RIVERSIDE,CA -- I am very disappointed with the service of that branch. When I went for an oil change for my car, they shorten me almost ¾ of a quart of oil. When I went back to bring the matter to their attention, the store manager, claimed that my car is low on oil because the engine is burning oil, when the receipt shows that they only put 3.2 quarts of oil, instead of the required 4 quarts. Another thing I found out that even though my receipt shows that Mobile oil is used, what they actually use is a cheap quality Exxon oil, they get away with that because Exxon is owned by Mobile corp. What is more disappointing is when I wrote a letter to the corporate office, they never responded. When I called their toll free number, I was directed to a recorder to leave a message; I left a message,no one returned back my message. When I asked the receptionist who refused to give out her name to talk to a live person, she hung up on me!
I do not like to write bad reviews about businesses, but EZ lube has earned that bad review. As a consumer, when I take my car to a service shop, I am putting the trust in them to do the job, and to do it in an honest way. EZ lube failed to do that.
When I looked at the receipt there was no reference to their corporate office address, even on their site there is no reference to their physical corporate address. I had to “Google” their address to find it.
It is sad that a company like that is simply taking advantage of consumers seeking “fast, reliable,honest service”. They are instead delivering a “fast, unreliable, not trust worthy service”.
Thank you for reading my review.