NEW YORK CITY, TEXAS -- I purchased a Lowrance Elite-5 GPS/fishfinder from these folks, but needed to return it because it was the wrong model. The initial interaction with the customer service department seemed to go well, and I even agreed to suck up the return shipping. However, when I received the requested model for the exchange in the mail it was a totally different model than what I had requested. This time the customer service to get the order straight took 4 phone calls and 45 min during business hours!
Additionally I now have to pay ANOTHER shipping fee to return the 2nd package, so I am out $40 already for shipping cost for a company that advertises "free shipping" !
First ordered a wireless fence the salesperson was not correct in how it worked. I had a hard time resolving it and finally a manager agreed to an exchange.
They sent me two wire roles I did not order and could not use. No receipt with new shipment. No credit to my card for difference. I had to call two times to get a receipt and got put on hold, then disconnected.
Finally was sent to a manager but had to leave a voicemail. It has been over a week with no callback. Poor service and what looks like lost money.
If you call them and tell them you want to complain to a manager I think you will see what I mean.