CINCINNATI, OKLAHOMA -- I have a 12 0% interest offer from them. I transferred a balance and made payments regularly. I noticed interest charges showing up on the statement and when I inquired was told they had revoked the 0% offer because I missed a payment (which was not correct). In reviewing the account more closely duplicate payments had been taken and not applied correctly. They refused to give me back the 0% interest offer and customer service was extremely RUDE. A complaint letter I sent to the CEO office in Cincinnati was never answered.
1 Replies - Latest reply on 10/19/2009Add reply
I will never use this bank again and DO NOT RECOMMEND this bank to anyone who values good and honest business practices and friendly customer service.
Overdraft Fees & Lies Lies Lies
SAGINAW, MICHIGAN -- Just like many others here, I agree that 5/3 bank does everything they can to screw their customers. Our business got lured to 5/3 because of they had better credit card processing than we currently had ... read full review7 Replies - Latest reply on 09/17/2009
Treating customers like dirt
FISHERS, INDIANA -- I want to warn the public about Fifth Third Bank.
I have had a mortgage with this bank and have had accounts for years and this is the way I am treated.
I deposited money on a Saturday (not a business ... read full review7 Replies - Latest reply on 09/17/2009
My husband and I are long term 5/3 customers. That may be coming to an end.
We have a car loan from 5/3. Payments are due the 17th of each month, with a 10-day grace period as required by law. Since ... read full review9 Replies - Latest reply on 05/28/2008
I was informed due to a "change in credit score" that 5/3 closed access to my HELOC even though I have always paid my balance and/or payments on time. Add reply
CHARLOTTE, NORTH CAROLINA -- I have been going to this bank for the last several months and sat down with the personal banker at this one branch who is amazing. He has helped me to get on the right track with my finances. Improving my savings, my credit score and has made suggestions for things that need to be done to help improve my score. Every time I went in the people have gotten to know me by name. If you sit down with the personal bankers and let them explain things they will get you on the right track in dealing with your finances.
1 Replies - Latest reply on 12/10/2010Add reply
I am a very happy customer of Fifth Third Bank and would recommend them to anyone I know.
Homeless in Arizona
38 FOUNTAIN SQUARE PLAZA, OHIO -- Fifth Third Bank placed me in a forbearance program to assist me with keeping my home in this failing economy. I found out about it by calling them one day to check on the status of my loan, at this time ... read full review1 Replies - Latest reply on 11/22/2010
I paid off my car loan in Sept., mailed in payment with last coupon. Big thank you on back of payment book. All payments were early. in Nov. I received a call for a collection agency telling my car would be repossessed if payment not received. I immediately called to see if problem with last payment and was informed they do not include the last payment in the book they send you a final payment notice. There is nothing in your loan information stating this and I did not receive any notice last month. Their explanation is you might be late or miss a payment and the last coupon would be wrong. They couldn't give me a pay off or any fees they would charge me. I have had many loans in the past and have a FICA score to be envied now I have to try and straighten this all out. They apologized and agreed we had never been late and were sorry for the confusion. I would imagine a lot of people are being charged late fees or worse with this type of practice. They couldn't take a payment with a credit or debit card when I talked to them. 2 Replies - Latest reply on 11/19/2010Add reply
Fifth Third Bank Compliment
Let me start off by saying, and I have seen this before, "No one gets on a computer to write about how wonderful a company really is." Everybody gets on and vents about what a terrible experience it has ... read full review1 Replies - Latest reply on 09/08/2010
Poor Stupid Service
I have a car loan with fifth third bank and what a bunch of crazies work here now check this out they gave me a car loan and sent me payment coupons telling me the amount the payment is each month and ... read full review2 Replies - Latest reply on 06/09/2010
Business ethic is lacking. Made a deposit Monday, showed cleared and funds available on my onlinebanking Tuesday so I went shopping. Friday afternoon they post overdraft fees over $300 because the deposit was cleared Tuesday but they process withdrawals before deposits. The 4 day lag to reflect the fees was excused as 'processing time' Really? This is a good bank if you always have 100k+ in your account but if you go through any hard times what so ever they will not help you, do not care, and will politely ask you to enjoy getting screwed over.1 Replies - Latest reply on 10/10/2012Add reply
Fifth Third Banks automated calling system starts calling us at 8:00 A.M. when we pick up nobody is there. The calls continue every thirty minutes. We are happy to pick up and discuss our account with them but there is nobody there. This creates stress, angst and is harassing and effects how we interact with the representative when we do get to talk to them.
8 Replies - Latest reply on 04/17/2010Add reply
Bad Bank, Bad practices. We are pulling all accounts we can from this bank as a result.
Nothing But GOOOOOOOOOD!!!!!
LITHIA, FLORIDA -- I switched from Chase (after they bought out Washington Mutual) to 5/3 Bank. I LOVE the personal service that they have given to my entire family, including my youngest daughter. I have seen all the negative ... read full review
I work for a large national financial institution, so I know a little bit about banking. I was reading reviews and made my way over to this Fifth Third page. It is amusing how all of these reviews are ... read full review4 Replies - Latest reply on 12/11/2010
My bank in Florida was purchased by 5/3 bank 4 years ago, I had two Visa cards with 1st National Bank. Credit Limits of $5000 & $7000. My APR was Fixed 8.5%, 5/3 changed the APR to 10.99 Var. In the last month, they reduced the credit limits by $2000 and raised the APR to 12.99, what a bunch of pricks, and when I send an email all I get is a standard reply, I'm thinking about moving all my accounts.2 Replies - Latest reply on 01/02/2010Add reply
CROOKS...PURE AND SIMPLE
Two years ago I obtained an auto loan with 5th 3rd bank. I live in Texas. There are no local branches. I fell a couple of weeks behind and I called them to setup a payment arrangement. They made an arrangement ... read full review2 Replies - Latest reply on 09/04/2009