KILLEEN, TEXAS -- On Monday November 19th 2012 I deposited a check into my account at First Convenience Bank, a division of First National Bank Texas. I called First Convenience Bank and spoke with a customer service supervisor by the name of Else who told me that the funds were placed are hold by the loss prevention department for reasons she was not allowed to share with me, the account holder. I was also told to call Else back before 4 pm on that day (Nov. 23rd 2012) to check for any new information. I called First Convenience Bank at 3:40 pm on that same day, Friday (Nov. 23rd 2012).
I was told Else was unavailable and was transferred to another customer service supervisor whose name I do not have recorded. I was told that the issue with the check was due to the loss prevention department not being able to contact the issuing company for verification. I asked why the loss prevention office could make a telephone call to company and ask them for whatever information was needed for the verification of the account and was told that she (the customer service supervisor) was unable to answer that question as the everyone was gone for the weekend.
I called First Convenience Bank at 8:30 am on Monday (Nov. 26, 2012) and spoke with a customer service supervisor by the name of Misty. I ask Misty to contact the loss prevention department and to ask that they contact the company who check for verification of the account, after be placed on hold Misty returned and then stated that they had spoken with "someone" at the issuing company and was told that person could not verify the account on which the check was drawn and that First Convenience Bank would continue to refuse access to these funds.
I contacted the manager of the Accounts Payable department at the company who issued the check and was told that no one from First Convenience Bank had contacted his department. The Accounts Payable manager also verified that the funds for the check where release from the companies account on Friday (Nov. 23rd 2012). It has now been ten business days I have still have no access to these funds and no attempt has been made to contact me by First Convenience Bank.
BRYAN, TEXAS -- I would like to file a complaint on the First Convenience Bank. I have taken all the necessary steps to get my funds put back into my account. They are not cooperating with me and I don't appreciate their lacking and non caring efforts. All I want them to do is not to withhold my funds because I really need my money. This has been going on for about six months and I'm really tired of them stalling. I really would like someone to assist me in this matter because I'm not getting anywhere trying to handle it own my own. Please help me to solve this matter.