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Crash and Burn
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CHARLOTTE, NORTH CAROLINA -- Fairpoint is total trash. I had static on my phone too and they kept telling me it was a problem with MY house wires. I called for months before they even came out to look and it and guess what? The problem was on THEIR end with THEIR equipment!!! And how long did it take to fix? 20 minutes tops. No joke. I spent months yelling and arguing with them before they would even consider coming out to even look at it. I made them send me a huge refund check for wasting my time, and then the best part of all?

I switched to cable internet and got a VOIP phone provider called (ITP). They are really cheap. $25/month after taxes and I can call 60 countries included in the price, 30 features included like voice mail, etc. and I LOVE it. I wish I had done that sooner instead of fighting with FairCRAP to fix my phone line and my bills that they were messing up all the time. Even after they fixed my phone line, they messed up my bills and overcharged me for stuff I haven't used on my bill like number screening, $20 worth of extra charges I would have to have taken off.

I called them 5 months in a row about that too. VOIP phone is incredibly clear, cable internet is really stable connection so no problems there. I am NEVER going back to another regular phone company ever again.

Terrible Service Hum and Static on line
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PORTSMOUTH, NEW HAMPSHIRE -- Fairpoint is the worst landline provider that NH has ever had! Shortly after they took over Verizon's landlines several months ago the service has gone downhill. I had a intermittent problem with Humming and static on their lines. Internet is useless. Techs have been out and determined that it was on their end. Problem would get fixed only to reoccur a week later. This has gone on since February.

The last tech visit on 6/30/09 told me that there were facility problems that they inherited from Verizon and couldn't give a time frame when this would be resolved. So on 7/1/09 one day before my billing cycle ends I call to cancel. They want to charge me a $200 disconnect fee. That is retarded!! I can't use my phone because is so noisy they want to Drag their feet on this issue. After arguing with not 1 but 2 supervisors I got the line shut off without penalty.

No wonder why they lost over 200,000 customers in NH/vt & ME over the last several months. And to top it off Fairpoint may be filing for bankruptcy. So from now on I will be using my cell phone only for calls and hello Comcast FOR INTERNET. Now before any of you comment there is nothing wrong with the inside wiring or the modem, there is a fiber problem and a facility problem that was inherited by Fairpoint. Additionally a few of my friends recently told Fairpoint to STICK IT! Also one of them was a big business account! Good Bye Fairpoint communications.

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Fairpoint Communications Rating:
2 reviews & complaints.
Contact Information:
Fairpoint Communications
521 E. Morehead St., Suite 500
Charlotte, NC 28202
1-800-240-5019 (ph)
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