I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work, today, to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drive up my road, turn around in the circle and drive right past me, no stopping. I called customer service concerned that this may have been the driver with my package, the agent said not to worry it should arrive shortly. I checked the tracking online multiple times and ended up seeing the driver said I was not home.
So I called back. The customer service agent was polite and did everything she could. She ended up transferring me to the local office where I spoke with another woman who said she knows the driver and he is not that kind of a person. So I guess that makes me a liar. Apparently the driver called in saying that he stopped and has a door tag number and cannot come back. A door tag number says nothing about the driver's activity, only that he scanned a piece of paper. So basically I paid FedEx to deliver a package to me, I lost an entire day's pay (and wasted hours watching for him), and ended up just being frustrated and upset.
SAN FRANCISCO, CALIFORNIA -- I have been tracking my package delivery on the web. As today was the estimated delivery date, I stayed home to accept and sign for the package. Later on in the afternoon, while I was still anxiously awaiting delivery, I checked the website--at 12:50 PM it showed "delivery exception", "customer not available." I have been home all day; no one rang my buzzer.
I checked my front entrance and no door tag was left. I called FedEx to verify they had the correct address; the address they had was error-free. Though it was only about 5:15 PM when I called, I was told the package could not be held for pick-up the next day. I will not be home tomorrow (Saturday) and, as FedEx Ground does not deliver on Sundays or Mondays, I will have to wait at least an additional four days for my package. I have had no issues with UPS, USPS or DHL. In the future I will not order products from merchants who use FedEx Ground.
FedEx has been carrying around 2 packages for 4 days. I called to speak with a customer representative and was flat-out lied to not once but three times. I was told that ground would deliver on Sunday and on Monday (even though Monday was President's Day) "because they are so behind in deliveries". On Tuesday called twice. Was told at 6:30 P.M. that they were making deliveries till 9:00 P.M. and I called at 8:50 P.M. Was told that they would deliver my 2 packages as late as 9:30 P.M. I keep getting "Delivery Exempt" & "Delivery was attempted".
I live on a main road and there was no snow or ice to keep this driver from delivering. The driver made a delivery to the local school and I only live 1 1/2 mile from the school on the same road. I know I live in a rural area but I should get the same service as a person who lives in a town. I always get better service from UPS. From now on I will request and pay more for UPS when I know the company will be using FedEx.
PITTSTON, PENNSYLVANIA -- I was an independent contractor for FedEx ground. I have recently sold the route. Reason for post is I saw firsthand. How FEDEX management's only concern is to get the packages out of the building. What I mean is as soon as the packages are on the outbound trucks they become the sole responsibility of that contractor. That means your "package" is being handled by a driver who is working for a contractor making $75-$100 a day working in excess of 10 hrs a day.
Here is an example of the service you might receive. Sanofi - Pasteur is a shipper who uses FedEx ground (Pittston PA Armstrong rd.) a "driver" did not want to return to the terminal in Pittston PA with packages that he did not deliver. For fear of being reprimanded by management. So this driver scanned all of the packages as delivered, placed them in a bag, and hid them outside behind a rock near the terminal. These packages were later found and it was brought to the attention of management. Oddly this driver is still employed with FEDEX. They preach "integrity" is there #1 priority. Really?
Don't ever use FedEx ground for any service. They are unreliable and they have the meanest customer service representatives. Although I told the customer service several times that the delivery address is business, they allegedly tried to deliver the package at 9:30 P.M. twice. In fact, the other day I received a phone call from a woman named ** from FedEx and she told me that I will receive the package before 5 P.M. Guess what, the driver never showed up. I waited for the package for 7 seven days. Finally I gave up. Don't ever use FedEx ground.
I ordered a large shipment of candles that were shipped on 5/24/06 FedEx Ground Home Delivery. As of the date of shipping the estimated delivery date was 5/27/06 (Saturday). On 12am on Saturday it shows as leaving GA (I'm in FL)... and that's the last the tracking shows.
Since then I've called FedEx a few times with absolutely no help. The only thing they can tell me is exactly what I already see on the tracking info which still leaves me at "Where is my package??" If you notice as of today 5/30 not only has there been no updates, they've also removed the estimated delivery date of 5/27/06 and there is NO estimated delivery.
When I called on Saturday I was told by the guy I spoke with that it was in FL. When I called today the guy I spoke with said it's on its way to FL (going by the tracking). I'm expecting the tracking to be "adjusted" Each time I've called the support comments "this is ground home delivery..." like "WHY ARE YOU CALLING???" And every time I think... WHY ARE YOU OFFERING THE SERVICE???
I can't fathom why FedEx is having such a hard time with this. UPS has never complained about a service they offer, and they live up to their name. FedEx on the other hand seems to offer it in competition, but doesn't really want to be bothered by it.
I don't know about everyone else, but for me - I believe if FedEx actually told people what their Home Delivery really entitled you to (which I believe should be the same standard as every other service) they would lose a lot of their business to UPS which offers the same service on a higher and more reliable level.
KEY WEST, FLORIDA -- I have a complaint against Federal Express Ground and its local agent, the “Key West Mail Room.” On March 7, 2005 at the end of my vacation I gave a package containing my exercise shoes and clothes to the “Key West Mail Room” at 1075 Duval Square, Suite C 21, Key West, Florida, 33040-3188 for them to send to my home.
I paid them about $17.16 for Federal Express. Even though my exercise shoes, clothes, and carrying bag are worth about $175 new, I told them that because they were used the value was about $100. When I arrived home the package had not arrived. I used the Fed Ex tracking service to learn that as of Mar 11, 2005 4:42 AM the package was on a FedEx vehicle for delivery.
After a few more days I contacted FedEx and asked them to check to see if my package was still on the truck. Instead of finding my package, they told me to file a claim with the “Key West Mail Room.” After a few phone calls to Key West, I was then told by them to file a claim on-line with FedEx.
FedEx assigned me a case number. Since then they have insisted that I produce the original invoices, for my clothes, shoes and bags. This must be a joke. I don't think the FedEx corporate big shots have original invoices for their $3,000 suits and $300 neckties. I am sure that they do not have original invoices for their $2 boxer shorts. If this is not a joke, it is a scam to keep people from filing legitimate claims. I wonder how many consumers have been discouraged from filing a claim by this tactic. Are there enough to support a class action suit?
PHILADELPHIA, PENNSYLVANIA -- Once again FedEx has highly disappointed me. I once sang your praise and recommended you over the sluggish service of the USPS and the abysmal package-squashing UPS. It was once a pleasure to be able to run around the corner and pick up a package which I had missed that day. With UPS you had to call and arrange for pickup the next day.
But things have certainly changed for the worse. Last Thursday I had a package shipped from NY to Phila. The shipper used your Home shipping service (Ground) I am guessing to insure the package could be delivered on Sat. if indeed Friday's proposed delivery date was missed. I was assured that the package would be delivered on Fri., March 11 as was also stated on the FedEx tracking site. Friday came and went without delivery. Sat. morning I called FedEx asking about the package and was told they didn't know why it hadn't been delivered but would certainly guarantee it would arrive that day since Home delivery service is available on Sat. and I should wait until 8pm.
Sat. came and went with no delivery again. Today I learn there is NO Mon. delivery with this service and I have to wait until Tuesday now and CANNOT pick up the package myself. Now, mind you, I could have driven the 90-min. and picked it up myself. This is how absurd this scenario is.
I do not know what has happened to your company in the past several years but it is not the same courier I used to know and enjoy using. This is not the first time FedEx has dropped the ball and sadly has forced me back into using UPS and the Post Office. At least they can keep a somewhat tight schedule. Shame on you FedEx. You are stealing people's money and costing them valuable time. Five days for a package to travel less than 100 miles is inexcusable and totally unacceptable.