ORANGE COUNTY, CALIFORNIA -- I RECENTLY NOTICED SOMEONE HAD DELETED THIS POSTING AND SHAME SHAME ON YOU. The public needs to know when employers put the screws to their employees and the customers. This goes on in ALL WALKS of LIFE and the people that should be terminated get promoted, it's like the Peter Principal. Again if you want to buy appliances go to an appliance store, tile go to a tile store, etc. If you need a Designer look in the yellow pages cause if the designers at stores like Expo, Home Depot, etc were any good they would be working on their own making more money than working in a big box store.
I worked at the EXPO DESIGN CENTER, Laguna Niguel, CA. 4 years. When I started the store had excellent managers, but over the years that has changed. Customer traffic declined, sales went down, managers changed, staffing was reduced. New hires have NO EXPERIENCE for the departments they are put in. The few good ones have to multi-task and that is difficult when several customers are asking questions and require service. Being passionate about my job and wanting to help customers when they were in the store, I made made a BIG mistake. I went to my Dept. Head to complain about an associate who was giving a customer a bad time. I was now being pegged as being disrespectful to my co-workers. He took this opportunity to use against me and used it several more times to have me terminated. There have been several co-workers call me at home as they were surprised to hear this person had me terminated. I had several letters from customers sent to Management praising my work efforts and in store awards for excellent customer service given by past managers and associates.
Since this has happened, customers I had been working with are now going elsewhere to purchase product and services. With the weekly decline of sales, this store has terminated several associates on trumped up charges. In closing I would recommend if you want to buy appliances, go to an appliance store where you will not have to pay for delivery, get free installation, and immediate delivery, over priced tile, kitchen cabinets overpriced and poor design service.