PENNSYLVANIA -- The customer service reps for the most part are horrible, not helpful they talk over you and if you ask for a manager you get transferred back into the queue as to try not to get in trouble. I spoke with a Gene yesterday very rude. Dropped me to a voicemail where no one EVER returns your call. Then I spoke with a Mary when I called back. I had to ask 5 times for her to repeat her name. She refused to speak over a whisper. I heard the hold music just time it wasn't my phone. Then I spoke with Karen who claimed to be a manager who was worse than the employees. Kept speaking over me and lying.
My tracking number clearly shows on USPS not received. She kept saying it was. I asked what tracking number she was looking at and in turn refused to give it to me but kept saying, "We'll what's the number you are looking at." I have worked in service centers for 15 years. These people would have been fired by now for their refusal to do the job they were hired for and the attitude alone. This company has the worst customer service. If I ever do receive this package I will be cancelling my account after I get it.
ST CLOUD, MINNESOTA -- I AM SO DISGUSTED WITH FINGERHUT!!! I have contacted two news companies here to tell them about this experience. I have been trying to contact them for a year to return a broken item. I was told several times they sent a label but I never received these fake labels they created. I asked to get the label by email and I was told NO. I wasted my time contacting the CEO and he got a representative to call me for nothing. The supervisor advised I could send this back and now they don't want to commit to it.
This experience has made me ill and it is messing with me. I can't sleep and I am barely eating because this has sickened me so much. I should not have to pay for something I can't use and something I received broken. They are trying to say I should've sent in a stop billing but why when I called. This is crap!!
ROANOKE, VIRGINIA -- I talk to a customer service person a couple of days ago trying to get on a hardship program to get help. They keep charging me interest so the customer service person told me I could go on a program for 9 months and pay 29 dollars a month. I talk to another one and he said he would have to talk to his supervisor. He sound like he was India person. I had another one hang up on me as soon as I gave them my information. I have heard bad things about Fingerhut but, this is crazy.
ST. CLOUD, MINNESOTA -- I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.
I called and emailed NUMEROUS times. I got absolutely nowhere with the Fingerhut representatives. They refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist me. It is a total nightmare dealing with Fingerhut. December 2013 - I spoke with ** - He stated I was no longer within the 30 Day Home Trial period and there was nothing he could do. Again, he refused to let me speak with a supervisor and claimed he was unable to transfer my call or provide me with additional phone numbers to contact Customer Service.
Again, I emailed several times and I left a negative product rating through the Fingerhut website. I received no response to the numerous emails, but Fingerhut removed my negative rating from their website. Fingerhut is misleading consumers by removing negative ratings and displaying only the positive.
I finally decided to contact Samsung, the manufacturer of the TV. Samsung arranged for a company to come to my home and repair the television. The repairman replaced the defective part twice (the first part blew as soon as it was inserted). The "band-aid" repair held for less than a week. Again, the TV was on and on, on and off. I called Samsung and their ECR Representative told me "YOUR TV IS OLD & OUTDATED". I would have to go through another repair, but first, I must prove the TV is still under warranty. At this point, I stopped making payments to Fingerhut. They sold me an OLD, OUTDATED, DEFECTIVE TV.
Well, It didn't take long for the harassing, collection phone calls from Fingerhut to start. They want their money, but still unwilling to take the TV back. They reported my account to the credit agencies as default, which brought my credit score down. I started to threaten Fingerhut and Samsung with a lawsuit, BBB, Consumer Protection, anything I could rattle off to make someone listen. The TV came with a 1 year warranty that guaranteed against defect.... I wanted it replaced.
Finally, 7 months into this ordeal, Samsung has agreed to exchange the TV. This should happen within the next 7 -10 business days. BACK TO FINGERHUT - I called Fingerhut today (June 30, 2014). I explained that Samsung has agreed to exchange the TV and I would be willing to make my monthly payments, if Fingerhut removed the late fees and updated my credit report. I was told "you pay the late fees $260.00 now and Fingerhut will reimburse you and update your credit report." REALLY?
I asked him to send the information to me in an email, which he refused to do. I asked him to remove the late fees first, which he refused to do. After going several rounds with this blatantly deceptive person, he stated he was not authorized to remove the late fees or update the credit report. Why did he tell me he would??? OMG - SO INTERNATIONALLY DECEPTIVE!!!
Again, I asked for a supervisor and again I was not allowed to speak with one. I asked to be transferred to someone that could assist me and again, he refused. I called Fingerhut back 6 times today, I have spoken with **. All of these representatives were unwilling to assist, unable to help, unwilling to connect me with a supervisor, unable to provide me with additional phone numbers and so on. This has caused me a great deal of anxiety & stress, it has ruined my credit, which has affected me financially. I am more than happy to speak with any law firm or media regarding this issue with FINGERHUT.
ST. CLOUD, MINNESOTA -- Been a long time since I posted here, but I'm getting nowhere, and maybe Fingerhut scours M3C for complaints (doubt it). Let's get this out of the way - I know Fingerhut is for people with a garbage credit rating (me - long story) and that they overcharge for products you can get at Target. That isn't the point of this review. Feel free to bash me for being stupid and fiscally irresponsible if you want.
Anyhow, in trying to rebuild my credit, I got a Fingyhut account and ordered a little tabletop stereo. I got it, and boy was it ugly. It also sounded kind of lame. It was a Sony, so I was a little surprised. I figured I'd return it for one with more power. They give you that little prepaid shipping label so THAT NIGHT (not yelling, just emphasizing), I boxed it up, slapped the shipping label on it after enclosing the exchange instructions, and took it to the PO. Now, this is my fault - the post-office lady took it and didn't give me a receipt, but I figured no big - we have the invoice with a tracking number at home.
Well, we did until, for the first time ever, my husband decided to clean a random piece of paper that I told him not to touch off of the shelf. Can't find it. Ok, it should still make it the 80 or so miles. Apparently it didn't. I sent two e-mails to Fingyhut before I got a response which said "we don't have your return." I call b.s. They said they would send me an affidavit. Never got it.
I filed a complaint with the BBB. That was a month ago. No response. I e-mailed FH again, and they finally got me the affidavit. I filled it out and sent it back and got a response saying they didn't get my return. I asked politely for a copy of the original packing slip that came with it since that should have the tracking number on it. Nothing.
Really. I can't believe that all my mail gets to its intended destination except for this one large box. But let's suppose for a minute that it didn't. FH should have the tracking number. They should have a copy of the original invoice. Would it not make sense for them at the very least to send it to me and tell me to track it myself?
Maybe someone at the PO likes ugly stereos. At least I could tell if they would just pull that one little piece of paper for me and send it. I know it's my (husband's) fault for throwing it away, but come on. Everything I buy there shows up. The bills show up. But my return doesn't? I guess I'll just pay them off as soon as I can and rebuild my credit with a card with a 2000% interest rate.
As much as it still irks me that I had to go three rounds with Fingerhut through the BBB, and as much as it irks me that they had the information right there that showed my return was delivered to them in January, and as much as it irks me that I had to pretty much beg for information from them to prove them wrong, Fingerhut did refund my money, plus interest, plus two late fees since I wasn't paying for something I didn't have, plus the shipping charges. So all in all, they gave me more than I asked for-I just wanted to get my money back and the interest. Do your homework, boys and girls. Don't let any company tell you one thing when you know you are right and can actually prove it.
FLORIDA -- I purchased what was supposed to be a brand new Dell Inspiron from Fingerhut. Opened it for a month and a half later. It did not work. At all. I reached out to Fingerhut for a refund or exchange. They told me to call DELL. I called the number they gave me - it was for TOSHIBA CUSTOMER SERVICE. I called back. They gave me another number - finally Dell. They couldn't help me because I "was not the person that purchased the item". I did find that Fingerhut purchased $40,000.00 worth of computers - MOST WERE REFURBISHED.
Again, I call Fingerhut to request a refund because they sold me a used laptop at a NEW laptop price - $600.00. To hell with the exchange. Now there is an exchange policy that they can not accept returns after 30 days - remember, I didn't open it until a month and a half after I received it. That's right. They wouldn't take it back. I refused to pay for a broken, used laptop at NEW laptop prices. These S.O.B.s called me 4 times a day, every day for 2 months. I eventually caught up my payments and I can't wait to pay this thing off. NEVER PURCHASE FROM FINGERHUT - they are lying and unethical CROOKS.
ST CLOUD, MINNESOTA -- On 7-8-2013, I received a call from customer service regarding my July payment. I explained that I never received the statement, but I will go online to process a payment. Customer service representative did inform me that there was a late fee of $13.99; she said that she could waive the late fee as a one-time courtesy IF I made the payment with her. I told her that I prefer to enter the payment online to avoid any mistakes. She said if I made the payment online, she would not waive the late fee.
I gave her my credit card information and authorized a payment of $13.99. As I waited for the payment confirmation number, I logged into my FingerHut account. I checked the FingerHut payment history, noticed a charge of $26.98. I told her she charged the wrong amount. She said the correct amount will reflect in about 2-4 hours. Four hours later, I checked my account and the dollar amount did not change.
I called customer service again, explained the problem to customer service representative, she said she will reverse the $26.98 charge and charge the correct amount of $13.99. I was fine with that. I gave her my credit card number, as she was about the process the payment she informed me that there is a $5.00 processing fee. I told her to stop. I was never told about a processing fee. She said she will waive the $5.00 fee. I thanked her for waiving the fee. She said the $26.98 will be credit back to my US Bank credit card within a couple of days.
On 7-11-13, I checked my US Bank account; I saw the $26.98 charge had not been reversed. I called customer service. 1st call at 10:06 am spoke to ** – After explaining the problem and requesting to speak to a supervisor - Customer service representative hung up.
2nd call at 10:09 am spoke to ** – Told her I wanted to speak to a supervisor, she refused to transfer the call and customer service representative hung up on me. 3rd call at 12:13 pm - Spoke to customer service representative (didn't get her name), explained the issue and told her I wanted to speak to a supervisor. Waited for about 5 min, spoke to ** (Supervisor), told him the problem, he checked the account and didn't understand why the $26.98 charge was not reversed. He transferred me to another supervisor.
Waited about 10 min, ** (Supervisor) told me that FingerHut does not credit bank cards and will not credit my US Bank card BUT she will gladly apply the $26.98 payment towards my August's payment. I asked her, if this is the policy why didn't the other customer service representatives tell me? I spoke to 3 customer service representatives and 1 supervisor and I was never told. I told her that I am not satisfied with that. I was told by the customer service representative on the 8th that the $26.98 payment will be reversed and my US Bank credit card will be credited.
She told me to call my bank, that there is nothing she will do. At this point I told her she has very poor customer service skills, unprofessional and her attitude is awful. I called my bank, told them the problem, they were very professional, understanding and they reversed the charges. Because of FingerHut's horrible customer service and straight out lies, I called to request a return packing slip. Since I never used the items I ordered, I will return them and happily close my account.
I doubt that anything will come of this complaint letter, but I very happy that I will NEVER do business with a company that treats its customers this way. For me to take time out of my busy schedule to write a complaint letter should say enough! I'm sure most people would just blow it off and continue on, but not me! I call it like I see it. For the most part, FingerHut has horrible customer service representatives and atrocious supervisors who don't know what they are doing. I strongly suggest retrain your representatives. Unhappy, never to shop at FingerHut again customer!
YPSILANTI, MICHIGAN -- Just trying to look up stuff to order and OMG it's the SLOWEST WEBSITE I'VE EVER BEEN TO!! I can't believe how slow this site is! It even starts loading pages I don't click on and is the most annoying shopping experience ever! I'm so glad I haven't dealt with the representatives and am terrified for the time I have to because of other complaints.
I can't believe how low rates it is and wish I would've checked reviews out before ordering because I wouldn't have ordered, but the credit is so tempting, especially as a very broke mom for Christmas time. I really hope they take the reviews into consideration and fix the problems because they're only losing customers because of them. Smh by the reviews though. I don't think they even care!
I ordered a gaming PC from this online fraud site called Fingerhut or more like Finger** because that's exactly what you get **!!! In order for them to ship the item you have to pay $30+ so I did and when I got the PC it wasn't what was in the picture, it was the same brand but the base model which was over $100+ less anywhere else you looked. So after debating if we should keep it for half a sec, we decided there was no doubt to return it so I did and to my surprise, I had the $30+ dollar charge added to my account again, so I asked why and I never got a response, so I said ** it I'll just pay the damn bill and close my account...
Well 2 months later I get a email from Credit Karma saying I'm getting a delinquent hit to my credit because I have 2 past payments I missed to Finger**!!! Haha so now they finally closed my account and want me to pay $72+ for late fee on the $30+ dollar bill I "missed".
Well after coming unglued they finally "closed" my account AGAIN! But this time I'm going to check every other day to make sure it's closed and I'm going to take them to claims court if they continue to make force me to pay for their huge mess up. The moral of my story is to please NOT use Fingerhut, there are plenty of other forms of getting small loans to get PC's or other items. Don't stoop to going through this hassle I have.
I got married in April and we decided to try Fingerhut for our wedding rings. I got them in the mail and what not. My husband's ring was damaged, and the one I order for myself was a men's ring but they were selling in the women's rings. So in March we sent them back because that's when we had the money. Well I am now being called 3-4 times a day even when I have already talked to someone. I had to pay to ship them back and they are charging me for shipping again. I just filed a complaint with the attorney general tonight. I hope my issues gets resolved.