Used Car Dealership
MELBOURNE, FLORIDA -- I bought a car "as is" for my son from Family Auto Mart, Inc in August 2014. We did "test drive" the car around the block like they allow you to do, but by the time my son drove it home, 45-60 minutes away, the transmission was shifting hard and had a heavy clunking sound. We called the dealership and was told Edwin would have to call us back.
The next day, Saturday, my husband called again. He eventually spoke to Edwin and he told my husband to bring the car up on Monday. My husband called again Monday morning to confirm that we were bringing the car for them to look at, but when we got there Edwin acted like he knew nothing about the problem. I called my husband and he spoke to Edwin and again told him the problem with the car. Edwin quickly assured us they would have the problem fixed and make it right. A few days later, we received a call that the car was ready to be picked up. Edwin told us that the transmission had a bolt missing and was moving around while driving and that's what the noise was. He also told us that there was a 1 year warranty on the transmission and if anything else happened to immediately call him so they could take care of it. He again assured us that he would make things right.
My son drove the car home and everything seemed to be OK until about a couple months later when the transmission started shifting hard again. We called Family Auto Mart, spoke to Edwin and after reminding him of the problem and the l year warranty on the transmission, he said he would call his mechanic and get back to us. He called back a few minutes later and asked us to take the car directly to his transmission guy, an hour away from us. We left immediately and dropped the car off at the transmission place. After explaining the problem to the receptionist she asked if they had worked on this car before. I told her Edwin said they had and she said ok they would call us when it was ready.
A day later, Edwin called us and said we could go pick the car up. He again apologized and assured us that he makes things right and the transmission should be good now but it has a 1 year warranty and to call him if it happens again. AGAIN a few months later, February 2015, the car started shifting hard and now wouldn't go into third gear. My son actually got stranded in Orlando and had to have the car towed 100 miles back home.
My husband again called Family Auto Mart, Inc and spoke to Edwin only this time he refused to help or "make things right". My husband reminded him about the 1 year warranty on the transmission and Edwin denied it. After several minutes on the phone and getting nowhere, my husband hung up. We took the car to a local, reputable transmission shop to have it looked at. The mechanic there assured us the transmission had been worked on, but there were metal pieces all inside it and it was completely useless.
Now, we have a car we bought 6 months ago and still have over a year of payments sitting in my driveway until we can put a new transmission in it. Family Auto Mart and the sales manager, Edwin, are NOT good business people. They do Not care about ethics or honesty. If I could give them Zero stars I would. Do NOT buy from them, I learned my lesson the hard way.