ATLANTA, GEORGIA -- Please do no business with this company. They hike rates at no warning and, delay responses, tell you one thing and do another. I am in a situation with them for several months and they will not document anything except what they make up after telling you something else. Amazingly awful customer service. Please do file a complaint against them at ftc.gov.
I have had a credit card with FIA card services for 3 yrs. I have never been late on a payment. I was 2 days late on a payment this month only because I thought I scheduled the payment. I double checked and found I did not. I realized my mistake and immediately rescheduled the payment. I called them and asked if they could waive the late fee because I had never been late and they refused. Most other company will do this. I am looking to transfer my balance of of that card. Not Happy.
I received a letter from FIA Card Services saying that a owe $23,000. Meanwhile I never heard of them of opened an account with this company which aka Bank of America. Their customer service is horrible. I've been just given the run around. And I'm concerned because they have all my info including social security number. Has anyone else been through the same thing?
POTSDAM, NEW YORK -- Had this account less than 3 months. Never made a late payment, paid in full every month and had to fight charges posted to my account. Couldn't pay the bill at my local bank. Very impersonal company. Thought they would be better than VISA. WRONG... Much worse!!!! Wouldn't recommend this credit company to my worst enemy!
CARY, NORTH CAROLINA -- What is up with FIA card services? Where does the customer stand? Is customer satisfaction on the agenda? I have never ever received such an awful service. The website is not user-friendly at all and when you try to contact someone through e-mail, no e-mail address? How is that possible? I have not seen one credit card provider with no e-mail address! What is the reason to hide?
Well, their phone service is worst than any other credit card company for sure. You claim it is a 24 hr service. Well obviously every time I call, your system is down and your rep tells me to call again. Fine, I call again, but I dont need to listen to the music for over an hour. That is outrageous and after all no one can help me with my issue even the manager on duty. That is really really sad.
I have dealt with other credit card companies and never had this much issue over a short period of time. The assistances are there to assist and not to argue with the customer. FIA's manager on duty was not going to do anything to make the customer happy, but argue and blaming the customer. I had closed that account 4 years ago and stupid enough re-activated it again and transferred balance. I didnt know whom I was dealing with.
I dont think there is anyone there to make a customer happy and make a loyal customer. It just amazes me that customer satisfaction is not even listed on the agenda to be a priority. I think this company is definitely ruining SunTrust Banks reputation. They need to learn customer service from Discover card and Citi banks.
The issue was that I didn't receive my 2nd bill and obviously there are a lot of other people that have had the same issue. Well, the FIA is blaming the post office and me for not being responsible. I am supposed to pay the late fee and the finance charge that has been kicked in because of this matter. The company is so cheap otherwise they would waive the $39.00 late fee to keep the customer around. They are going broke by saving money! They were arguing with me for almost 40 minutes. All I can say, terrible service. Stop dealing with FIA CARDS SERVICES. They are far from customer satisfaction. There is no hope in this company and their service.