NY, NEW YORK -- I plan to ship over 35 boxes FedEx Ground. So far 8 reps have told me FedEx will NOT pick up from my residence, that I have to drop off the packages, and 6 reps have told me FedEx WILL pick up, all I need to do is "call FedEx" (and pay $2.30 per box according to one rep).
I was given an address to drop off the packages, 621 West 48th Street in NYC at 11th Avenue. I went to that location to check out the drop-off situation so I could advise my movers and there is no FedEx office there. An area businessman told me the office was around the corner on 49th Street, and yes there is one there.
There I was told me they didn't have a phone number, and before I could drop anything off I would have to call the main number ahead of time to let the office know the packages were arriving at the 49th Street location. They also told me a barcode had to be on all of the boxes when I dropped them off, even though it is a FedEx drop point and some might go differently than FedEx Ground.
Wondering what might be my next surprise I called the main number to ask about the requirement to call them and was told by the rep who answered that they didn't notify offices ahead of time about shipments, and just to drop them off. I didn't dare ask about the requirement to have the barcode or FedEx label already on the packages - just do it as requested and let them change it if necessary seems the safest route.
On this site I read about a Sony laptop being stolen and the advice to get a receipt for packages dropped off. Good idea. But I'd like to add that at least one rep has told me that unless you insure a package FedEx won't pay over $100 reimbursement, whether you have proof or not that it didn't arrive. Why don't I switch now to UPS and just redo all the labels? Because I'm not that sure UPS is any better.
NAPLES, FLORIDA -- I paid almost $200 for an item and FedEx Ground never ever attempted delivery. They claim they attempted delivery on the 28th of November at 8:23 pm. My mother and brother were home with 2 large dogs that go nuts if someone even attempts to come near the house. I called FedEx Ground within 15 minutes of the supposed attempt and asked them to call the driver and let him know he made a mistake. They told me they had no way to contact the driver (yeah right) and they would notify them in the morning. I gave them my cell number for the driver, left a note on the door stating to KNOCK LOUD.
The next day they updated the tracking info as delivered, no signature requested. I again called within 10 minutes of the tracking update and informed them I never received it. Once again 2 people in the house with 2 dogs at time of supposed delivery. Not only that, my brother was actually in the driveway when they say they delivered. I know because I was on the phone with him. Since then I made multiple calls to FedEx Ground and was told they would call back which never came.
I called the police after 48 hours of customer No-Service and reported the package stolen by the driver. They tried to give the officer the run around at the local delivery office until she sternly informed them to get a manager asap or she would be in their office with an obstruction warrant. LOL. I have notified the Better Business Bureau as well. I notified the shipper of the problem and they filed a Shipper Claim over 2 weeks ago. To this day I am without my birthday present. My mother is out $200 for NOTHING!!!
The Shipper will end up having to either forfeit my future business with them or credit the purchase. Never use this company for shipping and notify your business contacts to ship with a different shipper or lose your business. Companies like this should be prosecuted to the fullest extent of the law and have their business licenses yanked when they act like this. I advise everyone to call your local police to file a report with their fraud department. They might try to talk you out of it. But I can assure you after they read all the complaints here they will be happy to go after them.
I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work, today, to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drive up my road, turn around in the circle and drive right past me, no stopping. I called customer service concerned that this may have been the driver with my package, the agent said not to worry it should arrive shortly. I checked the tracking online multiple times and ended up seeing the driver said I was not home.
So I called back. The customer service agent was polite and did everything she could. She ended up transferring me to the local office where I spoke with another woman who said she knows the driver and he is not that kind of a person. So I guess that makes me a liar. Apparently the driver called in saying that he stopped and has a door tag number and cannot come back. A door tag number says nothing about the driver's activity, only that he scanned a piece of paper. So basically I paid FedEx to deliver a package to me, I lost an entire day's pay (and wasted hours watching for him), and ended up just being frustrated and upset.
SAN FRANCISCO, CALIFORNIA -- I have been tracking my package delivery on the web. As today was the estimated delivery date, I stayed home to accept and sign for the package. Later on in the afternoon, while I was still anxiously awaiting delivery, I checked the website--at 12:50 PM it showed "delivery exception", "customer not available." I have been home all day; no one rang my buzzer.
I checked my front entrance and no door tag was left. I called FedEx to verify they had the correct address; the address they had was error-free. Though it was only about 5:15 PM when I called, I was told the package could not be held for pick-up the next day. I will not be home tomorrow (Saturday) and, as FedEx Ground does not deliver on Sundays or Mondays, I will have to wait at least an additional four days for my package. I have had no issues with UPS, USPS or DHL. In the future I will not order products from merchants who use FedEx Ground.
FedEx has been carrying around 2 packages for 4 days. I called to speak with a customer representative and was flat-out lied to not once but three times. I was told that ground would deliver on Sunday and on Monday (even though Monday was President's Day) "because they are so behind in deliveries". On Tuesday called twice. Was told at 6:30 P.M. that they were making deliveries till 9:00 P.M. and I called at 8:50 P.M. Was told that they would deliver my 2 packages as late as 9:30 P.M. I keep getting "Delivery Exempt" & "Delivery was attempted".
I live on a main road and there was no snow or ice to keep this driver from delivering. The driver made a delivery to the local school and I only live 1 1/2 mile from the school on the same road. I know I live in a rural area but I should get the same service as a person who lives in a town. I always get better service from UPS. From now on I will request and pay more for UPS when I know the company will be using FedEx.
PITTSTON, PENNSYLVANIA -- I was an independent contractor for FedEx ground. I have recently sold the route. Reason for post is I saw firsthand. How FEDEX management's only concern is to get the packages out of the building. What I mean is as soon as the packages are on the outbound trucks they become the sole responsibility of that contractor. That means your "package" is being handled by a driver who is working for a contractor making $75-$100 a day working in excess of 10 hrs a day.
Here is an example of the service you might receive. Sanofi - Pasteur is a shipper who uses FedEx ground (Pittston PA Armstrong rd.) a "driver" did not want to return to the terminal in Pittston PA with packages that he did not deliver. For fear of being reprimanded by management. So this driver scanned all of the packages as delivered, placed them in a bag, and hid them outside behind a rock near the terminal. These packages were later found and it was brought to the attention of management. Oddly this driver is still employed with FEDEX. They preach "integrity" is there #1 priority. Really?
Don't ever use FedEx ground for any service. They are unreliable and they have the meanest customer service representatives. Although I told the customer service several times that the delivery address is business, they allegedly tried to deliver the package at 9:30 P.M. twice. In fact, the other day I received a phone call from a woman named ** from FedEx and she told me that I will receive the package before 5 P.M. Guess what, the driver never showed up. I waited for the package for 7 seven days. Finally I gave up. Don't ever use FedEx ground.
I ordered a large shipment of candles that were shipped on 5/24/06 FedEx Ground Home Delivery. As of the date of shipping the estimated delivery date was 5/27/06 (Saturday). On 12am on Saturday it shows as leaving GA (I'm in FL)... and that's the last the tracking shows.
Since then I've called FedEx a few times with absolutely no help. The only thing they can tell me is exactly what I already see on the tracking info which still leaves me at "Where is my package??" If you notice as of today 5/30 not only has there been no updates, they've also removed the estimated delivery date of 5/27/06 and there is NO estimated delivery.
When I called on Saturday I was told by the guy I spoke with that it was in FL. When I called today the guy I spoke with said it's on its way to FL (going by the tracking). I'm expecting the tracking to be "adjusted" Each time I've called the support comments "this is ground home delivery..." like "WHY ARE YOU CALLING???" And every time I think... WHY ARE YOU OFFERING THE SERVICE???
I can't fathom why FedEx is having such a hard time with this. UPS has never complained about a service they offer, and they live up to their name. FedEx on the other hand seems to offer it in competition, but doesn't really want to be bothered by it.
I don't know about everyone else, but for me - I believe if FedEx actually told people what their Home Delivery really entitled you to (which I believe should be the same standard as every other service) they would lose a lot of their business to UPS which offers the same service on a higher and more reliable level.