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Ferrari Warranty Claim and Customer Service
Posted by Ron on
ENGLEWOOD CLIFFS, NEW JERSEY -- I got my new 458 Italia last year - I've had 355s, 360s, currently also have an F430 and 599 - and can't believe the trouble Ferrari put me through when I had trouble with the hood latch on my Italia..
I noticed that when I closed the hood, the latch dragged on the safety lever release. I wrote it off as a quirk and did not give it much thought. The hood always worked. I tried to open the hood of the car and it didn’t open. I took the car into the dealer for its routine service and told them about the problem I was having opening the hood.
The Ferrari technician opened the hood using the emergency hood release under the steering wheel.
The dealership representative said that the hood safety mechanism ($2,400) was bent and that I it was not covered under the Ferrari warranty because I must have bent it somehow.
When I told them that I had noticed that it dragged and suggested that this might have been because it was out of alignment, which caused the hood safety mechanism to bend when the hood closed upon it, they dismissed the idea.
I sent emails and letters to Ferrari customer service, headquarters, warranty claims, etc. and they all treated me like trash.
If anyone is interested in reading all the emails and denial letters from Ferrari, I posted them online -- italiancarwarrantyissues.com/question/my-ferrari-warranty-service-experience/