Preview Review

Next Review

Fingerhut Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Products Not Delivered
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Fingerhut is a complete Joke! I have ordered twice from this company and NEVER again will I use or recommend this company. My 1st order, my daughter never got her birthday gift and we also never received the proper parts for the POS pool that was ordered. The 2nd order, while out of town for a funeral and for the holidays, my 2nd package was NEVER delivered.

I do have video surveillance 24/7, and no deliveries were made while we were away. I contacted CS to see what could be done and was told that I had to file a police report for the package being stolen. My Brother-in-law is Sergeant on our local police force and that is falsifying information, basically, Fingerhut says I have to lie to law enforcement for anything to be done. This is beyond ridiculous and yet they are really quick to call for their money. They can't even get my stuff right and asking that I lie to law enforcement, however; they are quick to report to your credit. That's ok, I have sought legal action as well as contacting the BBB. DO NOT FALL FOR THIS COMPANY'S BS!!!!

Replies
Way Overpriced and Broken Items and HORRIFIC CUSTOMER SERVICE!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST CLOUD, MINNESOTA -- I have never in my life been more humiliated! I am a grown woman of 57 years of age, a born and raised New York City legal secretary who served in the United States Army, raised 3 children on my own, and pay all of my bills not just on time but ahead of time, with all three credit scores in the high 700's and have had this horrid company given me so much grief, so much unnecessary angst, making me jump through so many hoops just to be approved and I am still waiting for their "approval". What a load of garbage! Such appalling unprofessionalism and arrogance!

I recall ordering from them 31 years ago when I was pregnant with my premature baby, my first child who died 7 1/2 months later after having endured so much suffering and three surgeries. I had ordered a cradle for her from Fingerhut in case she made it home and it arrived damaged, with legs broken and parts missing and I remember saying to myself I will NEVER have anything to do with the junk sold from Fingerhut again.

Now, 31 years later I decide to give them a second chance and they treat me, a former soldier who defended this country, like dirt! I hope God can forgive them for all of their verbal and emotional abuse to their customers, but not before first reminding them, again and again, once for each and every time they were disrespectful to a customer, just how much grief they have caused people. Shame on them!!

Replies
Customer Service Sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- The customer service reps for the most part are horrible, not helpful they talk over you and if you ask for a manager you get transferred back into the queue as to try not to get in trouble. I spoke with a Gene yesterday very rude. Dropped me to a voicemail where no one EVER returns your call. Then I spoke with a Mary when I called back. I had to ask 5 times for her to repeat her name. She refused to speak over a whisper. I heard the hold music just time it wasn't my phone. Then I spoke with Karen who claimed to be a manager who was worse than the employees. Kept speaking over me and lying.

My tracking number clearly shows on USPS not received. She kept saying it was. I asked what tracking number she was looking at and in turn refused to give it to me but kept saying, "We'll what's the number you are looking at." I have worked in service centers for 15 years. These people would have been fired by now for their refusal to do the job they were hired for and the attitude alone. This company has the worst customer service. If I ever do receive this package I will be cancelling my account after I get it.

Replies
Remove Billing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST CLOUD, MINNESOTA -- I AM SO DISGUSTED WITH FINGERHUT!!! I have contacted two news companies here to tell them about this experience. I have been trying to contact them for a year to return a broken item. I was told several times they sent a label but I never received these fake labels they created. I asked to get the label by email and I was told NO. I wasted my time contacting the CEO and he got a representative to call me for nothing. The supervisor advised I could send this back and now they don't want to commit to it.

This experience has made me ill and it is messing with me. I can't sleep and I am barely eating because this has sickened me so much. I should not have to pay for something I can't use and something I received broken. They are trying to say I should've sent in a stop billing but why when I called. This is crap!!

Replies
Advertisement
Theft, Bad Customer Service, 'Anything Goes'
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ST. CLOUD, MINNESOTA -- Beware of making monthly payments from FH's own website. Twice they debited my account for double the payment amount I scheduled. Yet, at their site, it looked as though only the one payment I authorized was taken. I found out they took the duplicate unauthorized payment when my bank notified me of a big overdraft plus attendant bank fee for it. I submitted a claim and my bank got the money back FH stole.

Weeks later, when I tried to place an order with FH it didn't go through. Rep in their credit dept. said a HOLD was placed on my account because 'a payment was returned'. Not making this up! So, FH took an unauthorized payment from me, I had to get my bank to deal with it, they did, and then FH suspended my account. This happened TWICE. Conversations with FH's customer service dept will put you right into the twilight zone!

Replies
SETUP FOR AUTO-PAY MIN MONTHLY PAYMENTS - GOT SCREWED
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- I was setup for autopay with Fingerhut since I began with them and then a year into it they started DOUBLE dipping into my checking account, instead of the min payment I had setup they doubled it. I immediately called them and they said 'oh it must have been a system error' yeah whatever - then they said I didn't owe them for a month and then they reported me delinquent on my account to the credit bureaus. I have worked hard and been very diligent with all my payments trying to rebuild credit. I had built back up to a 640 credit score. Then they reported me DUE TO THEIR ERROR to my bureaus and it tanked me 75 pts... I can no longer buy a home for my family due to Fingerhut. I have reported them to the CFPB and every blog I can find. I am a single mom, I can't afford an attorney. Please AVOID Fingerhut at all costs. In my personal opinion they are predators and will screw you. If you decide to go with them anyway, DO NOT SET UP AUTOPAY. They will steal from you and then ruin your credit. I have called, and called, and called. Everytime they admit it was their error and they will 'fix it' - nope. They will just ruin you.

Replies
Horrible Customer Service! Fraudulent Payment Methods!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST CLOUD, MINNESOTA -- On 7-8-2013, I received a call from customer service regarding my July payment. I explained that I never received the statement, but I will go online to process a payment. Customer service representative did inform me that there was a late fee of $13.99; she said that she could waive the late fee as a one-time courtesy IF I made the payment with her. I told her that I prefer to enter the payment online to avoid any mistakes. She said if I made the payment online, she would not waive the late fee.

I gave her my credit card information and authorized a payment of $13.99. As I waited for the payment confirmation number, I logged into my FingerHut account. I checked the FingerHut payment history, noticed a charge of $26.98. I told her she charged the wrong amount. She said the correct amount will reflect in about 2-4 hours. Four hours later, I checked my account and the dollar amount did not change.

I called customer service again, explained the problem to customer service representative, she said she will reverse the $26.98 charge and charge the correct amount of $13.99. I was fine with that. I gave her my credit card number, as she was about the process the payment she informed me that there is a $5.00 processing fee. I told her to stop. I was never told about a processing fee. She said she will waive the $5.00 fee. I thanked her for waiving the fee. She said the $26.98 will be credit back to my US Bank credit card within a couple of days.

On 7-11-13, I checked my US Bank account; I saw the $26.98 charge had not been reversed. I called customer service. 1st call at 10:06 am spoke to ** – After explaining the problem and requesting to speak to a supervisor - Customer service representative hung up.

2nd call at 10:09 am spoke to ** – Told her I wanted to speak to a supervisor, she refused to transfer the call and customer service representative hung up on me. 3rd call at 12:13 pm - Spoke to customer service representative (didn't get her name), explained the issue and told her I wanted to speak to a supervisor. Waited for about 5 min, spoke to ** (Supervisor), told him the problem, he checked the account and didn't understand why the $26.98 charge was not reversed. He transferred me to another supervisor.

Waited about 10 min, ** (Supervisor) told me that FingerHut does not credit bank cards and will not credit my US Bank card BUT she will gladly apply the $26.98 payment towards my August's payment. I asked her, if this is the policy why didn't the other customer service representatives tell me? I spoke to 3 customer service representatives and 1 supervisor and I was never told. I told her that I am not satisfied with that. I was told by the customer service representative on the 8th that the $26.98 payment will be reversed and my US Bank credit card will be credited.

She told me to call my bank, that there is nothing she will do. At this point I told her she has very poor customer service skills, unprofessional and her attitude is awful. I called my bank, told them the problem, they were very professional, understanding and they reversed the charges. Because of FingerHut's horrible customer service and straight out lies, I called to request a return packing slip. Since I never used the items I ordered, I will return them and happily close my account.

I doubt that anything will come of this complaint letter, but I very happy that I will NEVER do business with a company that treats its customers this way. For me to take time out of my busy schedule to write a complaint letter should say enough! I'm sure most people would just blow it off and continue on, but not me! I call it like I see it. For the most part, FingerHut has horrible customer service representatives and atrocious supervisors who don't know what they are doing. I strongly suggest retrain your representatives. Unhappy, never to shop at FingerHut again customer!

Replies
Awesome, if You Have a Low Credit Score, & A Criminal Record
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST CLOUD, MINNESOTA -- The quality is crap, and if you have a low credit score you don't win, LOL. So, if you don't have a pot to ** in or a window to throw it out of, you win.

Replies
Advertisement
Credit and Quality of Products
StarStarStarStarStarBy -
Rating: 5/51

My experiences with Fingerhut have been positive. I use my Fingerhut charge account to purchase various small appliances, linens and other small items. So far, no problems with any of the items. I made weekly payments instead of monthly because of how they calculate interest. I am ordering a bed next, my first big item. I will post my experience. I never purchase large or expensive items from a catalog but choose to purchase in the traditional manner.

Replies
Unhappy Customer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRONX, NEW YORK -- They closed my account without my permission stating I asked them to. Poor customer service, corporate never responds to voicemail.

Replies
Top of Page | Next Page >

Fingerhut Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 25 ratings and
36 reviews & complaints.
Contact Information:
Fingerhut
PO Box 166
Newark, NJ 07101-0166
1-800-208-2500 (ph)
www.fingerhut.com
Compare Department Stores