[X]

Expedia - Page 3

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 32 ratings and
103 reviews & complaints.
www.expedia.com


Most Popular | Newest | More Options >
More filter options:
StarStarStarEmpty StarEmpty Star
Customer Service Still Not Satisfying
Posted by on
Rating: 3/51
BELLEVUE, WASHINGTON -- There is no question Expedia is one of the top voyage booking websites. It includes numerous advantages that made it the initial pick in any traveler's listing. Even if basically useful, the site's customer service is not as quick to respond because it should be. It decays it's popularity as one of the leaders whilst competing with competitors. I confronted problems for my bookings with buyer service, and also certain information didn't look like to be suitable as told via the organization agent over the phone.

In case you're concerned I like better using theholidayHotels.com because they offer the same deals/hotels/flights etc as Expedia, nonetheless on the site there could be found some extra listings of hotels, that are not listed on top of the habitual sites. Those hotels in their system has been a great support for me, because they are not only reasonable, however also equipped with the nicest facilities.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Switcheroo: Booked 2 Doubles/given 3 Per Bed
Posted by on
Rating: 1/51
ST. LOUIS, MISSOURI -- I made a reservation for 3 using Expedia. I was supposed to get 2 double beds, but when I checked in they, by their own admission, had overbooked. The lady at the desk apologized and told me that all they had were king sized beds. When I decided to check into another hotel where I wouldn't have to pay to share a bed with my teenager and my "jackie-chan-wild-sleeping-son," Expedia refused to refund my money. I ended up paying for two hotel rooms that night and I am not very happy about that. Unless you're okay with sleeping 3 per bed, don't use Expedia to make hotel reservations!!! Even if they initially tell you that they will give you 2 beds, they have the power to renege on their part of the agreement and take your money!
rip off!! Unfair!! Ridiculous people per bed calculation formula!!!!
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Free Cancellation Policy Not Honored
Posted by on
Rating: 1/51
I used Expedia.com for years, not any more. For the Christmas eve made a reservation in a hotel in San Diego. Expedia advertised free cancellation policy. When I decided to cancel 3 days advance and my refund came to zero. So called Expedia customer service. She was nice but after contacting the hotel she said she can not Refund my money because hotel will not refund the Expedia. So basically Expedia says We Do not charge for cancellation but if the hotel policy is not to return money We can not refund you. But remember Expedia advertises on the same hotel free cancellation policy. That is false advertisement.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Expedia Provides a Horrible Customer Experience
Posted by on
Rating: 1/51
I was booking flight online through Expedia when I noticed a warning that only two tickets remained for my chosen flights. I also noticed a number for Expedia, so I called it to ask if my wife and I would be able to sit together on our flights. Instead of answering my question (btw, they referred me to Delta to get the answer), the Expedia representative spent about 20 minutes with me taking down all of my information so she could set me up with an Expedia account. I assume she must get compensated based on how many accounts she sets up and how many flights she books. When she got done, she quoted me a rate that was $72 higher than the one I found online. Her delay in answering my question resulted in a rate increase. I wasn't very happy about that, but to make matters worse she grilled me about changing my flights, changing my travel dates, etc. to the point where I got concerned that she would proceed to screw up my itinerary altogether.

Finally, after nearly having to hang up on her, I ended the call and booked online myself. Based on my experience with the Expedia rep, I was concerned about Expedia's ability to get my trip booked correctly, and I opted to select the travel insurance for another $45. But, after thinking about it for about an hour, I got progressively ticked off about paying $117 extra between the increased airfare and travel insurance. That was roughly 12% of the total online package price. So I called back to attempt to at least cancel the $45 insurance plan. I got the door closed on me at every turn. What a tacky approach to doing business. Never again.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
King Size Disappointment
Posted by on
Rating: 1/51
TRAVERSE CITY, MICHIGAN -- We reserved a king size room, but after a 6 hour drive, the West Beach Resort Holiday Inn in Traverse City MI did not hold our room, even though we paid for it a month in advance. We pleaded with them to give us the room that we paid for, but they said they could not help us. We called Expedia, through which we booked the reservation, but their customer service said that they could not help us either. We ended up staying in a less comfortable room for the price we paid for a king size room. Do not stay at the West Beach Resort Holiday Inn Traverse City, and do NOT book with Expedia.
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Expedia System Changed Reservation Date
Posted by on
Rating: 1/51
Booked a room in the afternoon for that very evening with a departure date of the next day. There is no chance whatsoever the wrong dates were selected on my end and this is the first weekend of the month. The dates selected on the site were apparent and obvious.

Saw that my reservation confirmation came across email. thought nothing of it. Went to the hotel and the reservation was not found in the hotel system. I retrieved my computer and she saw the header of the email and she said " oh, you booked with Expedia, I'll bet they changed the date. This happens all the time. Closer review of the email confirmed this. Expedia would not cancel and refund the payment.
     
Read 1 RepliesAdd reply

User Replies:

Weedwhacked on 2013-11-04:
More than likely you chose the wrong date as computer systems don't just change dates on a reservation (even if the hotel clerk thinks it does). Closer review of the email just confirmed what you actually booked instead of what you think you booked.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Expedia Worst Customer Service and Scam Policy!
Posted by on
Rating: 1/51
NAPERVILLE, ILLINOIS -- Booked 2 return overseas tickets online with Expedia. They added a package insurance of $88.00. I called next day to cancel the insurance the answer was no way to cancel, it is the policy, tried to explain to every one I talked to that the insurance is optional and it has nothing to do with the ticket fare or the booking but the answer was one, sorry bad luck no way to opt out either you cancel your flight or live with the charge.

One of the supervisors tested the idea to cancel flight and do new booking without insurance the fare came back even higher. I am very disappointed from the insurance scam and the stupidity in dealing with frequent fliers.

One more thing you need to know about customer service at Expedia if you need to contact them, you will talk first to someone probably from India, then move you to another supervisor also in India, then if you are lucky you speak to Nicole in Expedia corporate in the US and none of all was helpful and of course you need to do that in a weekend to have enough time for the call.

Bad experience overall
     
Read 2 RepliesAdd reply

User Replies:

Pete on 2013-09-22:
The sites precheck the insurance box so you have to uncheck to avoid insurance.
nikalseyn on 2013-09-22:
You have to be very careful and proof-read the entire page before you click "book it" or similar. Otherwise, many sites like to pre-check these add-ons like insurance in the hope that the customer doesn't notice---as I assume you did. Then, of course they make it impossible to correct after the fact. Best bet is to never book anything with Expedia, Orbitz, etc. They all appear to be extremely difficult to deal with and will scam you if at all possible. All airlines have websites. Use them, not Expedia, etc. This is how we learn.
Close commentsAdd reply
StarStarEmpty StarEmpty StarEmpty Star
Never Use Them!
Posted by on
Rating: 2/51
I needed to cancel a reservation and the hotel stated that we could only do this through Expedia, as we had booked through them. They were impossible to deal with. Emails were never replied to. When I spoke to a customer services representative (4 times) I was told to ring other numbers.

When I actually got someone who said they could help they cut me off on the first call and left me on hold for 25 minutes on the second call. As I was calling from New Zealand, the phone calls have cost almost as much as the cancellation fee I was trying to save.
     
Read 1 RepliesAdd reply

User Replies:

Weedwhacked on 2013-07-25:
If you actually read the terms and conditions that you agreed to upon booking you would have known that it was pointless to call them. Their reservations are non-refundable. In other words, they are final transactions.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Awful in Every Way
Posted by on
Rating: 1/51
Awful in every way. THEIR RATES ARE HIGHER THAN THE TRUE COST! I booked a hotel that had 2.5 stars at $46.00 per night. Upon arrival the hotel was beyond unbearable. It shouldn't of even received a single star. So beware of false portrayals of hotels. Based on the fact that I specified a non-smoking room without bugs and received a room that wreaked of smoke and had bugs in the bathroom, I checked in for about 15 min and then quickly checked back out. I then requested a refund. After 2 phone calls and 4 agents I got my refund but it was only for $31 a night which apparently is the true rate for this nasty hotel. I also got the $9 car insurance which come to find out the rental car agency knew nothing about and doesn't honor outside insurance anyway. I had to fight for that refund as well. I also found out at the car check out counter that Expedia over charged me $11 a day on the car rental. So I could have saved money simply by booking each item myself and would've saved some aggravation
     
Read 2 RepliesAdd reply

User Replies:

Weedwhacked on 2013-05-13:
I can understand the hotel fiasco but the car rental is another issue. Expedia is in business to make money. How would they make money if they charged you what the hotel charges them for a car?
trmn8r on 2013-05-13:
They have an option for choosing a room without bugs? That's amazing.

As to these agencies, personally I would never use one. I have always booked directly. Being suspicious, I suspected from the git-go that third party places offering savings were up to no good.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Beware Of Expedia
Posted by on
Rating: 1/51
WHAT A SCAM!!! I will never again use Expedia for any travel. I purchased a trip for (4) with insurance. 1 week prior to our vacation my mother fell and broke both of her arms. Needless to say, we had to cancel our trip. I was given the insurance companies name to contact from Expedia. After working with the insurance company for 8 weeks, I find out that the trip is not covered for a full refund. Expedia totally lead us astray on the type of insurance we purchased.

We just returned back from Puerto Rico last week to be told we have an $1100.00 airline credit that needs to be used by next July. I would have used that credit on my trip last week if I had not been told it would be totally refunded. This is our first time our family has flown somewhere for vacation in 16 years. It’s not like we fly somewhere yearly. Also, in order to use the airline tickets, we now have to purchase the airline tickets separate from the hotel and it cannot be used on a package deal, where you save the most money.

THIS PLACE IS A TOTAL SCAM…PLEASE BEWARE WHEN USING EXPEDIA.

     
Read 3 RepliesAdd reply

User Replies:

trmn8r on 2012-10-25:
Possible issues I see are there are four tickets, and even if your mother was one of them, they may not refund the other three. A few more details are needed to know if Expedia did anything outside their policy.

How specfically were you misled by Expedia regarding the insurance?
CowboyFan on 2012-10-25:
trmn8r is right. The fact that one person cannot go does not mean that the other three cannot. That is a choice made by the OP. My understanding of this insurance is that it covers the costs involved in cancelling the trip and rescheduling the trip, not a refund of the trip cost itself. That is why the OP got a credit.
jake on 2013-01-26:
this is actually a good scenario, I'm sorry for what happened though. I am a former travel agent in a call center for Expedia. I think what happened was, if it was a separate reservation for flt and hotel then the hotel res would not be covered by the insurance. If you purchased the insurane together with flt htl then you woudn't have any problem cancelling. you would be able to see the rules regarding the flt that once purchased, there is no chance on refund. you would get flt credits. the problem is the insurance that covers the flt can only be used for valid reason by the affected person and that would go under the scrutiny of the insurance provider before you can actually have the flts cancelled and receive the credits..
Close commentsAdd reply
Top of Page | Next Page >