Fantastic Sams

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Best Hack Hair Cut In Town
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I took my 10 year old daughter to Fantastic Sams hair salon today 4/22/2011, with a precise clear picture of a hair style. Her hair was long and beautiful 1 length down to her back, the picture was very clear, and I explained to the hair dresser Bonny before the service that I wanted it shaped to her face, with soft layers, towards her face keeping the length. The hair dresser agreed she could do the service. Moments later she cut off 8inches off my daughters hair making her hair 3 inches from her head, I immediately, freaked out, she had cut my daughters hair so short butchering her hair so bad it is unrepairable. The cut she did is nothing like the picture at all... which was a very simple design. She hacked her hair off, and it is so bad it is all uneven jaggared, unbelievably short, looks horrible, uneven mess. I was very upset and said I did not like it at all that it looked nothing like the picture, and she said well your daughter likes it, and don't worry it will grow back. She had the boss attitude like I know what I am doing, and refused to listen to me at all...and when I said to her (after she hacked her hair off) what are you doing she said this is a graduated cut and this is how you do this, and I said all I wanted was a few layers cut in the front towards her face to give it some style. She had again the boss attitude, and said this is the way it looks. I was furiated completely furiated all day still am. Now my poor daughter has to spend Easter weekend, and go back to school on Monday looking horrible when the style was supposed to look beautiful, and she had georgeous hair. I am beside myself, wanting to do all I can to prevent this from happening to someone elese... I cannot fix this problem and it makes me feel helpless... It is something that someone took from her, just like that gone... her self esteem, something that she has worked for for a long time, and will have to wait a long time to get back. At 10yrs old kids will make fun of her etc. and I can't do anything to help. I would like this Bonnie fired, and I will have a meeting with the salon owner on Wednesday...It is not just a bad hair cut, its the self esteem she took...and her bad attitude, and not, providing a service that she sold, misleading me and performing a bad hack job... she is fired in my book...


     
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clutzycook on 2011-04-23:
Did you talk to her manager?
Skye on 2011-04-23:
I was also wondering if you let her manager know, what bad service was received. They need to know things like this.

The good news is, it will grow back. Thanks for warning others.
Anonymous on 2011-04-23:
My mother is the only person I know of who has ever been happy with a cut & style from FS.
There is a lot you can due to bolster your child's esteem. Suggest she be the one to bring up the bad haircut at school herself, and make a joke about it, for one. Ask the manager if anything can be done to improve the cut.
Anonymous on 2011-04-23:
I would be livid too. I hope you come back and let us know what happens when you meet with the salon owner on Wednesday.

I am thinking that either she did not pay any attention at all to what you wanted, she misunderstood you, or maybe your daughter indicated that she wanted a short cut(does not sound like that last one is likely, though).
Anonymous on 2011-04-23:
Ript has a good idea...when you go in to meet with the salon owner, it't worth a shot seeing if they can do something else with the cut. Hey, you never know! Your daughter could end up starting a new chic hair trend at her school!
Anonymous on 2011-04-23:
Although I am sure you're upset, you need to try not to let your daughter see how upset you are. You don't want to give her a complex about her hair. It's OK that she knows you're not pleased with the salon's failure to do what you asked them to but not to the point where she feels like she's unsightly. That will go a long way toward helping her live with her new hairdo which is a done deal at this point. I hope they can fix it but watch them like a hawk when they come out with the scissors again. Good luck on Wednesday.
Anonymous on 2011-04-25:
Since short hair is "in" right now, I would go to a good stylist (ask around) and have it cut in a cute style. I would go into debt to do it, personally, because my child's self-esteem would be of the utmost importance. They should give you your money back at the very least.

As someone else said, it will grow back, but, in the meantime, try to find some positives. I am sure your daughter will look very cute with her new "do".
Anonymous on 2011-04-25:
Nowhere in your review did you mention if your daughter liked the shorter haircut. Maybe she told the hairdresser she wanted it shorter. I agree with sing that short hair is in right now and paying for a 'professional' haircut will be worth your money
Nohandle on 2011-04-25:
Did I miss something with this review? Is it you, your daughter or both upset? If she was not distressed then it seems her self esteem wouldn't be damaged in the least. Much like a child going to school the first time with eyeglasses, braces or that sort of thing. Take up your grievances beyond her hearing. That doesn't make a bad haircut disappear or justify your money being thrown away, understood. By all means complain to the owner/manager but not in front of your daughter.
trmn8r on 2011-04-25:
The only reference I found in your complaint to how your daughter feels about the cut is that the stylist said your daughter liked it (during the cut). Did she tell the stylist that?

I understand the cut isn't what you had imagined for your daughter, but her self esteem comes from within. I'm wondering how she feels.
DebtorBasher on 2011-04-25:
Shorty, if a mother tells the hair stylist what she wants for her 10 year old, the hair stylist has not business to dismiss the mother's request to what a child of 10 would tell her. If the child told the stylist she wanted something different, the stylist should have talked it over witth the mother first.

I can well understand how this mother feels. Too many times hair stylists with hack up a job and try to convince the customer 'that's the way it's supposed to be'. I've never been pleased with any of these kind of places, they never listen to what the customer wants. Only once, did I have someone actually tell me they couldn't give me what I went for. I had more respect for her for telling me that up front, than to have her ego speak for her. Sytlist at these kind of places are a dime a dozen...I'd rather go to a small family type owned hair styling business, but they are very hard to find. Places like FS, Best Cuts and the likes, seem to get their stylist at a dime a dozen.
Anonymous on 2011-04-25:
I would also like to add that trying to have her fired is ridiculous. Sounds like it was all a big miscommunication. This woman is just trying to make a living and support her family. How is her being fired going to help anything? It certainly won't help your daughter's hair grow back
DebtorBasher on 2011-04-25:
How is continuing to chop up people's hair going to help anything? If this person gets enough complaints, and the company finds potential in her, they may offer her some more training to improve herself as a stylist. But no way should someone continue if this is their practice. Hopefully, it was just a one time thing, and if it is and the manager is aware of it, the manager will address it without the need to fire anyone.
DebtorBasher on 2011-04-25:
I'm not seeing a miscommunication if the Mother talked with the sylist, showed her the photo of what she wanted AND the stylist AGREED she CAN do it. It's not a miscommunication, it's lack of experience. If she wasn't able to do it, she should have faced that fact and assigned a styist who was able to do it.
Anonymous on 2011-04-25:
Basher, I had a bad haircut a few years ago. The woman cut my hair very uneven in the back. There was one section that was about 4 inches shorter than the rest of my hair. Took a few years to get it all evened out. I did complain, but I didn't try to get the woman fired. I agree maybe some training will do this hairdresser some good
DebtorBasher on 2011-04-25:
I think Tabitha needs to train her...LOL!
Venice09 on 2011-04-25:
I never understand how people end up with haircuts that are drastically too short. The girl's hair was down her back, and the stylist cut off eight inches, leaving it three inches from her head! Didn't mom or daughter notice where the scissors were going before the first snip? Was the stylist that quick? I just don't understand it.
Anonymous on 2011-04-25:
DB, when my daughter was 10, I totally respected her opinion of what she wanted when it came to her hair. We always discussed her options before we went though. The hair stylists we went to would never do anything we didn't want.

It's really all about teamwork. You have to find a stylist that will listen, but is also capable of good suggestions. I find this more at the higher end salons, but I'm sure there are people at some of the lower priced salons that are good too. Everyone has to start somewhere. It all depends where they received their training. Once you find a good one, stick with them. Once they know your hair, they get better and better at it.
Anonymous on 2011-04-25:
Excellent review. Very helpful. The mother has every right to be annoyed with the hairstylists attitude.
Anonymous on 2011-04-25:
I'm not a hair stylist, but even I would know what the women meant. My (great) stylist has a saying that you can always trim more, but you can never reattach it. They should always stick to the conservative side when cutting.
Anonymous on 2011-04-25:
DB, I was going to mention that I wonder what Tabatha Coffey would say.

Even the most expensive salon can do a hack job. One time my mother and I went to Miami. We went to this really ritzy salon. We had a private room, and one stylist worked on our hair most of the day. We were there for about 6 hours. They brought us food, wine, and at the end of the day, the bill was over 500 each for a cut and color. Later when we styled our hair ourselves, we realized how bad the cuts actually were. Terrible. Our cuts were not even, and just a mess. Lol. I ended up going to my regular stylist when I returned home, and she could not believe my style and color cost over 500 bucks.
Anonymous on 2011-04-25:
Nicole, I don't trust even priced salons without a recommendation from someone I trust--or at least the on-line reviews. I've found those to be helpful in my travels :)
Anonymous on 2011-04-25:
Sing, I agree! My dad had wanted to treat us to a day of beauty and shopping, and he actually did research and call around to find the best salon. I thought perhaps our stylist was drinking, or maybe he was new there...who knows....maybe he was having a bad day.

And, I normally would not think to pay that much in the first place! Only if it were for Tabatha Coffey or Ted Gibson. Then I would!
Anonymous on 2011-04-25:
We have a family friend who cuts our hair. She's owned several salons and has 20 years experience in hair cutting. And she cuts our hair for free. My boyfriend still gets his hair cut from the same woman who gave me that awful cut a few years ago. She always does a great job on his hair. Go figure
Anonymous on 2011-04-25:
Shorty, you are so lucky!
Anonymous on 2011-04-25:
I haven't seen a Fantastic Sam's since about 83' or 84'. Brings back some memories of my misguided youth.
Anonymous on 2011-04-25:
Dirm, were you a stylist or a steady customer?

All the females that I know go to the same stylist and have been for years and the guys go to the same barber(s).
I wouldn't trust some employee at a chain clip joint to cut my hair. For all you know the only 2 styles they have mastered is the bowl cut or the Pompdour.
No thanks.
Anonymous on 2011-04-25:
Or the mullet, lol.
Anonymous on 2011-04-25:
Oh yeah, how could I forget that one?!
anonomous on 2013-08-17:
Just out of curiousity have any of you spent all day behind the chair on your feet with your back hurting listening to peoples problems all day and trying to please them in a reasonable amount of time while worrying about paying your bills on $8 hr? Constantly worried about losing your job because it's the only place you can manage to get a job in this economy. Horrified to make a mistake. Everyone makes them. Of course I'm sure you would be perfect all the time.
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Fantastic Sams Groton, CT. Route 12 - TERRIBLE!
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GROTON, CONNECTICUT -- I've been to this establishment on Route 12 twice now. The first time I got a young girl who barely listened to me and spent time telling me about her much older boyfriend and the parties she goes to. She did not pay attention to the PICTURE I brought WITH ME that I requested my hairstyle be shaped to. Instead, I got a choppy bob. Nothing at all like the picture I brought. This I did not mind so much because the haircut turned out well. However I was upset at the lack of respect and concern for my feelings.

THE SECOND TIME (today) I've gone to the store, I got a very tall, gray haired male named Mark. Mark did not want to listen to -anything- I had to say as he ushered me to the sink while I was trying to talk to him, put a dimes worth of shampoo in the FRONT of my hair and rinsed that. After that he rubbed a dimes worth of conditioner and rinsed MOST OF it out. I tried again to explain to him what cut I wanted and even showed him a picture out of THEIR STORE'S BOOK. Instead he instructed me to sit down and put my head down.

He started cutting right away and made idle chatter about restaurants. I'm a good person - I enjoy Mark as a person. But I was there to get THE HAIRCUT I ASKED FOR. I Went in with about 5-6 inches of hair in a messy grown-out bob and had asked for a 4 inch shaped bob. I specifically requested not more than an inch off - which I knew he hadn't heard because he was uninterested in anything I had to say and was trying to hurry up and leave for the day (I found out later when I sat outside to make a phone call and watched him have a 15 minute smoke break, WITH THE MANAGER, exactly until 8 pm and then took off in his car).

When all was said and done and I put my glasses back on - I WAS SHOCKED!!!!!!!! My hair was some sort of blended, librarian style TWO INCH LONG CROP!!! I am mortified!! I decided not to make a scene and said thank you, tipped him way too much and went home hoping I would get better results after styling it. As I was leaving I got bombarded by the manager about how I should dye my hair different colors. Both of these people demanded to know if I was working and what I did for a living. Was that because they wanted to know how much money I was worth? Or how much they could screw up my hair without me caring? My hair is horrible. I am 23 years old and look much, much older. I am going back tomorrow to demand my money back.

Be warned good people of Groton - Fantastic Sams DOES NOT want to hear what you have to say, respect you, or treat you like a person. They only see cigarette breaks, punch out times and Dollar signs. Go to the Hair Company across the street.
     
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Anonymous on 2008-09-03:
Therein is a lesson. If I had someone ignoring a picture, and where it came from is irrelevant, and seemingly in a hurry to get off work, there is no way you should have let him take a blade to your hair. You live and you learn, and your hair will grow back. I wouldn't go back for a third trip to them. My suggestion is to talk to co-workers or friends and find out where they get their hair cut and try a new place. These kind of hair salons have revolving door employees-not a good situation for the custmomer.
Anonymous on 2008-09-03:
Sounds like you got the girl's 'much older boyfriend' the second time around. They sound like birds of a feather...
MRM on 2008-09-03:
"Birds of feather, flocks together." I've learned this proverb when the trustees of Michael Vick mishandle his money.
DebtorBasher on 2008-09-03:
Sounds like this place needs "Tabatha's Solon Take Over". It's very hard to find someone you can really trust when it comes to your hair.
dimplepie on 2008-09-03:
This story made me chuckle a little bit...hehehehe...but I'm sure your hair will eventually grow back to the way you want it. Good things come to those who wait!!!
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Fantastic Sams stylist OVERCHARGED!!
Posted by on
BOONTON, NEW JERSEY -- I called the day before to check around on prices for a highlight and cut because I had an exact amount of money to spend, I called a few places and finally called Fantastic Sam's in Boonton, NJ. I specifically told them I had a certain amount of money to spend and they stated that the total cost would be $50 for highlights and $25 for a cut so the total was to be $75.00. I called once again before coming and even stated to them "Hey I have an appointment in a couple hours for a highlight and cut and I need to know the total price so I can bring the exact cash with me" once again they informed me it will be no more than $75.00 total. I went in and Kelly cut and foil highlighted my hair. Just so you know I have very short hair. I've had this procedure done a million times in my life and it went as normal and took about the same amount of time and work as any other time I've had a highlight/cut done. Nothing special happened nothing more or less than was supposed to. Upon checking out the receptionist said "Okay that'll be $102.95. I was like um, I called two times to be ensured that it was $75.00 and the stylist was standing right there and said well I had to do extra work on your hair and had to use six extra foils and charge $4 for each extra foil so the extra wortk she did came to almost $30 more than promised. I was embarrasssed because I did not bring $102 as I was ensured two separate times it was going to be $75. I had to go get my credit card and use that!! This pissed me off totally!! Then she was like d"okay how much tip will you be leaving on your card today? Not like would you like to leave a tip... I even gave a cash tip of $8 and that didn't seem to please anyone. So basically I spent over $110 for something promised to be $75 or less. Most of the reason I'm mad is because I called TWICE to MAKE SURE of the price and I also am upset because I am 100% sure there was no EXTRA work done or any EXTRA foil used on my already short hair!
     
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skelly39 on 2009-08-19:
You should have confirmed this when you got there and asked if there were extra charges for anything, and they should have informed you. I would not have left a tip for the stylist if she couldn't be bothered to tell me what she was doing.
PepperElf on 2009-08-19:
yes.

in my opinion you should have had them actually look at your hair before getting a "final" price.

if this means going in early to have them look at it and then going to get the money... maybe that should have been an idea as well.

monnie1212 on 2009-08-19:
I know I just thought that calling twice ahead of time and specifically told them "Hey I need an exact amount" so I knew what to bring and being told two separate times that it was going to be $75 I was pretty sure they were going to charge as said. I did not think I'd be charged for extra foils when my hair is already very short and I've had highlights done probably every 3 to 4 months for the past 10 years and never have been tolod "oh I had to use extra foils"
skelly39 on 2009-08-19:
It's an expensive lesson to learn, but it is never a good idea to rely on a phone quote. Somehow, they find something "extra" they should have done. Sorry this happened to you. For that kind of money, you could have had a much better experience, I'm sure.
BokiBean on 2009-08-19:
If you hair is short, I don't know why they couldn't quote you over the phone. 6 extra foils? Are they charging per foil these days? That's retarded.
monnie1212 on 2009-08-19:
Well looking back at it now I should have asked a third time but they said a highlight is $50 and cut is $25 and that sounds pretty straight forward to me. The extra 6 foils at $4 a piece I honestly do not believe they used "6 extra foils" I believe it was just a way to get more $$. I can see using extra foils on longer or even medium hair but short hair having to use extra stuff seems odd...
monnie1212 on 2009-08-19:
Well if in fact she had to use 6 extra foils and charge me an extra $25 shouldn't she have said something. If a person calls twice to make sure they have the money it seems like they should be aware that that person is concerned about having the $$ so they should tell them what's going on. I just believe its a way to scam $25 more dollars.
Eloise on 2009-08-19:
'I even gave a cash tip of $8 and that didn't seem to please anyone'
That's because you tipped 8%. The tip on a $100 hair cut would be $15. Regard less of the price of the service, the tip is based on the hair cut and highlights. I'm with Skelly check with the stylist, because the lady at the front desk doesn't do hair. I'm so sorry this happened to you. I hope you find a new and more reasonable priced salon.
yoke on 2009-08-19:
I blame the the salon. They should have told her over the phone that it would be at least $75 and could not give an exact price until they saw her hair.
I would never have thought to ask how many foils comes with the $50 but the salon expects the customer to know that.
yoke on 2009-08-19:
It was rude of the stylist to ask about a tip. The consumer is not obligated to tip, only if they want and tell you what if I was quoted one price and the stylist charged me $30 more there would be no tip.
clutzycook on 2009-08-19:
I would have said to the stylist that I had spent her tip on the extra cost of the foils, LOL.

I used to get my hair cut at FS (before the one near me closed) and they always asked me if I wanted the exact amount charged to my credit card. I always thought that was right up there with a waitress saying "do you want your change." I hate tipping hairdressers unless they did a particularly excellent job (most don't) and them saying things like this and what they said to the OP kind of puts you on the spot.
BokiBean on 2009-08-19:
I think its a little racket they have going...extra per foil.

Anyway, monnie...how does your hair look? Cause girl..that's the most important thing. Just don't go back to the ripoffs there.

I'm just not a real fan of FS anyway. I think they hire anyone, and it shows. Just my opinion.
monnie1212 on 2009-08-20:
I like the cut thank God. I was reading the post by Eloise. I was not aware that you are supposed to tip 20% for a hairstylist I thought that was more for servers and restaurant establishments maybe I'm wrong on that I thought in the beauty salon environbment the tip was more of an option and normally left when the stylist did an over the top great job. On the other hand when at a restaurant the servers are only getting paid with their tips that's a servers only source of income well unless you count the two dollars and some change a hour a wage. The stylist had me in there for an hour and cost me over $100. I always tip very well for servers I'm not a cheap person. My point basically was if you call ahead of time TWICE and specifically say to them in other words "Hey I need to know for sure exactly what I'll be charged so theres no surprises at check out" and they CONFIRM with you TWICE on two separate phone calls they did the exact opposite and gave me a surprise at check out. The reason I called ahead twice for an exact amount was because this cut/color was a birthday gift and the exact amount of money had to be wired to me the night before. I ended up having to put this on my credit card. It just also suckeds because I was excited thinking I love this birthday gift I get a nice salon treatment and Its a gift Its paid for as my present then at the end I end up having to get over charged and put it on my card.... It wasn't so great. Just saying again they should have been more informed if a person calls twice the stylist should have known and been like "hey just FYI I'm adding more foils so the price we stated may not be correct" that would have been more appropriate.....
BokiBean on 2009-08-20:
You tip what you want. And glad you like the hair! For $100 hair, I'd probably leave 10 bucks...but its entirely up to the person doing the tipping and how happy they are with what they got.

For being overcharged? I'd probably stiff them.
salon101 on 2009-08-31:
Sorry but I rarely hear good things about that place. I would not have paid them the extra and tell them it is what they told you on the phone. I am a hair dresser and have never had a problem with a client, and by the way I work my ... off for really nasty people and don't get a tip for a lot of aggravation, so it's nice to get at least $10 since we work on commission not salary.
dancingthru on 2009-12-07:
I usually go there to get a cut but I won't be going back. I got a cut about a month ago normally I would pay no more than 30 as I have shoulder length hair, they charged me 52 freaking dollars after tax and my hair was maybe 2 inches longer than it usually is.
Anonymous on 2009-12-07:
I wouldn't have expected a quote over the phone to be exact. How could anyone give a definite answer without looking at you? And how could you expect it?

That is like scheduling heart surgery and expecting there to be no complications. Then getting mad when they bill you for saving your life.

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