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First Merit Bank


1 Reviews & Complaints

Banking With Brats.....Is My Money And Personal Info Safe In Their Hands?
Posted by Morose on 05/18/2010
NEW CASTLE, PENNSYLVANIA -- I have switched from a credit union to a bank recently after 12 years because no matter how many times my new husband went down there with me....they still gave him a hard time about taking money out and depositing of all things into our new joint acct. I switched to first merit at the union township branch very reluctantly to go elsewhere after so long at an other cu and feeling confident my money and personal information was safe. Since my transition I have ended up also opening a new small business and opening a new account for my business with them as well. So 3 accts total. There is one girl at this bank that for some reason has a problem with me. She disclosed personal information to an individual through the drive thru about me. This person was depositing a check for me. I hurriedly wrote a check in pencil that needed just deposited into my account (the credit union for 12 yrs took my checks written in crayon if that's all I had to write it in, they would have taken it in sweat as long as I wrote it). This girl told this individual that "she's been told before not to write in pencil several times" *NEVER ONCE had I been told by ANYONE at that bank to NOT write in pencil. I certainly do not make a habit of it as I know the dangers of writing in such a utensil. I complained to the manager that day via telephone about whatthis teller said to this individual about me. I also let him know that I would be in that week to order checks and if anyone remembers telling me NOT to write in pencil to please offer that memory to me as it was not something I can recollect and I will certainly apologize for not remembering......no one seemed to remember as no one stepped forward when I was there later that week.

Now here it is about perhaps a month maybe two after that incident, we had two bank cards, my husband and I split up and he charged several things on my (only my name is on the acct) account that made my chking go into the red. I called and asked for the manager - he was busy so I asked the asst manager to cancel the other card that my husband was using so I didn't incur anymore costs. She did that and throughout the week myself and my husband had been depositing monies back in to bring the account current. I needed to take money out of the business account to make a purchase for the company. I pulled into the drivethru and there she was....my favorite teller, the asst manager and another teller were standing there talking and laughing as this girl had her back turned toward the window so I couldn't see her face. I'm guessing she saw me pull up and turned her back to say somethin g smart about me because everyone started laughing and looking out the window at me sitting in my vehicle. You may think I'm being paranoid but after she asked me what I wanted to do with the check she cut her speaker off when I told her I wanted to cash it so I couldn't hear her - that never happens when I go thru and another teller is working - I am always able to speak to them if I need somethin g more. As she turned her speaker off.....she continued talking and by the look on her face and the attitude she was giving me, she wasn't being very pleasant. She kept talking and talking and then the tw tellers that were sitting inside working the inside customers actually turned around to look at me in my car and smirked towards her like they had a joke about me. A nice laugh at my expense.

She got on. The intercom and very rudely said, "I can't cash this, your other account is in the negative". So I said, then why don't you take the money from the cbheck I'm cashing now and put it in there. She said again, I cannot cash this.....then her head turned to the left and she said "cash it?" As if someone higher that her had told her to go ahead and do it. Without another word, she turned off her intercom again and went to work, not one word to me. She through the money in the envelope sent it down the pipe and said nothing. I took the envelope out and took a fiftyh dollar bill out thinking she just cashed the check because that's what she was told to do, and she didn't explain to me what she was doing, I sat there probably for the count of 25 before she even looked outside at me....she looked away right away. So I sent the fifty in to her....she said, you want something else? And I said yes, I want that in my personal checking. She worked away did her thing, sent out the tube and I opened the envelope, two receipts in there, one said 8 dollars and some cents and the other said the forty some that was taken out from the check I had just written.

I had a question about the receipts, I was confused.....I sat there and sat there and waited for her to look out at me, there were two cars behind me....she NEVER looked out at me. I drove away and looked back and she finally faced the window again to greet the car behind me. I ended up having to go inside to inquire about the receipts. I went in and no one could be found. It was like they saw me coming and all went in the back to talk and laugh more about me. The lady at the counter seemed to have a bit of an attitude with me too. I've noticed that it seems as if ths branch is like a close knit family and the customer really does not matter. I am very displeased and unhappy. Why should someone feel uncomfortable with depositing and withdrawing your own money? You shouldn't. Its like a bunch of little high school brats handling my money. I'm looking for a new bank or credit union. I am open to suggestions if anyone has any. Please though, in the future, if you're not a cool kid, or if you complain about something that you deem wrong with your own money....do not open an account at the first merit bank in union twp new castle pa, you may be ridiculed. Oh and also, I had an old friend tell me that he HEARD I started a business.....I said, who did you hear that from?......the name he told me I do not socialize with....he said so n so told me...you have your account there right? I said yhes, yes I do. If they are allowed to disclose where my money is, then what's to stop them from telling my business, or my balance or God forbid...my account # or pin?

No sense of security at first merit bank in union township new castle. Desperately seeking a new bank....can't leave till I find one. :(
     
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Posted by Anonymous on 2010-05-18:
You should go inside and speak to the branch manager about the issue with the teller.
As for writing in pencil....I am 100% positive if you had asked, the bank would have let you use one of their pens. I can't believe any bank or credit union would accept a check written in pencil or crayon to be honest with you.
Posted by skelly39 on 2010-05-18:
Crayon, maybe. Pencil, no. Anyone could erase it and write whatever they want on your check. As far as the teller, I'd be angry, too. Talk to her manager, and while you're there, steal one of their pens.
Posted by MRM on 2010-05-18:
You can manipulate the check in the new Photoshop CS5 ($1,000 value).
Posted by morose on 2010-05-20:
I was actually kidding about the crayon. :) I guess I was trying to say that I was used to friendly faces and they were used to mine and my very rare occurances or choice writing utensils. I would NEVER write a check TO someone in pencil, but if I'm sitting in the drivethru and that's all I have, a line behind me, I like to get it done so as I don't have to make the other ppl behind me wait anymore then they have to.
And u r right anyone can change a check today even if written in marker, with todays technology they would be able to tell forensically if it had been erased and altered. This doesn't take blame away from me tho, a lesson has been learned if nothing else.

At this new bank tho.....the situation was this...it was a check I had written out of my company as a payroll check and to be deposited into my personal checking and my mother dropped it off for me because I had been pretty ill. In and out of the hospital and I certainly wasn't thinking that they would care, as they knew my mother because I had referred her to that bank and she switched her acct there as well. Once the check is given to the teller, that should be it, it's met it's final destination. I am just used to TRUST at another place. I know one thing, once all my checks clear for bills, and I get direct deposits transfered to my new bank (when I find one) I am outta there.

Thanks everyone for ur comments I appreciate them all. Oh and u guys mentioned that I should speak to her manager? I believe my complaint about her not accepting a check has made her retaliate. She has something against me and now when I pull up to do business I am totally uncomfortable. That's pretty sad, and a very new and unpleasant experience for me. I'm the kind of person that smiles and says hello to everyone I see, even if they look grumpy. But this girl? I just don't get it, what the hell did I ever do to her? Oh well u can't please everyone.
Posted by MotleyCrueGuy on 2011-03-15:
You ARE paranoid.

However, going inside would have been the best option - not sure why nobody was there, but this sounds like an issue with perhaps a single individual and not the bank itself.
Posted by In same boat on 2014-03-05:
First Merit put my ssn on other person's account. It also took them a month to get my debit card after they took over Citizen's Bank. I spoke with 3 different people at two different locations and they still couldn't get it right, finally called corporate to get my card. I've had issues with a couple of their ATM at least the first time it gave my card back and printed out a message that the machine was down, today the machine kept my card (different ATM). Called customer service and they acted like it was my fault that I didn't hurry up and grab the card...the card never came out the lights around the slot just started flashing. Basically told me there is nothing they can do and wouldn't give out any information like last name of who I was dealing with or an employee number in case someone gets ahold of my card nor forward me to a Manager/Supervisor (basically saving their ____) First Merit is the worst bank I have ever had to deal with. For weeks after the take over of Citizen's bank there were people standing in line complaining of issues they were having. You're not paranoid, it scares me that they are dealing with my money.
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