NASHVILLE, TENNESSEE -- Selected and paying for 2 Feather river doors in July of 2014. One is a single door with 2 sidelights, another is a single door with a fanlight window. Both are very beautiful but have significant issues when we receive them. We just went through a second set and it has significant structural issues. Pardon my not very technical understanding of the door anatomy but the piece of wood next to threshold is too short on one door and you can see some white plastic lining coming out of it, jambs on the other one are cracked, significant crack that can only been seen if you are looking at the top of the door in a horizontal position.
Per installer, 2 sidelights seemed to be held only by casing and all pieces on a sidelight door were moving. Once they tried to lift the door it made a loud cracking sound. Installer advised against lifting at that point due to the possibility of the door falling apart. Previously we had issues with casing being defective and another door had fanlight that was not parallel to the top of the door. We are not even paying attention to scratches at this point.
Per Home Depot, manufacturer claims these are transporting issues. I say BS. These are issues due to a lack of Quality Control procedures being implemented by a manufacturer. At this point Home Depot is trying to see if we can get a door by a different manufacturer while I am still paying for the Feather River doors. Do not recommend them at all.
I read the varying reviews before buying, but I wanted to buy doors at Home Deport after an excellent experience purchasing kitchen cabinets and counter top there. Big mistake. I bought 2 Feather River exterior fiberglass doors and an Andersen storm door. Two of the three doors were OK. One of the Feather River doors came with a gouge. I agreed to its installation while new "slab" was ordered. This took over a month, and the replacement came with more gouges than the first. Obviously there is no inspection of the final product. I am still waiting for the next replacement.
We were forced by our condo association to pay over $1000 for this door. Within a year it started to peel. The time-consuming and costly "fixes" suggested by the manufacturer did not restore the door to an acceptable condition. Then after 2 years the exterior safety glass shattered for no reason and the cost to replace the glass is almost as much as the door. NEVER get this door!!!!
After posting my original negative experience about Feather River doors, a company representative contacted me today to offer assistance. Evidently, they are willing to stand behind their product and have offered to replace my door! Yahoo! I am very hopeful that everything goes without a hitch and I will be sure to follow up with additional info once my claim has been honored.
I originally purchased my Feather River Door on the advice of Home Depot. I have had issues with all wood doors that required constant maintenance and wanted to simplify my life. I was told that with their lifetime warranty I could rest assured that I would never have to replace my door again. Well... after six months the stain started to fade. This was AFTER I applied a layer of marine grade poly to protect it from the elements. As time passed it only got worse.
When I finally called their customer service department to take advantage of their warranty, they informed me that their warranty had changed and that my finish was only warranted for two years. They were polite, but absolutely unwilling to stand behind their product. In fact, they even sent me a copy of their new warranty and informed me that the new warranty would preempt anything that may have been provided earlier - isn't that special? Trust me on this. Don't waste your time spending $1500 on a door from a manufacturer that doesn't even believe in their own product.
This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience. Our finish warranty has always been two years however, we would like to work with you to resolve this issue. Please contact us at email@example.com. We hope to hear from you.
I have a new feather river door set, very expensive leaded glass and two side lights. The quality is awful, there is apparently no quality control at the manufacturer. The door arrived weeks late, once it arrived, the door would not open because it was larger than the frame. The leaded glass had a huge scratch in it and the weather strip was already destroyed. To Co. said they would replace the too big door to go ahead and finish the installation and finishing (which I did). Then weeks later they said they were coming out to replace the whole unit because the door was the right size but the frame was too small! So they ripped the whole thing out, now I have to finish the installation myself because the warranty only covers rough-in installation. These guys are jokes.
This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at firstname.lastname@example.org. We hope to hear from you.
BALTIMORE, MARYLAND -- This front door looks like wood grain style, as a installer I notice a few things wrong with this door, first the hinges are not installed correctly they stick out at least a 1/8 inch each and won't close correct, second the stupid screw plug caps don't fit and probably never were meant to. Or they would have put them at the factory. And most of all when the sun hits the door the temperature between the storm and the door itself heats up so much that this toxic plastic smell starts to fill the inside of the house so bad that it makes the kids sick.
What the hell, they tell me to vent the storm door, and this fixes it. Oh and to refer to the warranty. Why would I have a storm in winter if I have to vent it. I think If this company wants to stay in business they need to seriously fix these many problems!!!!!!!!
We just installed a Feather River, full glass entry door. It was ordered on Nov 11, 2009 and charged to our charge card for $1750. It is a full glass door, and two side lights. The special order was delivered to HD at the end of November, and it was DAMAGED. They sent it back, and ordered another one. It came in 3 weeks later, and it was DAMAGED, they ordered it again, and it came in before Christmas, and it was DAMAGED. It finally came in on Jan 27, and it appeared OK when we looked at it at the store.
We had it delivered, and upon installation, discovered a few things that really made us question the quality of this door. #1. The screw cap covers are not manufactured properly. There is an extreme amount of flashing left on the plastic from the molding process. #2. Why do we have to install these anyway? They should have been installed at the factory. #3. We paid extra to have the door primed. There is BARE pine visible on the outside of the door. #4. The weather strip at the top of the door is torn. #5. We paid extra to have the deadbolt holes drilled, and they were 1/8" off. It made it extremely difficult to install the deadbolt and lock. Overall..................... NOT happy with this door.
Three Feather River Doors were bought from Home Depot. The double doors had the following discrepancies: 1) Sill plates - screws were high, sill plate not level. 2) Astral strip locks: one missing grommets. Unable to move top and bottom locks without using a screwdriver and plenty of force. 3) Corner seal pads not installed. 4) Sill squeaked when walked on. 5) A 3/8x3/8 hole in the bottom area where the doors met. 6) Movable door - bowed, did not seal at the weatherstrip. 7) Sealant not removed from picture frame at glass. 8) Movable door - bottom weatherstrip came off. 9) Astral strip not finished by manufacturer. Does not match door finish.
10) Routing of hinges in door and door frame inadequate to allow hinge to seat completely. 11) The Home Depot installation resulted in: Unit was not square, unit was not plumb, not properly shimmed. Single door: 1) mini blind does not retract when it is < 32 degree F. 2) Three hinges had four of the 12 screws missing. 3) Picture frame was white, but door is off white. 4) 1/4 to 3/8" gap at top of door. 5) Installation was not square. Adjustable rail and sweep not installed properly.
Home Depot and Feather River replaced the double doors and realigned the single door. The single door miniblind failure to retract just started - time to talk to Feather River again - argh. Overall poor quality from FR and sloppy installation from Home Depot. I would never recommend Feather River to anyone... A considerable amount of time and effort was spent with FR and Home Depot to get the doors replaced, reinstalled and fixed properly. Spend a few more dollars and buy elsewhere. Feather River warranty claim # **.
I bought a $2200 fiberglass entry door in 2010. Painted every two years. This year, I found "jamrot". I contacted the warranty department, and was told that it wasn't covered in the 10 year warranty. What a waste of money. I only wish that I would have read some of these poor reviews before I bought this piece of junk. Steer clear of these doors and this company.
MICHIGAN -- Purchased this door and when it rains the water leaks in the door insert. I called the manufacturer Feather River and unless I return the door they cannot do anything. I cannot easily uninstall the door since I obviously did not keep the old door and it would be quite difficult to leave my front entry open!!! Not at all happy with this purchase.