Feather River Doors - Page 3

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1.6 out of 5, based on 17 ratings and
32 reviews & complaints.

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Feather River Door
Posted by on
Three Feather River Doors were bought from Home Depot. The double doors had the following discrepancies:
1) Sill plates - screws were high, sill plate not level.
2)Astral strip locks: one missing grommets. Unable to move top and bottom locks without using a screwdriver and plenty of force.
3) corner seal pads not installed.
4) Sill squeaked when walked on
5) a 3/8 x3/8 hole in the bottom area where the doors met.
6) movable door - bowed, did not seal at the weatherstrip.
7) Sealant not removed from picture frame at glass.
8) movable door - bottom weatherstrip came off.
9) Astral strip not finished by manufacturer. Does not match door finish.
10) Routing of hinges in door and door frame inadequate to allow hinge to seat completely.
11) The Home Depot installation resulted in: Unit was not square, unit was not plumb, not properly shimmed,
Single door:
1)mini blind does not retract when it is < 32 degree F.
2) Three hinges had four of the 12 screws missing.
3)Picture frame was white, but door is off white.
4)1/4 to 3/8" gap at top of door.
5) Installation was not square. Adjustable rail and sweep not installed properly.

Home Depot and Feather River replaced the double doors and realigned the single door. The single door miniblind failure to retract just started - time to talk to Feather River again-argh.

Overall poor quality from FR and sloppy installation from Home Depot.

I would never recommend Feather River to anyone...a considerable amount of time and effort was spent with FR and Home Depot to get the doors replaced, reinstalled and fixed properly. Spend a few more dollars and buy elsewhere. Feather River warranty claim # 563301.
     
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Fiberglass Entry Doors
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BADA BING, NEW JERSEY -- Being in the door business for many years, few companies come along and change things for the better. Having the opportunity to order and install many doors, I have found that the Feather River Door Company is one of the best door manufacturers to deal with. Every door I purchase has the quality you look for in a fiberglass door. Some of my customers ask for Thermatru doors but when I show them the price and the fact that they would need to stain that companies door, it is an easy sell to Feather River. I am told that every one of their pre-finished exterior doors are all stained by hand. All I can say is, WOW!!!. I have to pay my painter $600 to stain a door and don't get the consistency that Feather River offers for a lot less money. The finish is warranteed too.

Out of the 30+ Feather River orders I make per year, I have to say every single door except for one came in on time. The one I waited for was that new Mahogany grain door. It turns out, the lead time was 28 days but the store guy told me 14 days like the OAK grain doors so it was not Feather Rivers fault. I had to hear it from the homeowner though. Home Depot now stocks these mahogany grain doors too. Once, I needed to get a replacement part for a damaged sill (probably hit by Home Depot fork lift guy) and I spoke to a sweetheart in customer service that sent me the part free of charge in just a of couple days.

Easy installs too.

I would recommend this company any day of the week and I would even put one in my mothers house.

THE DOOR GUY
     
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Fiberglass Entry Door.
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Rating: 1/51
I bought a $2200 fiberglass entry door in 2010. Painted every two years. This year, I found "jamrot". I contacted the warranty department, and was told that it wasn't covered in the 10 year warranty. What a waste of money. I only wish that I would have read some of these poor reviews before I bought this piece of junk. Steer clear of these doors and this company.
     
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Leaks around insert when it rains
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Rating: 1/51
MICHIGAN -- Purchased this door and when it rains the water leaks in the door insert. I called the manufacturer Feather River and unless I return the door they cannot do anything. I cannot easily uninstall the door since I obviously did not keep the old door and it would be quite difficult to leave my front entry open!!! Not at all happy with this purchase.
     
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Featheriver Door, Quality Poor, Don't Stand Behind Warranty
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Rating: 1/51
TACOMA, WASHINGTON -- Purchased door from Home Depot 4 years ago @$4000, and $1000 installation cost.

Door started to fade and crack within 2 years. Now 4 years later...pine wood jams splitting and rotting..as well as center jam loose. After repeated attempts to get the Featheriver warranty dept to honor the warranty...they refuse.

[Can't] reach any of authority and the refuse to identify who the President or CEO to escalate my concerns and get the matter resolved.
     
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Frustrating
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Rating: 1/51
INDIAN HEAD, MARYLAND -- Purchased the door in 2004-2005 from Home Depot and have had issues since. Of late, a Home Depot installer came out to investigate the issues, informed me that the door was not originally installed properly and showed why. Eventually the same door was reinstalled but I was informed that the oval glass, which had already slipped in the opening, would continue & I was told by Feather River it is "NOT" covered.

BEWARE of Feather River!
     
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Poor Quality and Lack of Company Response
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Rating: 1/51
DOWNINGTOWN, PENNSYLVANIA -- We ordered a new Feather River front door from Home Depot. There have been several manufacturing and quality defects in the door and Home Depot and Feather River refuse to make the issues right or correct them. I would never buy another door from Feather River or Home Depot. There are lots of other good doors out there to put up with bad warranty and poor quality.
     
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Do Not Buy Feather River Doors They Are Junk!!!
Posted by on
Rating: 1/51
PENNSYLVANIA -- Feather rivers doors are junk and their company provides poor poor customer service. Do not buy one of these doors!!
Company Response 10/25/2012:
Hi,

This is Bobbi from Feather River Door Customer Service. We’re sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you. Thank you.
     
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Feather River doors - low quality, poor customer service
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I have a new feather river door set, very expensive leaded glass and two side lights. The quality is awful, there is apparently no quality control at the manufacturer. The door arrived weeks late, once it arrived, the door would not open because it was larger than the frame. The leaded glass had a huge scratch in it and the weather strip was already destroyed. To Co. said they would replace the too big door to go ahead and finish the installation and finishing (which I did). Then weeks later they said they were coming out to replace the whole unit because the door was the right size but the frame was too small! So they ripped the whole thing out, now I have to finish the installation myself because the warranty only covers rough-in installation. These guys are jokes.
Company Response 11/19/2010:
Hi,

This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@featherriverdoor.com. We hope to hear from you.
     
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EXCEPTIONALLY POOR QUALITY AND CUSTOMER SERVICE
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TACOMA -- We purchased a Feather River Door with Sidelights believing that we were getting a well made beautiful unit. IT WAS A WASTE OF OUR TIME AND MONEY. After waiting 3 weeks for the unit we had it installed. We opened the door to see that it was delaminating and warped. It was a Sunday so we could only report it to Home Depot. A couple of hours after noticing this deformity, the sidelight that was being hit by the sun exploded and the glass shattered. Once again we reported to Home Depot. On Monday Morning I called Feather River first thing. The customer service representative was RUDE, TOLD ME THAT IF I WANTED A QUICK SOLUTION I SHOULD CALL HOME DEPOT and ended up HANGING UP ON ME! I called back and left my name and number for a manager to call me back and never heard another thing from them. This was the worst $4000 that we have EVER spent. If you want a quality unit from a company that cares about its consumers DO NOT PURCHASE FROM FEATHER RIVER. I WILL PASS THIS ALONG TO AS MANY PEOPLE AS I CAN!
     
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