ST CLOUD, MINNESOTA -- I have never in my life been more humiliated! I am a grown woman of 57 years of age, a born and raised New York City legal secretary who served in the United States Army, raised 3 children on my own, and pay all of my bills not just on time but ahead of time, with all three credit scores in the high 700's and have had this horrid company given me so much grief, so much unnecessary angst, making me jump through so many hoops just to be approved and I am still waiting for their "approval". What a load of garbage! Such appalling unprofessionalism and arrogance!
I recall ordering from them 31 years ago when I was pregnant with my premature baby, my first child who died 7 1/2 months later after having endured so much suffering and three surgeries. I had ordered a cradle for her from Fingerhut in case she made it home and it arrived damaged, with legs broken and parts missing and I remember saying to myself I will NEVER have anything to do with the junk sold from Fingerhut again.
Now, 31 years later I decide to give them a second chance and they treat me, a former soldier who defended this country, like dirt! I hope God can forgive them for all of their verbal and emotional abuse to their customers, but not before first reminding them, again and again, once for each and every time they were disrespectful to a customer, just how much grief they have caused people. Shame on them!!
PENNSYLVANIA -- The customer service reps for the most part are horrible, not helpful they talk over you and if you ask for a manager you get transferred back into the queue as to try not to get in trouble. I spoke with a Gene yesterday very rude. Dropped me to a voicemail where no one EVER returns your call. Then I spoke with a Mary when I called back. I had to ask 5 times for her to repeat her name. She refused to speak over a whisper. I heard the hold music just time it wasn't my phone. Then I spoke with Karen who claimed to be a manager who was worse than the employees. Kept speaking over me and lying.
My tracking number clearly shows on USPS not received. She kept saying it was. I asked what tracking number she was looking at and in turn refused to give it to me but kept saying, "We'll what's the number you are looking at." I have worked in service centers for 15 years. These people would have been fired by now for their refusal to do the job they were hired for and the attitude alone. This company has the worst customer service. If I ever do receive this package I will be cancelling my account after I get it.
ST CLOUD, MINNESOTA -- I AM SO DISGUSTED WITH FINGERHUT!!! I have contacted two news companies here to tell them about this experience. I have been trying to contact them for a year to return a broken item. I was told several times they sent a label but I never received these fake labels they created. I asked to get the label by email and I was told NO. I wasted my time contacting the CEO and he got a representative to call me for nothing. The supervisor advised I could send this back and now they don't want to commit to it.
This experience has made me ill and it is messing with me. I can't sleep and I am barely eating because this has sickened me so much. I should not have to pay for something I can't use and something I received broken. They are trying to say I should've sent in a stop billing but why when I called. This is crap!!
ST CLOUD MINNESOTA, FLORIDA -- I ordered something over a month ago and they just now took the deposit out of my bank account and I have yet to receive the items. I ordered and on top of that they charged a ridiculous amount for shipping. Like I said the worst online experience ever. I will never order anything again from this company.
SAINT CLOUD, MINNESOTA -- I sent Fingerhut a email on a cell that they were having for 18% off. Clicked on something I wanted to get at 18% off and not available. That was last week still not available. So I emailed them and told me I need to call. Really that is the most horrible customer service I've ever heard of that will not call you back. I'm a new customer. As soon as I get what I owe paid off never again will I order from them. I ordered a comforter for my bed and it is very cheaply made.
ROANOKE, VIRGINIA -- I talk to a customer service person a couple of days ago trying to get on a hardship program to get help. They keep charging me interest so the customer service person told me I could go on a program for 9 months and pay 29 dollars a month. I talk to another one and he said he would have to talk to his supervisor. He sound like he was India person. I had another one hang up on me as soon as I gave them my information. I have heard bad things about Fingerhut but, this is crazy.
ST. CLOUD, MINNESOTA -- I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.
I called and emailed NUMEROUS times. I got absolutely nowhere with the Fingerhut representatives. They refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist me. It is a total nightmare dealing with Fingerhut. December 2013 - I spoke with ** - He stated I was no longer within the 30 Day Home Trial period and there was nothing he could do. Again, he refused to let me speak with a supervisor and claimed he was unable to transfer my call or provide me with additional phone numbers to contact Customer Service.
Again, I emailed several times and I left a negative product rating through the Fingerhut website. I received no response to the numerous emails, but Fingerhut removed my negative rating from their website. Fingerhut is misleading consumers by removing negative ratings and displaying only the positive.
I finally decided to contact Samsung, the manufacturer of the TV. Samsung arranged for a company to come to my home and repair the television. The repairman replaced the defective part twice (the first part blew as soon as it was inserted). The "band-aid" repair held for less than a week. Again, the TV was on and on, on and off. I called Samsung and their ECR Representative told me "YOUR TV IS OLD & OUTDATED". I would have to go through another repair, but first, I must prove the TV is still under warranty. At this point, I stopped making payments to Fingerhut. They sold me an OLD, OUTDATED, DEFECTIVE TV.
Well, It didn't take long for the harassing, collection phone calls from Fingerhut to start. They want their money, but still unwilling to take the TV back. They reported my account to the credit agencies as default, which brought my credit score down. I started to threaten Fingerhut and Samsung with a lawsuit, BBB, Consumer Protection, anything I could rattle off to make someone listen. The TV came with a 1 year warranty that guaranteed against defect.... I wanted it replaced.
Finally, 7 months into this ordeal, Samsung has agreed to exchange the TV. This should happen within the next 7 -10 business days. BACK TO FINGERHUT - I called Fingerhut today (June 30, 2014). I explained that Samsung has agreed to exchange the TV and I would be willing to make my monthly payments, if Fingerhut removed the late fees and updated my credit report. I was told "you pay the late fees $260.00 now and Fingerhut will reimburse you and update your credit report." REALLY?
I asked him to send the information to me in an email, which he refused to do. I asked him to remove the late fees first, which he refused to do. After going several rounds with this blatantly deceptive person, he stated he was not authorized to remove the late fees or update the credit report. Why did he tell me he would??? OMG - SO INTERNATIONALLY DECEPTIVE!!!
Again, I asked for a supervisor and again I was not allowed to speak with one. I asked to be transferred to someone that could assist me and again, he refused. I called Fingerhut back 6 times today, I have spoken with **. All of these representatives were unwilling to assist, unable to help, unwilling to connect me with a supervisor, unable to provide me with additional phone numbers and so on. This has caused me a great deal of anxiety & stress, it has ruined my credit, which has affected me financially. I am more than happy to speak with any law firm or media regarding this issue with FINGERHUT.
FLORIDA -- I purchased what was supposed to be a brand new Dell Inspiron from Fingerhut. Opened it for a month and a half later. It did not work. At all. I reached out to Fingerhut for a refund or exchange. They told me to call DELL. I called the number they gave me - it was for TOSHIBA CUSTOMER SERVICE. I called back. They gave me another number - finally Dell. They couldn't help me because I "was not the person that purchased the item". I did find that Fingerhut purchased $40,000.00 worth of computers - MOST WERE REFURBISHED.
Again, I call Fingerhut to request a refund because they sold me a used laptop at a NEW laptop price - $600.00. To hell with the exchange. Now there is an exchange policy that they can not accept returns after 30 days - remember, I didn't open it until a month and a half after I received it. That's right. They wouldn't take it back. I refused to pay for a broken, used laptop at NEW laptop prices. These S.O.B.s called me 4 times a day, every day for 2 months. I eventually caught up my payments and I can't wait to pay this thing off. NEVER PURCHASE FROM FINGERHUT - they are lying and unethical CROOKS.
ST CLOUD, MINNESOTA -- On 7-8-2013, I received a call from customer service regarding my July payment. I explained that I never received the statement, but I will go online to process a payment. Customer service representative did inform me that there was a late fee of $13.99; she said that she could waive the late fee as a one-time courtesy IF I made the payment with her. I told her that I prefer to enter the payment online to avoid any mistakes. She said if I made the payment online, she would not waive the late fee.
I gave her my credit card information and authorized a payment of $13.99. As I waited for the payment confirmation number, I logged into my FingerHut account. I checked the FingerHut payment history, noticed a charge of $26.98. I told her she charged the wrong amount. She said the correct amount will reflect in about 2-4 hours. Four hours later, I checked my account and the dollar amount did not change.
I called customer service again, explained the problem to customer service representative, she said she will reverse the $26.98 charge and charge the correct amount of $13.99. I was fine with that. I gave her my credit card number, as she was about the process the payment she informed me that there is a $5.00 processing fee. I told her to stop. I was never told about a processing fee. She said she will waive the $5.00 fee. I thanked her for waiving the fee. She said the $26.98 will be credit back to my US Bank credit card within a couple of days.
On 7-11-13, I checked my US Bank account; I saw the $26.98 charge had not been reversed. I called customer service. 1st call at 10:06 am spoke to ** – After explaining the problem and requesting to speak to a supervisor - Customer service representative hung up.
2nd call at 10:09 am spoke to ** – Told her I wanted to speak to a supervisor, she refused to transfer the call and customer service representative hung up on me. 3rd call at 12:13 pm - Spoke to customer service representative (didn't get her name), explained the issue and told her I wanted to speak to a supervisor. Waited for about 5 min, spoke to ** (Supervisor), told him the problem, he checked the account and didn't understand why the $26.98 charge was not reversed. He transferred me to another supervisor.
Waited about 10 min, ** (Supervisor) told me that FingerHut does not credit bank cards and will not credit my US Bank card BUT she will gladly apply the $26.98 payment towards my August's payment. I asked her, if this is the policy why didn't the other customer service representatives tell me? I spoke to 3 customer service representatives and 1 supervisor and I was never told. I told her that I am not satisfied with that. I was told by the customer service representative on the 8th that the $26.98 payment will be reversed and my US Bank credit card will be credited.
She told me to call my bank, that there is nothing she will do. At this point I told her she has very poor customer service skills, unprofessional and her attitude is awful. I called my bank, told them the problem, they were very professional, understanding and they reversed the charges. Because of FingerHut's horrible customer service and straight out lies, I called to request a return packing slip. Since I never used the items I ordered, I will return them and happily close my account.
I doubt that anything will come of this complaint letter, but I very happy that I will NEVER do business with a company that treats its customers this way. For me to take time out of my busy schedule to write a complaint letter should say enough! I'm sure most people would just blow it off and continue on, but not me! I call it like I see it. For the most part, FingerHut has horrible customer service representatives and atrocious supervisors who don't know what they are doing. I strongly suggest retrain your representatives. Unhappy, never to shop at FingerHut again customer!
YPSILANTI, MICHIGAN -- Just trying to look up stuff to order and OMG it's the SLOWEST WEBSITE I'VE EVER BEEN TO!! I can't believe how slow this site is! It even starts loading pages I don't click on and is the most annoying shopping experience ever! I'm so glad I haven't dealt with the representatives and am terrified for the time I have to because of other complaints.
I can't believe how low rates it is and wish I would've checked reviews out before ordering because I wouldn't have ordered, but the credit is so tempting, especially as a very broke mom for Christmas time. I really hope they take the reviews into consideration and fix the problems because they're only losing customers because of them. Smh by the reviews though. I don't think they even care!