay the car rental company as our mother in law already provided her license and credit card for the reservation. The Expedia "Supervisor" advised they couldn't put the points back and had to escalate to TD rewards. We then asked for his agent ID# to hold him accountable for ensuring this escalation takes place and he refused. We asked to speak with his superior and who he reports to and he advised he doesn't have a boss. This was an awful customer experience and am completely disgusted at the treatment of their customers and lack of accountability. I will never deal with Expedia again and will be sharing my poor experience and lack of resolution with anyone that will listen.
     
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Specific Seats Selected Are Only requests...not Guaranteed
Posted by on
Rating: 1/51
Be forewarned. I have used Expedia for many, many years, but I have finally had it. I booked return flights from LAX to Portland for my wife and 2 kids under age 7. I picked the flights, because Expedia specifically had the seat finder, so that I could pick specific available seats, which I did. It ends up that is complete false advertising. Because Expedia is an agency, anything you input, seat, food..etc. is only considered a request and the operating airline can completely refuse to honor it like they did with me. Next time even if it is a bit more expensive, if all legs of trip are with one airline, I will book directly through the airline website.
     
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Left To Hang In The Wind
Posted by on
Rating: 1/51
SEATTLE -- Expedia exploited the situation they created for me and charged me for a ticket I had already paid for. So I had to pay an extra $3000 or be stranded in the Far East for days.

I have never experienced such a useless and unhelpful group of people. I cannot put this too strongly: Do not use this company unless your travel needs are short and uncomplicated. For example, a short trip on a bus might be something they could deal with. The carrier airline that Expedia used for my tickets was SAS and they were extremely honest with me about my chances of getting any help from Expedia, and they were absolutely correct.

Expedia lied about what had happened and then tried to cover it up by forcing me to buy a new ticket. And that is just part of a long and horrible story. Go direct to the airline if you are traveling internationally, avoid these people.
     
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Customer Service Still Not Satisfying
Posted by on
Rating: 3/51
BELLEVUE, WASHINGTON -- There is no question Expedia is one of the top voyage booking websites. It includes numerous advantages that made it the initial pick in any traveler's listing. Even if basically useful, the site's customer service is not as quick to respond because it should be. It decays it's popularity as one of the leaders whilst competing with competitors. I confronted problems for my bookings with buyer service, and also certain information didn't look like to be suitable as told via the organization agent over the phone.

In case you're concerned I like better using theholidayHotels.com because they offer the same deals/hotels/flights etc as Expedia, nonetheless on the site there could be found some extra listings of hotels, that are not listed on top of the habitual sites. Those hotels in their system has been a great support for me, because they are not only reasonable, however also equipped with the nicest facilities.
     
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Switcheroo: Booked 2 Doubles/given 3 Per Bed
Posted by on
Rating: 1/51
ST. LOUIS, MISSOURI -- I made a reservation for 3 using Expedia. I was supposed to get 2 double beds, but when I checked in they, by their own admission, had overbooked. The lady at the desk apologized and told me that all they had were king sized beds. When I decided to check into another hotel where I wouldn't have to pay to share a bed with my teenager and my "jackie-chan-wild-sleeping-son," Expedia refused to refund my money. I ended up paying for two hotel rooms that night and I am not very happy about that. Unless you're okay with sleeping 3 per bed, don't use Expedia to make hotel reservations!!! Even if they initially tell you that they will give you 2 beds, they have the power to renege on their part of the agreement and take your money!
rip off!! Unfair!! Ridiculous people per bed calculation formula!!!!
     
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Free Cancellation Policy Not Honored
Posted by on
Rating: 1/51
I used Expedia.com for years, not any more. For the Christmas eve made a reservation in a hotel in San Diego. Expedia advertised free cancellation policy. When I decided to cancel 3 days advance and my refund came to zero. So called Expedia customer service. She was nice but after contacting the hotel she said she can not Refund my money because hotel will not refund the Expedia. So basically Expedia says We Do not charge for cancellation but if the hotel policy is not to return money We can not refund you. But remember Expedia advertises on the same hotel free cancellation policy. That is false advertisement.
     
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Expedia Provides a Horrible Customer Experience
Posted by on
Rating: 1/51
I was booking flight online through Expedia when I noticed a warning that only two tickets remained for my chosen flights. I also noticed a number for Expedia, so I called it to ask if my wife and I would be able to sit together on our flights. Instead of answering my question (btw, they referred me to Delta to get the answer), the Expedia representative spent about 20 minutes with me taking down all of my information so she could set me up with an Expedia account. I assume she must get compensated based on how many accounts she sets up and how many flights she books. When she got done, she quoted me a rate that was $72 higher than the one I found online. Her delay in answering my question resulted in a rate increase. I wasn't very happy about that, but to make matters worse she grilled me about changing my flights, changing my travel dates, etc. to the point where I got concerned that she would proceed to screw up my itinerary altogether.

Finally, after nearly having to hang up on her, I ended the call and booked online myself. Based on my experience with the Expedia rep, I was concerned about Expedia's ability to get my trip booked correctly, and I opted to select the travel insurance for another $45. But, after thinking about it for about an hour, I got progressively ticked off about paying $117 extra between the increased airfare and travel insurance. That was roughly 12% of the total online package price. So I called back to attempt to at least cancel the $45 insurance plan. I got the door closed on me at every turn. What a tacky approach to doing business. Never again.
     
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King Size Disappointment
Posted by on
Rating: 1/51
TRAVERSE CITY, MICHIGAN -- We reserved a king size room, but after a 6 hour drive, the West Beach Resort Holiday Inn in Traverse City MI did not hold our room, even though we paid for it a month in advance. We pleaded with them to give us the room that we paid for, but they said they could not help us. We called Expedia, through which we booked the reservation, but their customer service said that they could not help us either. We ended up staying in a less comfortable room for the price we paid for a king size room. Do not stay at the West Beach Resort Holiday Inn Traverse City, and do NOT book with Expedia.
     
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