FedEx Corporation FedEx Ground - Page 2

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Fed Ex dishes rural customers
Posted by on
Fed Ex has been carrying around 2 packages for 4 days. I called to speak with a customer representative and was flat-out lied to not once but three time. I was told that ground would deliver on Sunday and on Monday(even through Monday was President's Day)"because they are so behind in deliveries" on Tuesday called twice was told at 6:30 P.M. that they were making deliverys til 9:00 P.M. and I called at 8:50 P.M. was told that they would deliver my 2 packages as late as 9:30 P.M. I keep getting "Delivery Exempt" & "Delivery was attempted". I live on a main road and there was no snow or ice to keep this driver from delivering. The driver made a delivery to the local school and I only live 1 1/2 mile from the school on the same road. I know I live in a rural area but I should get the same service as a person who lives in a town. I always get better service from UPS. From now on I will request and pay more for UPS when I know the company will be using Fed EX.
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tnchuck100 on 02/17/2010:
Most delivery problems, be it UPS or FedEx, are usually local issues. Without knowing where this took place it is not of much help. (NH)
Anonymous on 02/17/2010:
And how do you know your package was the same truck as the school delivery?
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Never Use Fed Ex Ground
Posted by on
PITTSTON, PENNSYLVANIA -- I was an independent contractor for Fed ex ground. I have recently sold the route. Reason for post is I saw firsthand. How FED EX management's only concern is to get the packages out of the building. What I mean is as soon as the packages are on the outbound trucks. They become the sole responsibility of that contractor. That means your "package" is being handled by a driver who is working for a contractor. Making $75-$100 a day. Working in excess of 10hrs a day. Here is an example of the service you might receive. Sanofi - Pasteur is a shipper who uses fed ex ground (Pittston Pa. Armstrong rd.) a"driver"did not want to return to the terminal in Pittston pa. with packages that he did not deliver. For fear of being reprimanded by management. So this driver scanned all of the packages as delivered placed them in a bag and hid them outside behind a rock near the terminal.

These packages were later found and it was brought to the attention of management. Oddly this driver is still employed with FED EX. They preach "integrity" is there #1 priority. Really?
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warddw1526 on 10/14/2009:
So I should not use Fed-Ex because one employee in a company of thousands, did not do his job? That employee was negligent in their duties. He should be responsible for doing his job.
redmx3racer on 10/14/2009:
I use Fed Ex daily, and have only had 1 or 2 problems. If I don't use FED Ex-who then? UPS? They probably have the same or similar system. I worked for the USPS 1 summer and could tell you stories too. But I would never say don't use them. Because the "stories" are a small percent of the big picture.
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How can FedEx Ground Screw You
Posted by on
SAN FRANCISCO, CALIFORNIA -- I have been tracking my package delivery on the Web. As today was the estimated delivery date, I stayed home to accept and sign for the package. Later on in the afternoon, while I was still anxiously awaiting delivery, I checked the website--at 12:50 PM it showed "delivery exception", "customer not available." I have been home all day; no one rang my buzzer. I checked my front entrance and no door tag was left. I called FedEx to verify they had the correct address; the address they had was error-free. Though it was only about 5:15 PM when I called, I was told the package could not be held for pick-up the next day. I will not be home tomorrow (Saturday) and, as FedEx Ground does not deliver on Sundays or Mondays, I will have to wait at least an additional four days for my package.

I have had no issues with UPS, USPS or DHL. In the future I will not order products from merchants who use FedEx Ground.
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steve101 on 10/06/2007:
Getting rid of a landline does present some disadvantages.
Anonymous on 10/06/2007:
I think your experience proves that all the carriers have problems at one time or another--unfortunately. I've had similar problems with DHL and the USPS (in CT only). We're stuck with the USPS for mail, but I have had good success with UPS and FedEx. It is very frustrating when it happens and I hope you get your package soon. Thanks for the post.
WhineX on 10/06/2007:
It's frustrating to want something and not have it show up, but unless the package was shipped with guaranteed service (like, Next Day) the term "estimated delivery date" is what counts. They never guaranteed that it would be delivered that particular day.
killerklown on 10/06/2007:
Don't worry, you'll get your porn...
sdc on 12/05/2007:
Yup, same problem here. My DELL computer has been in a Fedex station 45 minutes away from its final destination for 2 f***in' days!!! WTF???
jRon on 05/20/2008:
FedEx Ground and Home Delivery are 5-7 day delivery services. The tracking option is a major problem in the sense that it causes customers to demand expedited delivery without understanding the logistics involved with handling 12,000+ packages a day. If it takes longer than a week, start complaining. Otherwise pay for Express.
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THEFT of package by DRIVER!!!
Posted by on
NAPLES, FLORIDA -- I paid almost $200 for an item and Fed EX Ground never ever attempted delivery. They claim they attempted delivery on the 28th of November at 8:23pm. My mother and brother were home with 2 large dogs that go nuts if someone even attempts to come near the house. I called Fed Ex Ground within 15 minutes of the supposed attempt and asked them to call the driver and let him know he made a mistake. They told me they had no way to contact the driver (yeah right) and they would notify them in the morning. I gave them my cell number for the driver, left a note on the door stating to KNOCK LOUD. The next day they updated the tracking info as delivered, no signature requested. I again called within 10 minutes of the tracking update and informed them I never received it. Once again 2 people in the house with 2 dogs at time of supposed delivery. Not only that, my brother was actually in the driveway when they say they delivered. I know because I was on the phone with him. Since then I made multiple calls to Fed Ex Ground and was told they would call back which never came. I called the police after 48 hours of customer No-Service and reported the package stolen by the driver. They tried to give the officer the run around at the local delivery office until she stearnly informed them to get a manager asap or she would be in their office with an obstruction warrant. LOL. I have notified the Better Business Bureau as well. I notified the shipper of the problem and they filed a Shipper Claim over 2 weeks ago. To this day I am without my birthday present, my mother is out $200 for NOTHING!!! The Shipper will end up having to either forfeit my future business with them or credit the purchase. Never use this company for shipping and notify your business contacts to ship with a different shipper or lose your business. Companies like this should be prosecuted to the fullest extent of the law and have their business licenses yanked when they act like this. I advise everyone to call your local police to file a report with their fraud department. They might try to talk you out of it. but I can assure you after they read all the complaints here they will be happy to go after them.
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rah332 on 12/18/2006:
I had something like that happen to me. they said they delivered it. I was home and there was no package. the driver delivered it to another address. since that person wasn't home, he left it on their back porch. it took some leg work, but I finally got it back. sorry for your troubles, but I hope you had a nice b day.
Bababooey on 12/18/2006:
I don't think that the driver stole your package. Either someone else stole it, ot it was lost. Why would the driver risk his job by stealing an item worth less than $200?
Anonymous on 12/18/2006:
I agree maybe the driver left it at the wrong address? Can you find out the address they had on the delevery sheet? I hope you had a good b day anyway
Wamphry on 12/18/2006:
I verified the address with Fed Ex after they said no one was home the first time. The package was on the vehicle to be delivered, it never arrived and the driver never even came to the house. It's been 3 weeks and nothing from Fed Ex. I work for the phone company and I have a GPS enabled laptop with a cell phone. You think they could join us in the present or maybe they like it in the dark ages. Theres no excuse for bad service. Even if the driver dropped it at the wrong address it's still fraud because you paid for a service and that service was never completed.
Anonymous on 12/19/2006:
Wamphry you could turn off the drivers phone? lol sorry I had to say that. I do however agree with you theres no excuse for bad service. The driver should at least know where he droped the package.
Shakra on 12/19/2006:
How did you know that there was an attempt to deliver without a notice placed on the door? Two times you said that you called within minutes of the attempt. Not following here. Plus, you can go to the FedEx office and pick up your packages.
Wamphry on 12/19/2006:
To Shakra: I know no attempt was made because I was checking the tracking every 15 minutes. Windows were open FL, Dogs in the house, Two people there waiting. Come on. They never attempted at my house.
To JayD: Do you really think just one person gave crappy service. I was promised call backs by no less than 4 people and 3 managers. None ever called. This was at the local and national level. What do you care anyway, do you work for Fed Ex. All of your comments make me out to be the person in the wrong. AS PER THE TRACKING THE DRIVER WAS RESPONSIBLE FOR THAT PACKAGE. PERIOD. THE COMPANY (FED EX) WAS RESPONSIBLE FOR RECTIFYING THE PROBLEM. If the driver delivered it somewhere else then where is it and why will they not take responsibility for losing it. Had they done that, this post would not be here.
Shakra on 12/19/2006:
No insurance? Did you go to the FedEx office?
Wamphry on 12/20/2006:
The package is not at the fed ex office. I called and they claim it was delivered. There was no offer for insurance with the company I bought the product from. Also it's fed ex ground, no office just a shipping yard an hour away.
Shakra on 12/21/2006:
I'm plum out of ideas, Wamphry. Good luck with it all. Let us know if you get it resolved and how.
silverarcher1201 on 01/02/2007:
I have had the same experience. My parents shipped me an overnight box of my Christmas gifts and I never received it. At the time, they say it was delivered, my roommate was at home and would have brought my box to my room for me. My roommate said no one rang the doorbell and I got home 4 hours later. Fed-Ex claims the box was left at the door, I live in San Fran and we have a gate then a door. The driver claims he left it by the meter box, so he would have had to come in the gate, which he could have done by ringing the doorbell. Our neighbors are friendly and we all look out for each others packages. I did not have this problem with the packages UPS delivered though. UPS had my packages in the gate next to my mailbox. I don't know if someone in sorting was stealing during the holidays or if the driver lost the package,but it's ashamed I will never get the gifts my parents picked out for me.
Wamphry on 01/02/2007:
I ended up getting a refund from the company I ordered from. They got no response from Fed Ex Ground when they filed a claim either. I filed a complaint with the Better Business Bureau and fed ex responded to them saying no claim was filed. Very convenient that that went missing too. I then promptly found the same Item on Ebay that used UPS for a shipper. I received the package the next day as ordered with no hassle whatsoever. GO BROWN!!!! Yay!!!!
tiredmom21 on 09/25/2007:
Wamphry, I could have written your experiences, as I have had all of those...I decided to give them another try this week, and paid a $29.95 overnight delivery of a very important package (was supposed to get it today by 3pm) Checked all day on the tracking status, and it just said "at local Fed-ex facility" and not on the "vehicle for delivery" like is usually does in the mornings when I am expecting a shipment...Checked again after 3, only to find that shipment arrived after courier was dipatched...I thought it was already there, at the destination facility...So I have been charged the expensive "overnight" fee once again (this happened once before) and once again wrote to see if I could get some kind of refund, or credit, or ? Of course, I never have gotten a reply about that, yet, nor last time...I don't think they do that...Anyway, I still do not have my package, is supposed to arrive tomorrow....wasted a day at home today waiting and waiting...I wish they called customers, instead of us having to check on order status every 15 min...they have our phone #'s. (I have called them numerous times today, only to be told it would be delivered today by 3pm, but I knew it would not)
So anyway, don't know if I will use them again soon...DHL and UPS are the best, and the USPS of course, which I know about very well, as my husband works for them!
take care everyone
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Fedex holding my packages hostage?
Posted by on
BARTLESVILLE, OKLAHOMA -- Fedex has had my package at the local delivery center for over 5 days. It has been 10 days since shipped, but the status keeps showing it is "loaded truck but no attempt made to deliver, scheduled for next day". I have called and called customer service and written emails trying to get this package plus the one they have had for 3 days on the same truck. Customer Service said "don't use Ground...only Express" if you want delivery on time. When they finally attempted to deliver today...status shows "incorrect address". Didn't seem to be a problem from the same people to me 3 weeks ago when FedEx delivered to me! Maybe I moved and didn't know it!! Now they say I have to wait for US mail for a letter from FedEx with a phone # to call them about directions to my house. Of course, they can't give you that number any other way! I'm sure the people who ship with FedEx don't have a clue what is happening on the other end. Give me UPS any day!!!
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CrazyRedHead on 06/17/2006:
Have you tried going to the Fed Ex office??
Anonymous on 06/17/2006:
It's been said that calling and calling again is a fruitless endeavor.
dmjar863 on 06/18/2006:
What are their ransom demands? Make sure you get proof of life before you make the exchange.
Doc J on 06/18/2006:
They'll send a photo of your package on top of a current newspaper, a demand letter formed with letters cut out of magazines, and a piece of the package's bloody address label.
DebtorBasher on 06/20/2006:
I've dealt with FedEx and they always take the phone number of the sender and the phone number for the person it's being sent to...the reason? In case there is a delivery problem and they need to contact either of them for directions....there is a difference between using express for faster service, and having a package sit idle for days...seems to me they are doing this to encourge the more expensive express delivery fees.
Anonymous on 09/16/2009:
Go pick it up.
Anonymous on 09/16/2009:
LadyS, you are making way too much sense with your last suggestion! Cut it out!!
Anonymous on 09/16/2009:
Lol...I always run down to the hub if I miss a delivery.
Anonymous on 09/16/2009:
OMG LadyS, we commenting are on a 3 year old post!
Anonymous on 09/16/2009:
ZZ...Oh gracious lol! I though tis said 09. What a goober I am!
DebtorBasher on 09/16/2009:
Better Late than never! *Snickering and running*
Anonymous on 09/16/2009:
DB, give LadyS a "mark" right now! She lured me onto this old post and therefore she is being rude, disrespectful and bordering on harassment and dogonit, I want something done about it!!!!!!!!
DebtorBasher on 09/16/2009:
Now, Now...she isn't the first lady to lure the Zman to follow her. I'm beginning to think it is you and not them.
Eloise on 09/16/2009:
ZZ would that be a scarlet 'L' for lure?
Anonymous on 09/16/2009:
LMAO! Is it my fault you follow me everywhere? You must not be able to get enough of my rude, crude, and obnoxious advice! :)
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Lost package--refusal to honor the insurance
Posted by on
GAITHERSBURG, MARYLAND -- I shipped a projector from our office in MD to our office in NJ and insured it. It never arrived. I contact FedEx who said they would search for the package but of course it was never found. It made it as far as their warehouse in NJ. I put in a claim and stated that it was insured (although they can see that for themselves) and they denied the claim. The projector was only a few months old and cost us over $1800.00 and now we have nothing. To add fuel to the fire, I just got an invoice charging me for shipping the package and the invoice shows no delivery date! I've contacted FedEx since receiving the letter that states that they can't honor the claim but of course I get nothing but a voicemail and no returns calls.
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Anonymous on 07/07/2005:
That is something you could probably win in a settlement so FedEx would avoid having to go to court over something they probably (and should) lose. So, as a last resort, file against them. Make sure you go through their chain of command first trying to get help.
AZJEM on 07/08/2005:
Just curious why they denied the claim. They knew what was in the package and the amount of insurance that was being purchased didn't they? Why do they seem to think they don't owe you?
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What Ground Delivery??
Posted by on
PHILADELPHIA, PENNSYLVANIA -- I'll just post the email I sent FedEx. It says it all:

Once again FedEx has highly disappointed me. I once sang your praise and recommended you over the sluggish service of the USPS and the abysmal package-squashing UPS. It was once a pleasure to be able to run around the corner and pick up a package which I had missed that day. With UPS you had to call and arrange for pickup the next day.
But things have certainly changed for the worse. Last Thursday I had a package shipped from NY to Phila. The shipper used your Home shipping service (Ground) I am guessing to insure the package could be delivered on Sat. if indeed Friday's proposed delivery date was missed. I was assured that the package would be delivered on Fri., March 11 as was also stated on the FedEx tracking site. Friday came and went without delivery. Sat. morning I called FedEx asking about the package and was told they didn't know why it hadn't been delivered but would certainly guarantee it would arrive that day since Home delivery service is available on Sat. and I should wait until 8pm.
Sat. came and went with no delivery again. Today I learn there is NO Mon. delivery with this service and I have to wait until Tuesday now and CANNOT pick up the package myself. Now, mind you, I could have driven the 90-min. and picked it up myself. This is how absurd this scenario is.
I do not know what has happened to your company in the past several years but it is not the same courier I used to know and enjoy using. This is not the first time FedEx has dropped the ball and sadly has forced me back into using UPS and the Post Office. At least they can keep a somewhat tight schedule. Shame on you FedEx. You are stealing people's money and costing them valuable time. Five days for a package to travel less than 100 miles is inexcusable and totally unacceptable.
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Woeful on 05/14/2005:
I can tell you what the problem is. I recently applied for a job with FedEx home delivery. It is a subcontracted position. Rather than regular employment...well, there you go!
kitchen on 08/31/2007:
I totally agree with you. I have a ground shipment that was supposed to be here 4 days ago, so that means 4 attempts to my home address. I went to the depot this afternoon only to find out it was nicely tucked away on a big truck and it could not be retrieved. So what's with depot pickup then???? And why was it on a truck???? I verified the recipient address and it is accurate, no signature release. My belief...driver incompetence...effin idiots.
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Fedex Ground horror story
Posted on
MCLEAN, VIRGINIA -- This complaint is for Fedex Ground which is separate (and far inferiour as you will see)
operation than Fedex Express. Basically in the heart of all my problems with them is how they organized -
or rather disorganized. Their drivers are contractors who are independent enough so as make their service sloppy,
and undependable; Furthermore their customer service simply sucks.
They have been delivering package to me for nine days now and counting and missed several
pickup attempts with no explanation or refund given. Also the same people have missed two pick-ups in a row - just did not show up with
no explanation given. Be wary of these people - specifically their Alexandria Va location; Managers Ray Smith and Lamont Hinton

Here's is my prediction on the fate of Fedex ground - it will die off which is what will happen if they keep it up.
They wasted my time - a lot of it.

In the future, I won't ever do business with them
Also, I definitely will not recommend Fedex to others.
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Anonymous on 01/28/2003:
could you be anymore vague in your post?
Anonymous on 09/25/2003:
Anonymous on 09/25/2003:
Anonymous on 09/25/2003:
hate to burst your bubble, but FedEx ground is growing at an enormous rate. There putting a huge dent in ups' ground service. There in the process of building a multi billion dollar hub in Florida to handle the load. As far as complaints go, all small package delivery companies have them. I have built a great relationship with the FedEx ground driver, one of the main reasons I quit using ups.
aerofan on 07/28/2004:
I hate to burst YOUR bubble but growth does not give any company an excuse to mistreat their customers. I have been working with Fed Ex off and on for 4 years to ship and deliver for my company. I have had so many problems and they can be so rude and uncaring. I know someone who works at Fed Ex and constantly tells me about how crappy they treat their employees. You have had good experiences - good for you. But myself, and half of my office has had complaints upon complaints. So - you just stay in your nice and unbursted bubble with them. Truth is, a company should continually be aware of the good and bad experiences of their customers.
DaveyC866 on 08/05/2004:
FedEx ground is no different here in NY, my package arrived at a Woodbridge NJ facility, then sent to Newark NJ facility only to be returned to Woodbridge. Then, once in NY, they marked the package as Customer not home, in which I had a FedEx Express neighbor with me all evening as my witness, It doesn't stop there, once again, the next evening, still no package but they now marked it as Future delivery requested, well, it wasn't requested by me. To top it all off, it is now day 6 of a 3-5 day delivery, package loaded onto the truck as of 3am this morning, now the estimated delivery date changed again to tomorrow, bringing it to day 7... I vow never to use FedEx ground again... never had a problem with Fedex express tho'... FedEx ground SUCKS big time!!!!!!!
adiem on 08/24/2004:
They are just horrible - especially with deliveries - I have wasted a few days just waiting for a delivery that finally came the 4th day - and this after multiple phone calls and complaints. Will never, never do business with them.
babette75 on 11/11/2004:
After our latest battle with FedEx, I will have to say that your review was too nice!!! I would understand this happening once, but it has happened seven times now!! The latest goes like this, I needed the package to continue doing business, we are a tattoo studio and the package they kept hostage was gloves! It was shown to be delivered on Tuesday. Tuesday came and went, no gloves. On Wednesday, when I got to the studio, right next to our business hours (1 to 10 p.m.) was a "Sorry we missed you" slip with a time of 10:15 a.m. I called the local FedEx office at 1 p.m. and was assured that the package would be delivered shortly. Four hours later, I'm back on the phone with FedEx, in which I get transferred 3 different times, and then get hung up on. I called back and was told that the local office was trying to reach me, and to please leave my line open. I got off the phone, it rang, I answered, and was hung up on in the first 30 seconds. I waited another 10 minutes, called back and was told that the only time they can deliver in our city is between 10 and 11 a.m. I knew this to be wrong as I have seen the FedEx drivers at a local coffee/truck stop on a daily basis throughout the day. I told Janet at Amarillo this, and was told that I could always drive the 100 mile round trip to pick up my package. (She was serious). Then I was told that I needed to either be at our business at the time the driver would be here, to rearrange my schedule, or to find someone that would accept my package for me. My husband then spoke to the terminal manager in Amarillo, Robert Snyder (sp?), and was told that unless we were at the studio at 10 a.m. on Thursday, we were out of luck. He explained to him that the package was promised that afternoon, and wasn't to be seen anywhere. Robert told him that if the package was that essential to the business, we should shut down for the evening and re-open the next day. Yes, you read that right, Mr. Snyder told us to shut down and lose money due to their mess-up. Next step was higher management, Gail Harris, based in Ohio (not sure what Ohio has to do with Texas, but anyway.....). We were told by her that again, we were essentially out of luck, that at 1 p.m. we never should have been told they would try to redeliver that day. I need to mention in here that the slip that was left on our door did not contain a tracking number, so that with each phone call, we had to go through a big process to even get them to see that yes, we really did have a package coming. After getting off the phone with Ms. Harris, we had been given another # to call and complain, and ended up with a voice mailbox. We left our name and number, and never heard back from them. I also filed a complaint online and have yet to hear anything. Today is Thursday, and it is now 2 p.m. When we left the studio last night, we left a HUGE 2 foot by 3 foot note to the FedEx driver telling him to deliver to our home Thursday morning. The delivery never made it to our house, and yes, there was someone there the whole time. Upon arriving at the studio, we again called the Amarillo office, and were told by DJ that the package was to be delivered around 1 p.m. by a different driver that would still be in our area at that time. (Amazing, I thought they didn't have one here then??) DJ called us back 30 minutes ago and told us that it would be 5:30 or 6:00 p.m. before the package is delivered. So, the wait is on, yet again. This wouldn't be so bad, except as I said earlier, this happens to us ALL THE TIME. On average, it takes us three or four days of run around to get a guaranteed delivery. I will NEVER use FedEx again. I have contacted our supplier and he has agreed to start using UPS to ship our packages, and can't believe how bad this has been. He even contacted FedEx for us, no results.
wranglergcc on 11/20/2004:
I would have to agree. In my experiences with FEDEX Ground 3 out of the 5 shipments were 2-3 days late one even showing a expected delivery on a Sunday! which showed up on the following Wednesday.
Mas on 11/17/2006:
Interesting that I ran into this page. I've been having the worst experience with FedEx ground. Waiting anxiously as FedEx time after time claimed they couldn't find the recipient, I too got in touch with the rude customer service. Trying to stay calm as I've been in the CS business, I actually became the one getting attacked. what kind of world is this, when you give them the buzz # and tell them they can also leave it with the superintendent and 4 times they manage to not find anyone... two of these days I specifically stayed home for this reason. As a first time ground user, I've come to truly hate FedEx. Thank you for ruining my experience.
bubba8000 on 12/03/2007:
Fedex Ground absolutely sucks. In Chattaroy, WA. here is the tpical senario. Order merchandise, get a tracking number and wait for nondelivery. Call Fx Ground days later to get the excuses -- too few packages going that way, too rainy, too Tuesday, too Wendsday, Too Thursday, Too Friday, too lazy, now we'll have to wait till next week. The customer noservice agent cannot/won't give out the local number, or call back with a status. When you Fx ground losers are unemployed, look in the mirror for the cause. When ordering online / by phone, I always check to see who the merchant uses for shipping, if they use Fx ground, I refuse to buy there. This time I forgot to ask, so this latest frustration is partly my fault. This is a typical story from others around here also. Oh yea, did I mention that Fedex ground sucks.
dig it on 10/12/2012:
I saw a this company frist hand they only care about big accouts mangers they act like they don't see things but you have to work there to real see thing you wood not beleve anyone that work and don't work there anymore if you ask they say they got caught stealing or they use drugs that the great FedEx ground when you complian do not give your info to customer service because your del driver will get it and you will recive damge packages time and time again
FedEx Ground Criminal on 01/03/2013:
Ordered high-end DLP projector... tracked and indicated "delivered". Opened case (projector insured for $5K)... got escalated. Seller was going to ship new projector when original shipment was"found". Picked up package to find it already opened and used. Turns out FedEx employee took it home and used it for 3 weeks before getting busted and fired. Apparently was inviting fellow employees over to his house to show off his new projector when one finally turned him in. Idiot got fired, still, totally weak sauce! Guy should have gone to jail IMHO.
Fed Ex Ground Driver on 05/21/2013:
I'm sorry for all the crappy drivers and customer service reps you deal with. I guess I'm one of the few drivers that takes pride in my customer service. I deliver to a tattoo shop on my route that doesn't open til 3 pm and my route runs me through thereby 9 am. I leave them my personal cell phone number to notify me if they have a package coming in, so when the next day rolls around I'll deliver it on the end of my route. If a package comes in torn or damaged I tell the customer and ask them to open the package and check the contents before I leave to make sure they aren't broken or damaged. Most of the damage happens in the warehouse or on the tractor trailers we are just the face of the operation so we catch the crap end of the stick and have to wince and bare the cussing because of it. We also get paid per package delivered, so the morons not delivering a package because they are too lazy apparently don't realize they are not getting paid for that. I do my best to keep my customers happy and know most on a first name basis, but most of our reputation rests on the character of drivers, and sadly sometimes its entrusted in the hands of some of the most moronic people I wouldn't put behind the wheel of a sewer truck. Sorry you all ah such a bad experience but it doesn't reflect the views of all of us drivers.
Anonymous on 05/25/2013:
I agree 100% as an employee working for FedEx Ground in the state of IL. I've never seen nothing like it where these so called wannabe managers don't carry themselves in a professional manner, they don't communicate with other supervisors like they should and they are as less concern about their employees. As employees working for any company we are the main ones keeping the company alive and gainging business. I'm the type of person that does not need recognition from anybody because I can congradulate my own self. But the principle of the matter is lets be equal to all employees, I believe that all these managers need a lot more extra training on how to conduct themselves as managers. In this day and age, I'd rather work for my own self, that way I know it won't be no mess with me. I don't encourage no one to go to work for any FedEx, especially FedEx Ground in IL, the people that run the place are terrible. You might as well be working for McDonalds. To work in a factory is not my cup of tea, and the work load volume that you get in there is rediculus and the managers do not send you help, you have to ask can you get some help. Like I said they work you too hard for that little bit of chump change that you collect every week, if you want to call that a "PayCheck." To me it's not worth it!
Scott on 07/21/2013:
Fed ex ground is the worst! Period! I had a choice between UPS and Fed Ex ground. I was stupid enough to pick FedEx ground! never again will I make that mistake and I hope you don't either! I ordered flyers for a meeting I was having, I paid the quick print surcharge and the printer had the flyers ready to ship from NJ to CT on Wednesday afternoon. Fed Ex and UPS both show 1 day service from NJ to CT. I thought to myself, I'm flying out at 6 AM Monday, so I should have these Thurs no problem, right? Wrong! The printer gave me a tracking # and I was all set, just sit back, relax and get ready for my meeting! Well Thursday afternoon came and my flyers did not arrive, I tracked it and it showed nothing. I called the printer and it seems Fed Ex did not pick up my flyers on Wednesday like they said they would, but no problem they had just picked them up. Sure enough I tracked the package again, and they were heading to the sort facility in CT! Phew, it said the estimated delivery date was Friday! I tracked the package Friday AM and it was on the truck for delivery! ( I was all set now! Or so I thought)
It got to be a little after 5 and still no package. So I tracked it again. This time it said "service exception, no delivery made 4:35 pm" will be delivered next business day Monday. My flight is leaving at 6 am on Monday and still no flyers. I called fed ex customer service only to find out, they couldn't care less. They said that the drivers have 2 days to deliver and they were within the service agreement. I asked about the failed pick up attempt, and I was told they have 2 days to pick up the package also!
Never Again will I use Fed Ex ground!
Tilak Raj on 08/21/2013:
My sister sent me Rakhi from califonia through FedEx, which could not reach me, when contacted to the authority, they reported that recipient has refused to take the package, they did not contact me. I would not recommend FedEx to my knowns. Fedex don't provide good service
FedEx Ground SUCKS on 09/22/2013:
I worked for FedEx Ground for a few years, FedEx is one of the most unethical Corporations on planet earth. The reason FedEx handles a lot of the "free shipping" business is because they don't have employee overhead like UPS or DHL which is an un-level playing field. The management side of FedEx Ground pays themselves every benefit and bonus under the sun while the people that are actually doing all the work receive absolutely nothing but long hours and days. Not a single holiday paid and not a single benefit or bonus for the FedEx Ground (GREEN) guys. The work is done through private contractors so if you ever have a problem with a package not being delivered here's what you should do. Call 1800 GoFedEx and file a complaint. They will direct you to your local terminal and/so, DEMAND TO FILE A COMPLAINT! It costs the contractor 500.00 for every complaint and I can assure you home delivery is guaranteed daily just as much as business delivery. The only difference is that business delivery has to be made by 4:00 PM and has priority, the residential is secondary but it has to be delivered daily as well and FedEx could give a rats @ss if it takes a driver working 14 hours a day everyday to do the job. The private contractors bonus' are based upon a daily average of 98.5% total delivery. A driver that continues to receive complaints for non delivery (cost's the contractor 500.00 for each complaint) will be put on notice and/or that driver will be replaced!!! The packages are scanned off the route semi (offload/package sort) to the individual drivers (routes/vans) and then the drivers scan each and every package themselves to the van/vehicle number being driven on that day. It is impossible to not scan a package because the driver cannot open a scanner to deliver if there are discrepancies between the offload scan and the onload scan. The computer system in the terminal is live and it knows what has been scanned to each driver (route) for delivery on that day. The only possible exception is weather, vehicle breakdown or the driver just up and quitting which happens a lot. FedEx Ground SUCKS!
lesiaveloz on 12/06/2013:
they just sent my package back and reported it to FedEx that the sender requested it, and the send sent me an email stating it was reported to them that I refused
peanut on 12/25/2013:
All of you are lucky that there was a package to wait for. In my case, It was not the driver's fault, but the fed ex store. After they placed the mailing label on the package, the clerk generated their mailing label. Since they automatically generate the information on the label, she generated a completely different address and recipient name on the package and never looked at the correct mailling list on the package. NOBODY at FedEx EVER looked at the two conflicting mailing labels, and the package was delivered to a completely wrong person at a completely wrong address. 5 days later the intended recipient calls me about where is package which contained Christmas presents and a box of jewelry left to my sister in law by my deceased mother - I am the exector of the estate and was sending it to her pursuant to settling the estate. I call customer service. They are surprised that I haved called because the package was delivered. Argument ensues where they say the error was mine because I filled out label incorrectly. I go immediately to Fed Ex store and find out about the incorrect label. Call my brother with address. he goes to address and surprise no one there has ever seen package. Call customer service, Completely and total disinterest. The customer service representative did not take notes of this conversation. Said that driver would get package sometime within two weeks. Get manager of Fed Ex store the next day - took three visits to find him in, but I will say that he was very upset about it. He calls customer service and admits that it is their error. Tries to get them to send a driver back to address to try to get some part of package back. HE can't get a straight answer about whether they will do that or not, but tells them to return package if found back to that store (at my direction) because I have no faith that it will ever get delivered correctly. (This is the third time they have been told to return package to store) I call at end of day. Apparently a driver went out but they don't know whether package was picked up or not. (I had been told earlier that if driver went out, and found package, they would call), and they won't know until late on the 26th, and I am welcome to call again. If the package was recovered they would deliver to a new third address that doesn't even exist in this town, I correct that information and tell them for the fourth time to return the package to sending store because that manager at least has asked for my phone number and email address so that if the package is recovered, he can notify me. Then customer service says that if the package is recovered it get back to the store by late Thursday. Less than the 3 day delivery that I had to pay extra for in the first place. Then she apologizes for the inconvenience. At this point, I explain to her that the gift card that was in this package has already been used - I had already checked on that to stop the use of the card, and that the people at the wrong address deny ever seeing the package and if she thought the loss of jewelry that wouldn't be worth $50 to a pawn shop but was priceless to my family was an inconvenience she had better quit working as a customer service representative. The manager at the FedEx at least appeared to qenuinely upset about it. Not end of story. Package not recovered. Driver picked up an emply box at the first wrong address and tried to deliver it to the second wrong address. After three weeks they return the empty box to the sending store as undeliverable. Filed claim. They denied claim on an insured package because it isn't their fault that their employee was negligent, and they did in fact recover the box..
gary on 01/05/2014:
I have been a ground driver for 7 years and haven't had a single complaint about del or picking up a pkg. I have become friens with most of my customers and have a great working relationship with them
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Delivery plus music
Posted by on
FedEx Ground just dropped off a package. We heard him coming a block away because of the blaring mariachi music. Not very professional. Then he sat in the driveway figuring out where he was going next, music still blaring.
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Anonymous on 12/18/2010:
He parked in your driveway?
Anonymous on 12/18/2010:
Mine have come in the driveway. Are they not allowed to?
Anonymous on 12/18/2010:
I'm sorry, and I'm sure this was annoying. But it cracks me up to think of the mariachi music blaring away. You just have to find the humor in it. He was probably just trying to make his day more fun--unfortunately at your expense. No one should be forced to listen to other people's music.
danny54 on 12/18/2010:
I hate blaring music too, but the thing that really irritates me is people who crank up the ambient bass on their radios. That thump, thump thump which you can also often hear blocks away, often gives me a headache. Oh for a device to combat it.
Ytropious on 12/18/2010:
Idk why but I had a good enjoyable laugh when I pictured a random Fed Ex truck coming down the street with some stereotypical mariachi music playing loudly like an ice cream truck.
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Bad Service
Posted by on
I am very unhappy with the service I received from this company.
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