CHICAGO, ILLINOIS -- I ordered clothing through Neiman Marcus and paid $53.00 for overnight delivery to be delivered on Friday, December 21, 2007. When it did not arrive, in tracking it, I read that the "delay was beyond our control." I called and was told it was "weather." When I mentioned that the online tracking indicated the item was in the same city and I could look outside and see that the weather was clear. The agent then told me, "the driver had too many shipments because it's Christmas time." In my business when we know we'll have high demand we schedule accordingly. I would think FedEx would do likewise.
3 Replies - Latest reply on 05/20/2008Add reply
I now expect the package tomorrow, which is Saturday. How silly of me. If it arrives on Monday, December 24, I know I'll be fortunate. The new name for FedEx should be "FedEx - We deliver sometime when we feel like it."
FedEX Stole my package
HOUSTON, TEXAS -- I have asked my friend to ship my brand new laptop through FEDEX Ground service. From NJ to Houston, TX. tracking information shows till Dallas. After that shipment never reached the terminal.
Simple, ... read full review3 Replies - Latest reply on 08/01/2005
FedEx isn't as good as UPS
Friday my package was scheduled for delivery and was placed on truck at the local hub. At the end of day I received nothing. I tracked and found and exception notice, stating the package was placed ... read full review5 Replies - Latest reply on 05/22/2011
Liars and Cheats
Federal Express would not refund for package not delivered and claimed that a 26-hour delay in getting a package to their Memphis hub from Nebraska was due to storms (a one and a half hour flight). No ... read full review5 Replies - Latest reply on 07/01/2013
I wanted an overnight letter package via FedEx delivered next day (4/21/11 Thursday to 4/22/11 Friday) and two different FedEx offices said it could not be delivered until Monday 4/25/11. Granted, this was the Easter weekend, but FedEx promotes 'guaranteed' overnight delivery. The cost was the regular "overnight" price, but no "guaranteed" delivery until Monday 4/25/11.
3 Replies - Latest reply on 05/01/2011Add reply
Next time, I will use USPS with a four day turnaround at 50% lower cost.
FedEx killed my dog too
MAURY COUNTY, TENNESSEE -- Just before Christmas, 2010, while I was out buying dog food, a FedEx driver came into my yard to deliver a package (I guess) and killed my dog and left him in the snow to die without even checking the ... read full review5 Replies - Latest reply on 01/16/2011
Most FedEx Drivers Are Liars
On March 18, 2010 I ordered my bamboo floors from a very good floor company. We decided to use FedEx for shipment. My floors arrived but the driver refused to unload them, he claimed that it was too ... read full review7 Replies - Latest reply on 04/05/2010
FedEx Opens Packages
My complaint with the company is that on the two occasions I've had items delivered to me via FedEx, they opened my packages. I've never had any other shipping company do this, but FedEx has done it each ... read full review4 Replies - Latest reply on 03/26/2010
SOUTH SAN FRANCISCO, CALIFORNIA -- When you want to ship something from the west coast (I'm in South San Francisco, CA 94080) to
1 Replies - Latest reply on 09/30/2009Add reply
the west coast (I was shipping to Union Gap, WA 98903), and you want to ship it by FedEx overnight service, it's better NOT to call the service center to check whether it's a 6 P.M. or 8:30 P.M. cut-off time. For shipments that start from the west coast, and have a west coast destination, they extend the cut-off time to 8:30 P.M. But it only goes for the western half of Washington and Oregon, and only parts of Idaho. And if you call in, they often tell you the whole state is 8:30. So you show up at 6:30, and find out that your package is not going to move that night. You're better off assuming that EVERYTHING is a 6 P.M. cut-off, and forget the 8:30 option. It's too hard to figure out which side of the cut-off time fence your shipment is on.
FedEx ripped me off
Fedex is a total rip off they double charged me on shipping rates and refuse to make it good they have been running around about this for three weeks now and I'm getting tired of this I'm just trying ... read full review5 Replies - Latest reply on 06/30/2009
RIVER FALLS, MINNESOTA -- My wife is diagnosed with cancer and I ordered the regiment of minerals in Colorado with the 2 day service on 1-21-09 with the expectation that I would receive the order in 2 working days, so there would be no break in the regiment that she is taking. After tracking the package that has traveled to 4 different locations. On 1-24-09 @ 5:34 AM it is now in the sorting center in MN waiting to be put on a truck. I probably will not see my package until Monday 1-26-09. VERY DISAPPOINTING. If I did this to my customers, I would be out of business.
2 Replies - Latest reply on 01/25/2009Add reply
I will be contacting Fed X on Monday to voice my concerns and being that the 2 day service is not actually a 2 day, I should be reimbursed for the shipping cost of my package.
Very Surprised and Disappointed
NY, NEW YORK -- I plan to ship over 35 boxes FedEx Ground. So far 8 reps have told me FedEx will NOT pick up from my residence, that I have to drop off the packages, and 6 reps have told me FedEx WILL pick up, all I ... read full review1 Replies - Latest reply on 03/15/2008
Fedex stole my Sony laptop
CANOGA PARK, CALIFORNIA -- I dropped several packages at Fedex and since they were many packages and I had my little girl with me, I made the mistake of not getting a receipt. All the packages arrived except the Sony laptop which ... read full review13 Replies - Latest reply on 12/27/2007