I used to work for the auto warranty company in Plantation,Fl you are correct about the scam. They make about $250,000 a week in deals scaming elderly people. They purposely target older individuals because of vulnerability. I quit because the environment was completely unprofessional, there are no backround checks for employees, there are convicted felons who have disclosed to me that they steal credit card numbers and information from individuals.
I was absolutely shocked how they taught us in training how to treat customers. We were told to hang up if they ask for a supervisor, curse them out if they get upset, and lie to them saying we are going to take there name off the list.
I only stayed for a week. I'm an honest person and it was unbearable hearing people as old as 93 begging and pleading for the phone calls to stop. I'm going to inform my local TV station, this place needs to be shut down. We read from scripts, lying about how long we have been in business and that we are affilated with numerous manufactors and dealerships nationwide and in Canada. We even have to lie about what we cover for people's cars.
Its an auto dialer system, we don't have anyone's phone number, what they make us do is look at your telephone number when it comes through and look it up on white pages.com.
They tell us to sell urgency, to lie and tell the customer that your manufactor and dealer of your vehicle informed us that your warranty has expired and that this your last and final call(which it isn't). $50 bucks a deal. When people try to cancel
they still charge their credit cards.
They won't sell to anyone in Florida because they fear being found. Even the number is bogus, for Miami the only area code being used are 954, 305, 754, and 561.
The quality of people, services offered, and that sense of urgency is bogus!!! Please people be smart, if you want an extended warranty speak with your dealership first because I quit this job because of the obvious scam we were taught to do to innocent people. If you see this information on your phone RUN!!!!!
PHONE NUMBER: 313-692-7192
ADDRESS: 6600 N.W 16TH ST
COMPANY NAME:US AUTO WARRANTY/EXTENDED AUTO WARRANTY
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Posted by Consumer on 2002-07-29
OHIO -- I purchased an extended auto warranty on my car from Extended Auto Warranty Corp located in Ohio in April 2002. It is now July 29,2002 and my car now needs rear wheel struts. My claim to replace the faulty struts was disallowed. Struts are not listed in the “Exclusions” paragraph of the contract. Since struts are part of the car’s suspension I felt that the repair work would be covered.
I would like Extended Auto Warranty Corp to pay for the cost of replacing my car’s real wheel struts.