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Buying a Car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- Told them when we got there that we needed something reasonable and reliable. Just something to get us back and forth to work. I knew going into one of these "buy here, pay here" places on Aurora Rd. that we were taking a chance, but this place seemed to have the highest rating. They rushed us right over to a truck that obviously had bad tires. Then we went to the Nissan Murano. I knew that this car had a good rating, so we drove it around. It seemed okay. It shifted nicely, and had a quiet engine.

We purchased it using $1,000 down, which seemed a little odd, given my current credit score. We drove it home, and parked it in the driveway to fully detail the interior, as it was pretty dirty. We then took it to have it washed and it completely died on the road as soon as I shut off the A/C. When it did start again, it wouldn't accelerate over 10 mph all the way back home. We called the dealership the next morning to let them know of the issue, and they could only offer a mechanic they "trusted", as they no longer could do anything for us, beyond accepting our weekly payment for knowingly selling us a defective vehicle.

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Special Sale
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- Well let's just say I've wasted mine and son's time driving there 1 and half hours one way. I called asked about a Ford Expedition that I was told only had 158k. First phone call so I sent my son down to buy. We had the cash or would have financed. Was told only put down 1k. Then he gets there. The truck has a flat tire. Won't start then they made my son feel as he didn't know what he was doing. Wouldn't pump up tire. Told him to come when he had money because they wouldn't finance that truck. Which was fine so I go down. Another 3 hours wasted.

As I called back the 3rd time only to be told the dealer fee is only 472 which they would even negotiate that fee also so I get their test drive only to find out the dealer fee is 871.26 plus tax on that also. Then I walked outside thinking about buying it even still then I return to sales office only to hear the salesmen talking crap about my son.

Well FYI my son has had well over 100 and he is only 22. His first car was when he was 13. So you do the math on that one. I'd think as a salesman you'd want someone to buy your vehicles not make them feel like they don't know what they're doing. He does know that this sales lot is a complete joke. Wheeling and stealing. And the sad part is that this lot really gives auto sales lot a real bad name. It kind of make me think about the movie Pretty Woman, "You work on commission right?" Big mistake!!! It could have been a nice relationship but NO you all would rather talk about folks behind their back when clearly you all made wrong judgment call on that one.

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Great Experience
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- I have always had a good experience with this company. I have bought three cars from them in the past 12 years. My 1st was a 2003 Camry. The car was great. Put over 150k miles on it and would have gone another 200k, unfortunately someone turned left in front of me and insurance totaled it. So I took my check back to them and bought a 2004 Lexus ES330. Which is a fancier version of my old Camry. I have had that car for 8 or 9 years with no major issues other than regular maintenance and we are at 250k miles on it. I just bought a 2008 Toyota Highlander as a 2nd car last month and absolutely love it.

The service here is great and the people are really friendly. I never felt like I was pushed into a car I didn't want. They really worked with me to get me into the car I needed and could afford on every occasion. I will be back again when I or my wife need another car.

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Beware They Sale You Lemons
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- Do not I repeat do not do business with these people. I purchased a car from them on Saturday and four days later there is a check engine light on and I go to the store this morning hear a cracking noise from underneath car, get out and there is a pipe hanging down. These people play nice then sell you a lemon. Was told by Wayne that the car was certified and inspected clearly not if 4 days later I'm already having issues. YOU HAVE BEEN WARNED. Go somewhere else. Do not trust these people and give them your hard earned dollars. You will not get a reliable vehicle.

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Disappointed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- Bought a 2010 Nissan Rouge. Had the car less than a year and the transmission went bad. I had a transmission specialist look at it. Told me it was going to die on me soon. Told the managers they had their people look at it and claim there was nothing wrong with the car. I try to see what they can do for me and nothing. No one actually help me get into another car without putting another down payment. Forget about what I put down on the car and what I paid for the few months I had it. Had no choice but to surrender the car.

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Car for Sale on Craigslist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- I called and spoke to Bill, he assured me the 2008 Chevrolet Impala LTZ listed on Gainesville Fl Craigslist ran good, just hadn't been detailed, the price was $1650.00. I drove for over 2 1/2 hours to get there, the advertised car was flooded, carpet sopping wet, stank of mildew, engine would not start. Right side mirror glass missing, and in the advertised pictures you can clearly see the mirror still in place. Was told different stories by different salesmen.

Even with all that I might have purchased the car if they had been willing to negotiate some, they wouldn't budge on the price. The 2008 Impala is still for sale on Craigslist, my daughter and one of my friends called about the car today and Bill told them the same story that he had told me. So I called him back, and was told that I should raise my car buying standards and was hung up on...

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I Had a Great Experience While Buying a Car
StarStarStarStarStarBy -
Rating: 5/51

MELBOURNE, FLORIDA -- I went to purchase a car and had a great experience. The sales staff was great. Edwin, one of the managers really helped me. Find the right car and worked with getting the right payments. I also met Doug, another manager. Who, was very nice. My salesman, Eddie was always smiling and made me feel very comfortable. I would go back to buy another car. When, the time comes. I would recommend Family Auto Mart to anyone looking for a great deal and service.

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Updated review
StarStarStarStarEmpty StarBy -
Rating: 4/51

MELBOURNE, FLORIDA -- Updated Review- I purchased a car from family Auto Mart a few weeks ago, there was a mechanical issue. Doug reached out to me, and the same day he ordered the part and resolved the issue. He was very polite and professional. Thank you Family Auto Mart. :)

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Heartless Liars!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- Complete waste of my time!!! All of the vehicles listed on their website as "specials" are all not running. I called and MADE SURE a specific one was in good shape and running. The lady, over and over, assured me it would be worth the drive. I get there and they can't even start the vehicle I was interested in. Then proceeds to tell me all the "specials" vehicles have something wrong with them. So the dude walks me around the lot to show me a few more that I could get into. I was there to buy a vehicle. All cash. No payments. I made the salesman aware of that numerous times and he said it wouldn't be a problem.

So I test drive an Infiniti with over 200,000 miles on it that drove rough the whole time. Then I go in just to see the numbers they were going to throw at me. $8000 for that POS!!! I was so angry. He wasted my time with the test drive and everything, as he knew what I was looking for and I was very persistent about it the whole time I was there. So to top it all off, the manager comes in and asks what the hold up was on the sale. I told him I wasn't paying that much for a vehicle with that many miles and that was running like **. So he asked me how much I was looking to spend and he had the nerve to say "So you think you're going to get an Infiniti for $3500?" I went off.

I had enough. I told him that if the ** who answers the phone would tell people the truth about the vehicles there, I would've used my time more wisely. Instead they lie to bring people in and put them on payments for cars that will most likely break down after you leave. I don't see how these people aren't shut down. Especially since their owner is an arrogant ** who thinks his ** ass cars don't stink. Will NEVER refer anyone or go there again. Ended up getting a 2006 SUV with my money and it runs beautiful. DON'T GO HERE!

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Sharks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MELBOURNE, FLORIDA -- I went to purchase car. Almost bought one but decided to take it to be inspected at car shop. After inspection I got bad news the car had multiple problems, starter, leak, bad tires, and they said they were jumping car a lot, so much you could see scratches.

With this said I could understand, ok maybe they did not know.... But due to them jumping makes them knowing, knowledgeable and dishonest. Not to mention when I left lot they had to start it to bring it around and the time before they had to start it as well. Sharks! Furthermore I drove car that had burning smell and he said just some oil spilled over, then all of a sudden smoke bellowed out of hood! I said right... oil? Hua? Lol.

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Family Auto Mart Rating:
Star Star Star Empty star Empty star
2.8 out of 5, based on 33 ratings and
37 reviews & complaints.
Contact Information:
Family Auto Mart
1900 Aurora Rd
Melbourne, FL 32935
321-242-0328 (ph)
www.www.familyautomart.com
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