Federal Express Ground
KEY WEST, FLORIDA -- I have a complaint against Federal Express Ground and its local agent, the “Key West Mail Room.”
On March 7, 2005 at the end of my vacation I gave a package containing my exercise shoes and clothes to the “Key West Mail Room” at 1075 Duval Square, Suite C 21, Key West, Florida, 33040-3188 for them to send to my home.
I paid them about $17.16 for Federal Express. Even though my exercise shoes, clothes, and carrying bag are worth about $175 new, I told them that because they were used the value was about $100.
When I arrived home the package had not arrived. I used the Fed Ex tracking service to learn that as of Mar 11, 2005 4:42 AM the package was on a Fed Ex vehicle for delivery.
After a few more days I contacted Fed Ex and asked them to check to see if my package was still on the truck. Instead of finding my package, they told me to file a claim with the “Key West Mail Room.” After a few phone calls to Key West, I was then told by them to file a claim on-line with Fed Ex.
Fed Ex assigned me a case number. Since then they have insisted that I produce the original invoices, for my clothes, shoes and bags. This must be a joke. I don’t think the Fed Ex corporate big shots have original invoices for their $3,000 suits and $300 neckties. I am sure that they do not have original invoices for their $2 boxer shorts.
If this is not a joke, it is a scam to keep people from filing legitimate claims. I wonder how many consumers have been discouraged from filing a claim by this tactic. Are there enough to support a class action suit?