RHODE ISLAND -- I purchased two Agate Bracelets from this company for $19.99 each. One of them was absolutely beautiful. The other was cracked upon arrival. I suspect it was cracked when they put it in the box because the piece that is missing is not in the box. You would assume they do quality control, but apparently not. My issue is not with the quality of the product as it is very beautiful with the exception of the crack. My issue is with Far East Jade, first of all they don't have a number listed anywhere on their website for contact. After much searching I think identified a number online in RI, but don't know if it is them because it is a generic voicemail. Also their website says they have a good return policy because they want you to be satisfied. Well, I used their website and sent two emails to get this rectified and received no response.
I have sense found a way to purchase my Agate on eBay and cut out the middle man.
Buyer Be Ware, you will get your items but if you have problems with the items, you won't get resolution. At least I only had one damaged bracelet valued at $19.99 but I feel sorry for ANYBODY who purchases Jade from them.
As I am typing this message the Far East Jade website says " on vacation". What's amazing is I received no response to my two emails which were sent two weeks ago.
Here is the message
I am away on a buying trip from 7/9/09 to 8/5/09 to bring back more beautiful items.
All item order before 12:00 am 7/9 will ship out 7/9. Item order after 12:00 am 07/09 will send out 8/6/09.