Feather River Doors - Page 3

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1.7 out of 5, based on 15 ratings and
30 reviews & complaints.

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Fiberglass Entry Door.
Posted by on
Rating: 1/51
I bought a $2200 fiberglass entry door in 2010. Painted every two years. This year, I found "jamrot". I contacted the warranty department, and was told that it wasn't covered in the 10 year warranty. What a waste of money. I only wish that I would have read some of these poor reviews before I bought this piece of junk. Steer clear of these doors and this company.
     
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Rick on 11/22/2014:
Jamb rot is a moisture based issue, painting does great at preventing most intrusions. Did you caulk the seams? Door and window manufacturers typically won't cover water damage.
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Leaks around insert when it rains
Posted by on
Rating: 1/51
MICHIGAN -- Purchased this door and when it rains the water leaks in the door insert. I called the manufacturer Feather River and unless I return the door they cannot do anything. I cannot easily uninstall the door since I obviously did not keep the old door and it would be quite difficult to leave my front entry open!!! Not at all happy with this purchase.
     
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Featheriver Door, Quality Poor, Don't Stand Behind Warranty
Posted by on
Rating: 1/51
TACOMA, WASHINGTON -- Purchased door from Home Depot 4 years ago @$4000, and $1000 installation cost.

Door started to fade and crack within 2 years. Now 4 years later...pine wood jams splitting and rotting..as well as center jam loose. After repeated attempts to get the Featheriver warranty dept to honor the warranty...they refuse.

[Can't] reach any of authority and the refuse to identify who the President or CEO to escalate my concerns and get the matter resolved.
     
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Terry on 03/19/2014:
I went to google and typed in there name, there website came up with all kinds of info to contact them.
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Frustrating
Posted by on
Rating: 1/51
INDIAN HEAD, MARYLAND -- Purchased the door in 2004-2005 from Home Depot and have had issues since. Of late, a Home Depot installer came out to investigate the issues, informed me that the door was not originally installed properly and showed why. Eventually the same door was reinstalled but I was informed that the oval glass, which had already slipped in the opening, would continue & I was told by Feather River it is "NOT" covered.

BEWARE of Feather River!
     
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Debbie on 11/30/2014:
My oval glass has "slipped' in the opening as well.... How did you remedy that... door itself is fine but if looks awful... Just contacted company via e-mail however it is Thanksgiving weekend and will have to wait... Thank you!
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Poor Quality and Lack of Company Response
Posted by on
Rating: 1/51
DOWNINGTOWN, PENNSYLVANIA -- We ordered a new Feather River front door from Home Depot. There have been several manufacturing and quality defects in the door and Home Depot and Feather River refuse to make the issues right or correct them. I would never buy another door from Feather River or Home Depot. There are lots of other good doors out there to put up with bad warranty and poor quality.
     
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trmn8r on 02/15/2013:
Can you be specific about the defects, and the failure of the warranty to cover some or all of them?
ok4now on 02/15/2013:
H.D. mostly sells builder quality doors. They're "good enough" for a cheap replacement but they don't last. Case in point. The previous owner of my home had Larsen storm doors installed by H.D. Pure junk. Cheap hardware, shifting door dragging on the frame, no structural integrity, junk locks, badly faded paint... the list goes on and on. I had them all removed and replaced costing $700 a door. This price may seem high but it's not. You get what you pay for. Very high quality that will probably out live me.
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Do Not Buy Feather River Doors They Are Junk!!!
Posted by on
Rating: 1/51
PENNSYLVANIA -- Feather rivers doors are junk and their company provides poor poor customer service. Do not buy one of these doors!!
Company Response 10/25/2012:
Hi,

This is Bobbi from Feather River Door Customer Service. We’re sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you. Thank you.
     
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Feather River doors - low quality, poor customer service
Posted by on
I have a new feather river door set, very expensive leaded glass and two side lights. The quality is awful, there is apparently no quality control at the manufacturer. The door arrived weeks late, once it arrived, the door would not open because it was larger than the frame. The leaded glass had a huge scratch in it and the weather strip was already destroyed. To Co. said they would replace the too big door to go ahead and finish the installation and finishing (which I did). Then weeks later they said they were coming out to replace the whole unit because the door was the right size but the frame was too small! So they ripped the whole thing out, now I have to finish the installation myself because the warranty only covers rough-in installation. These guys are jokes.
Company Response 11/19/2010:
Hi,

This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.
     
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Alain on 11/19/2010:
They're offering to work with you. Take them up on it and give us an update.
richandbutter on 12/10/2010:
Feather River did get back to me and helped to resolve the issues including working with me to have the job finished to my expectations. At this time my satisfaction with the door and installation has gone up a few notches. This site works! Thanks also to my3cents.com.
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EXCEPTIONALLY POOR QUALITY AND CUSTOMER SERVICE
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TACOMA -- We purchased a Feather River Door with Sidelights believing that we were getting a well made beautiful unit. IT WAS A WASTE OF OUR TIME AND MONEY. After waiting 3 weeks for the unit we had it installed. We opened the door to see that it was delaminating and warped. It was a Sunday so we could only report it to Home Depot. A couple of hours after noticing this deformity, the sidelight that was being hit by the sun exploded and the glass shattered. Once again we reported to Home Depot. On Monday Morning I called Feather River first thing. The customer service representative was RUDE, TOLD ME THAT IF I WANTED A QUICK SOLUTION I SHOULD CALL HOME DEPOT and ended up HANGING UP ON ME! I called back and left my name and number for a manager to call me back and never heard another thing from them. This was the worst $4000 that we have EVER spent. If you want a quality unit from a company that cares about its consumers DO NOT PURCHASE FROM FEATHER RIVER. I WILL PASS THIS ALONG TO AS MANY PEOPLE AS I CAN!
     
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Poor Quality
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WASHINGTON -- Ordered what I thought was a quality door. Very poor quality, had staple sticking out of wood and the fiber glass coating had chips from factory that was touched up badly. Would not recommend to anyone.
     
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Alain on 07/24/2010:
Feather River Doors is owned by a Korean based company, Trinity Glass International, and they seem to be hard to contact and not particularly good at backing up their product.
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Worthless doors
Posted by on
So my wife and I decided to buy a feather river door unit. Thinking we were getting good quality unit. It turns out it was our worst investment. We've had problem after problem with the unit. We've also had two claims and nothing seems to take care of it. Oh and also the poor customer services I received from two employees Jan and Davina they were no help to me. What a company
     
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