VANCLEAVE, MISSISSIPPI -- I ordered this for my wife as a birthday present. Not only did it take 3 weeks, but when we received it, we followed the instructions to a tee, it started smoking and smelled like wires burning. Now we get the privilege of getting the runaround to try to get this matter fixed, try and go online to talk to customer service, you can't find a way. It says "contact us" but when you click on it it sends you everywhere but where you need to go. Any suggestions of how to get hold of these people?
The way I work by phone is no good. They are not open before I go to work and closed when I get off, I had thought of getting a Fingerhut credit card but having 2nd thoughts, if it's this hard to get hold on anyone, kind of regret using them to start with.
Representatives of Fingerhut have called me on my cell phone a total of 6 times now looking for someone named Ms. **, whom I am not. The first call on Dec.19th of 07 at 10:49am, I simply told Fingerhut they had a wrong number. The second call on Dec.20th of 07 at 8:25am, I made sure to tell the rep. that I am not Ms.**, they have a wrong number, "please remove my cell phone number from your system." I was told it would be removed. The third call on Dec.21st of 07 at 2:14pm, I asked for a supervisor. The rep. hung up on me. The fourth call on Dec. 22nd of 07 at 8:59 am when I asked for a name, the line "suddenly" went dead.
The fifth time, on Dec. 26th of 07 at 11:53 am, the caller never responded to my hello when I answered, and today, Dec.27th at 12:07pm, more joy. I re-explained for the umpteenth time that I am not Ms.** and then simply asked for a supervisor. Of course, I was told by the rep. that the supervisor was in a meeting and that they would call me back. The rep. didn't want to provide me a call back number for the supervisor, nor would she find another supervisor, and or manager to speak with me. The rep. much to my dismay didn't have any customer service inclinations at all.
She/ the company she works for is in error, and she didn't have any qualms showing how annoyed she was at my questions. I asked "if anywhere in their system is there a note or anything at all stating that my cell phone number should be removed?" According to her, "there isn't", but that was all. The rep. basically said goodbye and hung up. No resolution or gasp! Dare I hope for an apology?
They are basically harassing me with these calls, using up my minutes, and I can't find a corporate address anywhere on the web for a complaint/ help. The only info available is the customer service number, which hasn't helped. I've never done business with Fingerhut, and now I know never to do so.
My experiences with Fingerhut have been positive. I use my Fingerhut charge account to purchase various small appliances, linens and other small items.
So far, no problems with any of the items. I made weekly payments instead of monthly because of how they calculate interest.
I am ordering a bed next, my first big item. I will post my experience.
I never purchase large or expensive items from a catalog but choose to purchase in the traditional manner.
They need to hire people that clearly speak and understand the English language as it is spoken in the USA. I had to go through several calls to finally place an order. Now I remember why I don't order very often. If I have to repeat myself several times this is ludicrous and unnecessary I speak often in public so I do think I'm plainly understood.
Why must this company hire people unfamiliar with the English language. We have several unemployed in this country that would to have work at Christmas time.
I purchased curtains along with bedding from them. The curtains were so crooked that there was a foot gap between panels and the top ran downhill. I made a mistake and hemmed them before I actually hung them up. The company refuses to refund any money but will return the curtains. I politely refused and told them "it was my fault I hemmed them but no one could ever use them anyway." But they still refuse. So I guess this is a $50 lesson. I will never purchase anything from them again.
SAINT CLOUD, MICHIGAN -- This company been and has been in Violation of the Federal Truth in Lending Act. Which states that any company who lends on time payments and charges interest, must state on the product the interest rate, the full price, the amount of payments, which they do not, they only state it on the finance page. Which is now over 24%, and CIT banking is financing them. The F.D.I.C enforces this law.
Basically it comes down to this if you bought anything from them on time, you can cancel the contract, because of illegal violation of not reporting the full interest rates. The interest rate must be printed under each item they sell advertising time payments. Every and all contracts on time is voidable, due to illegality, with the Fingerhut Operation.
GEORGIA -- I have been called by Fingerhut for the past 7 days straight even though I had previously written to them to put me on their do not call list. They called me 5 minutes ago and I told them the very same thing on the phone. Their payment is in the mail and I will never do business with them again. If they call again I am going to the FCC.
MINNESOTA -- I purchased a Hewlett Packard 672c deskjet printer from fingerhut in 1999. I purchased their warranty also. This January my printer needed repair. The service center said it was economically non-repairable as the repairs cost more than the product did now. The purchase price for the printer when I bought it was over 300.00 including the 25.00 for the cable. The replacement I was sent cost less than the warranty. It was an off brand and did not match the quality of the Hewlett Packard printer I purchased. Their warranty states that "at their discretion they will refund the purchase price or replace the product." They did neither.
It is now February and I have lost considerable amount of business because that I did not have a printer. Little did I know I would receive a non-acceptable printer. I have received nothing but the runaround and I now I have to purchase another printer. I feel like I was really taken. I told them I would complain on every consumer website I could find and warn others not to purchase electronics from Fingerhut or their warranty.