I place an order from favorwarehouse.com for wedding candle holder favors in early July and after a week or two I text them to see when I'll get the order... they said my order will go out sometime during the second week of August.
I've been waiting and I didn't get any answer and I send an email again on August 21st to see if my order was on the way... guess what?! They said my order was cancelled and "we are unable to fulfill the order which you recently placed with us".
They didn't even bother to inform me about the cancellation until I text them... I've been waiting over a month and nothing... Thank God I got my money back but I do not recommend to anyone to buy something from them. They can not be trusted, unorganized and have a really bad service.
Have sent over a dozen of emails and have yet received a response. I placed my order June 20, 2016. 3 weeks went by and no product. I emailed them and I received a tracking number to a product that never left or went anywhere. It is now August, almost two months since my order and got nothing. Can't get them to refund my money because no one will contact me. I urge anyone who takes the time to research them to buy their favors anywhere but here. You'll lose your money and get nothing out of it but an ulcer from the anger of having not received the product you paid for. I wished I'd looked them up first. No one wants to do business with these people.
THORNWOOD, NEW YORK -- I ordered luggage tags to give as party favors for my daughter's wedding. My credit card was charged right away and the merchandise has not been received over a month later. My daughter's wedding day has passed and had to go with another plan. Sent two emails a week before the wedding and still no response a week after the wedding. Tried to call the phone number listed on my credit card account because there is no phone number listed on the website. Tells you to send email and you cannot leave a message. DO NOT USE THIS COMPANY!!!
THORNWOOD, NEW YORK -- I ordered items for a Bridal Shower and my credit card was charged. I did not receive the items in time for the shower. There is no one at the telephone number they provide. They request email correspondence to which no reply has been provided to my three inquiries for a refund of a product that I never received. DO NOT GET INVOLVED WITH THIS COMPANY. Your event is too important to have you scrambling at the last minute to find a substitute item.
FARMINGDALE, NEW YORK -- I loved the favors I choose but was so nervous I wouldn't receive them for my event. I ordered from another company and they called me a week later to tell me the love Dove salt and pepper shakers I ordered were out of stock and to choose something else. I cancelled my order and called Favor Warehouse. They informed me that yes this item was out of stock with the manufacturer by that they had 150 pieces left. They shipped me 100 pieces that day. I paid for 3 day air and had them on Friday (my wedding was on Saturday)! They were perfect! :)
I placed my order on June 2nd. I sent them email on June 5th to check on the status of my order but no response. Their website shows that they are still processing my order. I called them on June 9th and was told that it takes them 5 days to process the order. They said that my order will be shipped out that day on the 9th and I will receive them by June 16th. I sent them email again the next day to get the tracking number but no response. I didn't receive my order on June 16th so I called them again. I was so upset when their customer service representative told me that my order is going out that day and that the items I ordered was on backorder.
They didn't tell me that when I called on the 9th! I could have cancel my order and get them somewhere else! I ended up canceling my order since it will not arrive in time for my event which was on June 20th. They just wasted my time and didn't have the party favor to give out and now I'm still waiting for them to refund me my money! Do yourself a favor.. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!
FARMINGDALE, NEW YORK -- The Favor Warehouse does not answer e-mails or return phone calls. I called continuously and they did not answer the phone. After placing a rush order they informed me 10 days later that they did not have the product. I had to order something else. The personalized ribbon was very poor quality and the lettering rubbed off very easy. I will never shop there again!
Me and my fiancé wanted to quickly share our positive experience shopping for wedding gifts and favors recently for our upcoming wedding celebration. After months of shopping around in local wedding stores and searching the internet we were pleasantly surprised and rewarded when we decided to make all of our wedding favor purchases from Favor Warehouse. We got the lowest prices combined with timely shipping and pleasant customer service. We'd highly recommend this company to any couples looking for an online one stop wedding gift shop.