Expedia Consumer Reviews - Page 4

NEW YORK -- I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that there is nothing they can do since the hotel/airfare package doesn't qualify for the coupon. I asked them to apply the coupon to the car rental but they couldn't do that either because the coupon was for a package. Even though I asked them to convert the coupon back to the rewards points and convert the rewards points into the coupon for car rental they still refused to help. Overall terrible customers, clueless, robotic employees. Never again!

BELLVUE, COLORADO -- I am a Gold status Expedia user and today I booked a trip that included a 7 night stay at a hotel in Berlin. The Expedia agent lied to me about the hotel's cancellation policy, about the location of the hotel (said it was 10 minutes from the conference that I am going to when it is actually one hour away) and about the Expedia consumer rating (he said it was "Wonderful" when it is 3 notches below that. I called back to Expedia less than one hour later and waited on the phone through an agent, a supervisor and finally some other higher "escalation" to be told, "there is nothing that we can do for you". The hotel reservation is for March 2018! Every person I spoke with said, "don't worry I am going to help you". Beware of this company, their Gold status is garbage and they only care about getting your money. Once they have it they could care less about the customer.

GEORGIA -- Buyer beware. I booked a flight to Nassau Bahamas for the second week in September. Due to Hurricane Irma and Jose I called Expedia to change my travel plans. I waited over 90 minutes for a representative (John). Who basically told me that my travel insurance did not cover the free cancellation for any reason that is advertised. He placed me on a brief hold of an hour to come back and tell me that he needed to ask a supervisor about the price of the flights that he was just telling me about. Long story short I have been on the hold with Expedia for 4 hours and have not had a resolution.

ARIZONA -- I had to cancel a hotel and flight reservation made on Expedia and found out the dark side of booking online. After two tries to contact customer service and long wait times, I was informed in hard to decipher English that they would be kind enough to return the hotel money over 2 credit card cycles??? And I could have sworn the website said you reserve and pay when you get there. TAKE A SCREENSHOT of the website rules.

Also I bought the flight insurance because my dad is 90 and I didn't know if I could leave when the time came. When the time came, my dad was having a bad week where he couldn't remember my name so I decided I better not go. After more really long waits I found out that the insurance is by a third party with more long waits and finally a super extensive claim form which I was supposed to bother my dad's VA doctor with.

Apparently the criteria is very limited for getting your fare back. Oh and of course, American's change fee is $200 for my $184 ticket. Oh my gawd... So very sick of unethical, cruel, scammy business practices when I do all I possibly can to run my own small business in an ethical manner. Long story short, I'm out the fare, and I am more jaded than ever regarding online interactions. Just wanted to rejuvenate a little from intense elder care and ended up even more stressed out. Will NEVER use Expedia again.

BELLEVUE, WASHINGTON -- Run!!! I have paid and confirmed the E-ticket. After a week by accident I looked through my bank account and found out that they charged me DOUBLE than the original invoice! Immediately after customer service "assumed" I was the one in fault and not their system. You have to physically save the invoice or take a snapshot of your screen or you will have no way to fight it. The customer service was HORRIBLE. They transferred me for hours to India, transferring me from one "salesman" to another.

Poor English, lack of knowledge, and absolutely no desire to actually really help and solve anything. They will put you on hold just to get rid of you! What an insult to the injury! Do not use their service if you can. But if you do, beware that mistakes or flaws in your booking may not come from you, but from them. Check your bank account and fight the charge through Credit Card company you have.

REDMOND, WASHINGTON -- I am not happy with Expedia. The price changed to a lower price and the company denied the claim stating I have 24 hours to file a claim. Booked on 7/1/16 and found the same trip cheaper, 7/6/16. Spent a long time on the phone filing the claim of $65. Then denied the claim on 7/7/16.

Expedia's best price guarantee means nothing. I promised to take Expedia's denial of claim and post it on the internet so others are not scammed by Expedia's statement that they have a low price guarantee. It's the same as a warranty that you cannot collect on unless you go to court. Senior management needs to be notified of their lack of customer service. If they already know then your whole company is in trouble.

I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $500 extra for the ticket so that it was changeable for a fee. After calling Expedia for 4 days in a row being on the phone with them for 1 hour at the time to try to change the ticket they told me "sorry" it can not be done even though it was written on the ticket that it was changeable.

In the end I had to buy a new ticket costing me $2000. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for Expedia was zero. I WILL NEVER BOOK WITH THEM AGAIN!!!

Your seat assignments are a "request" only that Expedia takes no responsibility for and now tells me they were never more than a request that the airline could ignore or honor at their whim. The seat assignments I selected when I booked flights 6 months in advance through Expedia disappeared when the airline changed the flight times (but not the flight number or itinerary).

I'm writing this the day I was notified of the time change after spending one hour and twenty minutes on the phone with Expedia. Now the seats I selected and that appeared to be assigned to me are no longer available and similar seats come with an additional $60 per seat up-charge. The only thing Expedia offered me were seats in the center section of the middle of the plane for the 5 hour flight, and even those are now understood to be only a "request." This may not seem like such a big deal, but to me it is.

I want others to know they are much better off booking directly with the airline because the airline is more obliged to honor their booking details than booking with Expedia which claims to be only able to accept my money and mask my "requests" as the real deal, but with no obligation to try to work with the airline on my behalf. I have been a frequent flier for the past 25 years, and have almost always booked directly with the airlines. Lesson learned: I will not book through Expedia again.

BELLEVUE, CALIFORNIA -- I can only assume that Expedia is in financial straits, so you may want to think twice before you give them your credit card. They have a 24 hour cancellation guarantee on their website... What they do NOT tell you is if you cancel within the 24 hours, they will still charge your card for the trip and when you call weeks later because it has not been refunded. They will tell you it will be 8 weeks before a refund can be issued... so they are essentially "using" your money for over 2 months.

Does that sound like a financially viable company to you? Sounds like a racket to me. Guess who pays credit card interest on this charge while you are waiting over 2 months? Goodbye Expedia, it wasn't nice to know you.

OSWEGO, NEW YORK -- I was never notified of a departure time change and my family missed their flight. After being on hold, disconnected, being on hold again for two phone calls amounting to 75 minutes, a "level two" supervisor indicated that Expedia had not gotten any notification from Delta about a time change. Therefore, they did not notify me.

I asked for compensation, as my family had a TWELVE HOUR layover in Atlanta (with a 6 year old, no less). Their supervisor, **, was sarcastic. She offered me a $100 voucher and later offered a $50 voucher. When I asked about the change, she told me "I can give you the $50 voucher, if that is what you want." Then explained to me TWICE that $100 was more than $50. Very condescending and took no responsibility for the problem. I will only use Expedia to see what flights are out there, and then book with the airline. Delta emails, calls, etc. to make sure you are aware of changes. Expedia did not and I won't take that risk again with them.