EL PASO, TEXAS -- Don't expect help from FIA Fidelity Card Services. You call in and you could speak to anyone in a call center somewhere. If the issue is not resolved, the person will not give you their name or call back number to contact them again. You start all over with the next person when you call back.
1 Replies - Latest reply on 07/26/2013Add reply
They claim they make notes on you file but they will not give you a reference number. If you ask them to e-mail the notes they will not do it. They claim they do not have telephones to get call backs.
Had to go through 5 persons who did not help. Had to explain the situation to 5 different people. If the notes in the file were good, I would not have had to do that. They said they had to transfer you to another department. Then when the transfer was "Attempted," they purposely disconnected you. When you ask for their name and number in the event you get disconnected, they will not give it to you. This is they way they get rid of you.
Don't know I can put into words how crooked FIA Card Services practices are. Unfortunately, I have 3 cards that are serviced by this conglomerate. This is truly organized crime. Don't look to the government for help either. These banks do not deserve any bailout money but guess what--they'll keep getting our tax dollars and still have the audacity to unfairly raise our interest rates; no shame. Doesn't matter if it's a Democrat or Republican in the White House either. By they way, thanks Joe Biden for taking away my opportunity to give these credit card scammers what they deserve by filing for bankruptcy. Not that I condone that practice, however, I believe it was a way of keeping them in check. Now these credit card companies have the green light to do whatever disgusting, unfair tactics to reap huge profits knowing the consumers have no protection or recourse.Add reply
I HAVE HAD NOTHING BUT GREAT SERVICE FROM THIS CARD COMPANY. EVERTHING HAS BEEN TAKEN CARE OF WITH THE GREATEST COURTESY AND SERVICE.
THANKS FOR EVERYTHING
I have been a member of the card since 1976 and they thank me for being a "valued customer. I have auto payment to ensure no penalty.
Rate goes to 20% plus late payment of 39 for two months and rate goes to 27%.
The deduction obviously does not cover the new rate minimum payment they are impossible to deal; with and should be called on their abusive charges.
It is impossible to find a way to get their attention.
A tragedy and I urge us all to do something.
I am paying them off and they are losing a credit worthy veteran and senior person.
Last week I received a letter notify me that FIA services was raising my interest rate from 7 to 14 percent. When I called they told me that my credit ratings were reviewed and found lacking. I checked the credit rating of the three scores the lowest was 725. Since I had the money to pay off a decent size charge, I did pay it off. Upon that occurring FIA Card services slashed my credit limit to $900 dollars. This seems to be an act of retaliation for my complaints and large pay off. When I called them I found that the operators are ignorant about anything that credit review section does. This isolates the credit review section from being approached via telephone. When I made several calls I found out that some of operators will tell you they do not have information when other operators actually did have the information requested. None of them could tell me the actual reason behind my supposed drop in my credit score.
In addition, I have not had this problem before and have had the card for over eighteen years.
The result is that I am paying off the card and will not use it again. If a large number of people would do this then FIA will not receive their life blood which in the interest and not the principle. There are other credit cards that will gladly help you pay off FIA credit card services and they may do it for less interest than you are presently paying
TUCSON, ARIZONA -- I have been a card member since 1999 with these people. I have never missed a payment. I have only been late on one payment. I just got laid off and asked for my payments to be reduced until I find a job and I got every single reason why it couldn't. These crack heads are getting their money either way. I didn't say I would stop paying my bill, I just didn't want to fall behind. NO HELP, NOT FOR LONG TERM NOT MISSED A PAYMENT CUSTOMERS!
1 Replies - Latest reply on 02/23/2009Add reply
FIA, you guys are the worst card company I have ever worked with. When I finish paying this card I will close it and NEVER USE YOU GUYS AGAIN. TILL THIS DAY I WILL NEVER USE THIS CARD AGAIN AND YOU WILL KNOW IT'S ME EVERY TIME YOU SEND A STATEMENT AND SEE NO TRANSACTIONS. LATE PAYMENT PEOPLE I KNOW GET BETTER SERVICE THAN YOUR LOYAL CUSTOMERS. YOU PEOPLE ARE HORRIBLE AND YOUR COMPANY IS GOING TO FAIL FOR NOT TAKING CARE OF YOUR GOOD CUSTOMERS. YOU REJECTS!!!
NEW JERSEY -- FIA card services just recently raised the interest rates on credit cards by including a note at the bottom of a monthly statement that gave the cardholder an opportunity to opt out of getting the interest rate increased by 14% under the condition that the account will no longer be active.
When I called them to address the rise in interest rates they de facto stated that their underwriting guidelines were superseded by a note at the end of a monthly statement. My question to them was if the basis of credit worthiness is going to change so greatly wouldn't it have been more ethical to inform their customers more than once and possibly send out an additional notice either separate or enclosed in the statement to ensure that they were effectively communicating the change in underwriting policy. They had no answer.
I'm sure that I'm not the only one to whom this has happened. The practice was deceptive and unethical. I consider FIA to be exceedingly unscrupulous. I urge anyone who reads this note to contact their local representative to bring this to their attention. The worse part is that FIA is the arms length servicer for most of the larger banks in the country, who just happened to be bailed out by our tax dollars. The collusion is ridiculous. FIA has to be held accountable. If you've seen a drastic increase in your rates call and complain to everyone who will listen.
Please do no business with this company. They hike rates at no warning and, delay responses, tell you one thing and do another. I am in a situation with them for several months and they will not document anything except what they make up after telling you something else. Amazingly awful customer service.
Please do file a complaint against them @ ftc. Gov.
BELLEVUE, WASHINGTON -- My credit score is over 700. I make card payments online either on or before the due date. However, even at 8AM my payments to FIA aren't 'accepted' until 24 hours later. Something about " not being enough time for them to process the payment" . ?!?!?! It's not a problem for any other card service. So twice they marked my payments as being late - which they weren't - and then used that as an excuse to raise my interest rate to a usurious one.
I have since closed the account and will tell everyone I know NOT to use them.
I have had a credit card with FIA card services for 3 yrs. I have never been late on a payment. I was 2 days late on a payment this months only because I thought I scheduled the payment, I double checked and found I did not. I realized
my mistake and Immediately rescheduled the payment. I called them and asked if they could waive the late fee because I had never been late and they refused.
Most other company will do this I am looking to transfer my balance of of that card. Not Happy.
GREENVILLE, SOUTH CAROLINA -- I've been reading the reviews on FIA Card Services and I have to say that I agree with all. Their service is terrible. They jump to ratchet the prices as quickly as possible and they have little regard for the customer whatsoever.
I used the card for travel and general business. They continued to change rates and reduce the grace periods. I canceled and, because the payoff amount given was greater than actually owed, I will have to call in for a refund.
It is amazing that on Credit Balances, they will not provide any interest and yet on debit balances, the rates are as high as 29%.
Also, they will continue to reference their agreements that are sent almost quarterly, it seems. Reading those is impossible and, because the former agreement is probably not available, it is impossible to tell what is being changed anyway. One just knows that it is a change in their favor.
With declining markets, one would be wise to be very cautious.
I received a letter from FIA Card Services saying that a owe $23,000 mean while I never heard of them of opened an account with this company which aka Bank of America. Their customer service is horrible. I've been just given the run around. And I'm concerned because they have all my info including social security number.
2 Replies - Latest reply on 09/23/2008Add reply
Has anyone else been through the same thing?
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