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First Franklin Loan Services


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No Compassion
Posted by Aloeheim on 06/15/2007
PITTSBURGH, PENNSYLVANIA -- My Husband and I have a loan with this company.
We had an unforeseen emergency which caused our mortgage to become past due. We called First Franklin for help..They offered none. They constantly called us at home and at work very rude, no compassion. Recently we sent them a certified check for a mortgage payment and I was informed that they sent it back. They actually denied our payment. How can a company be so uncaring. I would like to know if anyone else has had a problem with this company, and what can we do about it? Every one of us through out life will experience some type of unforeseen emergency, it is only by the Grace of God that some of us have not reached that point of hardship. And because a person is going through a hard time, gives creditors no right to treat them as if they are worthless. First Franklin Customer Service agents need to have an encounter with Jesus. Then they will be able to show compassion.

     
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Posted by Pomona Guy on 2007-06-15:
If you want compassion go to a church. All First Franklin cares about is cold, hard cash.
Posted by Anonymous on 2007-06-15:
I've heard of these places not posting payments and such. Stay on top of this before they try to foreclose on you.
I gotta agree with, Pomona.
Posted by runaway on 2007-06-15:
These large businesses are not required to show compassion. They are required to follow the terms of the agreement and expect you to do the same, regardless of your personal situation. In the future, look for a hometown bank (if they still exist) or a credit union; they're usually a bit more understanding when hardship situations pop up.
Posted by yoke on 2007-08-19:
Was the payment for the agreeed amount? Why was it a certified check? Sounds like this loan was ready to go into default and they were told to send a certified check in a certain amount, which they did not.
Posted by Bruce Feher on 2007-10-04:
Just took out a loan with this AWFUL company. Our first payment was not due until 10/16/2007, they started calling the first of the month demanding payments. They were rude and nasty and STINK. They are part of Merrill Lynch Bank and Trust Co. and you can complain to the Federal Government at:
http://www.fdic.gov/consumers/index.html
Posted by stickit2theman on 2007-10-14:
Unfortunately, in this day and age there is no compassion. I have a loan with First Franklin and so far I've been lucky... they've been pretty decent to me. If you feel you have been unjustly mistreated, contact the PA Consumer Protection Agency or State Government. My understanding is, collection companies can't continue to harass you if you pay at least 5% of the amount due. I don't know if that applies to Mortgage payments though. Goo Luck! Let us know how it goes.
Posted by rascal on 2008-01-01:
5% of the contracted amount will stop collection calls? Not in this life buddy....
Posted by DebtorBasher on 2008-01-01:
Collection agencies can't harass you (by law)even if you don't pay anything...They can't refuse any money sent, even if only 5%, but unless that is an agreement by BOTH parties...and not just the debtor telling them that's what they will pay, then the collector can still attempt to collect on the account. A simple payment is NOT going to stop the calls...the only thing that will stop calls is a Cease and Desist letter.
Posted by naha on 2008-03-10:
they foreclosed me... after they made fifty three thousand dollars...
Posted by scummy on 2008-06-09:
i am not at foreclosure risk, but First Franklin/Home Loan Services customer services is pathetic.
Posted by Shellbelle98273 on 2008-10-22:
Just trying to put a two year freeze on an adjustable rate. As many of you know a lot of us were tricked into an arm loan and circumstances change in a blink of an eye. We all have hardships sometime or another and I agree that you should always pay your Mortgage first but with the adjustable rate my mortgage will be $2366.00 a month that is outrageous. First Franklin is a company that is a corporation. Most companies are not obligated to have a hardship program.. right? Well First Franklin does have a hardship program and I have been having a horrible experience just trying to get someone to look at my application that I faxed on 9/11/08 and forward it to a resolution specialist. They absolutely do not have a customer service department. They are rude and take no ownership of their job or accountability, alls they do is insult you and say call back in a week. Is anyone else out there trying to get a freeze on there mortgage loan and deal with the resolution team? Please any thoughts are welcomed.
Posted by Shellbelle98273 on 2008-10-22:
Bruce Feher ... don't goverment websites end in .gov/? hmmm, I think that is wierd.
Posted by Ponie on 2008-10-22:
Shell, '...a lot of us were tricked into an arm loan...' What form of trickery was used? You read before you signed, didn't you? If not, I wouldn't consider that trickery--more like laziness on the part of the signer. I won't even sign for a UPS package unless I know what it is. The site supplied by Bruce *did* end in 'gov.'
Posted by Anonymous on 2008-10-22:
You just sent the bankers $780 BILLION in 'compassion'. When enough of the 'peons' have had their bellies full of this type extortion...the peasants will begin hanging bankers (by their neck ties) from the light posts in front of the bank! It can't start soon enough for me.
Posted by Anonymous on 2008-10-22:
Yes Mr. Ghost......Hang 'em High......
Posted by Shellbelle98273 on 2008-10-23:
Ponie, thanks for your input. You are right, I knew what I was signing with the thought that I would not get divorced and lose a major part of the household income. I was also told by the bank that we could refinance in two years, my husbands bankruptcy would be cleared and we could qualify for a better loan then. I guess what really bothers me is that they have a resolution team and I am getting anywhere, they say one thing and do nothing. Ghost J made a good point, what about the little guy? It makes my very sad to see so many people loosing their homes. There are so many vacant homes and so many homeless, dose not make any since.
Posted by Anonymous on 2008-10-23:
Shell, you have my sympathy. Just reading your post and comments leads me to believe you could not afford a mortgage, but were given one anyway. In 'olden days' banks wrote mortgages only if, even if there were income crises, the borrower would be likely to make the payments. Then came 'anyone can qualify'! This led us where we are today...record foreclosures and all of us bailing out bankers who let greed over-ride financial sense. Remember, being foreclosed on these days doesn't mean you're a bad person or a deadbeat. Best of luck!
Posted by Shellbelle98273 on 2008-10-23:
Thank you Ghost but it is not sympathy I'm looking for... more empathy. I will never finance anything again depending on another income or another person even if they are supposed to be your partner. You were right Ghost I could not afford the loan on my own... Never purchase anything unless you can afford it on your own. I guess you can't even depend on someone you made vowes with. I will take responsibility on my own. The American is not working.
Posted by Ponie on 2008-10-23:
'Then came 'anyone can qualify'!' This was NOT instituted by mortgage companies or banks. They resisted as long as they could. But some brilliant(?) minds in Congress decided 'you're going to do this--or else!' Now we have the 'or else.' The highly touted organization, ACORN, was among the leaders. Let's take their tax-exempt profits to pay for the bail out, not my taxes.
Posted by soccermomof3 on 2008-10-29:
From what I understand, this "bailout money" from the Federal Government is to be used to buy bad/defaulted mortgages from banks so that the banks dont fail because so many people are not paying their mortgages. I keep hearing people say that the Goverment is just "giving away" money to the banks/mortgage companies, which is not true. The government is just going to try to take on these "bad" loans. Then they may be able to do more to keep people in their homes (which will cost more money).
Posted by Anonymous on 2008-10-29:
Ponie is correct. Banks were pressured by the feds under the Community Reinvestment Act to ignore an applicant's creditworthiness. Some of the problem arose from greed by the bankers and a large part rests with the scoundrels infesting our own government. The problem is, there are not enough lamp posts from which to hang them all.
Posted by notdeadyet on 2009-03-20:
in regards to pomona guys comment: when you pay the idiots cold hard cash they still screw you over. I paid them $1124 on one of my loans with the account# clearly written on the western union paperwork. how ever the FF/home loan idiots placed the funds on my other loan paying it up until may09. and forclosure proceedings are foregoing on the loan which the payment was for now im forced to fight back
Posted by beachlvr on 2009-03-20:
When we're stupid about our money (and I have definitely been), we are put into a position where we can be taken advantage of. No one was ever "tricked" into an ARM. They saw how much more house it could buy them and they never looked beyond the first year! I was "approved" for 50,000 more than I spent but I was smart enough to know that I couldn't afford it. Most people bought at the highest amount they could qualify for and those are the ones losing their houses now. It's horrible and the banks were just as guilty for making the loans (and it's almost criminal that they aren't paying for it) but regardless, it's basically theft to keep something that you can't pay for, even if it's a house. It's a terrible position to be in and I do empathize. For me it wasn't a house but a student loan. I'm living very efficiently right now and just paying it off. All you can do is get out the best way you can and learn from it. If you want to be smarter about money so you aren't taken again in the future, check out www.daveramsey.com or look for a Financial Peace seminar in your area. It's awesome and life changing.
Posted by EKur on 2009-03-23:
Hello and God bless you all:

As you read this letter we hope that you still have a home for your family.

Like many of you our homes are in foreclosure due to the actions and non-actions of First Franklin (FF).

We know there are many persons out there trying to abuse the system and get a free ride, yet many of us, if not all of us, are in this situation not because we wanted to be in this situation, but because life went on. Some of us found ourselves in default as a result of loosing our income, having medical issues, the raise in the cost of living but not in our salaries, family emergencies or just live itself. Whatever your case, we did not asked to be in it.

Some of us purchase our home and gave up most of our life savings to get it, not because of greed or luxury, but because we needed a home to call our own; for our families and specially for our children.

Yet in our time of need the people that were supposed to help us and work with us not only turned their backs on us, but they did everything in their power to take away our home and turn many of our families into battle grounds full of tears, anxiety an uncertainty. “Yes, send us your paperwork we’ll look at it” we were told. Do not worry, we were being “helped” and told to hold on while we complete our review.

And we believed. Only to have our hopes shattered in a court of law or with realtors offering cash for keys, or with people just knocking on our home doors with a notice that basically read “get out in x number of days”. While this was going on, and just to add insult to injury, many of us were in dismay after learning that we did not qualified for a modification for one of the many reasons, we could not do a short sale just because, etc.

End of the dream, end of the hope, end of our homes.

Why? A question that have crossed the minds of many of us, who knows how many times and that was the first of worse questions to cross our minds and hearts as the reality of seeing our children cry because they have to move settled in. Then more questions flooded our minds. What do I do now that I’m on the street? Where do I live? A

Many of us have been put in a situation where we have nothing to lose as even our dignity was taken away with a phone call to FF. A phone call where we were asked the same questions only to be told we can not help you. Or the day we receive the court documents like we are some sort of criminals. Or the date we were made go into a court or that they put a sign in front of our houses. Or the day we received a call at work from a FF person demanding to know where the money was. Or maybe it was the day that we were offered the false hope of a so called “payment plan”. All this while, as stated by an alleged FF ex employee, they were really making money our of taking our homes away from us while giving us no real chance of solving our situations and putting us in a no win situation.

Being that we have nothing to lose is why we are writing this message. You see, we have nothing to lose but much to gain. Divided most of us have encountered the same word: foreclosure. But what if we unite and give it a good shot. At least one good one. We are not saying yeah things will happen. We can not promise that each one of us will get a solution that will be of benefit. That is beyond us. What we are saying is: let make some noise and let our voices and stories be heard. It is time that people know what is really going on with the “so called” helping hand that FF is giving us people that are not asking for a free pass, but for chance to have a roof over our heads with dignity. To pay something that will be fair, but that will also allow us to put food on the table.

What we are doing, at least three of us, is this:

1. We will draft a letter to the White House (our President) and to CNN that will explain in general our situation. This letter will also ask for help in dealing with FF.

2. We will include our stories with that letter. Now here’s where you have a choice. You can join this effort by emailing your story with FF. What is your situation? What happened when you contacted FF? What did they do or didn’t do? How they treat you? Broken promises? How they proceeded with the foreclosure? How did it affect your family life?

PLEASE BE SPECIFIC AS TO YOUR SITUATION. PROVIDE DETAILS LIKE DATES THAT YOU CALLED FF, NAMES OF THE PERSONS YOU SPOKE, FAXES AND LETTERS YOU SEND TO THEM ETC. DO NOT STATE ASSUMPTIONS OF THINGS THAT YOU THINK MIGHT BE HAPPENING. STICK TO THE FACTS AND WHAT YOU CAN PROVE.

3. People, we are writing to our President. You may agree or disagree with him. You may have voted or not voted for him. But the truth of the matter is that he is our President. THUS, PLEASE KEEP YOUR FREE OF ANY FOUL LANGUAGE AND WRITE PROPERLY. Remember; we want to present ourselves like what we are honest, hard working people with values and dignity. Let us not go down to the level of FF.

4. Please include your name and the ages of your family members. Also, please provide a contact information for you so that you can be kept posted on what is going on with this. This could be your email address, mailing address, or phone number.

5. DO NOT, repeat DO NOT INCLUDE YOUR LOAN NUMBER, SOCIAL SECURITY NUMBER OR ANY SENSITIVE INFORMATION. Again, we only need to contact you in case we receive a response so that you know what happened with our inquiry.

6. Remember we are not saying things will happen. We are just trying to do a coordinated effort to help our cause. The reasoning behind this is simple, many of us have contacted the government agencies only to run into dead ends. But many of us, I hope we are not ignored. United we stand, divided we fall.

7. Pray so that we can get what we need: Help, peace and the dignity of a home for our selves and our families.


8. Remember, we are not attorneys, rich people, politicians, or anything like that. We are regular people like you. So whatever happen, please don’t come back at us with some stupid lawsuit if things don’t go your way etc. If you do so, we can probably (and gladly) will give you have we have at this point. Debt.

If interested, you can email your story or any questions that you may have to the following email address: hope4ourfamilies@yahoo.com

We will be submitting our letter along with our stories to both the President and CNN on Friday April10, 2009

Posted by Shellbelle98273 on 2009-07-13:
Hey so what ever happened with the CNN? in April, never heard anything about it. Just an update for all. Our home is being sold August 7 on the courthouse steps. Hoping that who ever buys my home will rent it to me (have no where to go). I’m thinking that it will be an investor who buys. All houses around here have dropped at least by 100,000 Tried one more time to work something out with FF no luck of course, I agree with what was said as far as the loss of your dignity and everything that goes with it. It is a very scary. I was hoping to see at least one positive story where someone could save their home.
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Predatory Lending Practices
Posted by Stressed and Depressed on 06/09/2009
I was victimized by my broker and First Franklin Bank two years ago. First, First Franklin and my broker got me into a loan that I could not afford by fabricating salary, dispute the fact that I provided full docs. Second, escalated my interest rate by 2.75%. Third, coerced me into borrowing more money than I originally requested, causing me to utilize the overage to compensate for the payment that I could not afford make.

I endured this struggle for two years. Now my ARM has adjusted, the property is upside down and, First Franklin refuses to provide me with an equitable solution.
     
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Posted by Anonymous on 2009-06-09:
I don't suppose you read any of the loan documentation before signing them to make sure that the numbers were correct and disputed anything that wasn't? Of course not.
Posted by Anonymous on 2009-06-09:
If you knew that they inflated your salary, doesn't that make you guilty of predatory borrowing practices?
Posted by saj80 on 2009-06-09:
Ken, the best answer I have heard in a long time. In short, most of these scenarios can be reduced to one word: greed (on both the lender and borrower).
Posted by Ponie on 2009-06-09:
You signed something containing fabricated data? Hmmmm. As saj80 said, it's greed by both parties. But had First Franklin denied your loan, you'd have been on forums complaining you were unable to achieve the elusive 'American dream.'
Posted by Anonymous on 2009-06-09:
Telling First Franklin Bank that you were fabricating the info on the loan doc's was probably not a good idea. If there was any chance for a loan modification I'm pretty sure you just threw it out the window.
Posted by BokiBean on 2009-06-09:
You not only allowed yourself to get in this situation, but you signed on the dotted line.

We would not have heard a complaint from you if everything was going along swimmingly...but now that its crashed you want to find others to blame.

I'm sorry for your misfortune but look in the mirror if you want to blame someone.
Posted by Nohandle on 2009-06-09:
Stressed and Depressed I'm stressed and depressed as well. I've seen my investments bottom out. I never bought anything I couldn't afford, neither did anyone ever hold a gun to my head insisting I could afford something that I knew I couldn't afford. What do you want First Franklin to do for you? You might decide what you can do for yourself.
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Beware Of First Franklin Loan Services!!!
Posted by Dmerrit on 09/09/2010
PITTSBURGH, PENNSYLVANIA -- My son got a mortgage loan with "First Franklin Loan Services", around 3 1/2 yrs. ago at a 11.95% interest rate. This company was "Very Willing" to give my son and wife, who were "First Time Home Buyers", a loan at this OUTRAGEOUS rate, promising (in words) that after 2 yrs., if there loan was always paid on time, they would refinance at the lowest rate. My son has a mortgage payment of $1400.00/month for a home that is currently worth $90,000. His payoff balance is $110,000, if that makes any sense. They have NEVER missed or have been late on any mortgage payment.

Due to the economy my son and wife have been through a lot of hardship. My son's student loans are in default. This is due to the high mortgage payment, he is making. He would need a lower mortgage payment in order to continue to pay his student loans, which he can't afford at this time.

"First Franklin Loan Services", claims that they can not give them a "loan modification" because, he is in default on his student loans. So, what is he supposed to do!? Quit making payment on his mortgage, so that he's able to make payments on his student loans!? They don't get it! He can not afford to make those payments! It's just a vicious cycle because if they would have a lower interest rate to make lower payments on his mortgage loan, he would also be able to pay his student loan. "First Franklin Loan Services" is "NOT WILLING" to do anything for them. So, what is he going to do? I guess quit making the mortgage payments and go on "FORECLOSURE". ...End up HOMELESS with his wife and 2 children! Isn't this what is happening to everyone because mortgage companies are tricking you into high interest rates and then they're not willing to do anything for you? It's absolutely crazy!

SO, BEWARE OF FIRST FRANKLIN LOAN SERVICES!!! DON'T GET CAUGHT UP IN THEIR TRAP!!!
     
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Posted by Obsfucation on 2010-09-09:
When any loan is considered, it is the applicant's entire credit history which is considered, not a single loan. By defaulting on student loans, he has tanked his credit score, and that is going to prevent or impede a refinancing of another loan. It will probably also cause his credit card rates to max out.

The best thing he can do is to work with the student loan folks to see if they can work out a repayment plan that will allow them to stop showing him as being in default. Then your son and his wife need to consider what they can do without to get back on an even keel.

There lender here isn't doing anything different than any other lender would do in this circumstance.
Posted by Slimjim on 2010-09-09:
"My son has a mortgage payment of $1400.00/month for a home that is currently worth $90,000. His payoff balance is $110,000, if that makes any sense."
Well yes, he bought the house for more than $110,000 and the value dropped.
Many people now sadly are experiencing difficulties in this tight economic climate. Unfortunately, no institution is going to give a loan, which a refinance still is, to anyone who has defaulted accounts. In fact, that would be an example of some of the "reckless" loan granting our anointed president chastised the banks for last year.
Best for him to just focus on that mortgage and worry about the student loans another time.
Posted by Anonymous on 2010-09-09:
Ob, you have the best answer/advice here.
Posted by saj80 on 2010-09-09:
Perhaps your son and/or daughter-in-law needs to find a part-time job to supplement their income. In my younger years, when my wife and I struggled, I often found part-time work to help us get caught up. It is very easy to blame the lender, but your son needs to accept some responsibility for this.
Posted by RestaurantGuy on 2010-09-09:
I'm sorry but I do not see this as the Mortgage lenders fault. Your son took out a mortgage at a interest rate he cannot afford. When he stopped paying on the student loans he destroyed any hope of refinancing his mortgage. I would recommend work it out with the student loan people or he may find a garnish attached to his paycheck
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Hardship Rip Off
Posted by Cerra on 05/04/2010
My husband and I got our mortgage through First Franklin Home Loans in 2006. Everything was just fine until we had a medical emergency and finances went downhill from there. They call every 3 days and speak rudely and demand payment. One day around 4/22, they called. They said if we didn't have a payment in by 4/30, we would be in foreclosure on 5/1. We have 2 loans with them. I made phone arrangements for both payments to come out of our bank account on 4/30. I made sure and told them several times, that this day (4/30) and only this day can they take the payment. One loan would be paid in full and the other would be 1 month behind. They agreed, gave me a confirmation number and then hit out bank account on 4/23. We don't know it yet. On 4/30, no money comes out. I called to find out why and found out that First Franklin has no record of payment arrangements for the little loan and told me how dare I make payment arrangements on the big loan and then have no money in the bank. I was livid! They apologized and fixed the problem with the help of a supervisor who also apologized. The payments would be processed immediately. Two days later, the little loan shows up. Good. The big one does not. The next day the little loan shows up again and we are now broke and all the rest of our bills will bounce. We were to have $300 left if they had follow instructions. Now we have $38. We just got paid 4/30. How can their employees be so incompetent? So rude! So demanding and uncaring and most of all; So crooked. First Franklin is a crooked business and needs to shut down or straightened up.

     
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This is a Modification
Posted by Been Ripped on 02/04/2010
PITTSBURGH, PENNSYLVANIA -- Due to long period of no income bankruptcy was necessary. First Franklin chose to "help" us by modifying our two loans. We went through the whole months long process and came out with a loan payment they determined we could handle. Seven months later we received a letter from another loan servicer saying they were servicing our 2nd loan and we should begin sending our payments to them immediately.

It's been a year and we have yet to be able to speak with any responsible person. I'm not maybe the sharpest knife in the drawer but we've been had.
     
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Posted by saj80 on 2010-02-04:
How have you been had? It sounds like Franklin did a new loan and then sold it, and the new servicer notified you of where to send payments. This is common in the industry, so not sure of your complaint.
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Terrible Stay far away!
Posted by Hate ff loan! on 12/09/2009
This company is as hearless as they get! I have had a loan with them for 4+ years and never had a missed payment. My husband got laid off about 10 months ago, and we have been surviving off his unemployment of $361/wk. I have been begging them for months to help us, but they tell us unless we go delinquent on our credit cards we will not get approved! So we have to ruin our credit to approve for their loan?? So I have avoided their "loan modification" for quite some time. This last month, November, I was not able to make my first mortgage payment, and within 7 days they reported to my credit bureau. My score went from 725 to a 652, just like that. All those years of hard work to earn good credit, down the drain in the blink of an eye. And do you think they care? NOT A CHANCE! They listened to me cry and beg and barder to catch up both payments this month if they could please remove it for me. They told me it was my fault it was late, and to make my payments on time.

Merry Christmas to you First Franklin! Hope to hear about your failure on the news soon, it would be the best day I have had in a LONG time!
     
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Posted by saj80 on 2009-12-09:
Unless a late payment is reported in error, it can not be removed. What they are telling you is correct, you just don't want to believe them. 652 is still not a bad score; not great, but not bad. It will improve if future payments are made on time, and if you are struggling with your mortgage payment, it may be time to make some difficult decisions, such as selling the house. Good luck, and remember: you are not alone.
Posted by Anonymous on 2009-12-09:
It cannot be removed. It's sad but true. Their agreement with the credit reporting bureaus prevents them from not reporting a loan. They aren't picking on you. Every month, every lender generates a report in the exact same format, telling them your name, balance, and current status of the loan. If my memory serves, they report the payment status of the previous 18 months also, maybe two years. They are not saying that you are good, bad or indifferent, they just report the status of the loan. The credit bureau runs the data through their algorhythms, and that's where the score comes from. If the loan is late they have to report it, even if they'd like not to.
Posted by Slimjim on 2009-12-09:
I don't think there is a lending institution in the world that will not report a late, or more accurately, missed payment just by asking. Reporting is all automatic anyway.
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Unfair
Posted by Al B on 02/17/2009
PITTSBURG, PENNSYLVANIA -- I have a mortgage with First Franklin. I fell behind due job back issues and other problems. I also sent a check in good faith it was returned. Now I received a package stating they would give an additional 3 months, fixes the return to an adjustable, also send in another $6,985 after I already paid $2,300 for three months. What kind of help is this.

First Franklin has no compassion whats so ever. It is all about the money not helping people.
     
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Posted by msnanny on 2009-02-17:
Sorry but they (like all lenders) are in the business of making money not helping people.
Posted by Disaster Worker on 2009-02-17:
It sounds like you are having a very rough patch right now, and while everyone can sympathize, msnanny is right. There are so many people behind in their mortgages, especially the ARM ones. If your house payment is more than 30% of your take-home pay, you simply can't afford the house. You might try to "short sale" it to get out from the payments and try renting until your financial situation is better. Best of luck to you and hope you can see the light at the end of the tunnel soon.
Posted by Anonymous on 2009-02-17:
DW and msnanny are right. Potential borrowers were sucked in by lenders with 'you deserve it' and 'we care'. Now, when the reality of a borrower's inability to afford the home sets in, the lenders back away, point fingers, and shout 'Deadbeat!'. The lenders made bad loans and knew it at the time. We should have never started 'bailing' them out.
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Beyond Frustrating
Posted by 1crisis_after_another on 01/22/2009
Ok, after reading what the last lady said about the unexpected situation and the rude phone calls; I had to write, even though her situation was in 2007

There are two different divisions of this company, the one that calls for your late payment: a group of crass individuals who don't even bother to read the notes on the account before calling and reading off their script of "Mister so and so I'm calling you regarding the past due amount of blah blah, we need payment now to prevent foreclosure".... Well, gee... read the notes and see I have been calling the Resolution department every week, and sometimes every day. This would be the other division. This group of people is very nice, very polite, I even venture to say "understanding". However... you can never reach anyone and once your account is assigned to one person, if that one person doesn't answer your calls you can NOT go to anyone else to get an update. You simply sit in the dark as time goes by not knowing if you fax was received, not knowing if your calls are being received, not knowing if you are approved, not approved, if you should just give up... and then you get stuck making another large payment to keep the house from going into foreclosure and start the process all over again only with better communication up until the 'okay, just this one last thing and we'll send out the paperwork' then you'll not hear from them until the next month.

     
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Making No Sense
Posted by Up in arms on 01/10/2009
JAMESTOWN, NEW YORK -- In 2007 my house went into foreclosure and a sale date was set. In June 2008, I found out that they stopped it, cause they didn't sell it. I was never informed of this, in the mean time the house sits empty, uninsured with back taxes owed. I called and got a collections person, this person told me that I did still own it and that I could do with it what I wanted and that they don't want it. This person told me they would let it sit there until the city sold it for back taxes, and I would still be responsible for the dept. I'm in the position financially to assume the original mortgage, and they won't do it. My credits shot hopes of a loan I can forget. There my only hope and won't do anything.

I'm willing to pay the debt, why would a company not want to work with a person who got back on their feet after falling in hard times. And why would they do such a rotten thing.
     
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Posted by Slimjim on 2009-01-10:
I think I'd get an attorney to sift through this for you instead of taking the word of some blow addict collector. It doesn't make sense frankly on many levels.
Posted by Anonymous on 2009-01-10:
If you had to vacate the property by a court order then the property belongs to First Franklin. Go to the link below and plug in the address. That will show you data on the current owner. If your name is still listed as current owner then get a lawyer. http://www.cityofjamestownassessment.com/main.asp
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Have No Heart
Posted by Donotplay on 12/20/2008
PITTSBURGH, PENNSYLVANIA -- I have two loans with First Franklin and I pay my loans by quick collect and I found out that my home will be foreclosure on the 6th of next month. First Franklin did not send me any mail to inform me of this matter. I found out that the store where I was doing the quick collect was using the same account number for both loans and all the money was going to the same account number no matter the amount was for the larger or smaller loan. This have going on for three month for the large loan. When I called them in August I was told that the small loan was paid up for a year. I ask how? Because I did not do it. See First Franklin saw that all this money was going into that small account and they saw that some of the amounts was the amount of the large loan. They should have call me and ask why I was paying so much money in the small loan and nothing into the large loan.

Now I can't get First Franklin to put the money into the right account and now they are going to foreclose on my home next month.

     
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Posted by jktshff1 on 2008-12-20:
You should probably contact an attorney. It seems as if you are in pretty deep.
The issue would be between you and quick collect (not sure what that is). Do you not get a statement? It is up to you to insure that the money is going to the right place.
Posted by spiderman2 on 2008-12-20:
I'm not sure what a quick collect is either...it sounds like a debt consolidate place maybe? Anyway, how is the bank supposed to know your intent. They probably figured you were paying off the smaller loand and your intent was to let your house go into forclosure. Lots of people do that. I think you are expecting a lot of the bank to keep better track of your loan than you did.
Posted by *Brenda* on 2008-12-20:
Quick Collect is a service provided by Western Union I think.
Posted by smarterthanyou on 2008-12-20:
quick collect is a way to make payments, knowing the status of your loan is on you buddy, pay attention next time?
Posted by Ponie on 2008-12-20:
I can't imagine someone ignoring a home loan since August to where it's in foreclosure for the 6th of next month! One of the first things I make sure is handled is my rent payment each month. I wonder if we're getting the whole story here?
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