First American Really Stinks
CA -- I purchased the home warranty protection with 1st American, upon the suggestion of my realtor. I filed 3 separate claims over the 1st few mths, not surprising as the house was built in 1977 & a foreclosure. ... read full review
I just bought my home warranty with FIRST AMERICAN HOME WARRANTY company this month,
May 12, 2010 my ac stop cooling enough, I call customer service to make a claim around 4:00 pm, the lady told me the service provider will contact me within 24 hours to set up a visit,
the next 2 hours I got the phone call (around 6:00 pm) the provider told me he have an opening the very next day at 10:00 am, he was next day checking my ac, he said they have to come back to get it fix, because one of the pipes was frozen and they can not perform the job due to this pipe...
the very next day May 14, 2010 the technician was again in my house, and I was told the coil was dirty and it need to be clean for $165.00 plus the $55.00 service call... they fix my ac with no problem, and I have no complaint with it..
also I got a second opinion from a local ac company, I was told to do this job they will charge between $400.00 to $500.00 dollars, and they will not recommend this job to be done, this other company want to change the coil for the amount of $1,700.00
I'm not an ac technician but my ac unit seems to need to be cleaned and recharged because is not cool enough only...
I'M SO GLAD I BOUGTH MY HOME WARRANTY WITH FIRST AMERICAN, they save me a lot of money and headache,
I paid the total of $220.00 and my ac is cooling like new again
Won't Even Fix A Simple Pipe Leak!
VAN NUYS, CALIFORNIA -- In our opinion:
A very normal, simple pipe started a small leak, so we do the prudent thing and call FAHW. They set up a plumber appointment who did not arrive. We called and were told that plumber ... read full review
Do not buy this home warranty. We have not had heat in our house for weeks and we can't get any contractors in the area to work with them because they make it so difficult.
The look for any technicality not to fulfill their obligations, even when it contradicts the official diagnosis.
TEXAS -- Beware of this warranty company! Here is a copy of an email I sent repeatedly after the warranty company failed to respond in 24 hours (as their website promises) to my call for help getting repairs completed. (The repair has been incomplete for 30+ days!)
"Your service has been terrible so far! I had a plumbing claim about a month ago. All-Pro came out and removed a jacuzzi tub pump, which they said would be rebuilt and reinstalled. I never heard from them again, despite several voice mails left when their voice mailbox wasn't full. I emailed you guys about it and never heard back, Then I called and someone said they'd take care of it, but nothing became of that. So this is my third time contacting you. I will save this email because it will probably go to online forums if nothing gets done. GET ME A PUMP INSTALLED!"
Watch out for these guys, they don't deliver as promised.
SCOTTSDALE, ARIZONA -- This is a company with significant assets and services and their home warranty is nearly fraudlant. We have been without heating and air conditioning for 30 days and 3 poorly qualified and service companies ... read full review2 Replies - Latest reply on 12/07/2007