First Data

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Bad customer service First Data
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ARKANSAS -- When the representative for First Data called me on the phone I could tell he was reading from a script and it seemed as if he was taking his job as a joke (now I understand why; because it is a joke). After about 10 into his speech about how great they were he finally started giving me the breakdown of what their fees. At the end I thanked him and declined his service to which he would persist on asking me why not. I told him he was a lot more expensive then all the other merchants whom I have talked to and that is when he started being RUDE! I finally said good bye and hung up and he has been calling me ever since non stop. I have answered a few times and he said; "I didn't get to finish my speech." I told him there was nothing more to discuss and good-bye and he keeps calling me back.

It doesn't really bother me as I didn't give him my business number nor my cell number so he is calling the house phone which we never use and are rarely home but still I was shocked at the customer service. I can't imagine what would happen if I went with them and I had a problem, they would not care one bit. So I goggled the company and found a lot of negative reviews and now I understand why.

Do yourself a favor and find a better company. Read customer reviews before considering a company.
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First Data Is Ripping Their Customers Off. Deceptive Billing Practices
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First Data is currently my credit card processing company and I am writing to report some of their latest scams and deceptive tactics that are misleading the public. While reviewing the September statement we discovered a charge for $119.75 under annual compliance service, this charge was not authorized by me and offers no value added to my business. When I called the company they informed me that the charge was automatic and was not refundable. They also stated that they have the right to bill me anything they want as far as they note it on the statement the month before. I do not think that this is fair and that it is taking advantage of the general public and small businesses. They are hoping that nobody would notice and dispute the charge and their service agreement hides these deceptive technics in their fine print. This is unethical and deserves and investigation as there may be millions of dollars of these illegal fees at stack, why should small businesses and consumers pay Visa and Master Card system maintenance fees? They get paid commission and service fee on every transaction!

This is another scam that is making Credit card company rich of the hard working public.

[solicitation snip]
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User Replies:
Hugh_Jorgen on 10/22/2008:
Just because the print is small, it doesn't mean you shouldn't read and understand it. In fact, that should be a red flag.

You need to re-read your agreement and see if there is an escape clause that will let you out of the agreement. Good luck.
Anonymous on 10/22/2008:
First Data is almost to big to be stopped now. They have bought up all the competition and answer to no one. They are in an unregulated industry handling billions of dollars in transactions. This is one case where I do feel some government regulation is needed. First Data writes the rules, breaks the rules and decides who can play in their sand box. You really do need to read their contract even though it is written so no human can understand it, if for no other reason just to see all the places they can screw you over.
livery123 on 11/01/2008:
As a fellow merchant they did the same thing to me, $119. for nothing. I have checked my contract with this co. and can find nothing about this fee.If I was sure I have a chance of a win I would pay a lawyer to pursue this bogus fee.
CropMarks on 12/08/2008:
It's good to find out we're not the only ones who are being raped by First Data. In addition to all the problems mentioned, they raised our monthly fees by $20, stating that we weren't in compliance, though the letter they sent me said that if we signed up for the compliance program our bill would go up by $20. Essentially, if we signed up our fees would increase, and if we didn't sign up our fees would increase. I am livid and wish there was something that could be done, but at least I can help get the word out to other business owners to avoid First Data.
janice on 11/15/2011:
First Data did the same thing to me, except they took 166.00 from my account. I am a small business and can't afford to have them take my money away from me when they get a wild hair up their butts. I called them up to ask why, and like others, was told it was a compliance fee. I was not even warned that it was coming out. What is a compliance fee? First Data employee stated it was a yearly fee, and they could take any amount of money they wanted out of my account, whenever they wanted. Now, if that's not scary, what is. That could really cost you if your checks started bouncing because you thought you had money in the bank, but First Data got to it first. After all, they have Carte Blanche to your account. BEWARE!!!!!
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