72 Hours And More To Reconnect
TEXAS -- Hello, just have to let people know on the poor customer service that First Choice Power has. I've never been late on my bill but this summer my power bill went up a lot from paying approximateily 250.00 ... read full review1 Replies - Latest reply on 10/22/2009
won't provide what they promised
FRIENDSWOOD, TEXAS -- When the representative of this company came to us about switching to them when the Texas deregulation took place this year, they promised me that I would stay on Balanced billing right from the start, ... read full review3 Replies - Latest reply on 02/21/2002
The Company's Motto "Simply NOT Better"
WICHITA FALLS, TEXAS -- I have been a customer of First Choice Power for a little over a year. I too thought because of the power to choose that they were the best choice. I was completly wrong. Not only does your rates keep ... read full review
First Choice Is A Bad Choice
TEXAS CITY, TEXAS -- I can't believe a company would send a letter out in December saying that they had a problem with their billing throught the year and I owe them another 800 dollars. Tough Sh@# First choice. I paid it ... read full review4 Replies - Latest reply on 08/21/2008
Twice they have had "human error" on my bill and charged random $100 fees. They had notes on my account that I should not have incurred these fees yet say I should still pay them or my service will be disconnected. I HATE this power company! They are rude in customer service and seem to be out to get your money...do NOT use them! Add reply
DALLAS, TEXAS -- First choice disconnected my power even though I was paid up on my bill, when they finally did the research they conceded that it was their error, but the woman that helped me stated that it was too late and I would have to pay a 450 reconnect fee ..on a little bitty 1 bedroom apartment, my bills have been averaging 250.00 a month and I am not going crazy with the air conditioner! I feel like no one in customer service really knows what is going on and they are taking advantage of people.
1 Replies - Latest reply on 05/06/2009Add reply
Do Not use them for your service. I should have stayed with Reliant.
I called First Choice customer service to have my name changed cause I got married. The change was important because I wanted to take advantage of the Lite Up Texas program for reduced electricity. I asked to have my name changed on the account, not just the bill. They told me I would need to fax in a copy of my driver's license and marriage license. Pretty standard stuff. I commented that none of this information was required to start up service, not even an ID. The "customer service" representative then said to me, " Well, I guess they trusted you then."
3 Replies - Latest reply on 04/28/2009Add reply
So, I guess that I was trusted before I was a customer. And now that I have been a customer for a year, and making solid payments, never late, I'm no longer trusted. Nice to know.
LEWISVILLE, TEXAS -- Customer service is poor. Not consistent in what they say. I had to call in 2 weeks straight to resolve a billing problem all they have to say is "it is forwarded to the back office". God knows where is their back office, problems never gets resolved. In fact it gets complicated with every rep's inconsistent explanations. Their rates are high my two bedroom apt 's bill is $350-$400. Two adults always at work.
1 Replies - Latest reply on 01/13/2009Add reply
Watch out before you get into this. First choice is having a lot of issues now than it ever had. My bank account was processed for withdrawing someone else's money????
First Choice Power is NO CHOICE
ALVIN, TEXAS -- We moved into our new trailer on 9/1/08 and were connected with FCP no problems. Our electricity was off due to Hurricane Ike from 9/13-20 and when we got our first bill on 10/10 it was for $540 for ... read full review2 Replies - Latest reply on 11/11/2008
We switched to First Choice when we moved, hoping it would be better than our old company, but it was worse!
2 Replies - Latest reply on 08/29/2004Add reply
Our bill jumped $350 in one month, and when I called to ask why, first, they said "oh, that was part of your last month`s bill", so I paid the bill only to be cut off, without notice, one week later!
They claimed I owed them another $222.97, and that was for a deposit that I paid previously!
I had no choice but to pay it if I wanted power restored.
I`m moving next month, out of their service area...I`ve had enough!