MELBOURNE, FLORIDA -- Well let's just say I've wasted mine and son's time driving there 1 and half hours one way. I called asked about a Ford Expedition that I was told only had 158k. First phone call so I sent my son down to buy. We had the cash or would have financed. Was told only put down 1k. Then he gets there. The truck has a flat tire. Won't start then they made my son feel as he didn't know what he was doing. Wouldn't pump up tire. Told him to come when he had money because they wouldn't finance that truck. Which was fine so I go down. Another 3 hours wasted.
As I called back the 3rd time only to be told the dealer fee is only 472 which they would even negotiate that fee also so I get their test drive only to find out the dealer fee is 871.26 plus tax on that also. Then I walked outside thinking about buying it even still then I return to sales office only to hear the salesmen talking crap about my son.
Well FYI my son has had well over 100 and he is only 22. His first car was when he was 13. So you do the math on that one. I'd think as a salesman you'd want someone to buy your vehicles not make them feel like they don't know what they're doing. He does know that this sales lot is a complete joke. Wheeling and stealing. And the sad part is that this lot really gives auto sales lot a real bad name. It kind of make me think about the movie Pretty Woman, "You work on commission right?" Big mistake!!! It could have been a nice relationship but NO you all would rather talk about folks behind their back when clearly you all made wrong judgment call on that one.
MELBOURNE, FLORIDA -- Complete waste of my time!!! All of the vehicles listed on their website as "specials" are all not running. I called and MADE SURE a specific one was in good shape and running. The lady, over and over, assured me it would be worth the drive. I get there and they can't even start the vehicle I was interested in. Then proceeds to tell me all the "specials" vehicles have something wrong with them. So the dude walks me around the lot to show me a few more that I could get into. I was there to buy a vehicle. All cash. No payments. I made the salesman aware of that numerous times and he said it wouldn't be a problem.
So I test drive an Infiniti with over 200,000 miles on it that drove rough the whole time. Then I go in just to see the numbers they were going to throw at me. $8000 for that POS!!! I was so angry. He wasted my time with the test drive and everything, as he knew what I was looking for and I was very persistent about it the whole time I was there. So to top it all off, the manager comes in and asks what the hold up was on the sale. I told him I wasn't paying that much for a vehicle with that many miles and that was running like **. So he asked me how much I was looking to spend and he had the nerve to say "So you think you're going to get an Infiniti for $3500?" I went off.
I had enough. I told him that if the ** who answers the phone would tell people the truth about the vehicles there, I would've used my time more wisely. Instead they lie to bring people in and put them on payments for cars that will most likely break down after you leave. I don't see how these people aren't shut down. Especially since their owner is an arrogant ** who thinks his ** ass cars don't stink. Will NEVER refer anyone or go there again. Ended up getting a 2006 SUV with my money and it runs beautiful. DON'T GO HERE!
MELBOURNE, FLORIDA -- Do not I repeat do not do business with these people. I purchased a car from them on Saturday and four days later there is a check engine light on and I go to the store this morning hear a cracking noise from underneath car, get out and there is a pipe hanging down. These people play nice then sell you a lemon. Was told by Wayne that the car was certified and inspected clearly not if 4 days later I'm already having issues. YOU HAVE BEEN WARNED. Go somewhere else. Do not trust these people and give them your hard earned dollars. You will not get a reliable vehicle.
MELBOURNE, FLORIDA -- Bought a 2010 Nissan Rouge. Had the car less than a year and the transmission went bad. I had a transmission specialist look at it. Told me it was going to die on me soon. Told the managers they had their people look at it and claim there was nothing wrong with the car. I try to see what they can do for me and nothing. No one actually help me get into another car without putting another down payment. Forget about what I put down on the car and what I paid for the few months I had it. Had no choice but to surrender the car.
MELBOURNE, FLORIDA -- I called and spoke to Bill, he assured me the 2008 Chevrolet Impala LTZ listed on Gainesville Fl Craigslist ran good, just hadn't been detailed, the price was $1650.00. I drove for over 2 1/2 hours to get there, the advertised car was flooded, carpet sopping wet, stank of mildew, engine would not start. Right side mirror glass missing, and in the advertised pictures you can clearly see the mirror still in place. Was told different stories by different salesmen.
Even with all that I might have purchased the car if they had been willing to negotiate some, they wouldn't budge on the price. The 2008 Impala is still for sale on Craigslist, my daughter and one of my friends called about the car today and Bill told them the same story that he had told me. So I called him back, and was told that I should raise my car buying standards and was hung up on...
MELBOURNE, FLORIDA -- I went to Family Auto Mart to look at a Honda Accord they had advertised really cheap. I looked at the car and it wasn't the best but it was cheap like they advertised. So Steve showed me some other sections of the lot, they had it all separated, he showed me I guess the next level up and they were a little better, I wound up getting a 2009 Honda Accord, way way nicer with the same amount I was gonna put down on the cheap one!! Super super happy and glad they steered me into a good quality car. Steve and the two managers Doug and Edwin, they are the people I talked to.
MELBOURNE, FLORIDA -- Updated Review- I purchased a car from family Auto Mart a few weeks ago, there was a mechanical issue. Doug reached out to me, and the same day he ordered the part and resolved the issue. He was very polite and professional. Thank you Family Auto Mart. :)
MELBOURNE, FLORIDA -- I went to buy a car for my son that came from the Army and one of the salesman told me that all I wanted was a car for a cheap price because my son is in the military. I felt so disrespected I walked away. I don't have a lot of money to buy a car right out the dealer but that's not the way to treat people that work hard for a living. Hope everyone that reads this would take my advice and not bother to buy anything from this dealer.
MELBOURNE, FLORIDA -- When my son was born we needed a bigger vehicle so I stopped into the Family Mart. I ended up buying a Chevy Astro van which my kids and wife loved. We drove that vehicle to 259000 miles till we sold it... I would buy another vehicle from them in a heartbeat. Best place in town... specially since they just happen to be next door to the biggest crook on town...