CALIFORNIA -- Fax.com has an annual plan that charges you without billing in advance: "If you subscribed for the Services for a fixed number of months (e.g., an annual plan or multi-month plan), your prepaid fees are payable in advance and are completely non-refundable. In addition, your prepaid fee for the designated period immediately following your prepaid period will be PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT and will be immediately charged to your credit or debit card, without further authorization from you, upon the expiration of such prepaid period, unless you provide prior notice (in accordance with the Company).
HOLLYWOOD, CALIFORNIA -- I canceled this account two days after signing up. I received the confirmation email. I deleted said email as I thought all was good and done. Now, two months later, I start getting charged. I wrote to them and they sent a letter threatening to send me to collections and report to credit agencies even though I had not visited the site or used the service! They say that unless I can provide the email the charge is valid.
My fault for trusting them and deleting the email but should I have to deal with threats given the fact that I have not used the account and therefore it should be obvious that I speak the truth? Even from just a customer service (what's that??) point of view, was a threat the proper way to respond? STAY AWAY! Buy a fax machine at Staples for $19!! If they choose to refund the charge and close the account without further inconvenience from me, I will update this review.