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FactoryOutletStore.com Consumer Reviews

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FactoryOutletStore
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After I install my last refrigerator water filter, I order replacements so that I am not caught without them in a few months when it's time to change it out again. I ordered a two-pack of WF289 from FactoryOutletStore and they arrived in a timely manner. Unfortunately, when it was time to replace the water filter (3 months later) it leaked from around the filter causing water to drip through my refrigerator and onto the floor.

I removed the new filter and installed the second new one and that one leaked as well. I installed the old filter and there was no leak, so clearly something went wrong during the manufacturing of the WF289. No problem, I thought, I will just call FactoryOutletStore and have them send me another two-pack as the ones they sold me were defective. The "customer service" lady told me that their return policy is only 1 month and there was "nothing they could do", so I ask to speak with her supervisor.

After waiting for several minutes the lady came back on and said that her supervisor would call me back. The supervisor never called. My $46 mistake with FactoryOutletStore was a one-time occurrence as I have no patience for companies that do not back what they sell. Surely they did not expect me to "test out" the two filters so they I could made the return deadline...or maybe they did. Or, maybe they just don't give a.... hoot. I'm thinking it's the latter!

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Horrible Customer Service and No Company Honesty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSET, NEW YORK -- I'd be very careful buying anything from this vendor. I recently purchased a Uniden security system (UDR780HD) which was advertised by FactroyOutletStore.com as the replacement for the Uniden G955 system, which I have owned for years (works perfectly). Prior to ordering I moved one of my existing CG45 cameras (part of the G955 system) to the location I intended to place the new UR780HD cameras to see if the distance between the camera and monitor was achievable. The G955 system/CG45 camera worked fine. The two systems advertise equally achievable distances between camera and monitor.

Upon receiving the new UD780HD system I found the achievable distance between the cameras and monitor was about half what my G955 system could achieve. This was true even with direct line of sight between the UD780HD camera and monitor. My G955 system passes thru three walls between the camera and monitor at an equal distance the UD780HD system couldn't achieve with direct line of sight.

I had the system for three days and immediately repacked and returned to FactoryOutletStore.com for a refund. Their terms and conditions state they "may" keep 15% of the purchase price for returned items. It should say they "will" keep 15% of your purchase price. So, between the 15% kept and the return postage it cost me approximately $100 to find out FactoryOutletStore.com practices false advertising.

One more item of interest. Every time I turned on the new UD780HD system my Bose Soundwave (wifi enabled) radio would stop receiving a signal from my router. I called Uniden to discuss and they said "yes, we have been getting some feedback about interference between other wireless systems and the new UD780HD security system". So, there you have it.

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Sonicare Toothbrush
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

Bought a Sonicare DiamondClean toothbrush from this online store. I paid $190 for it where full retail was $219 so I saved almost $30. But it took at least 2 weeks to get it and after 2 to 3 weeks of use, it started to not work properly. On/off button would not turn off. I sent them an email to see if I could return and exchange it but they said it was not within the 30 days return. They were right, but I don't recommend buying anything from them as things break down quickly and they seem to be sub par and don't give you enough time to try it out. Saving $30 is not really a savings when you have to throw the thing out and my $190 is down the drain.

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Do Not Order a Mattress Here
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NY, NEW YORK -- They are the most disorganized company. After a week of calls back and forth to change my delivery of my mattress - on the day of the scheduled delivery I called them to double-check when they will deliver the mattress. They said my order was cancelled and that they will have to wait to get another mattress from Simmons. I am beyond frustrated. Please. Do not order from this store.

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Ordered Paid, Never Received It, Asked for a Refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a program. It should have been emailed to me in one day. 5 days later and 3 calls, still didn't receive it. Called and asked for a refund of $49. I guess after 5 days, if they can't send one email, then it's time for a refund. I think they operate out of India. They already have 500 reviews, I assume all are just great...

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Rippoff Return Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SYOSSET, CALIFORNIA -- Same as the rest. Bought a Fishfinder for $350, but wanted the GPS combo. Returned the box in the exact condition I received it in that same day and they charged me $60... and that was after I spent $20 to send it back to them. I called their customer service, but all I got was a repeating recording that would not accept any keypad input to get me to the correct department. This appears to be one of those companies that just wants to get money out of your wallet.

They appear to be dishonest people and I do not recommend doing business with them. There are plenty of competing companies out there that do the same thing, but have good return policies and don't have to hide from their customers.

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Stay Away From This Merchant
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- The website posted the Samsung water filter, but when shipping, it shipped another brand. I contacted them for a refund because of misleading information. ** issued the RMA and the return shipping label without letting me know that I would be paying for the shipping. They charged me 15% restock fee and about $17 for the return shipping. ** later stated in the email that they would refund me the restock fee, but never done. They kept pushing to over 90 days then saying that the order was over 3 months, they couldn't do anything with it.

Don't believe on their website, it says that 30 days back guarantee with any reason. Their return policy is that: All returns for a REFUND (returning the phone for a credit) are subject to a 15% restocking fee. All returns for an EXCHANGE (returning an item in exchange for another item) are NOT subject to any restocking fees. FactoryOutletStore does not cover the cost of return shipping for any reason. However, FactoryOutletStore can provide a prepaid return shipping label after an RMA has been issued. Requests for prepaid return shipping labels must be done within 24 hours from receipt of RMA Number.

Stay away from this merchant. At the time, you click complete order, you are losing money. They can send you any product, bad, wrong ones and you still end up losing the money even though it guarantees money back. Liar merchant. I don't know why the government don't step in.

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Continuation
By -

Here it is several days later and after receiving a confirmation email from ** that my replacement battery was shipped that day, I've received an email from ** in customer service to verify that the battery they were sending me was correct, as it seemed they HAD sent me the correct replacement battery in the first place. I sent a detailed letter in response that there was no way to verify from the picture and I said so, but from the link they sent it seemed to be OK. Then, I asked if it was a rechargeable one as that was part of the problem.

Received ANOTHER email saying that the representative had tried to call me (I don't ever give out my real phone number to keep from it getting placed on caller lists) and was told to return my entire system as it was too hard to handle this by email and I would have to pay 15% restocking fee. (This is in addition to my paying the shipping costs as I've learned from other complaints about this company.) All they have to do is tell me whether or not it's rechargeable. This had to be handled over the phone? After ** told me a few days ago that a new Uniden BT-446 was being shipped to me???

I called customer service and as it turned out, talking to ** who once again told me that they had sent me the correct replacement battery in the first place (OMG!).... Guess ** was wrong after I convinced HIM they had sent me the wrong battery. (I've spent many minutes researching these two different type batteries on the internet.)

After a huge argument with her interrupting me over and over, and my interrupting her interruptions trying to explain my situation to her and asking to send me the new battery, she said that "You don't have to 'cuss'." (I wasn't. I was telling her that I would write a bad review about their company... guess she was trying to impress those around her) and she hung up. During the conversation she told me that I would not have to pay the 15% restocking fee as stated in the email which was sent to me. I told her that I didn't believe her since I've read other reviews about this company and their lies they tell.

BTW, she told me that I've already been sent TWO, TWO! replacement batteries, and "We can't keep sending you new batteries!" Wrong. I've been sent one..... the wrong one. This is the customer service from Factory Outlet. One guy tells you after a big argument (created by the rep) that a new battery is being sent and an email is received to verify this, and before it can be sent, another person in customer service creates a new whole chain of emails to confuse the whole thing and using this as a reason to NOT send the new battery. This is over a $10 to $21 (depending upon which website) battery.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a $159.99 Lazy Lagoon float for my four sons several days before leaving for our lakeside vacation. With the wonderful 3-5 day shipping we would definitely receive it in time. Instead, we were shipped a $19.99 life line rescue line. I called regarding the company's error and 10 days, 14 calls and a vacation later I have 4 very disappointed sons and a rescue life line that cost me $159.99. Steer clear of this company and spread the word.

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Return Policy Is A Scam - Paid Restocking Fee On Defective Item
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a charging cable and adaptor from Factory Outlet Store - reviews were not bad on Amazon - but the part was defective. Reviewed website return policy to find out that I had to pay the return shipping and pay a restocking fee (RESTOCKING FEE for DEFECTIVE item). It cost me $10 to return a part that cost $15. I should have thrown it in the trash. Buy from someone else.

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FactoryOutletStore.com Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 11 ratings and
19 reviews & complaints.
Contact Information:
FactoryOutletStore.com
575 Underhill Blvd., Unit 350
Syosset, NY 11791
1-800-816-0810 (ph)
www.factoryoutletstore.com
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