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Fifth Third Bank - Page 2


46 Reviews & Complaints

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Beware, Merchants!
Posted by PapaKen on 04/04/2011
Please, if you’re a merchant, do yourself a favor and NEVER use Fifth Third for your credit card processing. It cost us thousands when their Merchant Services gave us voice authorization and pre-approved some sales that later proved fraudulent.

They will lie and deny that they gave you the six-digit approvals and then take back the money!

Stay well away from their processing!
     
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Posted by spiderman2 on 2011-04-04:
Did you have a signed credit card receipt for those transactions? If they approved the transaction and you have a signed slip, they cannot reverse the transaction.
Posted by nadia on 2013-12-26:
We are going through the same thing they are holding 14k of our moneys what did you do about it. Please reply thank you ,and, God Bless.
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Automotive Loan-Simple to Understand
Posted by Clinkman on 03/15/2011
I had excellent credit when I went to a dealership to purchase a vehicle for my wife. Due to my credit, I received a very favorable interest rate. Due to the terms of the loan, I kept my responsibility and made the payments on the vehicle and never received threatening letters, harassing phone calls, or rude employees. In fact, the few times I have had to call, I have experienced nothing but knowledgeable, helpful employees. Since this is my second loan with this company, I believe that this positive experience is the norm rather than the exception.

A loan is pretty simple to understand-you borrow the money and you pay it back.
     
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Great Customer Service
Posted by Trueakitalover on 12/09/2010
CHARLOTTE, NORTH CAROLINA -- I have been going to this bank for the last several months and sat down with the personal banker at this one branch who is amazing. He has helped me to get on the right track with my finances. Improving my savings, my credit score and has made suggestions for things that need to be done to help improve my score. Every time I went in the people have gotten to know me by name. If you sit down with the personal bankers and let them explain things they will get you on the right track in dealing with your finances.

I am a very happy customer of Fifth Third Bank and would recommend them to anyone I know.
     
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Posted by Alain on 2010-12-10:
Nice to see a bank compliment here. It doesn't happen very often.
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Checks Take 4 Days To Be Processed.
Posted by Aqualung2010 on 11/30/2010
ORLANDO, FLORIDA -- If you deposited a check on a Friday ''after-hour'' you can`t get access to your money until Tuesday.53RD bank opens Saturday morning and Monday yet they would not allow you access to your depositry until Tuesday. Those who need to pay their bills over the weekend or Monday must think twice before opening an account with 53RD Bank. It is the worst bank I ever dealt with regarding business and customer service.

PS- Oh and if you walk to some branch with sunglasses they would order you to take them off. Incident on Conroy Rd/Mall at Millenia Mall Orlando FL branch. You better learn to speak Spanish as well!I am so fed up with this bank and can`t wait to close my account with them anytime this week.
     
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Posted by msnanny on 2010-11-30:
That's how it is at my bank too. I think most are that way.
Posted by CrazyRedHead on 2010-11-30:
Mine too. I've been with a couple of different banks in the past and they have all been this way.
Posted by yoke on 2010-11-30:
It posts on the next business day which would be Monday and therefore it is available Tuesday. It is also normal for them to ask you to take off your sunglasses and hats. At my credit union there is a sign as you open the door that states this.
Posted by Anonymous on 2010-11-30:
Im so glad I have direct deposit at my work. my money is there and available bright and early on the 15th and 30th.
Posted by momsey on 2010-11-30:
I never assume checks that I deposit are available immediately. I usually assume at least a couple of days for them to clear. If it's sooner, it's a bonus for me. Most banks are the same, Fifth Third is no different.

If it's your paycheck, sign up for direct deposit if it's available. That's always immediately available to you on payday.
Posted by azRider on 2010-11-30:
everyone has said it, but I got to add my 3 cents. that is how the banking industry works. if you deposit a check on Friday late, its going to be available on Tuesday. this is way faster than it was before the banks started using electronic funds transfer. in the old days you would have had to wait a week. so get with the program and expect it to be that way with any bank and plan for it.
Posted by MotleyCrueGuy on 2011-03-15:
Most banks are that way. Nothing is processed on weekends, because the Federal Reserve bank is closed.
Posted by trmn8r on 2011-03-15:
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Homeless in Arizona
Posted by Homeless in AZ. on 11/22/2010
38 FOUNTAIN SQUARE PLAZA, OHIO -- Fifth Third Bank placed me in a forbearance program to assist me with keeping my home in this failing economy. I found out about it by calling them one day to check on the status of my loan, at this time I was told that I was in the program and my payment was past due. I asked for information on the program and the gentleman assured me that he would mail and fax me the information needed to secure my position in the program and prevent me from becoming homeless. I waited 10 days and received nothing, so I called in and reached several rude and unfriendly customer service reps. each time, they assured me they would look into the problem and call me back, I never received any return calls from them. In late October 2010, I received a call from Fifth Third Bank and made the October payment which was suppose to prevent my home from sold and the person was going to assure that I received the needed paperwork. I NEVER RECEIVED IT! She called me again about 3 weeks later and denied our previous conversation. She was asking for another payment I refused the payment until she could get me the contract I needed, she promised to call me back in 15 to 20 minutes with information I needed. She never called. I received another phone call from Fifth Third Bank about 1 week later, I told the young man my situation and he told me that he knew nothing of any paperwork but If I did not make a payment he would enter into the computer that I was refusing to make my payments. So I hung up and placed over 20 calls to Fifth Third Bank leaving messages on voice mailboxes and speaking to anyone I could. On November 17,2010 I finally received a call back form the same young lady that was going to back in 15 to 20 minutes, she was seeking another payment again. I refused and again she was going to look into the problem and call me back with information I needed, she called me back on 11/19/10 and informed me that my home was sold on 11/15/2010 and there was nothing she could do to help me! To this day, I still have not received the paperwork needed to secure my position in the forbearance program. Remember my home was sold on 11/15/10? I received a total of 3 phone calls within 2 hours on 11/20/10 requesting that I make a payment on my home in order to prevent my home from being sold? I am amazed a bank can carry on this way and I have vowed to bring this practice to the attention of our US president whom initiated the making homes affordable program! I am facing homelessness and this bank thinks it is just going to move on with business as usual..........I DON'T THINK SO!
     
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Posted by Anonymous on 2010-11-22:
OP> Do you have a receipt of any kind that shows you made a payment in "late October"? The numerous calls that ensued could have been handled by simply giving them proof that you paid. A bank statement, money order receipt, etc...
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Unethical Practices
Posted by Brenda J on 11/19/2010
I paid off my car loan in Sept., mailed in payment with last coupon. Big thank you on back of payment book. All payments were early. in Nov. I received a call for a collection agency telling my car would be repossessed if payment not received. I immediately called to see if problem with last payment and was informed they do not include the last payment in the book they send you a final payment notice. There is nothing in your loan information stating this and I did not receive any notice last month. Their explanation is you might be late or miss a payment and the last coupon would be wrong. They couldn't give me a pay off or any fees they would charge me. I have had many loans in the past and have a FICA score to be envied now I have to try and straighten this all out. They apologized and agreed we had never been late and were sorry for the confusion. I would imagine a lot of people are being charged late fees or worse with this type of practice. They couldn't take a payment with a credit or debit card when I talked to them.
     
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Posted by momsey on 2010-11-19:
That stinks. Why didn't they send in your final payment notice if you mailed in your last coupon? At leat they were sorry and hopefully it will be worked out.
Posted by trmn8r on 2010-11-19:
The question is why you didn't get the last month's notice. They should put a notice in the payment book so that you kniw what to expect. If you had a perfect record, I hope they will consider doing everything they can to make this right.
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Fifth Third Bank Compliment
Posted by Ngarland1 on 09/08/2010
Let me start off by saying, and I have seen this before, "No one gets on a computer to write about how wonderful a company really is." Everybody gets on and vents about what a terrible experience it has been for them.

Well all of these bad reviews about Fifth Third, I just wanted to come in and say that I think Fifth Third is one of the best banks out there. Customer Service is great! I recently switched and I have to say that I am very satisfied. I sat down with a great financial advisor and he told me up front that "you know I am here for you! My job is to help YOU finance YOUR money properly and doing it the right way! I can remember being 19, in college and no one sat down with me to help me manage my money efficiently and I'm going to do that for YOU." He made me feel like I had nothing to worry about, like I was making the right decision and I DID. Every time I walk into the bank, everyone has made an effort to get to know me, kind of like walking into a small family owned business.

Every bank has their own set of rules, if you follow them you won't have to worry about being over charged. It is YOUR responsibility to keep track of your transactions, you don't pay the bank to look after your accounts so ABSOLUTELY there are over draft fees and late fees.

Its basically as simple as, We'll hold your money and make sure it's safe as long as you meet our deadlines. That seems fair to me!?

You know, there aren't many Fifth Third Branches everywhere but if your fortunate enough to have the opportunity, I would recommend them to ANYONE!!
     
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Posted by Alain on 2010-09-08:
It's always a nice thing to see someone happy with a company's service. Thanks!
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Poor Stupid Service
Posted by Kevweb on 06/09/2010
I have a car loan with fifth third bank and what a bunch of crazies work here now check this out they gave me a car loan and sent me payment coupons telling me the amount the payment is each month and what it would be if the payment was late its an extra $10.00 no problem my payments are $740.34 per month so when I am late I send the bank $750.34 so the regular payment plus the ten dollar late fee I get a letter stating I owe them $770.34 so I'm like how do I owe this much in late fees I call them these intelligent people are putiing the ten dollars for the late fee towards my principal without me asking who told them to do that so I called and spoke to a manager and told him I work in accounting and when bills come in the screen tells you what the regular payment is and what the payment is with the late fee why would they put it towards the principal if I wanted that I would tell them to do that so the manager tells me he would look over all the prior payments and apply the late fees accordingly. do they think people are stupid cause this is the same thing any smart person would have done is apply the extra ten dollar payment to the late charge so when they asked me why the payments are late I told them my second mortgage was due on the same day the basically suck don't do business with them.
     
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Posted by Anonymous on 2010-06-09:
I agree, that makes no sense. As for the due date...have you asked if you can move it to a date that is easier for you to make the payment on time?
Posted by goduke on 2010-06-09:
Wow. You were late on 77 payments?
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Miserable bank
Posted by Lauragirl88 on 04/17/2010
Business ethic is lacking. Made a deposit Monday, showed cleared and funds available on my onlinebanking Tuesday so I went shopping. Friday afternoon they post overdraft fees over $300 because the deposit was cleared Tuesday but they process withdrawals before deposits. The 4 day lag to reflect the fees was excused as 'processing time' Really? This is a good bank if you always have 100k+ in your account but if you go through any hard times what so ever they will not help you, do not care, and will politely ask you to enjoy getting screwed over.
     
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Posted by Doug on 2012-10-10:
5/3 does post withdrawls before depositse It is the stupidest thing I've ever seen. What kind of accounting is that?
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Harassing Calls
Posted by Bill1966 on 04/17/2010
Fifth Third Banks automated calling system starts calling us at 8:00 A.M. when we pick up nobody is there. The calls continue every thirty minutes. We are happy to pick up and discuss our account with them but there is nobody there. This creates stress, angst and is harassing and effects how we interact with the representative when we do get to talk to them.

Bad Bank, Bad practices. We are pulling all accounts we can from this bank as a result.
     
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Posted by Anonymous on 2010-04-17:
why not call the branch where you opened the accounts directly. or better yet, go in person and speak to a live body? what is going on with your accounts that 5th/3rd would be calling about?
pardon my frankness bill1966, but it never ceases to amaze me how folks will make complaints such as this but won't proactively do something about it.
Posted by Anonymous on 2010-04-17:
Follow KJ's advice. Go to the branch and get the facts from them. Face to face. That will put on a path to resolving the matter.
Posted by NickL11354 on 2010-04-17:
pay your bill maybe?? I understand people lost their jobs but the economy is picking up and anyone can get one of the jobs created by ARRA (the stimulus) for extra money.
Posted by Anonymous on 2010-04-17:
Take a step back there, Nick. The OP never said they were behind on payments or anything of that nature. Just as we hope that customers don't assume things about the business they are reviewing, we shouldn't be assuming things about the customers without knowing all the facts.
Posted by YunkaG on 2010-04-17:
I assume you have caller id because if 'nobody is there' how do you know it is them?
Posted by raven2010 on 2010-04-17:
Sounds like they need to slow their auto dialer down--what you describe happens a lot if the campaign is not properly managed.
Posted by CrazyRedHead on 2010-04-17:
If you owe them money then they are trying to collect. If they were to owe you money, I bet you'd be constantly trying to call them to find out where it is.
Posted by old fart on 2010-04-17:
Is the fifth third bank one and 2/3 bank or the "fifteenth bank??
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