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The Biggest Fraud on the Web
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a gaming PC from this online fraud site called Fingerhut or more like Finger** because that's exactly what you get **!!! In order for them to ship the item you have to pay $30+ so I did and when I got the PC it wasn't what was in the picture, it was the same brand but the base model which was over $100+ less anywhere else you looked. So after debating if we should keep it for half a sec, we decided there was no doubt to return it so I did and to my surprise, I had the $30+ dollar charge added to my account again, so I asked why and I never got a response, so I said ** it I'll just pay the damn bill and close my account...

Well 2 months later I get a email from Credit Karma saying I'm getting a delinquent hit to my credit because I have 2 past payments I missed to Finger**!!! Haha so now they finally closed my account and want me to pay $72+ for late fee on the $30+ dollar bill I "missed".

Well after coming unglued they finally "closed" my account AGAIN! But this time I'm going to check every other day to make sure it's closed and I'm going to take them to claims court if they continue to make force me to pay for their huge mess up. The moral of my story is to please NOT use Fingerhut, there are plenty of other forms of getting small loans to get PC's or other items. Don't stoop to going through this hassle I have.

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Run Around
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I got married in April and we decided to try Fingerhut for our wedding rings. I got them in the mail and what not. My husband's ring was damaged, and the one I order for myself was a men's ring but they were selling in the women's rings. So in March we sent them back because that's when we had the money. Well I am now being called 3-4 times a day even when I have already talked to someone. I had to pay to ship them back and they are charging me for shipping again. I just filed a complaint with the attorney general tonight. I hope my issues gets resolved.

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Theft, Bad Customer Service, 'Anything Goes'
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ST. CLOUD, MINNESOTA -- Beware of making monthly payments from FH's own website. Twice they debited my account for double the payment amount I scheduled. Yet, at their site, it looked as though only the one payment I authorized was taken. I found out they took the duplicate unauthorized payment when my bank notified me of a big overdraft plus attendant bank fee for it. I submitted a claim and my bank got the money back FH stole.

Weeks later, when I tried to place an order with FH it didn't go through. Rep in their credit dept. said a HOLD was placed on my account because 'a payment was returned'. Not making this up! So, FH took an unauthorized payment from me, I had to get my bank to deal with it, they did, and then FH suspended my account. This happened TWICE. Conversations with FH's customer service dept will put you right into the twilight zone!

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Awesome, if You Have a Low Credit Score, & A Criminal Record
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST CLOUD, MINNESOTA -- The quality is crap, and if you have a low credit score you don't win, LOL. So, if you don't have a pot to ** in or a window to throw it out of, you win.

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Credit and Quality of Products
StarStarStarStarStarBy -
Rating: 5/51

My experiences with Fingerhut have been positive. I use my Fingerhut charge account to purchase various small appliances, linens and other small items. So far, no problems with any of the items. I made weekly payments instead of monthly because of how they calculate interest. I am ordering a bed next, my first big item. I will post my experience. I never purchase large or expensive items from a catalog but choose to purchase in the traditional manner.

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Interest Fee Percentages Include Shipping Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I am concerned that my monthly bill from Fingerhut calculates their interest charge on the total of my acct...which includes shipping charges. This is concerning for me...any thoughts people? Also, they are very expensive on shipping charges, more than any other company I have ever worked with. Plus they don't give the promo code listed on their own catalogs, when I have met their purchase stipulations to get the promo. I am paying this bill off and leaving them behind. Consumer beware.

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I Give Fingerhut... the Finger
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ST. CLOUD, MINNESOTA -- Been a long time since I posted here, but I'm getting nowhere, and maybe Fingerhut scours M3C for complaints (doubt it). Let's get this out of the way - I know Fingerhut is for people with a garbage credit rating (me - long story) and that they overcharge for products you can get at Target. That isn't the point of this review. Feel free to bash me for being stupid and fiscally irresponsible if you want.

Anyhow, in trying to rebuild my credit, I got a Fingyhut account and ordered a little tabletop stereo. I got it, and boy was it ugly. It also sounded kind of lame. It was a Sony, so I was a little surprised. I figured I'd return it for one with more power. They give you that little prepaid shipping label so THAT NIGHT (not yelling, just emphasizing), I boxed it up, slapped the shipping label on it after enclosing the exchange instructions, and took it to the PO. Now, this is my fault - the post-office lady took it and didn't give me a receipt, but I figured no big - we have the invoice with a tracking number at home.

Well, we did until, for the first time ever, my husband decided to clean a random piece of paper that I told him not to touch off of the shelf. Can't find it. Ok, it should still make it the 80 or so miles. Apparently it didn't. I sent two e-mails to Fingyhut before I got a response which said "we don't have your return." I call b.s. They said they would send me an affidavit. Never got it.

I filed a complaint with the BBB. That was a month ago. No response. I e-mailed FH again, and they finally got me the affidavit. I filled it out and sent it back and got a response saying they didn't get my return. I asked politely for a copy of the original packing slip that came with it since that should have the tracking number on it. Nothing.
Really. I can't believe that all my mail gets to its intended destination except for this one large box. But let's suppose for a minute that it didn't. FH should have the tracking number. They should have a copy of the original invoice. Would it not make sense for them at the very least to send it to me and tell me to track it myself?

Maybe someone at the PO likes ugly stereos. At least I could tell if they would just pull that one little piece of paper for me and send it. I know it's my (husband's) fault for throwing it away, but come on. Everything I buy there shows up. The bills show up. But my return doesn't? I guess I'll just pay them off as soon as I can and rebuild my credit with a card with a 2000% interest rate.

Resolution Update 06/03/2015:

As much as it still irks me that I had to go three rounds with Fingerhut through the BBB, and as much as it irks me that they had the information right there that showed my return was delivered to them in January, and as much as it irks me that I had to pretty much beg for information from them to prove them wrong, Fingerhut did refund my money, plus interest, plus two late fees since I wasn't paying for something I didn't have, plus the shipping charges. So all in all, they gave me more than I asked for-I just wanted to get my money back and the interest. Do your homework, boys and girls. Don't let any company tell you one thing when you know you are right and can actually prove it.

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Openly Rip People Off and They Give You the Runaround.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST. CLOUD, MN -- I have sent all my info to my Attorney General but Fingerhut continues to rip me off. I sent all items back due to boxes looking like they had been not properly packaged. I kept one item that was on sale but was charged full price. State they give you 30 day free trial but I was not credited for return postage or for the items until weeks later. I occurred interest. Called and called to see nothing done but runaround talk and half of the reps had problems with English. Then before this all hit me and I sent the first items back I ordered a cell phone.

Days later received a small part for an iPad. Called and told to send it back and they would sent correct item. Didn't get credit for over a month on that. But the worst thing is days later I receive the same part for an iPad instead of a cell phone. I sent it back priority mail and called. Claim they didn't receive it until weeks later. Didn't get credit until another billing cycle went by. Two payments later I owe way over the price of the one item I kept. I was charged shipping charges and then late charges because I paid late waiting on them to correct billing.

I used to deal with Fingerhut years ago but they sold out. I may be dead over an item that was advertised online for $129.99. My bill after $30 payment is close to $200. I'm having chest pains writing about it. I sent a money order by priority mail and the received it Friday morning and I get constant phone calls since Friday. I don't answer because there is no talking to them. They want your bank info extremely bad. Said money order takes 7-10 days to process?? Just don't deal with them period. Just ruin your credit not help.

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Rip off artists
By -

NEWARK, NEW JERSEY -- I have been dealing with Fingerhut for several years. I have purchased items and paid off my account at least twice.
Just recently I have been having problems with them. First of all my billing due date is the 25th of the month. They have recently been calling on the 2nd demanding payment and charging a "late fee". Nothing I say makes any difference in this.

After my latest conversation with them they took it upon themselves to set up an automatic payment transfer without my permission. I called my bank and cancelled this transfer and put a block on any electronic payments to them. I will continue to pay my bill by check. I wish I had the money to pay them off right now... but I don't. So, now, I am getting these harassing phone calls. You can bet I will never do business with Fingerhut again.

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Outrageous Finance Charge
By -

I have been with Fingerhut for less than a year now. I hope by publishing this info about Fingerhut I am able to help others before they get nabbed....mafia style by Fingerhut. Their products are way below average in quality and their interest rate is outrageous but you don't find any of this out in the beginning as it is not apparent. Most of their products, in my opinion, must be made in 3rd world countries-- the quality is not evident.

Plus the point I want to make here is the most important: I have a few other credit cards and the one that charges the least amount with the highest quality is Dillard's at 18%. You get what you pay for and the interest rate is not going to break you and they don't make a point of hiding the rate like Fingerhut does. Shame on Fingerhut.

Fingerhut, how dare they. They do not make you aware in any of their info that their interest rate is 25%. This is criminal, mafia style. As soon as I get rid of this bill, which is about 3 more payments, I don't want any more to do with them..ever! You would be wise to heed my advice. Most of what I bought has worn out or broken before I am even able to pay it off. Pure junk of which the Fingerhut members pay 25% for. Guys that is 25 cents on a dollar.... like I said it is Mafia Style..... think about it.

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Fingerhut Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 20 ratings and
30 reviews & complaints.
Contact Information:
Fingerhut
PO Box 166
Newark, NJ 07101-0166
1-800-208-2500 (ph)
www.fingerhut.com
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