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Deceptive Practices & Consumer Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST. CLOUD, MINNESOTA -- I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.

I called and emailed NUMEROUS times. I got absolutely nowhere with the Fingerhut representatives. They refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist me. It is a total nightmare dealing with Fingerhut. December 2013 - I spoke with ** - He stated I was no longer within the 30 Day Home Trial period and there was nothing he could do. Again, he refused to let me speak with a supervisor and claimed he was unable to transfer my call or provide me with additional phone numbers to contact Customer Service.

Again, I emailed several times and I left a negative product rating through the Fingerhut website. I received no response to the numerous emails, but Fingerhut removed my negative rating from their website. Fingerhut is misleading consumers by removing negative ratings and displaying only the positive.

I finally decided to contact Samsung, the manufacturer of the TV. Samsung arranged for a company to come to my home and repair the television. The repairman replaced the defective part twice (the first part blew as soon as it was inserted). The "band-aid" repair held for less than a week. Again, the TV was on and on, on and off. I called Samsung and their ECR Representative told me "YOUR TV IS OLD & OUTDATED". I would have to go through another repair, but first, I must prove the TV is still under warranty. At this point, I stopped making payments to Fingerhut. They sold me an OLD, OUTDATED, DEFECTIVE TV.

Well, It didn't take long for the harassing, collection phone calls from Fingerhut to start. They want their money, but still unwilling to take the TV back. They reported my account to the credit agencies as default, which brought my credit score down. I started to threaten Fingerhut and Samsung with a lawsuit, BBB, Consumer Protection, anything I could rattle off to make someone listen. The TV came with a 1 year warranty that guaranteed against defect.... I wanted it replaced.

Finally, 7 months into this ordeal, Samsung has agreed to exchange the TV. This should happen within the next 7 -10 business days. BACK TO FINGERHUT - I called Fingerhut today (June 30, 2014). I explained that Samsung has agreed to exchange the TV and I would be willing to make my monthly payments, if Fingerhut removed the late fees and updated my credit report. I was told "you pay the late fees $260.00 now and Fingerhut will reimburse you and update your credit report." REALLY?

I asked him to send the information to me in an email, which he refused to do. I asked him to remove the late fees first, which he refused to do. After going several rounds with this blatantly deceptive person, he stated he was not authorized to remove the late fees or update the credit report. Why did he tell me he would??? OMG - SO INTERNATIONALLY DECEPTIVE!!!

Again, I asked for a supervisor and again I was not allowed to speak with one. I asked to be transferred to someone that could assist me and again, he refused. I called Fingerhut back 6 times today, I have spoken with **. All of these representatives were unwilling to assist, unable to help, unwilling to connect me with a supervisor, unable to provide me with additional phone numbers and so on. This has caused me a great deal of anxiety & stress, it has ruined my credit, which has affected me financially. I am more than happy to speak with any law firm or media regarding this issue with FINGERHUT.

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They don't care about customers who pay...
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DETROIT, MICHIGAN -- I had the worse experience possible in dealing with your company. I first ordered a Canada Coat from you guys which went over the spending limit and I was happy to pay the difference. When my coat arrived and I tried it on it was the wrong size and color. I quickly wrapped it back up and sent it back the next day. It took a while for the item to be registered as returned even after I received a return received receipt. The money was slow about entering the account which was ok. The coat was out of stock so I had to order something else. I found a pair of boots I really wanted and even bought a Carhartt coat to match in anticipation of its arrival. I placed the order online and waited for my boots that never came. I checked on-line to find that I had no order status or tracking number. After calling customer service they told me that I had to order on-line. So I did. They told me the money I sent in would not be credited to my down payment but subtracted from the back end of the payment amount. This bothered me but I agree because I really wanted the boots. I payed the money and the difference. The customer representative assured me that the order had been placed. I received an e-mail telling me the order had been received yet days later the boots did not arrive and there was no tracking number. After calling a twice I was told that I had to wait 24 to 48 hours to make another order. This seemed really unfair so I asked to speak to a supervisor. The first time I was hung up on and the second time the representative gave me a hard time until I finally reached a supervisor. The supervisor, named Wanda, spoke in a very condescending tone and I knew she was searching for a way to deny me rather than help me even though I was willing to pay for the boots. After suffering through what I knew would not be in my favor, she told me that since the first item was returned I couldn't go over the limit even if I paid the difference like I did the first time. It didn't matter that I was trying to spend more money she would not make a exception regardless of all the trouble I had been through. She said she would rather give me a refund. I been going through this since November 28th. This is not January 10, 2019. I have called many times and paid twice and still haven't been treated like I am a valued customer. All I wanted was:
Carhartt Men's 6" Internal Met Guard Boot - Wide
Item Number: NBHGZ
Options: Black,13

I now have a $225.00 coat that is no good. I am severely dismayed and disappointed. That is why I feel it is my obligation to report my horrible experience, to keep this from happening to other people and potential customers.

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Openly Rip People Off and They Give You the Runaround.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST. CLOUD, MN -- I have sent all my info to my Attorney General but Fingerhut continues to rip me off. I sent all items back due to boxes looking like they had been not properly packaged. I kept one item that was on sale but was charged full price. State they give you 30 day free trial but I was not credited for return postage or for the items until weeks later. I occurred interest. Called and called to see nothing done but runaround talk and half of the reps had problems with English. Then before this all hit me and I sent the first items back I ordered a cell phone.

Days later received a small part for an iPad. Called and told to send it back and they would sent correct item. Didn't get credit for over a month on that. But the worst thing is days later I receive the same part for an iPad instead of a cell phone. I sent it back priority mail and called. Claim they didn't receive it until weeks later. Didn't get credit until another billing cycle went by. Two payments later I owe way over the price of the one item I kept. I was charged shipping charges and then late charges because I paid late waiting on them to correct billing.

I used to deal with Fingerhut years ago but they sold out. I may be dead over an item that was advertised online for $129.99. My bill after $30 payment is close to $200. I'm having chest pains writing about it. I sent a money order by priority mail and the received it Friday morning and I get constant phone calls since Friday. I don't answer because there is no talking to them. They want your bank info extremely bad. Said money order takes 7-10 days to process?? Just don't deal with them period. Just ruin your credit not help.

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I Give Fingerhut... the Finger
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ST. CLOUD, MINNESOTA -- Been a long time since I posted here, but I'm getting nowhere, and maybe Fingerhut scours M3C for complaints (doubt it). Let's get this out of the way - I know Fingerhut is for people with a garbage credit rating (me - long story) and that they overcharge for products you can get at Target. That isn't the point of this review. Feel free to bash me for being stupid and fiscally irresponsible if you want.

Anyhow, in trying to rebuild my credit, I got a Fingyhut account and ordered a little tabletop stereo. I got it, and boy was it ugly. It also sounded kind of lame. It was a Sony, so I was a little surprised. I figured I'd return it for one with more power. They give you that little prepaid shipping label so THAT NIGHT (not yelling, just emphasizing), I boxed it up, slapped the shipping label on it after enclosing the exchange instructions, and took it to the PO. Now, this is my fault - the post-office lady took it and didn't give me a receipt, but I figured no big - we have the invoice with a tracking number at home.

Well, we did until, for the first time ever, my husband decided to clean a random piece of paper that I told him not to touch off of the shelf. Can't find it. Ok, it should still make it the 80 or so miles. Apparently it didn't. I sent two e-mails to Fingyhut before I got a response which said "we don't have your return." I call b.s. They said they would send me an affidavit. Never got it.

I filed a complaint with the BBB. That was a month ago. No response. I e-mailed FH again, and they finally got me the affidavit. I filled it out and sent it back and got a response saying they didn't get my return. I asked politely for a copy of the original packing slip that came with it since that should have the tracking number on it. Nothing.
Really. I can't believe that all my mail gets to its intended destination except for this one large box. But let's suppose for a minute that it didn't. FH should have the tracking number. They should have a copy of the original invoice. Would it not make sense for them at the very least to send it to me and tell me to track it myself?

Maybe someone at the PO likes ugly stereos. At least I could tell if they would just pull that one little piece of paper for me and send it. I know it's my (husband's) fault for throwing it away, but come on. Everything I buy there shows up. The bills show up. But my return doesn't? I guess I'll just pay them off as soon as I can and rebuild my credit with a card with a 2000% interest rate.

Resolution Update 06/03/2015:

As much as it still irks me that I had to go three rounds with Fingerhut through the BBB, and as much as it irks me that they had the information right there that showed my return was delivered to them in January, and as much as it irks me that I had to pretty much beg for information from them to prove them wrong, Fingerhut did refund my money, plus interest, plus two late fees since I wasn't paying for something I didn't have, plus the shipping charges. So all in all, they gave me more than I asked for-I just wanted to get my money back and the interest. Do your homework, boys and girls. Don't let any company tell you one thing when you know you are right and can actually prove it.

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Denied Revolving Credit
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1967, VIRGINIA -- I bought one item August 2018. Made every payment on time. Paid more than my balance owing for the month and paid off the complete balance close to six months later. I waited to pay it off so FH could report my payments. I was NEVER late and NEVER missed a payment. I was more than pleased to pay off the item January 2019. Credit score looks amazing after six months, however, none of it is due to FH. They've yet to report that the card is PIF and it only shows reporting from last year. They offered me another chance with the Fresh Start Program. (Are they insane?) That would be a ** NO!

I paid them off and received a letter in the mail stating that due to LATE PAYMENT(s), that's right, PAYMENTS with an S, that I did not qualify for revolving credit. First of all, I was done with them the minute I paid them off. Secondly, they keep sending me emails to USE the $50 increase in credit to establish credit with them. Lastly, I called to specifically tell them to stop sending me emails and to ask them why my account overview was wiped CLEAN? It doesn't show any of my payments. Thank God, I have all my receipts via email, but I was really curious as to why they would wipe it clean and then claim via snail mail that I WAS LATE WITH PAYMENTS. That is a bogus LIE.

As I stated, all payments were made on time and were paid over the amount requested, and it was PAID off in January 2019. I will never use them ever again. My credit score has increased to the 700 due to ESTABLISHED and REPUTABLE credit card companies. Customer service is a joke. She left me on hold for over 25 minutes waiting on a manager. Stay far away from FH. Please don't respond to me that it a DO OVER credit company. I was approved for 3 cards without them and the others have reported my information accurately and accordingly. Good riddance!

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Fraud
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I purchased what was supposed to be a brand new Dell Inspiron from Fingerhut. Opened it for a month and a half later. It did not work. At all. I reached out to Fingerhut for a refund or exchange. They told me to call DELL. I called the number they gave me - it was for TOSHIBA CUSTOMER SERVICE. I called back. They gave me another number - finally Dell. They couldn't help me because I "was not the person that purchased the item". I did find that Fingerhut purchased $40,000.00 worth of computers - MOST WERE REFURBISHED.

Again, I call Fingerhut to request a refund because they sold me a used laptop at a NEW laptop price - $600.00. To hell with the exchange. Now there is an exchange policy that they can not accept returns after 30 days - remember, I didn't open it until a month and a half after I received it. That's right. They wouldn't take it back. I refused to pay for a broken, used laptop at NEW laptop prices. These S.O.B.s called me 4 times a day, every day for 2 months. I eventually caught up my payments and I can't wait to pay this thing off. NEVER PURCHASE FROM FINGERHUT - they are lying and unethical CROOKS.

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Slowest Website Ever!!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

YPSILANTI, MICHIGAN -- Just trying to look up stuff to order and OMG it's the SLOWEST WEBSITE I'VE EVER BEEN TO!! I can't believe how slow this site is! It even starts loading pages I don't click on and is the most annoying shopping experience ever! I'm so glad I haven't dealt with the representatives and am terrified for the time I have to because of other complaints.

I can't believe how low rates it is and wish I would've checked reviews out before ordering because I wouldn't have ordered, but the credit is so tempting, especially as a very broke mom for Christmas time. I really hope they take the reviews into consideration and fix the problems because they're only losing customers because of them. Smh by the reviews though. I don't think they even care!

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The Biggest Fraud on the Web
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a gaming PC from this online fraud site called Fingerhut or more like Finger** because that's exactly what you get **!!! In order for them to ship the item you have to pay $30+ so I did and when I got the PC it wasn't what was in the picture, it was the same brand but the base model which was over $100+ less anywhere else you looked. So after debating if we should keep it for half a sec, we decided there was no doubt to return it so I did and to my surprise, I had the $30+ dollar charge added to my account again, so I asked why and I never got a response, so I said ** it I'll just pay the damn bill and close my account...

Well 2 months later I get a email from Credit Karma saying I'm getting a delinquent hit to my credit because I have 2 past payments I missed to Finger**!!! Haha so now they finally closed my account and want me to pay $72+ for late fee on the $30+ dollar bill I "missed".

Well after coming unglued they finally "closed" my account AGAIN! But this time I'm going to check every other day to make sure it's closed and I'm going to take them to claims court if they continue to make force me to pay for their huge mess up. The moral of my story is to please NOT use Fingerhut, there are plenty of other forms of getting small loans to get PC's or other items. Don't stoop to going through this hassle I have.

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Run Around
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I got married in April and we decided to try Fingerhut for our wedding rings. I got them in the mail and what not. My husband's ring was damaged, and the one I order for myself was a men's ring but they were selling in the women's rings. So in March we sent them back because that's when we had the money. Well I am now being called 3-4 times a day even when I have already talked to someone. I had to pay to ship them back and they are charging me for shipping again. I just filed a complaint with the attorney general tonight. I hope my issues gets resolved.

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Horrid Customer Service and Products
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Fingerhut has to be one of the single worst companies in the US. I purchased an HP Stream 14" Touch Laptop Computer in October 2019 and by December 2019 the screen needed repair. Apparently although it is a touch screen if you touch it too much it will crack and display distorted images. Contacted Fingerhut immediately after it happened and was told to contact HP who of course would not repair. I was then told to contact Fingerhut again which I did but there was no resolution offered. They care nothing about the consumers of their products. Beware of this company, do not give them your business. Also, don't bother leaving a negative although honest review because they will make sure it is not displayed on the website!

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Fingerhut Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 25 ratings and
36 reviews & complaints.
Contact Information:
Fingerhut
PO Box 166
Newark, NJ 07101-0166
1-800-208-2500 (ph)
www.fingerhut.com
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