GRAND RAPIDS, MICHIGAN -- I purchased a Maytag 10,000 BTU air conditioner that failed the start of the second season I used it. I took it to my local Maytag dealer that is very near my home. I was told that they could not service Maytag air conditioners because they are not made by Maytag and Maytag will not supply parts or reimbursement for the repairs. It seems that this is a Fedders unit that is labeled a Maytag. It shows the famous Maytag repairman on the box, so I think we could assume that it would be serviced by Maytag.
I called the 800 number for Maytag and it was answered by Fedders customer service, who arranged an appointment with the local repair center for Fedders. This unit has an in home service warranty that the repairman told me could not be done since he had no parts with him and Fedders usually took weeks to send. He took my one year old unit that was clean, dent and scratch free and tossed it on it's end in the front seat of his van and left for his shop. After several days I called to see how he was progressing and was told he still had no parts. Two weeks later it was returned to me. As he left I noticed that it was dirty, scratched up, dented and had paint missing. The rear protective grill was missing, the cooling fins were mashed from being thrown on his seat, screws were not replaced in the cabinet and the slide out curtain was broken. When I plugged it in, it started shaking bad and blowing pieces of foam out the vents. I called Fedders and reported the problem and they wanted to have the same repairman pick it up again, I refused since he had damaged it so bad the first time. I found he was the only service center in my area (Grand Rapids, Michigan) and no one else could repair it.
I removed the cabinet to see why it was shaking so bad and found a large radiator clamp had been used to hold the fan on the motor shaft and the foam ducting had been broken up and not replaced. He had also torn out most of the cabinet insulation and had not replaced it and the new capacitor he had replaced was spliced in with the old one and was laying loose in the bottom of the unit where water collects, a real safety hazard.
I was getting nowhere with Fedders replacing my severely damaged unit until I sent a picture of the repairs. I was told they would be sending a replacement ASAP. I waited a total of six weeks, four weeks after being told it was shipped before it arrived. In waited so long that I had to purchase a new unit to cool my house while they took all that time jerking me around. This is what they call in home service. Do not buy a Maytag or Fedders air conditioner and think you will have an easy repair if it fails, and the Maytag repairman has nothing to do with these units.
Unfortunately for America, we live in an age where Government and Business can conduct fraud and theft without being held accountable. It is almost universal that manufacturers produces inferior products made with the cheapest materials and labor. This is then sold to the American public who then is at a total loss when trying to get the company to replace/repair the product. Consumer advocates and governmental agencies, who claim to be on the side of the consumer are impotent and incompetent at best. Companies, stores and businesses no longer care about the customer. You walk into Walmart, take an item to the register and you are confronted by a teenager who can not add, or he/she will inform you that they are closing their register because of a "break". Store employees count your change out, usually silently, to themselves and then just thrusts the money into your hand, where now you have to stand and recount the change. But it they are given a handful of change, they cry out "You expect me to count all that change?"
Recently we bought a Fedders room air conditioner (Model Number A3X05F2E-A / Serial No. CT 105216 085Y). Walmart (of Westminster, Carroll County, Maryland) did not have any in stock so we had to order it online through Walmart. We then had to go to the store and pick it up. This was an adventure all its own. Went to the back of the store where the item was to be picked up (at the counter where layaways used to be) and pushed the service button several times. Several employees came through and just kept ongoing until finally one of them was stopped and asked to help. We bought this at the end of March '08, but did not install it until the other night (May 27th). The little accordion style plastic curtain was to fit down through a series of metal tracks. It was so tight to start with and when trying to thread it through, the metal tracks just ripped the plastic curtain rendering it useless. We contacted Walmart and was kept on the phone for a half hour only to be told that they would not except it as a return since it was over 45 days since it was purchased. We bought it March 24, 2008 and called them about the problem on May 26 2008.
Next stop - placed a call to the number provided within the air conditioner, but was told that they no longer honor their warranty!!! But was told we could purchase the part for $18. 30 plus about $10.00 for shipping and handling. That is nearly $30.00 for a plastic part! The air conditioner itself was around $100.00. So we are paying nearly a third of the item's value (new).
This particular air conditioner is one of the most inferior designed products from a company that used to be proud of their name - Fedders. Of course, they don't care about you or me, they care only about how much they can steal from the economy. Unfortunately, craftsmanship, is a word that should be eliminated from our vocabulary, it certainly has been from practice! Customer satisfaction should also be done away with. Oh, yeah it already has - just visit your local Walmart!!!
LAKE WORTH, DELAWARE -- I have a Maytag (Fedders) air conditioner that is not working, it is still under the five year warranty. It broke less than its first year.I have emailed maytag six times and called them by phone numerous times the past two months. They keep telling me that they are trying to find someone to repair it and waiting for an email from the regional manager, and they told me once that they would send me a new one. Two of my emails states they will contact me, they have never contacted me until today and the person who called was so confused! They promise to call back with an answer, but the person called today had no idea. I bought this product a no good warranty. Any suggestions??? I will never, never, in my life buy a Maytag or Fedders products. This is so unbelievable poor service, really NO service!!!!!
Brand new unit sent to me
I bought a Fedders condenser unit and had it installed by Elite in Lakewood NJ. The unit was a lemon and never worked properly. I tried calling Fedders to have the condenser replaced but they told me that they will not honor any warranties. Stay away! for the following reasons.
1) the quality of the parts is low to terrible.
2) They will not replace faulty parts.
3) They are really not nice on the phone when you try to speak to someone.
Buy another brand for sure!!!
STATEN ISLAND, NEW YORK -- I purchased a Fedders 2400 btu room air conditioner in 2005. Since using this air conditioner, it shoots ice from the grill. I called this company and they promise to have a technician call me about this problem. No one called the air conditioner has only been used 2 summers since I purchased it on Sept 19, 2005. It doesn't cool my house and continually shoots ice. This air conditioner is installed in my dining room and when company is there for dinner, they get hit with ice shooting from this air conditioner. The company does nothing and doesn't answer your inquiry.
Now I'm getting in touch with the better business bureau to report them. Don't ever buy anything from Fedders, their service stinks.