EZ Lube

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Stay Away From Ez LUBE!!!
Posted by on
I went in to the Ez Lube #074 in Orange, CA located on 3232 East Chapman to get an oil change with the special offer for $18.99. They refused to honor it because I showed it to them on my phone with the coupon code easily identifiable instead of printing it out. So I came back a little bit later with the coupon printed out and just dropped my car off there. About an hour later, I came back to pick up my car only to find that they did not service it at all and didn't even bother to give me a call. The assistant manager made up the excuse that the screw (i.e. oil plug) was "over torque" by whoever the last mechanic was and they don't want to assume the liability of trying to open it and risk anything. I went to a different auto shop, told them what happened and asked them to allow me to take a picture of the oil plug before doing anything to the car so I can have it as prove whether or not the claim from EZ Lube was true. There was absolutely nothing wrong with the screw at all. The older gentleman easily unscrewed it with one hand and just looked at me and said "There is absolutely nothing wrong with your car, they just didn't want to service it." If you have a coupon, your service is not wanted at EZ Lube!!! This is the kind of ethics that the people here have. They will lie so they don't have to work on your car. These people cannot be trusted.
     
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idontthinkso on 2011-09-07:
They are a franchise, a note to Corporate might be in order.
Starlord on 2011-09-07:
One point it may help if you contact corporate. If the people did not service your car, how would they know if the drain plug had been over-torqued before? I used to work as a mehcanic, and until you actually remove the drain plug, there is no way of telling it has been tightened beyond specs or cross-threaded.
At Your Service on 2011-09-08:
Great review. I'll absolutely stay away from them if this is their attitude.
ok4now on 2011-09-08:
They did you a favor. Before they even touched your car they were making excuses for problems. RUN from these guys and deal with ethical repair shops.
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Consumer-Watch Out!
Posted by on
RIVERSIDE,CA -- I am very disappointed with the service of that branch. When I went for an oil change for my car, they shorten me almost ¾ of a quart of oil. When I went back to bring the matter to their attention, the store manager, claimed that my car is low on oil because the engine is burning oil, when the receipt shows that they only put 3.2 quarts of oil, instead of the required 4 quarts. Another thing I found out that even though my receipt shows that Mobile oil is used, what they actually use is a cheap quality Exxon oil, they get away with that because Exxon is owned by Mobile corp. What is more disappointing is when I wrote a letter to the corporate office, they never responded. When I called their toll free number, I was directed to a recorder to leave a message; I left a message,no one returned back my message. When I asked the receptionist who refused to give out her name to talk to a live person, she hung up on me!
I do not like to write bad reviews about businesses, but EZ lube has earned that bad review. As a consumer, when I take my car to a service shop, I am putting the trust in them to do the job, and to do it in an honest way. EZ lube failed to do that.

When I looked at the receipt there was no reference to their corporate office address, even on their site there is no reference to their physical corporate address. I had to “Google” their address to find it.

It is sad that a company like that is simply taking advantage of consumers seeking “fast, reliable,honest service”. They are instead delivering a “fast, unreliable, not trust worthy service”.

Thank you for reading my review.
     
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MRM on 2009-06-04:
If you are an abled body person, go to youtube.com and search for "car oil change." You too, can change your own oil. When you change your oil, you are putting in your own preferred oil brand and preferred oil filter and you know exactly the amount of oil you put in the engine.
MRM on 2009-06-04:
Pepboys had a sale on car oil and oil filter for $10 total. DIY knowledge is free.
TheBeachBum on 2009-10-20:
I was at the EZ Lube on Pico in San Clemente and near the end of my oil change the manager approached me (as usual) with the air filter in hand. I am used to this by now and knew that I did not really need one as it had been replaced within 5,000 miles or so. But this time he also had a `cabin filter' with him. I knew the car had a cabin filter, but was unsure exactly how to access it and how often to change it. I agreed that it looked dirty and inquired as to how much for a replacement. When I was told $69.95 I was shocked at such an amount for a relatively small simple looking filter. I asked why so much and was told `these are expensive due to the high level of filtration they provide' I told him that while that may be, but I really couldn't afford it at this time. He gave me a very concerned look and said he worried that leaving it in could introduce bad air into the cabin with possible health issues. He offered a $10 reduction to $59.95.

After a moment of worried thought, I agreed to the $59.95. The car was ready in less than 5 minutes and my oil change went from about $25 to $95.

When I returned home I looked up how to replace the cabin air filter and found that it was easily accessible by opening the glove compartment and pushing a release lever for access. A less than 5 minute procedure.

I then went online to search the cost of the cabin filter and found them for $9.40 to 25.95(dealer price), with the majority being in the $14 range.

I find this kind of deceptive business practice to be dishonest and unprofessional. Though I MAY return for an oil change, I will NEVER purchase another accessory from EZ Lube again!
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Stay Away! From EE Lube 4365 Genesee Ave
Posted by on
SAN DIEGO, CALIFORNIA -- Stay away from these crooks at EZ Lube on 4365 Genesee Ave, San Diego, CA. They cheat, they lie, and some of their workers seem to know very little about cars.

First of all, they put the wrong oil filter on my car, then they overcharged me for some work (differential fluid change) that they didn't even do. When I was paying my bill and brought it to their attention that they had told me another price, I was told "We would never offer that price". Not wanting to argue I left and decided I'd call a manager in the morning.

The next day, before I called, I realized that they put the wrong oil filter on my car, and also that they didn't even touch my differential to change it's fluid. So, I called the main office to get a refund for the work they didn't do. I was even wiling to eat the cost of the oil change, since they did put new oil in, and just put on the correct oil filter myself. They were absolutely unwilling to refund my money. All they wanted to do was bring my car back into them so they could re-do the work.

I explained to them that I would NEVER trust them to touch my car again, and that having them re-do the work was not acceptable. I wanted my $80 back for the diff. fluid change that was not done.

Well, after a week of phone calls I have never got my money back. On the co. behalf they did return my calls. However, they were unwilling to just refund my money for work they didn't do.

If you care about your car, and if you care about your $$ stay FAR FAR away from this oil change shop.
     
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MRM on 2009-02-18:
If you're an abled body person, you can change your own oil by watching an instructional video on YouTube.com. No need to depend on somebody else to service your car.
Soaring Consumer on 2009-02-18:
If you paid with a credit card you can dispute the charge, and if you paid with a debit card, you can file a charge-back.

How did you pay for the repair?
Anonymous on 2009-02-18:
I'm all for promoting self-sufficiency. But my wife regards vehicle maintenance on the same level of difficulty as hunting, shooting, and skinning a grizzly bear. The OP had a reasonable expectation that the work would be done properly. It was not. I think a certified letter threatening a small claims suit would jar the manager of this place to get out his checkbook and write the OP a check for $80. Very helpful post.
Anonymous on 2009-02-18:
Last September, the California Bureau of Automotive Repair accused 76 EZ Lube shops throughout Southern California of "numerous violations of the Automotive Repair Act," including charging for parts and services not needed, making false or misleading statements and departure from accepted trade standards.

Under the settlement, EZ Lube paid out $5 million to the state. They promised to create a quality assurance plan and they said they would even have an undercover car program to monitor their own shops.

Good piece on it at:

http://www.10news.com/news/15929042/detail.html

EZ Lube Lawsuit: http://www.10news.com/download/2008/0418/15928227.pdf
BokiBean on 2009-02-18:
excellent post, superbowl.

lol@Doc's wife and the grizzly! She sounds like a woman after my own heart.

MRM while I myself wouldn't take your advice about changing the oil myself, you are so right about youtube, there are helpful videos on there for all kinds of car maintenance.
PacificMustang01 on 2009-02-19:
Wow, a lot of comments about my bad experience.

MRM, for the record I do about 99% of the work on my car, including oil changes. It is because I work on my own car that I was able to realize that they didn't do the work; Moreover, when I got home and looked at the oil filter I had in my closet I knew they put the wrong size on. I had only gone to this place b/c of time issues of doing the work myself.

After this experience I will make the time, no matter what, to do ALL of my oil changes from now on.

I'm just lucky that it didn't turn out worse. I've read some posts here where oil chang places screwed up and caused some serious damage to peoples car. At least I'm only out some $$.
CJ584 on 2009-02-23:
Are you sure they put the wrong filter on your car? Different filter manufactures may make the filters different sizes. As long as they have the same thread, pitch, and equal or greater burst capacity the filter is fine. Find the brand of the filter they used and cross reference their part number I’m pretty sure it will match up. Typically when the wrong filter is installed on a car it leaks pretty badly or will pop off.
wal_riv_usa on 2009-06-04:
I have been to one of their branches, and I noticed that they have a deceptive service technique. They tell you about services that your car needs, when indeed you have done them already somewhere else. They give you a price for unnecessary work, and when you tell them you want to wait on that, they start manipulating the price in techniques that is not understandable.
Another thing though, the branch I went to in Riverside on Iowa street, it seems that their workers are bunch of high school drop outs. They have no knowledge of what they are talking about,they claim that cheap Exxon oil is better than Pennzoil oil, and when you ask for Pennzoil oil, they want to charge you an extra $5.00.

When they finish their job, they throw in their “Happa Mappa talk” that is “Thank you, please come back again” This is nonsense. Come back to be taken advantage of? No thanks. A company stands out with their honest service and Integrity, not with their “Happa Mappa talk”.
TheBeachBum on 2009-10-20:
Although I think (or used to) that EZ Lube was one of the better quick oil change services in my area, I am aware of their problems with the State of California and the complaints filed against them for pushing unnecessary services. That being said, I am (or try ro be) careful when dealing with them. This last visit has left me wondering if I\'ll ever return.

Near the end of my oil change the manager approached me (as usual) with the air filter in hand. I am used to this by now and knew that I did not really need one as it had been replaced within 5,000 miles or so. But this time he also had a `cabin filter\' in hand. I knew the car had a cabin filter, but was unsure exactly how to access it and how often to change it. I agreed that it looked dirty and inquired as to hwow much for a replacement. When I was told $69.95 I was shocked at such an amount for a relatively small simple looking filter. I asked why so much and was told `these are expensive due to the fine filtration level they provide\' I told that that may be, but I really couldn\'t afford that amount at this time. He gave me a very concerned look and said he worried that leaving it in could introduce bad air in the cabin with possible health concerns. He offered a $10 reduction to $59.95.

After a moment of worried thought I agreed to the $59.95. The car was ready in less than 5 minutes and my oil change went from about $25 to $95.

When I returned home I looked up how to replace the air filter on my car and found that it was easily accessible by opening the glove compartment and pushing a release lever. A less than 5 minute procedure.

I then went online to search the cost of the cabin filter and found them for $9.40 to 25.95(dealer price), with the majority being in the $14 range.

I find this kind of deceptive business practice to be dishonest and unprofessional. Though I MAY return for an oil change, I will NEVER purchase another accessory from EZ Lube again!
Damage Resulting = I was cheated out of $45 through misrepresentation and price gouging.
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