Expo Design Center

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Employee Treatment
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ORANGE COUNTY, CALIFORNIA -- I RECENTLY NOTICED SOMEONE HAD DELETED THIS POSTING AND SHAME SHAME ON YOU. The public needs to know when employers put the screws to their employees and the customers. This goes on in ALL WALKS of LIFE and the people that should be terminated get promoted, it's like the Peter Principal. Again if you want to buy appliances go to an appliance store, tile go to a tile store, etc. If you need a Designer look in the yellow pages cause if the designers at stores like Expo, Home Depot, etc were any good they would be working on their own making more money than working in a big box store.

I worked at the EXPO DESIGN CENTER, Laguna Niguel, CA. 4 years. When I started the store had excellent managers, but over the years that has changed. Customer traffic declined, sales went down, managers changed, staffing was reduced. New hires have NO EXPERIENCE for the departments they are put in. The few good ones have to multi-task and that is difficult when several customers are asking questions and require service. Being passionate about my job and wanting to help customers when they were in the store, I made made a BIG mistake. I went to my Dept. Head to complain about an associate who was giving a customer a bad time. I was now being pegged as being disrespectful to my co-workers. He took this opportunity to use against me and used it several more times to have me terminated. There have been several co-workers call me at home as they were surprised to hear this person had me terminated. I had several letters from customers sent to Management praising my work efforts and in store awards for excellent customer service given by past managers and associates.

Since this has happened, customers I had been working with are now going elsewhere to purchase product and services. With the weekly decline of sales, this store has terminated several associates on trumped up charges. In closing I would recommend if you want to buy appliances, go to an appliance store where you will not have to pay for delivery, get free installation, and immediate delivery, over priced tile, kitchen cabinets overpriced and poor design service.
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FloridaLizardQueen on 04/09/2008:
You should post this story on the simplyhired forums: forum.simplyhired.com
Anonymous on 04/09/2008:
" I would recommed if you want to buy appliances, go to an appliance store"

I couldn't agree more..Why buy appliances at a hardware store? It makes no sense to me
Anonymous on 04/09/2008:
We bought a lot of stuff from this store for two bathroom remodels. The sales associate we had was a real idiot. He sent the Kohler Whirlpool tub with the plumbing on the wrong end. He sent two wrong toilets and one wrong sink. Nothing was off the floor, everything was a custom order. He screwed up on 80% of what we bought. The store manager was nice about it all and gave us a $750 credit for our aggravation so all in all we are OK with it. I know they lost a bundle on us, returns, return deliveries etc. It did take a 60 day remodel project and turn it into a six month nightmare though.

Talk about the gang that can't shoot straight!
kickass on 08/19/2008:
This is happening to many people across America where half ass bosses get good staff terminated and they get to keep their jobs. Also agree about making specific purchases, you don't buy an automobile from a paint shop so why would you purchase appliances from an overpriced hardware store.
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Posted by on
Unreliable, unorganized, over-priced, poor selection...etc. We used EXPO as we needed bathroom tile for our six bathrooms in a timely fashion. We were promised a 2 week lead time if we purchased a high-end line. Six weeks later, we still haven't received the tile, an order was delivered of the WRONG tile, we have been charged 2,000 too much, the "designer" we paid $700 has yet to produce a single schematic for any bathroom, my husband has had to go down personally to meet with the manager to complain, most messages have gone unanswered for DAYS. It is truly a wonder that have stayed in business. I have never been driven to write an online review, but these guys take the cake. Other than good hours (they're open on Sundays) I see NO reason to use EXPO.
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jabber on 04/04/2008:
I worked at a Expo Design Center in Orange County, Ca. and was amazed at the number of people who would would be talked into shelling out $750.00 to engage the services of a designer. Most of them have no ASID credentials and if they did could be working on their own making more money. Yes it is a one stop/shop store, but for my Dollar I would shop for Tile at a Tile Shop (where the product is available within a couple of days/not weeks and at a better price) Kitchen Cabinets at a Cabinet Shop, where you are dealing direct where they make the cabinets and do not have to wait 6 plus weeks for product/if there is a problem it can be corrected immediately. Appliances at a Appliance Store where they offer free delivery/set-up. If their Designer orders the wrong product, you in signing up for a project, are forced into signing on the Special Order Agreement, a 15% restock fee will apply for same and that Special Order/Custom Made items are NOT RETURNABLE, even if the Designer makes a mistake. In closing STAY AWAY from store like this.
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Refused Return of Defective/Sold Used Faucet
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HUNTINGTON BEACH, CALIFORNIA -- On December 3, 2006 I purchased new a Delta Faucet 470-ss from Expo Design Center for a kitchen that was going to be remodeled. When the plumber came to install this faucet he discovered that it was missing parts and that the hose was broken. I rushed to Expo to purchase another one and double checked it so the plumber could return and install one that was in good order. When I went to return the obviously used one they refused to provide credit to my charge card. There reason was that the 90-day window had passed. I had had this damaged one in the box the entire time until it was to be installed. Even with all my explanations the "manager" refused to take it back.
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Anonymous on 04/03/2007:
I have a sink-ing feeling that your faucet money went down the drain. Sorry about your experience.
rhondam718732 on 04/03/2007:
All consumers need to understand one thing about store policies...they are for EVERYONE. If you buy something and can';t return it before the return policy is in effect then you are out of luck. As soon as you buy something check it over to make sure it's in good shape. If it's in your case where the plumber had to determine this...don't buy the part then wait longer than the return policy to have someone check it.
Anonymous on 04/03/2007:
This is not a very nice thing to do but faced with the same problem at Home Depot on a lock set that had been cannibalized by shoppers I returned the old lock set with a new receipt. Had to wait over 90 days for the doors so the lock set never got opened. Just went back bought a new one (with all the parts) then returned the cannibalized box using the new receipt. Found out some time later that the lock set manufactures replenish the boxes on a regular basis with the parts that are taken by shoppers. I have an idea, why don't the manufactures put their lock sets and faucets in tamper proof packaging? I guess that might be to simple a solution.
Ponie on 04/03/2007:
superbowl, as long we're into true confessions....:)

About a year ago I purchased a Black & Decker toaster-oven, MSRP $99.99 at Macy's. It was 'on sale' for $69.99. About two weeks later, the identical oven was marked down to $39.99. If using the store credit card, an additional 15% off was given. I purchased a second one. Never opened the box. A week later (still within the return deadline), I returned the second one I purchased but used the receipt from the first one. Kind of proves the mark up on small appliances, right?
CHRISTINA311 on 04/23/2007:
my husband used to work at that exact store. he left in Jan 2006. It is full of shady selfish people. He could tell you a hundred stories I'm sure. The management simply does not care. don't ever shop there again.
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