NEWARK, CALIFORNIA -- Here is my story of a rental car that I booked through Expedia. I believe that it is very important to check the customer service like Orbitz is doing prior to put them in your list as clients. (Itin# ... read full review
TRAVERSE CITY, MICHIGAN -- We reserved a king size room, but after a 6 hour drive, the West Beach Resort Holiday Inn in Traverse City MI did not hold our room, even though we paid for it a month in advance. We pleaded with them to give us the room that we paid for, but they said they could not help us. We called Expedia, through which we booked the reservation, but their customer service said that they could not help us either. We ended up staying in a less comfortable room for the price we paid for a king size room. Do not stay at the West Beach Resort Holiday Inn Traverse City, and do NOT book with Expedia.Add reply
Booked a room in the afternoon for that very evening with a departure date of the next day. There is no chance whatsoever the wrong dates were selected on my end and this is the first weekend of the month. The dates selected on the site were apparent and obvious.
1 Replies - Latest reply on 11/04/2013Add reply
Saw that my reservation confirmation came across email. thought nothing of it. Went to the hotel and the reservation was not found in the hotel system. I retrieved my computer and she saw the header of the email and she said " oh, you booked with Expedia, I'll bet they changed the date. This happens all the time. Closer review of the email confirmed this. Expedia would not cancel and refund the payment.
Worst Customer Service and System
I made a Cancun reservation for 3. They charged airline tickets twice which is $1711 each time.
I called and spoke to American Airlines and AMEX and confirmed that they charged twice and only Expedia ... read full review
I needed to cancel a reservation and the hotel stated that we could only do this through Expedia, as we had booked through them. They were impossible to deal with. Emails were never replied to. When I spoke to a customer services representative (4 times) I was told to ring other numbers.
1 Replies - Latest reply on 07/25/2013Add reply
When I actually got someone who said they could help they cut me off on the first call and left me on hold for 25 minutes on the second call. As I was calling from New Zealand, the phone calls have cost almost as much as the cancellation fee I was trying to save.
Awful in every way. THEIR RATES ARE HIGHER THAN THE TRUE COST! I booked a hotel that had 2.5 stars at $46.00 per night. Upon arrival the hotel was beyond unbearable. It shouldn't of even received a single star. So beware of false portrayals of hotels. Based on the fact that I specified a non-smoking room without bugs and received a room that wreaked of smoke and had bugs in the bathroom, I checked in for about 15 min and then quickly checked back out. I then requested a refund. After 2 phone calls and 4 agents I got my refund but it was only for $31 a night which apparently is the true rate for this nasty hotel. I also got the $9 car insurance which come to find out the rental car agency knew nothing about and doesn't honor outside insurance anyway. I had to fight for that refund as well. I also found out at the car check out counter that Expedia over charged me $11 a day on the car rental. So I could have saved money simply by booking each item myself and would've saved some aggravation2 Replies - Latest reply on 05/13/2013Add reply
Horrible Customer Service
INTERNET -- Expedia's customer service is the worst I have ever encountered. I am sure they are probably getting sick of seeing my name, and I don't really care. They and the hotel screwed me over and I won't go ... read full review6 Replies - Latest reply on 07/21/2013
Booked my hotel room and air for myself and husband. Found out they didn't give me my discount (a few days later tried to book same info - found they overcharged me $150 - never receive their ADVERTISED discount for booking flight and hotel together). Called to see if they could fix it. ALL I got was "I am sorry YOU would have needed to call within 24 hours to fix this." SO now it's my problem that I didn't catch them overcharging me. Horrible customer service and rude.2 Replies - Latest reply on 11/27/2012Add reply
Trying to cheat me out of my refund
BELLEVUE, WASHINGTON -- I scheduled a flight and hotel with Expedia in May 2012. By late May I realized that I couldn't use the reservation that I had scheduled through Expedia and so I cancelled it. Rather than immediately ... read full review
Beware Of Expedia
WHAT A SCAM!!! I will never again use Expedia for any travel. I purchased a trip for (4) with insurance. 1 week prior to our vacation my mother fell and broke both of her arms. Needless to say, we had ... read full review3 Replies - Latest reply on 01/26/2013
We attempted to check in to the ANEMON Hotel in Denizli, Turkey on Sept 27th, 2012. OGUR, the front desk manager refused to even look at our EXPEDIA confirmation number and said he had ... read full review2 Replies - Latest reply on 10/16/2012
Customer service department is unhelpful and rude. Should be called customer Disservice. I was angry when I called, furious when I hung up. There are too many other travel companies to tolerate this. Add reply