MELBOURNE, FLORIDA -- Well let's just say I've wasted mine and son's time driving there 1 and half hours one way. I called asked about a Ford Expedition that I was told only had 158k. First phone call so I sent my son down to buy. We had the cash or would have financed. Was told only put down 1k. Then he gets there. The truck has a flat tire. Won't start then they made my son feel as he didn't know what he was doing. Wouldn't pump up tire. Told him to come when he had money because they wouldn't finance that truck. Which was fine so I go down. Another 3 hours wasted.
As I called back the 3rd time only to be told the dealer fee is only 472 which they would even negotiate that fee also so I get their test drive only to find out the dealer fee is 871.26 plus tax on that also. Then I walked outside thinking about buying it even still then I return to sales office only to hear the salesmen talking crap about my son.
Well FYI my son has had well over 100 and he is only 22. His first car was when he was 13. So you do the math on that one. I'd think as a salesman you'd want someone to buy your vehicles not make them feel like they don't know what they're doing. He does know that this sales lot is a complete joke. Wheeling and stealing. And the sad part is that this lot really gives auto sales lot a real bad name. It kind of make me think about the movie Pretty Woman, "You work on commission right?" Big mistake!!! It could have been a nice relationship but NO you all would rather talk about folks behind their back when clearly you all made wrong judgment call on that one.
MELBOURNE, FLORIDA -- Complete waste of my time!!! All of the vehicles listed on their website as "specials" are all not running. I called and MADE SURE a specific one was in good shape and running. The lady, over and over, assured me it would be worth the drive. I get there and they can't even start the vehicle I was interested in. Then proceeds to tell me all the "specials" vehicles have something wrong with them. So the dude walks me around the lot to show me a few more that I could get into. I was there to buy a vehicle. All cash. No payments. I made the salesman aware of that numerous times and he said it wouldn't be a problem.
So I test drive an Infiniti with over 200,000 miles on it that drove rough the whole time. Then I go in just to see the numbers they were going to throw at me. $8000 for that POS!!! I was so angry. He wasted my time with the test drive and everything, as he knew what I was looking for and I was very persistent about it the whole time I was there. So to top it all off, the manager comes in and asks what the hold up was on the sale. I told him I wasn't paying that much for a vehicle with that many miles and that was running like **. So he asked me how much I was looking to spend and he had the nerve to say "So you think you're going to get an Infiniti for $3500?" I went off.
I had enough. I told him that if the ** who answers the phone would tell people the truth about the vehicles there, I would've used my time more wisely. Instead they lie to bring people in and put them on payments for cars that will most likely break down after you leave. I don't see how these people aren't shut down. Especially since their owner is an arrogant ** who thinks his ** ass cars don't stink. Will NEVER refer anyone or go there again. Ended up getting a 2006 SUV with my money and it runs beautiful. DON'T GO HERE!
MELBOURNE, FLORIDA -- I called and spoke to Bill, he assured me the 2008 Chevrolet Impala LTZ listed on Gainesville Fl Craigslist ran good, just hadn't been detailed, the price was $1650.00. I drove for over 2 1/2 hours to get there, the advertised car was flooded, carpet sopping wet, stank of mildew, engine would not start. Right side mirror glass missing, and in the advertised pictures you can clearly see the mirror still in place. Was told different stories by different salesmen.
Even with all that I might have purchased the car if they had been willing to negotiate some, they wouldn't budge on the price. The 2008 Impala is still for sale on Craigslist, my daughter and one of my friends called about the car today and Bill told them the same story that he had told me. So I called him back, and was told that I should raise my car buying standards and was hung up on...
MELBOURNE, FLORIDA -- I went to Family Auto Mart to look at a Honda Accord they had advertised really cheap. I looked at the car and it wasn't the best but it was cheap like they advertised. So Steve showed me some other sections of the lot, they had it all separated, he showed me I guess the next level up and they were a little better, I wound up getting a 2009 Honda Accord, way way nicer with the same amount I was gonna put down on the cheap one!! Super super happy and glad they steered me into a good quality car. Steve and the two managers Doug and Edwin, they are the people I talked to.
MELBOURNE, FLORIDA -- I went to buy a car for my son that came from the Army and one of the salesman told me that all I wanted was a car for a cheap price because my son is in the military. I felt so disrespected I walked away. I don't have a lot of money to buy a car right out the dealer but that's not the way to treat people that work hard for a living. Hope everyone that reads this would take my advice and not bother to buy anything from this dealer.
MELBOURNE, FLORIDA -- When my son was born we needed a bigger vehicle so I stopped into the Family Mart. I ended up buying a Chevy Astro van which my kids and wife loved. We drove that vehicle to 259000 miles till we sold it... I would buy another vehicle from them in a heartbeat. Best place in town... specially since they just happen to be next door to the biggest crook on town...
MELBOURNE, FLORIDA -- Was desperate for a car as mine was ruined and my credit was not good. Went to Family Auto Mart in Melbourne. Fast forward 1 1/3 months. Car had a banging underneath it, went to mechanic. I have to replace driver side axle, front suspension control arms both sides, alignment and stabilizer links both sides to the tune of almost 1,100 dollars. Thanks for nothing Family Auto. No matter how desperate you are, stay away from this place!!!!
MELBOURNE, FLORIDA -- I bought a car "as is" for my son from Family Auto Mart, Inc in August 2014. We did "test drive" the car around the block like they allow you to do, but by the time my son drove it home, 45-60 minutes away, the transmission was shifting hard and had a heavy clunking sound. We called the dealership and was told ** would have to call us back.
The next day, Saturday, my husband called again. He eventually spoke to ** and he told my husband to bring the car up on Monday. My husband called again Monday morning to confirm that we were bringing the car for them to look at, but when we got there ** acted like he knew nothing about the problem. I called my husband and he spoke to ** and again told him the problem with the car. ** quickly assured us they would have the problem fixed and make it right.
A few days later, we received a call that the car was ready to be picked up. ** told us that the transmission had a bolt missing and was moving around while driving and that's what the noise was. He also told us that there was a 1 year warranty on the transmission and if anything else happened to immediately call him so they could take care of it. He again assured us that he would make things right.
My son drove the car home and everything seemed to be OK until about a couple months later when the transmission started shifting hard again. We called Family Auto Mart, spoke to ** and after reminding him of the problem and the 1 year warranty on the transmission, he said he would call his mechanic and get back to us. He called back a few minutes later and asked us to take the car directly to his transmission guy, an hour away from us.
We left immediately and dropped the car off at the transmission place. After explaining the problem to the receptionist she asked if they had worked on this car before. I told her ** said they had and she said ok they would call us when it was ready.
A day later, ** called us and said we could go pick the car up. He again apologized and assured us that he makes things right and the transmission should be good now but it has a 1 year warranty and to call him if it happens again. AGAIN a few months later, February 2015, the car started shifting hard and now wouldn't go into third gear. My son actually got stranded in Orlando and had to have the car towed 100 miles back home.
My husband again called Family Auto Mart, Inc and spoke to ** only this time he refused to help or "make things right". My husband reminded him about the 1 year warranty on the transmission and ** denied it. After several minutes on the phone and getting nowhere, my husband hung up. We took the car to a local, reputable transmission shop to have it looked at. The mechanic there assured us the transmission had been worked on, but there were metal pieces all inside it and it was completely useless.
Now, we have a car we bought 6 months ago and still have over a year of payments sitting in my driveway until we can put a new transmission in it. Family Auto Mart and the sales manager, **, are NOT good business people. They do Not care about ethics or honesty. If I could give them Zero stars I would. Do NOT buy from them, I learned my lesson the hard way.