TROY, MICHIGAN -- I made a purchase in the Troy, Michigan Express store. I added several items to the pile to qualify for the coupon. At checkout I was informed that the coupon was not valid until tomorrow. No exceptions! Customer Service said my only option was to return the items tomorrow. I was told that I could not just bring the receipt back to the store. I have to physically take the merchandise back for a refund and repurchase. Seriously, if I need a magnifying glass and an attorney to use these coupons, what good are they? This has not created customer good will. The marketing department should be award of this.
My daughter and I were shopping at Express store. We had 2 coupons-one for $30 off $70 and the other for $40 off $100. In trying to find the best combination to use for the coupons the salesgirl fist rang up 2 items for around $80 and used the $30 coupon where the total came to $49.60. We decided that the $40 off $100 was better so we returned the 2 items for $49.60 and bought everything else and after using the coupon the total came to $62.00.I remember it well that when the cashier rang up 4 items the total came to $94 and she directed my daughter to the clearance jewellery rack where she picked up a necklace, which she didn't need, for the total to reach $102.00. Then the $40 dollar coupon was applied and the total came to $62. When my bill came in the mail I saw that I had been charged for both $49.60 and $62.00. The return for $49.60 had not shown up in the bill. I went back to the store to try to resolve it there but they kept insisting that I was wrong. One of them kept rolling her eyes at me, looking and showing her exasperation. I know I am right and that the store has charged me twice for the same items. I wrote to corporate and spoke with 2 people. They were no help and kept insisting that the receipt total without the coupon adds up to $150 and I have been trying to tell them that if that was the case then why did the salesgirl tell us that we are short of $100 by 6 dollars. $100 was the total needed to get the $40 dollar discount.