Expo Motorcars

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From skeptical to satisfied!
Posted by on
HOUSTON, TEXAS -- I read all these reviews before calling Expo, and even brought them up when I called. Tri (pronounced like 'tree', as I was informed by him) was extremely polite and professional. He assured me that the car I was inquiring about was exactly as it was pictured online: pristine. I told him it seemed too good to be true. A 2008 Lexus IS 250 with only 17k miles on it with ALL the bells and whistles (including navigation, back up camera, clear paint protection films, sound system, etc) for only $26k? I wasn't buying it! I live in Dallas and told him I was going to be very disgruntled if I made the trip all the way down to Houston only to find some semblance of a '76 El Camino. He gave me his word that if, when I arrived, the car was not EXACTLY as he said it was, and up to my standards, he would personally pay for all my travel expenses. So I did like any normal person would, and booked a plane ride for the next morning. In the mean time, Tri had the car taken to a nearby Lexus dealership (at my insistence, like any responsible used car shopper would) for a non-biased opinion on the vehicle. I was assured by their master technician that I should grab this car before someone else did!
When I arrived the next morning at the airport, I was picked up by one of the Expo employees (Tri had arranged all of this) in the car, which I drove back to the dealership. It was perfect. Exactly like the pictures, only better. Once back at the dealership, Tri was as incredible as he had been throughout. He had me out the door in my amazing new car within about 30 minutes. I can not say enough good things about my experience with Expo. I was terrified I was going to be ripped off or it would all be a waste of my time, but everything was phenomenal. If you had a bad experience at Expo (or ANY used car dealership, for that matter) you have no one to blame but yourself. If you do not thoroughly check the vehicle's history and have it inspected by a 3rd party, you are setting yourself up for trouble.
     
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Beware Of Expo Motorcars In Houston!
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HOUSTON, TEXAS -- I have been gathering up people, who, like myself, have been fooled by Expo Motorcars in Houston. They specialize in high end, used cars, and, as I am discovering, ones that have some serious problems.

This year, March 2007, I bought a BMW M3 from them. I took it, not seeing it, but after having an independent review conducted on my car. Upon delivery, there were huge issues with the car. No maintenance records (I was assured they were there and would be sent). I have now found out why. My local dealership here in Tampa, has told me that car has been in an accident. I had the car checked using an online service to see if it had been in an accident, and it was clean (CarFax). However, the dealership told me that you can repair a car without Carfax ever knowing. This is the second car from Expo that they have worked on...both having troubles.

Now to the meat and potatoes. Expo sold me a car with a bent frame, out of alignment (obviously), and serious gearbox problems. I encourage all of you to stay away from Expo. Apparently they do a lot of business overseas, selling these cars there since they can't do anything once its delivered. They are located in Houston for a reason (near one of North America's largest international shipping port).

These guys are very dishonest and I would NOT buy a car from them or trust them in any way!
     
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rhondam718732 on 2007-04-18:
You bought an expensive car sight unseen...Who does that? That is asking for trouble. A skilled mechanic could have look at the car ona lift and detected the bent frame, repaint, etc. for under $200. That would have been $ well spent on your part but you skipped that step. Yes they sound like a dishonest business, but consumers need to stop believeing bsuinesses when they are entitled to proof and pre-checks before buying!
Anonymous on 2007-04-18:
CARFAX offers a guarantee when you use them to research a particular car. Never had to act on it, but I wonder if it is applicable in your case. Good Luck
KJ123 on 2007-08-13:
Oh my gosh!!! I am soooo glad I just saw your post! I actually have an appointment to check out one of their cars this week. I think I'm going to cancel now and go somewhere else. Thanks so much for your comments!!!
Prissy1 on 2007-08-27:
Don't deal with these people. Drove 5 hrs. rented a car to get there, had to stay in a hotel. They advertised a Mercedes Benz as excellent. Told the salesman to walk around the car and look inside and tell me everything about the car. HE said the Benz was excellent. The entire ceiling was unglued. Scratches all over, smelled like it was flooded. Manager was rude and uncooperative...DON'T DO BUSINESS WITH THESE PEOPLE.
Prissy1 on 2007-08-27:
DON'T RELY ON THEIR AD'S OR EBAY PICTURES...THEY SELL WRECKED, FLOODED CARS...
KJ123 on 2007-10-21:
I saw an ad they had placed for a Mercedes, the pic's looked good. I was close to the area and decided to check it out, even though I knew I was not going to buy a car from there. The car was nothing like the pic's they had. The car had scratches all over it, it looked like someone tore up the front & side fenders. It was awful! The pic's made it look brand new but it was obviously trashed.
DigitalCommando on 2007-10-21:
Is this another one of George Bush's failed businesses?
jonnyrocket on 2008-08-20:
Expo Motorcars does not know how to tell the truth. Purchased M3 in March '08 and it took 3 moths to get the title. Gee, I wonder if the loan holds for 90 days they keep their loan commission? See, I couldn't refi till I had the title. The ad said CD player....nope. The ad said the car had heated seats.....nope. The Title Clerk was out for 4 days for a "Family Emergency", yet had a different last name upon return...Must have been a shotgun wedding.
cpc on 2008-09-30:
At first, the experience was fine since the price was good and the sales rep, Byron Debraine, was responsive. Once the sale went through, however, Byron's service went to hell. I received my porsche on 6/3, found some scratches and dings, and after badgering on the phone for ~4 weeks (I had to initiate every call and hunt Byron down), Byron agreed to pay for a buffing job. Fast forward two months. Next I left messages for Mr. Debraine everyday and brought the issue up to management. 13 weeks after closing the deal still no check. Byron should be fired considering the discrepancy in his pre- and post-sale behavior. I think the management should also take a good look at themselves since Mr. Debraine is probably only a symptom of bigger service issues. The end of the story is that Byron refuses to send me a check until I take down my negative internet review. I find this very interesting. So he wants me clear my honest review of him (he even affirmed that what I said in the post was all true) before he pays me what I am owed? No luck, Byron. I'd rather the world know the truth about your terrible service before I get my $200. So here it is again, avoid Byron at Expo Motorcars, and judging from all these other reviews, perhaps avoid the Expo dealership entirely. Byron has been unresponsively, unprofessional, rude, and lazy. I really wish I looked on this website first before dealing with these guys. I've definitely learned my lesson. I'd like to see everyone else's experience; now I am curious how others have gotten screwed. Debraine has no brain.
Spencer on 2011-06-10:
I LOOKED AT THE INVENTORY AT EXPO MOTORCARS IT IS LOCATED ON THE SAME LOT GREENSPONT DODGE WAS LOCATED.A LOT OF HIGH END,EXOTIC CARS.BUYERS BEWARE ESPICALLY HIGH END.IF THE PRICE SEEMS TO GOOD TO BE TRUE SOMETHING ''IS WRONG''.YOU NEED TO DO DUE DILLIGENCE (RESARCH)BEFOREHAND NOT ONLY THE CAR BUT THE DEALER ALSO.THERE IS A SUCKER BORN EVERDAY JUST DON'T BE THE ONE
expo victim on 2012-04-17:
They sold me a wrecked flooded s430 with a clean car history.I complained about it and they threatened to sue me for defamation for talking about it.SUE ME!!!
EXPO expose on 2012-04-23:
Everyone needs to do a search of "to catch an expo predator".You'll see what expomc in houston doesn't want customers to know about.The jig is up guys.
Paul on 2012-09-20:
Please be careful of this dealership. I purchased a car from them also with brake problems and chipped windshield which I was assured the car was through their shop with no issues or chips that I asked specifically.
It cost me a lot of money to repair it and tried to contact them and was very difficult to talk to anyone.
Please Be very careful!!
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StarStarStarStarStar
Only half the story.
Posted by on
Rating: 5/51
TEXAS -- Everyone knows the consumer needs to do there homework. I have read the negative comments on Expo motorcars but you only hear when someone is not satisfied. All dealers do their best to sell good cars but stuff happens. You should always have your car checked out completely, if you don't you have no one to blame but yourself. I am a professional car dealer and go to EXPO to buy the best and twice got just what I wanted. First a $65000 997s which I have had for 3 years and its still great. Next I bought a SL500 which outside of balancing the tires was also great. You can't say a dealership is corrupt when things go sour and sometimes its difficult to deal with a pissed off customer you just can't Win with all people all the time. Remember we only hear of the bad experiences. I have had two great cars from EXPO and am buying another a SL550 which I will ck out and expect it to meet my expectations. Its great to have a dealership with a wide variety of highline cars in one place. These guys sell hundreds of cars a year, take it with a grain of salt, but most deals are good and you don't hear about them un less something goes wrong. satified car buyer from Austin.
     
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Starlord on 2012-02-09:
I agree totally with the OP. People are very quick to post complaints when they feel they are put upon, but very seldom do they post comments when everything is rosy. Another of my pet peeves is people who will have a problem with one item, be it a car or a TV or other appliance, and come to M3C and state that ALL similar items are garbage. Anyone can get a bad example of a product, I even saw a Rolls Royce lemon once.
steven & linda on 2012-02-09:
I agree with you star, that's part of why I try to stick to the principle of make your complaint known to a c.s.r. when something goes amiss, but make sure to call back and tell then when they did right by you and fixed it. did that to my cable company once and the poor guy almost fainted in shock that anyone would call to tell them they had done a fast job on a repair, which they had.
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Did My Homework And Was Taken For A Ride. Vehicle Was Wrecked.
Posted by on
HOUSTON, TX -- I purchased a vehicle from EXPO and had a company check it out first since this was my first used car. He said all was well. I should have known better than to take a recommendation of whom to check it out from, by EXPO. The SUV had a clear title, but the dealer told me it had been wrecked. This vehicle has been in the dealer more times than I can bear. The steering wheel had to be changed, the drive shaft, seat belts, which were broken (never reported by the company that looked over it). It has had the power steering pump replaced, the ignition replaced, and next week goes in again for another steering wheel issue. The phone charger kept blowing fuses and they said it appeared that water must had gotten in there. EXPO told me they changed the brake pads which they did, but they were not VW parts and didn't connect the warning wires to them since they didn't fit. I had to call for two months to get the title. No manuals or CD for the navigation were available. I did get books from a vehicle that was two years older. I would NEVER recommend this dealer to anybody.

My representative called me back about 8 months later to see if I wanted to trade my vehicle in for another. I guess he knew that the vehicle was a piece of junk and I might fall for another one. I did due diligence and was still had. Stay away from this place.
     
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trmn8r on 2010-12-19:
I bought an expensive used car way back in '83, and came to find out it had a warped head because the P/O put the wrong spark plugs in it and it ran too hot. I told myself at the time I would never again buy a high priced used car.

Problem is, if you want a nice car, what are you to do? Buy new at a premium? I did this a couple of times (3), and after 25 years I finally returned to what I did in 1983 because I couldn't justify the expense. This time I got lucky, and got a great car.

It is a crapshoot, in my experience. I'm sorry you got burned. My advice would be if you aren't getting certified pre-owned, have a trusted mechanic look it over. They can spot stuff quickly.
dan gordon on 2010-12-19:
while it sounded like he checked out the car it seems Carfax or similar would have divulged the collission issues.
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False Advertising on Automobile
Posted by on
HOUSTON, TEXAS -- I called Expo Motorcars told them we were looking for a Mercedes Benz 430. Saw they had one advertised on Ebay. Their Ad said it was in excellent condition. Called the salesman told him to go outside and look at the car to inspect it. He called me back said it was excellent. We rented a car, had to stay in a motel, Son took a day off work drove 5 hrs. one way. The Mercedes was not what was advertised. The ceiling from the front of the car to the back was unglued, falling. Scratches all around the car. The car smelled, seat belts were filthy. The car had a bad smell maybe flooded. Manager told the Better Business Bureau that only a portion of the ceiling was falling,,,WRONG. The Manager said he tried to offer us another car. WRONG. We only wanted a Mercedes Benz. He walked around the parking lot and did not have another Mercedes Benz. His cars on the lot were dirty, nasty. Only the cars in the show room was nice.

DON'T DEAL WITH THESE PEOPLE THEY ARE LIARS...

Judy
     
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Timboss on 2007-08-28:
You did excellent by turning it down. Did you do a Car Fax on it before you went there? Any reputable dealer would give you the VIN of the vehcile for you to check out.
moneybags on 2007-08-28:
Sounds like it may have been though Katrina or Rita. Do reports on ANY USED CAR. Better yet, check for prior owners name and call them. Also, check title. Make sure it's not a salvage title.
Prissy1 on 2007-08-28:
Yes, we did a car fax but I saw reviews of this company about selling wrecked cars and not reporting it. We were looking for a Benz and after we saw the trashed car he wanted us to buy a toyota or impala..I said Mr...We came to buy a Mercedes Benz and nothing else. These people are CROOKS.
Prissy1 on 2007-08-29:
We did a Car Fax and I told the Salesman on the phone to walk around the car and look inside and tell me what he saw. He said it was in excellent condition. We did not buy the car until seen. The problem is the company and the salesman lied to us about the condition of the car. We drove 5 hrs. one way, rented a car, gas, hotel to see JUNK. The Manager was rude and the salesman disappeared that day. I was sooooooo upset the Company and the fraudlant Advertising...DON'T BUY FROM THESE PEOPLE CHECK THEM OUT ON THE INTERNET AND THE BETTER BUSINESS BUREAU..
Prissy1 on 2007-08-29:
A car can be flooded or wrecked and not reported. The dealers can try to fix the damaged car and place it on the lot for sale. That is what happened here. I would not even get in the car it smelled bad and the seat belts had stains, food, etc. on them I would not put that around My neck to even test drive the car. The ENTIRE Ceiling was hanging down. AWFUL EXPERIENCE.
Aerocave on 2007-08-29:
Buying a car on eBay is taking a big chance...there are so many scams out there to begin with, let alone having to deal with some of the scum out there...
greatexp on 2010-06-01:
Most of the reviews I read are from 3 to 4 years ago. I have purchased 2 autos from them recently and could not be happier with the vehicles, the service, and the salesman. He was new but very helpful and easy to deal with. I saved thousands over a new one so I will be buying there again.
Prissy1 on 2010-06-02:
TO THE PERSON WHO POSTED ABOVE MY POST,,,DO YOU THINK WE ARE STUPID? I KNOW THIS IS THE PERSON WHO TRIED TO SELL US THE PIECE OF JUNK, DROVE 5 HRS. TO LOOK AT JUNK..NOW YOU ARE GOING TO POST SOMETHING THAT LOOKS LIKE IT IS COMING FROM A CUSTOMER...COME ON...WE ARE NOT THAT STUPID. YOU COULD HAVE MADE IT RIGHT AND PAID FOR OUR GAS AND HOTEL THERE TO LOOK AT WHAT WAS SUPPOSED TO BE A NICE BENZ BUT WAS JUNK, CEILING FALLING DOWN, LOOKED LIKE IT WAS A FLOODED CAR..IF YOU LEAVE ANOTHER FRUAD COMMENT I WILL CONTACT THIS SITE TO HAVE YOU REMOVED...THIS IS FOR LEGIT CUSTOMER COMPLAINTS TO TELL PEOPLE ABOUT DEALERS LIKE YOURSELF...
wrbender on 2012-04-23:
Anyone interested in the truth about expo should do a search of "to catch an expo predator" and you will see evidence.These cars are wrecked and flooded but seem to have a clean carfax.Keep in mind how many other people this happened to.
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