Farting Hippo

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Don't Buy From This Company!
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I recently had a very disappointing interaction with the Farting Hippo website. I ordered a Farting Hippo as advertised as a product used on the CBS show NCIS for my husband's birthday of April 2. Their website indicated that the product would be received within 5-7 business days. After waiting for two weeks with no hippo delivery, I emailed the company asking when I could anticipate delivery. I emailed them again three days later, and again three days after that. I finally got a response indicating that my hippo had been delivered; sadly, Farting Hippo sent my order to the wrong address.

I sent them 3 more emails. One giving them my correct address, another showing the shipping and billing address for the order (both addresses were the same) and a third time with the Paypal billing information showing the correct shipping address. I received an email a few days later that they would "look into it." I waited 10 more days, and finally asked that they deliver the product in a timely fashion or refund my order. Their smug reply was that they had many satisfied customers and that they would refund my money. They did not provide any details as to when the refund would occur. I found the casual attitude of the Farting Hippo to be disrespectful and disappointed. In today's global economy, I would think that businesses would be anxious to provide superior customer service instead of ignoring their customers.

Farting Hippo failed to live up to their agreement to deliver my order within the 5-7 day deadline, they were very unconcerned about my order for an in stock item, they were discourteous enough to initially ignore my emails requesting information and they were indifferent about not living up to their shipping agreement. I would strongly discourage any consumer from ordering from this website.

A response weeks after the order should have been received is, in my opinion a very poor way to do business and informing me that their customers are satisfied is only a further irritant, especially when they are communicating with a dissatisfied customer.
Company Response 04/20/2009:
Hi, I am from fartinghippo.com.
The comments by saramj are no surprise to us as this customer was hostile from the start.
We held our hands up and admitted the error, we offered a replacement or a refund.
The customer requested a replacement next day and from the UK to the US this was obviously not possible, as we were unable to meet this unrealistic deadline we gave her a full refund.
We continue to offer exceptional customer service and have learned from our mistake.

Thanks for reading - Graham @ Fartinghippo.com
     
Read 19 RepliesAdd reply
User Replies:
Anonymous on 04/07/2009:
What is a Farting Hippo?
bargod on 04/07/2009:
*insert fart joke here*
Anonymous on 04/07/2009:
yeah,what's a Farting Hippo?
DebtorBasher on 04/07/2009:
Mistakes happen...though the order was shipped to the wrong address, it most likely made it within the 5-7 business days...they also get a lot of Emails to go through since they are selling over the Internet...AND they said they would refund your money. What do you want them to do? Drop on their knees and beg forgiveness?
bargod on 04/07/2009:
it's a hippo that's had too much chilli.
Anonymous on 04/07/2009:
I just HAD to look. If the info from a character in "Ghost and the Darkness" is accurate, hippos fart through their mouths. If so, I guess they don't kiss much.
old fart on 04/07/2009:
This should be my avatar....
DebtorBasher on 04/07/2009:
Did you read their "Terms Of Service" before ordering? It clearly states:

Delivery
The Seller will deliver the Goods ordered by the Buyer to the address for delivery specified in the Order Form.
Delivery will be made as soon as possible after the Buyer's order is accepted.
Any dates specified by the Seller for delivery of the Goods are intended to be an estimate, and time of delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

If your Husband's birthday was ruined in any way by not getting a Farting Hippo...I say, Divorce him and marry an adult.
Anonymous on 04/07/2009:
Yikes Basher that was pretty harsh.
Anonymous on 04/07/2009:
Does your husband also have the singing bass fish?
Starlord on 04/07/2009:
Abby, the lab rat on NCIS, played by Pauley Perrette, has a big stuffed hippo that farts when you squeeze it. It is very cute and has been featured in several episodes. It is really cute and I can imagine a lot of people would want one, which opened a niche for this company. I agree that their people skills suck badly.
ejack053824 on 04/07/2009:
I want a Farting Hippo for my desk here!!!
Principissa on 04/07/2009:
Well I know what hubby's getting for his birthday this year! Instead of blaming the couch he can squeeze the hippo!
Slimjim on 04/07/2009:
I can understand being a bit disappointed they shipped to the wrong addy but I'm sure they are even more so. You wouldn't give them the time they claimed to need to rectify it so they refunded you. They resolved the problem and you're out nothing so why start blasting them on the net. Because once they closed you out, they didn't contact you again? I'm sure the demands are high for these flatulent critters and they moved on to people who can appreciate their contribution to the finer things in life. Clearly this is a recession proof must-have product.
BokiBean on 04/07/2009:
Farting hippos are awesome! Starlord is right, Abby (of the spider web tattoo on neck fame) has one that Jethro finds disturbing.. :D
BokiBean on 04/07/2009:
ejack, this is a must-have gift for you.
DebtorBasher on 04/07/2009:
*Shaking my head as I walk away*
Fartinghippo.com on 04/20/2009:
Hi, I am from fartinghippo.com.
The comments by saramj are no surprise to us as this customer was hostile from the start.
We held our hands up and admitted the error, we offered a replacement or a refund.
The customer requested a replacement next day and from the UK to the US this was obviously not possible, as we were unable to meet this unrealistic deadline we gave her a full refund.
We continue to offer exceptional customer service and have learned from our mistake.

Thanks for reading - Graham @ Fartinghippo.com
DebtorBasher on 04/20/2009:
Thanks for your side of the story...Saramj's review shows she was expecting too much..as I pointed out to her on here, the terms of service states the date given is not a guaranteed delivery date.
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