NEW ORLEANS, LOUISIANA -- I recently stayed at the Family Inns of America in New Orleans, LA., my hometown. I was there to see my grandmother who'd recently had a stroke. I must say that I was thoroughly disgusted with this "hotel", if you can call it that. I first had to have the key made to my room at least 6 times, which never worked, so I ended up changing rooms. Then we were moved to another room, which smelled moldy. The carpet had a dampness to it, so needless to say, I never took my shoes off. I'd bought some food to take with my on the road the next day, since I was only there overnight. I had the food securely wrapped in plastic and Styrofoam sitting on a nearby table. Well about 5 am I heard rustling, I figured it could be the air conditioning since the unit was old. Well I was WRONG!!!! Oh so WRONG!!! Well when I woke up the next morning to get my things ready to leave, I discovered a mouse/rat decided I wouldn't be taking my food on the road, because they were going to have a late night snack. I was absolutely livid!!!!
When I went to check out, I brought the remnants of my food to the desk and asked to speak with the manager, whose name is John Walker. Well, he was the rudest greasy man I'd ever met in my life. He abruptly told me, they don't give refunds once you've stayed in the room, and that I should have reported the mice/rats eating my food when it happened. HELLLLOOOO!!! I was asleep you idiot. Well, I eventually called the police, and that was just a big waste of time. So, this is what I would like to happen:
I would like a total refund for the room - $58.83
I would like a total refund for the food - $39.76
And last but not least, I would like this rat infested, nasty, dive you call a hotel, SHUT DOWN!!!
PIGEON FORGE, TENNESSEE -- I stayed at Family Inns of America – West in Pigeon Forge for 5 nights 11/16/05 to 11/20/05. I made a reservation at their reservation number 800-251-9752 for 3 rooms. Two rooms for 5 nights and one room for 3 nights. I used my debit card (big mistake) to hold the rooms and when I arrived on 11/16, I paid with a combination of cash and credit card (not the debit card). Family Inns of America has charged my debit card $79.07 once and $57.09 three times for not showing up for a reservation. They claim I made a reservation for three rooms at Family Inn – Gatlinburg Suites for 11/22 and 11/23 in addition to the reservations at Family Inns West. The only reservations I made were for Family Inns of America – West and NOT the facility in Gatlinburg. The manager of Family Inns West (Wanda) immediately refunded the $79.07 but the three charges of $57.09 have not been refunded (total 171.27). I have spoken to Crystal Chaplin at the corporate office in Pigeon Forge. I have asked her to research this issue and follow up with me by calling me back. As an example, I asked Ms. Chaplin to call me on Friday even if she had no resolution to the issue. She stated that she would call me. Ms. Chaplin has never called me back on this issue. When asked why she has not called me as promised, she said, “I get busy”. Today, (12/12/05) Ms. Chaplin said she does not have the authority to refund the charges. I have asked to speak to a manager or someone who can correct this issue and Ms. Chaplin refuses to allow me to speak to anyone else. Ms. Chaplin will not give me the name of her manager or any other person in authority at the Family Inns corporate office. This behavior is completely unacceptable and it appears Ms. Chaplin has no desire to resolve my problem. All I am getting from her is the run around. In my opinion, Ms. Chaplin has acted unprofessionally by never providing a follow up call as promised and by not providing the name of a person in authority at her location. This has been going on for a total of 21 days.
PIGEON FORGE, TENNESSEE -- 1 There was so much movement in the outside entrance door that I was concerned about its security and I was able to open the door lock with a plastic card after only two attempts.
2 Asked for clean blanket was given one that was everything but clean.
3 There was no hot water and only luke warm at best from the lavatory.
4 The shower/tub did not have any more than a trickle coming out of the hot water side of the faucet.
5 The commode was not secured to the floor and rocked to the left when being used.
6 Some of the towels in the bathroom were stained or very dirty.
7 The second night my wife and I were awakened at 2AM by loud rustling coming from the dresser. Upon closer inspection I found a mouse in a plastic bag that contained our snacks. I carried the bag to the bathtub and when I opened the bag the mouse jumped out into the tub at which time I stomped on it and killed it. I then flushed it down the commode. The snacks had to be thrown away.
To help keep me as a potential future customer, I would like the following:
A cash compensation of $156.72 for 2 sleepless nights of misery and disruption and in turn a ruined vacation. The dates of these occurrences were November 22&23 2001 in
Room No. 3226
At the very least I would like a response from your company regarding this incident. Thank you for your time.