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FirstBank of Colorado


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How FirstBank Treats Long Time Customers
Posted by Kenai on 09/07/2010
DENVER, COLORADO -- Beware of First Bank of Colorado: I have had an account with First Bank of Colorado for 42 years. My husband and children also had accounts with First Bank for many years. I am a professional who recommended many clients use First Bank. Unfortunately I gave them bad advice. While I was hospitalized for surgery for cancer, my small personal checking account became minimally overdrawn (a few dollars), without my knowledge. The bank then continued to assess fees, again without my knowledge and without telephone or written contact. After adding fees of several hundred dollars (which constituted most of the overdraft), while I was in the hospital, without contacting me, First Bank closed my account even though I had another business account with them with a balance of thousands of dollars (more than 10K). After I was discharged and learned that the account had been closed, I contacted the bank to rectify the problem. I can't get statements to determine the cause of the alleged insufficiency, because I had online statements, and when they closed the account, they blocked online access. Despite the fact I had 42 years history with them, without any loss to them, and despite the fact that I had another account containing more than 20 times the amount of the alleged deficiency, First Bank refused to reopen the account. Their representatives were totally unhelpful and uncaring (and appeared to be scared to take a stand for a customer in fear of losing their jobs - or lacking authority or willingness to do so.) All of this happened in the three weeks I was hospitalized. Today, to add injury, I received a letter stating that First Bank is closing the business account which they agree contains significant funds and has no problems- based solely upon the closing of the other account. I have cancer, have endured major surgery, daily chemotherapy, and daily radiation, and this is how I am treated after depositing several million dollars into their account over the past 42 years. I have the money to pay their trumped up fees, and I explained the circumstances. I regret that I ever recommended them to anyone. Don't buy their advertising as a local bank - they are far worse than Wells Fargo and U.S. Bank and other national banks with whom I have had accounts and who themselves have a reputation for impersonal treatment of customers. First Bank, in my opinion, is first only as an example of the worst in customer respect, treatment, and consideration. Go where you get the best deal. First Bank is not to be trusted. It truly pains me to say this, but it is the truth. My advice - run away from First Bank - they are no better than any large national bank, and in fact may be worse.
     
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Posted by CrazyRedHead on 2010-09-08:
First and foremost I would like to say that I am sorry that you have been diagnosed with cancer and that you have to go through all that. I couldn't imagine the stress on you or your family in dealing with this.

Second, what form of account balancing do you, or whomever had control of your account while you were in the hospital, keep? If you keep an accurate checking register, whether by computer or by hand, it should tell you where you went into the negative. Most of the overdraft complaints on this board would most likely disappear if everyone kept manual track of there accounts properly. If you have enough to cover the transactions you make then it wouldn't matter in which order they come in. The banks have been reordering the transactions. I remember 20+ years ago when BOA was doing it, although they were under 3 different names before they became BOA.
Posted by saj80 on 2010-09-08:
Are you 100% certain you didn't receive overdraft notices in the mail? These are a requirement of all banks, so I am a little skeptical you didn't receive notices.
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Customer Service - How little do they care?
Posted by Mario The Great on 11/30/2007
LONGMONT, COLORADO -- We've been customers of FirstBank for a little over 4 years. At first, they were the answer to the horrible customer service Wells Fargo provided. Over the years, things change. In a time where banks are popping up faster than Starbucks, you would expect them to actually try to retain their customers. Yes, I know. It costs 5 to 9 times MORE to attract a new client then it does to keep an existing one.
Last night was the last straw. We went to a branch located in a grocery store. My wife hands me her card (I closed my account 2 years ago) and I put it in the ATM machine. It takes her card (wrong pin) and I let the staff know that it took her card, call her over and go back to watching my son ride the penny horse. She calls me over and tell me that she needs to deposit money to get her card back as she's in overdraft.
lol...How could she be in overdraft I ask? Well, the debit card has an annual fee and that's what caused her to go negative. BUT, the teller tells me that they can refund the fee, destroy the debit card and she can use her checks.
We both laugh, go back to the penny horse, gather up her checkbook and savings account information (which was closed for lack of activity in 3 months), go see the teller, tell him just to close the account and I expect some sort of feeble attempt to save the account. Know what he said? "Doesn't she want her money back?" LMAO...Ummmm, no. Mail her the bank check.
Anyway, that's my3cents worth. I even wrote a letter to the branch with no response. I'll make sure to post my dislike for their customer service on my websites. In the last 4 years, they've spent thousands of dollars on advertising. No wonder. With this type of customer service, who wants to stay with them? Wells Fargo, Compass and FirstBank are all the same.
     
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Posted by Mario The Great on 2007-11-30:
Forgot to ask. Do banks charge an annual fee on their debit card? Maybe it's me, but I don't ever recall one of my debit cards having a fee.
Posted by tnchuck100 on 2007-11-30:
It may have to do with the type of checking account you selected. Most banks have several types of checking accounts. Qualifications, restrictions, and fees vary among them. What were your terms?

This is another case of EDUCATION is what you get when you read the fine print, EXPERIENCE is what you get when you don't.
Posted by Cyane on 2007-11-30:
Some banks have an annual fee, some have a monthly fee, and some have a per-use fee.
Posted by Mario The Great on 2007-11-30:
Fine print? Yeah, about that. lol...I did look for the original paperwork and did discover that the card does have an annual fee. I'm surprised though as the last year they eliminated the fee. Why wouldn't they just offer to adjust her account? No matter, good riddance.
Posted by cocopup on 2009-11-05:
Try a credit union. You're an owner and they give great customer service. You won't be sorry - I wasn't when I switched from FirstBank to Public Service Credit Union.
Posted by ms millie on 2011-01-14:
No way! A credit union may be ok for a car loan but don't run a personal banking account with them unless you like waiting 7 days for a hold on out of state checks...ridiculous!
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