Feather River Doors Consumer Reviews - Page 4

OHIO -- Beautiful custom $3000 Mahogany door and the glass in a sidelight completely shattered. Nothing touched it. Came home to see inside glass completely shattered. Nothing fell out. Claims simply says - "We don't cover glass. But, we will help you buy new glass with a discount." Like to know what the warranty actually covers.

EDWARDSVILLE, ILLINOIS -- I am currently shopping for a new front door. I found Feather River Doors and was so impressed. They were beautiful. FORTUNATELY, I was savvy enough to research the doors by reading reviews. You wonderful people who took the time to review these doors saved me many dollars and much heartache. I will not be buying a Feather River Door and am grateful to all of you responsible people for warning hapless consumers such as I.

TACOMA,, WASHINGTON -- Door was not assembled flush within the frame it was attached to. This is a prehung door that is junk. It is nice looking but whatever I do I cannot get it to seal because it is so skewed within the frame it was built. The company did send out a service person who could not figure out the problem but said it was installed properly which I already knew.

He contacted Feather River door and they sent me out a new wider seal to install where the original thinner seal was installed. Now it is so tight in areas that I have more light coming through the door and its frame on the top and side of the door. You need to look at this door very well before installation. You can see a lot of light (air) when the sun is directly on the door. Do yourself a favor and look real good if you decide on a Feather River door.

The door was installed in September 2008. I have been talking to them since early 2009. My last response from the company customer service manager (March 2010) was to call the installer to fix the problem. I will need to buy another door before I go through another winter.

TACOMA, WASHINGTON -- My townhouse association bought 200 of the fiberglass doors and on almost every one the varnish coating on the outside surface began peeling off within 1 year, especially on doors exposed to the sun. If you follow the refinishing procedure as prescribed by the manufacturer, your door will never look good again. Also, we had several doors that had the glass blown out during a recent wind storm. If you are interested in low maintenance and security, do not buy this door.

TACOMA, WASHINGTON -- I purchased Feather River Exterior Doors through Home Depot in BenSalem, PA based on the recommendation of the sales person in May 2011. Since I was having a great deal of renovations done on my home at the time rather than pay Home Depot to install them I had my contractor do the installation.

When he unwrapped the doors that were delivered he noticed that the brick molding on one side was broken. Then he noticed that the doors were scratched and the finish was not even. But at this point they had already removed the existing doors so we had no alternative but to install them.

I contacted Home Depot and Feather River and sent in pictures. They offered to credit me 10% or replace the slabs. I unfortunately chose to have them replaced. The replacement was done by Home Depot, I thought, but now I am told that it was done by a company that handles the warranty inspections UTS. I noticed that my doors wouldn't stay locked and thinking nothing of it I adjusted the keeper on the lock and got it to stay locked. This was my second error. Because I kept looking and I could see the outside between my doors and they never seemed fully closed.

After suffering through this horrible winter and feeling the air just flowing in from the outside I put a request into the Customer Service Department to have someone check the doors. A representative from UTS came out and told us that the installation was out by 1/4" on the side of the stationary door and there was a bump in the threshold of the operating door which is why my sweepers kept having to be replaced. And he also said the operating door was bowed by 1/8".

Feather River now says that there is an installation problem so the warranty on the doors is voided. When I asked why the person that installed the new slabs, by the way he dropped the operating door during the installation, I was told he was there to install them not inspect them.

I have now hired an independent contractor to inspect the doors and correct them if needed. I am also going to post this on every blog site I can to warn other unsuspecting consumers of this shoddy product. It looks good but is not good quality.

TRUSSVILLE, ALABAMA -- My contractor recommended the Feather River brand door. We chose the Chocolate Mahogany Woodgrain Home Depot SKU#0000-806-449, Slab Only. No frame as it was a replacement for our old wood door. My entry way gets lots of rain, and lots of sun from the West. The only surprise I had was Home Depot did not carry any of the doors in stock or any color samples. They only carried Masonite doors. Feather River was Special Order only. My contractor contacted Feather River and they sent samples to him. I did not like the looks nor finish of the Masonite doors compared to the fiberglass samples from Feather River.

After two weeks as promised the door arrived for pick up. I removed the door from the carton in the store and inspected it. The finish was truly amazing. It looks like real Mahogany. Heavy like a wood door. The contractor asked me to order it not pre drilled for entry handle or lock. It came pre milled for hinges. It also came with weather strip on the bottom of the door.

My contractor said he had installed Feather River doors before but this particular door was really striking and the finish amazed him. He did have to router for new hinges as he had suspected due to a long shot of matching up to the 18 year old wood door. The door has been up for a few months now and still appears to be excellent. We have had many compliments on the door and no one can believe it is fiberglass.

My warranty states "Lifetime". I am not sure why some people that has rated the doors indicate the warranty has changed to one year. If you have a paper in your possession, and receipt of purchase they can't change the warranty on you. Keep pressing if they try! I have had this experience with other products. Having my warranty paper that came with the unit and the sales receipt has made me a winner every time.

It is my opinion part of the issues we.... consumers have is not having a product installed and checked by a professional. Someone that is experienced as my installer was and someone that has a relationship with the seller, in my case Home Depot.

I believe if there is a problem going forward my contractor will be able to help me get it resolved as he has a personal relationship with the seller he buys a lot of remodeling material from on an annual basis and has personal relationships with the manager and store specialists. I would order another Feather River door for another entryway if I need one. I know folks typically only write a review if they have a problem but I like to do both, report bad and good experiences.

Despite reading the reviews posted here, we decided to order 3 Feather River Interior Doors from Home Depot in Fall 2010 because I really liked their privacy glass MultiSquare pattern. We ordered two doors primed white that had the MultiSquare Privacy Glass and a primed white bifold door that had matching glass on the top half of the bifold. We discussed the negative reviews extensively with the door salesmen at our local store. They promised to check out the doors before they released the doors to the installers.

After several weeks the doors were brought to our house by the installer who installed the bifold doors in the bathroom first. We assumed the Home Depot door people had checked them first. On the bifold door, there was caulking on the glass that the installers were afraid to remove because it might remove some of the frosting on the glass. There were a few problems with the glass but we were willing to overlook it as I really liked the glass pattern. We decided to look at the full length glass doors outside before proceeding.

How disappointing. Big swirls on the glass, damaged and so visible on both doors! The doors just had cardboard around the edges so it was very easy to see the damages. Home Depot never looked at the doors. We could not install these doors and called the Manager at Home Depot. Home Depot said we could reject the doors and eventually gave us a credit on our card for the doors. What a waste of our time and the installers. They had to reinstall our old linen closet door. Our Home Depot does not look at your doors at the store and depends on you to accept or reject doors at your house!

These doors were supposed to be installed before our bathroom was tiled. We had to just go with the doors we had and will have to find other doors to install after - which is not what we wanted. We were fooled by how nice the doors look in the catalog and what was hanging in the store display. It was a waste of our time ordering them and staying home to have them installed - we have nothing to show for it but aggravation.

TACOMA, WASHINGTON -- Yesterday I posted about a problem I was having with the Feather River front doors I purchased through Home Depot. At the time of the posting I had been told by the Feather River Warranty Department that the warranty on my doors had been voided because the one side was off by ¼”. After hearing this needless to say my blood began to boil.

I systematically went through all of the issues trying to be just factual and unemotional. I also sent a copy of the posting to the manufacturer. I am happy to report that yesterday evening I received a call from a manager at Feather River who informed me that not only will they honor the warranty but they are going to send a complete new replacement unit.

I know this will still cost me a few hundred dollars to have them installed. To be assured that they will be installed per the factory recommendations I am going to pay Home Depot to do the installation. I am extremely pleased that this American manufacturer has stood behind their product and is trying to rectify what was a bad situation.

ALBUQUERQUE, NEW MEXICO -- I have a Fiberglass Feather River French Entry door. These are full glass doors with the blinds inside the glass panels. It is no more than 5 years old. First thing we noticed was the finish peeling off. We called Feather River to see if there was any warranty against this. We were told there is not, and they offered instructions on how to refinish them ourselves.

This past weekend we installed a storm door with low E glass hoping to protect the doors after we refinished them. During this process we discovered that the fiberglass panel on one of the doors was coming loose. This was the working door. Upon further inspection we discovered that the same thing was happening on the stationary door. And not only that, but the trim that holds the glass in place was also loose. The screw holes on the opposite side are rotted and there is no way to fix this. We talked to Home Depot about this and they offered their sincere apologies and nothing more. Our only choice is to replace the doors, jambs and everything.

These doors face east so they are somewhat exposed to the sun in the morning but not all day. We also live at high altitude, around 7000 ft. so the sun is a bit more intense. But this kind of thing should not happen to any door in any location. There is another steel entry door on the same side of the house that is over 10 years old and no problem with it. We are replacing these Feather Rivers with the same type of steel door. Bottom line is that if you have to replace a door with any sun exposure, don't buy Feather River.

LACEY TOWNSHIP, NEW JERSEY -- My $4000.00 Fiberglass front door from Feather River and bought at Home Depot has been problem since I have had it installed. The first year the glass and sidelights leaked water with rains. The covers for inside screws didn't fit into the holes either. Had a horrible fix it man come out, very unprofessional, sent by the company. Another couple of rains and water still coming in all over my kitchen floor. Had to put down towels around the door whenever it rained hard.

I sent pictures in to company of the door leaking. They sent out another repairman. He replaced frames and showed me that the last repairman never caulked the windows under the frames and that is why water was coming in. We also discovered that the wood jam is now rotting in places and mold is growing on the bottom of the jam where it had been getting wet forever (over two years now).

I have a claim in again but the manager says my door isn't under warranty due to the jam not having been caulked on the outside. The door has been caulked with clear seal from the time it was installed. They don't think that the previous problems caused the damage to the door? Seriously? I have many general contractor clients and construction workers to tell about my complaints on this company's way of handling product defects. If it's not taken care of then I will pass on my experience to them.