CORONA, CALIFORNIA -- I have paid this tax relief service $5,000 in 2005 to take care of my deceased husband's tax liabilities. Nothing was done on it other than they told me that it was still being reviewed. I was tired of hearing that it was reviewed. So I called the IRS myself to find out that my case was dropped 6 months after we submitted it. We are talking at least 18 months to find out that there was not an OIC with the government.
When I found this out I called the service. Their answer was "the attorney working on your case was let go over a year ago". I asked "Why I was not contacted?" No answer to that but they did say for another $1,200 they would get me a better attorney and have it settled in 90 days. Well the 90 days passed and when I called to see if anything was done they transferred to me to the person taking care of my account **. When I heard her voice I realized that it was the same woman I talked to in 2004. My husband hired a tax relief service in 2004, paid $5,000 and didn't get any results. This was the same woman under a different service name.
At that time, their name was American Tax Relief. As you see they do nothing to help people. They change their company/service name and go after other needy people. With my husband's $5,000, my $6,200, we are out a lot for absolutely no results.
DISTRICT OF COLUMBIA -- Wall oven in unit purchased in August found not working. Called Fidelity September 23rd; paid the $50.00 'co-pay,' scheduled a technician's service. Guy shows up, figures out what's wrong which is the computerized panel - which he orders. Schedule another service call, he shows up with the new computerized panel - which not only doesn't fit, but lacks a schematic. Guy's helpless. Fidelity then tells me they have to schedule a Whirlpool technician - who shows up, can't fix it, calls Fidelity while here, puts me on the phone, they then tell me I have to PROVE the oven worked when I purchased the unit.
I ask why I didn't need proof when they took the $312.00 to initialize the coverage; why didn't I need proof before they took my $50.00 co-pay; and, what exactly were they providing a warranty on if not the items indicated in the contract. The response was that they "assumed" everything covered - worked - to which I replied, I "assumed" when they accepted the $312.00, what they indicated in the contract as being covered - was covered. I called my realtor who called their VP, who apparently lit a fire under some butts, because now they're tripping over themselves to accommodate me.
Unfortunately, they've scheduled repair through SEARS, which has become another nightmare unto itself. So here I sit, it's now November, and I still don't have a working wall oven. Unless you've got good connections - AVOID FIDELITY HOME WARRANTY - (take a look at the BBB site - see what others have experienced) and, don't patronize Sears at any cost until they begin to feel it through lost revenues because that's what it'll take for them to change. This non-service is non-acceptable. (see my SEARS post - as well as a ton of others...)