ST. CLOUD, MINNESOTA -- I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.
I called and emailed NUMEROUS times. I got absolutely nowhere with the Fingerhut representatives. They refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist me. It is a total nightmare dealing with Fingerhut. December 2013 - I spoke with ** - He stated I was no longer within the 30 Day Home Trial period and there was nothing he could do. Again, he refused to let me speak with a supervisor and claimed he was unable to transfer my call or provide me with additional phone numbers to contact Customer Service.
Again, I emailed several times and I left a negative product rating through the Fingerhut website. I received no response to the numerous emails, but Fingerhut removed my negative rating from their website. Fingerhut is misleading consumers by removing negative ratings and displaying only the positive.
I finally decided to contact Samsung, the manufacturer of the TV. Samsung arranged for a company to come to my home and repair the television. The repairman replaced the defective part twice (the first part blew as soon as it was inserted). The "band-aid" repair held for less than a week. Again, the TV was on and on, on and off. I called Samsung and their ECR Representative told me "YOUR TV IS OLD & OUTDATED". I would have to go through another repair, but first, I must prove the TV is still under warranty. At this point, I stopped making payments to Fingerhut. They sold me an OLD, OUTDATED, DEFECTIVE TV.
Well, It didn't take long for the harassing, collection phone calls from Fingerhut to start. They want their money, but still unwilling to take the TV back. They reported my account to the credit agencies as default, which brought my credit score down. I started to threaten Fingerhut and Samsung with a lawsuit, BBB, Consumer Protection, anything I could rattle off to make someone listen. The TV came with a 1 year warranty that guaranteed against defect.... I wanted it replaced.
Finally, 7 months into this ordeal, Samsung has agreed to exchange the TV. This should happen within the next 7 -10 business days. BACK TO FINGERHUT - I called Fingerhut today (June 30, 2014). I explained that Samsung has agreed to exchange the TV and I would be willing to make my monthly payments, if Fingerhut removed the late fees and updated my credit report. I was told "you pay the late fees $260.00 now and Fingerhut will reimburse you and update your credit report." REALLY?
I asked him to send the information to me in an email, which he refused to do. I asked him to remove the late fees first, which he refused to do. After going several rounds with this blatantly deceptive person, he stated he was not authorized to remove the late fees or update the credit report. Why did he tell me he would????? OMG - SO INTERNATIONALLY DECEPTIVE!!!
Again, I asked for a supervisor and again I was not allowed to speak with one. I asked to be transferred to someone that could assist me and again, he refused. I called Fingerhut back 6 times today, I have spoken with **. All of these representatives were unwilling to assist, unable to help, unwilling to connect me with a supervisor, unable to provide me with additional phone numbers and so on. This has caused me a great deal of anxiety & stress, it has ruined my credit, which has affected me financially. I am more than happy to speak with any law firm or media regarding this issue with FINGERHUT.
ST CLOUD, MINNESOTA -- On 7-8-2013, I received a call from customer service regarding my July payment. I explained that I never received the statement, but I will go online to process a payment. Customer service representative did inform me that there was a late fee of $13.99; she said that she could waive the late fee as a one-time courtesy IF I made the payment with her. I told her that I prefer to enter the payment online to avoid any mistakes. She said if I made the payment online, she would not waive the late fee.
I gave her my credit card information and authorized a payment of $13.99. As I waited for the payment confirmation number, I logged into my FingerHut account. I checked the FingerHut payment history, noticed a charge of $26.98. I told her she charged the wrong amount. She said the correct amount will reflect in about 2-4 hours. Four hours later, I checked my account and the dollar amount did not change.
I called customer service again, explained the problem to customer service representative, she said she will reverse the $26.98 charge and charge the correct amount of $13.99. I was fine with that. I gave her my credit card number, as she was about the process the payment she informed me that there is a $5.00 processing fee. I told her to stop. I was never told about a processing fee. She said she will waive the $5.00 fee. I thanked her for waiving the fee. She said the $26.98 will be credit back to my US Bank credit card within a couple of days.
On 7-11-13, I checked my US Bank account; I saw the $26.98 charge had not been reversed. I called customer service. 1st call at 10:06 am spoke to ** – After explaining the problem and requesting to speak to a supervisor - Customer service representative hung up.
2nd call at 10:09 am spoke to ** – Told her I wanted to speak to a supervisor, she refused to transfer the call and customer service representative hung up on me. 3rd call at 12:13 pm - Spoke to customer service representative (didn't get her name), explained the issue and told her I wanted to speak to a supervisor. Waited for about 5 min, spoke to ** (Supervisor), told him the problem, he checked the account and didn't understand why the $26.98 charge was not reversed. He transferred me to another supervisor.
Waited about 10 min, ** (Supervisor) told me that FingerHut does not credit bank cards and will not credit my US Bank card BUT she will gladly apply the $26.98 payment towards my August's payment. I asked her, if this is the policy why didn't the other customer service representatives tell me? I spoke to 3 customer service representatives and 1 supervisor and I was never told. I told her that I am not satisfied with that. I was told by the customer service representative on the 8th that the $26.98 payment will be reversed and my US Bank credit card will be credited.
She told me to call my bank, that there is nothing she will do. At this point I told her she has very poor customer service skills, unprofessional and her attitude is awful. I called my bank, told them the problem, they were very professional, understanding and they reversed the charges. Because of FingerHut's horrible customer service and straight out lies, I called to request a return packing slip. Since I never used the items I ordered, I will return them and happily close my account.
I doubt that anything will come of this complaint letter, but I very happy that I will NEVER do business with a company that treats its customers this way. For me to take time out of my busy schedule to write a complaint letter should say enough! I'm sure most people would just blow it off and continue on, but not me! I call it like I see it. For the most part, FingerHut has horrible customer service representatives and atrocious supervisors who don't know what they are doing. I strongly suggest retrain your representatives. Unhappy, never to shop at FingerHut again customer!
ST. CLOUD, MN -- I have sent all my info to my Attorney General but Fingerhut continues to rip me off. I sent all items back due to boxes looking like they had been not properly packaged. I kept one item that was on sale but was charged full price. State they give you 30 day free trial but I was not credited for return postage or for the items until weeks later. I occurred interest. Called and called to see nothing done but runaround talk and half of the reps had problems with English. Then before this all hit me and I sent the first items back I ordered a cell phone.
Days later received a small part for an iPad. Called and told to send it back and they would sent correct item. Didn't get credit for over a month on that. But the worst thing is days later I receive the same part for an iPad instead of a cell phone. I sent it back priority mail and called. Claim they didn't receive it until weeks later. Didn't get credit until another billing cycle went by. Two payments later I owe way over the price of the one item I kept. I was charged shipping charges and then late charges because I paid late waiting on them to correct billing.
I used to deal with Fingerhut years ago but they sold out. I may be dead over an item that was advertised online for $129.99. My bill after $30 payment is close to $200. I'm having chest pains writing about it. I sent a money order by priority mail and the received it Friday morning and I get constant phone calls since Friday. I don't answer because there is no talking to them. They want your bank info extremely bad. Said money order takes 7-10 days to process?? Just don't deal with them period. Just ruin your credit not help.
SAINT CLOUD MN, KENTUCKY -- (OVERALL VERY UNSATISFIED.) I ordered the 5 piece oak kitchen table set by ASHLEY. When I first received it. The table top was completely damaged in the center so I called to complain to a Fingerhut representative. So they sent me another table top which was completely damaged on the corner. At this point I was extremely upset it's ridiculous. So I know it's not that hard to care for one item. So when I called the third time. I asked to speak to someone higher up. They transferred me to a supervisor who said he was sorry again for this mishap.
I presumed to express my feelings about the situation. But there was nothing he could do for me but send another table top which I would receive within 7 to 10 business days. 10 days later I called back because I still didn't receive my third table top. So the Fingerhut representative I spoke with this time said that it showed the request for a table top in the system but for some reason it hadn't been sent out. So now after 1 month and a half of trying to be a completely satisfied customer. I am still waiting on my third table top.
(ABSOLUTELY RIDICULOUS) I worked in shipping and receiving as well as retail. There are way too many U.S. citizens in this world in need of a good job. For these excuse me IGNORANT people that can't handle one order to take those job placements. What has this world come to?
NEWARK, NEW JERSEY -- I have been dealing with Fingerhut for several years. I have purchased items and paid off my account at least twice.
Just recently I have been having problems with them. First of all my billing due date is the 25th of the month. They have recently been calling on the 2nd demanding payment and charging a "late fee". Nothing I say makes any difference in this.
After my latest conversation with them they took it upon themselves to set up an automatic payment transfer without my permission. I called my bank and cancelled this transfer and put a block on any electronic payments to them. I will continue to pay my bill by check. I wish I had the money to pay them off right now... but I don't. So, now, I am getting these harassing phone calls. You can bet I will never do business with Fingerhut again.
I have been with Fingerhut for less than a year now. I hope by publishing this info about Fingerhut I am able to help others before they get nabbed....mafia style by Fingerhut. Their products are way below average in quality and their interest rate is outrageous but you don't find any of this out in the beginning as it is not apparent. Most of their products, in my opinion, must be made in 3rd world countries-- the quality is not evident.
Plus the point I want to make here is the most important: I have a few other credit cards and the one that charges the least amount with the highest quality is Dillard's at 18%. You get what you pay for and the interest rate is not going to break you and they don't make a point of hiding the rate like Fingerhut does. Shame on Fingerhut.
Fingerhut, how dare they. They do not make you aware in any of their info that their interest rate is 25%. This is criminal, mafia style. As soon as I get rid of this bill, which is about 3 more payments, I don't want any more to do with them..ever! You would be wise to heed my advice. Most of what I bought has worn out or broken before I am even able to pay it off. Pure junk of which the Fingerhut members pay 25% for. Guys that is 25 cents on a dollar.... like I said it is Mafia Style..... think about it.
Representatives of Fingerhut have called me on my cell phone a total of 6 times now looking for someone named Ms. **, whom I am not. The first call on Dec.19th of 07 at 10:49am, I simply told Fingerhut they had a wrong number. The second call on Dec.20th of 07 at 8:25am, I made sure to tell the rep. that I am not Ms.**, they have a wrong number, "please remove my cell phone number from your system." I was told it would be removed. The third call on Dec.21st of 07 at 2:14pm, I asked for a supervisor. The rep. hung up on me. The fourth call on Dec. 22nd of 07 at 8:59 am when I asked for a name, the line "suddenly" went dead.
The fifth time, on Dec. 26th of 07 at 11:53 am, the caller never responded to my hello when I answered, and today, Dec.27th at 12:07pm, more joy. I re-explained for the umpteenth time that I am not Ms.** and then simply asked for a supervisor. Of course, I was told by the rep. that the supervisor was in a meeting and that they would call me back. The rep. didn't want to provide me a call back number for the supervisor, nor would she find another supervisor, and or manager to speak with me. The rep. much to my dismay didn't have any customer service inclinations at all.
She/ the company she works for is in error, and she didn't have any qualms showing how annoyed she was at my questions. I asked "if anywhere in their system is there a note or anything at all stating that my cell phone number should be removed?" According to her, "there isn't", but that was all. The rep. basically said goodbye and hung up. No resolution or gasp! Dare I hope for an apology?
They are basically harassing me with these calls, using up my minutes, and I can't find a corporate address anywhere on the web for a complaint/ help. The only info available is the customer service number, which hasn't helped. I've never done business with Fingerhut, and now I know never to do so.
They need to hire people that clearly speak and understand the English language as it is spoken in the USA. I had to go through several calls to finally place an order. Now I remember why I don't order very often. If I have to repeat myself several times this is ludicrous and unnecessary I speak often in public so I do think I'm plainly understood.
Why must this company hire people unfamiliar with the English language. We have several unemployed in this country that would to have work at Christmas time.